Daycare RecordChild care inspection records

The Children's Courtyard · Mission Viejo

27732 Vista Del Lago, Mission Viejo, CA 92692 · Orange County
3 substantiated complaintsChild care center (preschool)

The Children's Courtyard is a licensed child care center in Mission Viejo, CA, licensed for up to 132 children and serving preschool-age children. It has held its California license since 2021. Since February 2021, state licensing staff have inspected it 4 times and investigated 4 complaints, 3 of them substantiated. The state issued 16 citations, 10 of them Type A (the most serious), most often for building & playground safety (6 of 16). None came in the last 12 months. Measured by weighted citations per inspection, it is #33 of 33 centers in Mission Viejo and has more citations per inspection than 98% of California licensed centers.

Inspection record

More citations than 98%of 10,948 California licensed centers, per inspection, weighted by severity. Among the most cited
#33 of 33 centers in Mission Viejo
10Type A citations
6Type B citations
4Inspections
3 of 4Complaints substantiated
16 citations from 25 state visits since Feb 8, 2021 · 0 in the last 12 months · last inspected Mar 3, 2026

Every state visit

20222023202420252026INSPECTIONS (top) · REPORTS & INVESTIGATIONS (bottom)Jun 9, 2026 · Report/investigation · no citationMay 27, 2026 · Report/investigation · no citationMar 3, 2026 · Report/investigation · no citationMar 3, 2026 · Inspection · no citationMar 3, 2026 · Report/investigation · no citationDec 16, 2025 · Report/investigation · no citationAug 4, 2025 · Report/investigation · no citationApr 10, 2025 · Report/investigation · no citationApr 10, 2025 · Inspection · no citationJan 3, 2025 · Report/investigation · no citationJan 3, 2025 · Report/investigation · no citationJan 3, 2025 · Report/investigation · no citationDec 17, 2024 · Report/investigation · no citationDec 17, 2024 · Report/investigation · no citationDec 17, 2024 · Report/investigation · no citationOct 3, 2024 · Report/investigation · no citationAug 15, 2024 · Report/investigation · citation foundJul 26, 2024 · Report/investigation · citation foundJun 14, 2024 · Inspection · citation foundMar 26, 2024 · Report/investigation · citation foundFeb 27, 2024 · Report/investigation · citation foundJan 26, 2024 · Report/investigation · citation foundOct 19, 2023 · Report/investigation · no citationMay 17, 2023 · Report/investigation · citation foundSep 2, 2022 · Inspection · citation found
Citation issuedNo citationTop row: inspections · bottom row: complaint investigations and other visits

What inspectors cited most

Building & playground safety6
Supervision4
Health & medication2
Background checks1
Other standards1
Staff ratios1
Training & qualifications1

Citations, newest first

Type AAug 15, 2024Complaint investigationSupervision
Care and supervision §101229(a)(1)
101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs (1) No child(ren) shall be left without the supervision of a teacher at any time. Supervision shall include visual observation. This requirement is not met evidenced by: 1 Director stated a staff meeting will be conducted on 8/31/2024, going over corporate policies, licensing visits, and title 22 regulations. Based on staff interviews and staff stating once C1 entered the hallway, C1 was not visible and was unsure if C1 went into the kitchen or not, this is an immediate risk to the health and safety of children in care. 8
Plan of correction due Aug 15, 2024
Type AJul 26, 2024Case management visit (deficiencies)Building & playground safety
Buildings and grounds §101238(g)
Based on observation and interview, the licensee did not comply with the section cited above. While touring the facility at 12:51 p.m., LPA observed an unlocked cabinet inside classroom #4 with nine toddler children present. Inside the unlocked cabinet, LPA observed one Sanitizing Bleach Solution and one spray bottle labeled Sanibet that reads "Hazard Warning: Corrosive, Health Hazard: Skin and eye irritant, inhalation irritant, and harmful if ingested" which poses an immediate health, safety or personal rights risk to persons in care.
Plan of correction due Jul 26, 2024
Type AJul 26, 2024Case management visit (deficiencies)Background checks
Criminal record clearance §101170(e)(2)
Based on record review and interview, Rosa Reynoso has worked at the facility without clearance transfer since 7/15/2024. The Assistant Director failed to submit transfer request form to licensing. This poses a potential Health and Safety risk to the children in care.
Plan of correction due Jul 26, 2024
Type AJun 14, 2024InspectionBuilding & playground safety
Buildings and grounds §101238(a)
Based on observation and interview, the licensee did not comply with the section cited above. While touring the outside patio area at 9:45 a.m. LPA observed sharp rotted wood and rotted nails around the window and doors. Assistant director stated preschool children utilize the patio area which poses an immediate health, safety or personal rights risk to persons in care.
Plan of correction due Jun 28, 2024
Type AJun 14, 2024InspectionBuilding & playground safety
Buildings and grounds §101238(g)
Based on observation and interview, the licensee did not comply with the section cited above. While touring inside of the facility at 8:57 a.m. LPA observed 10 preschool age children present with 1 staff. LPA observed the bathroom door open and inside, LPA observed Peroxide Cleaner that reads "Keep out of reach of children" that was accessible to children in care. Also, while touring the the classrooms #1 and #2, LPA observed a can of Raid Ant Killer inside an unlocked cabinet under the children's water faucet that reads "Keep out of reach of children." Inside classroom #6 there were 15 children with two staff. LPA observed bleach water inside and unlocked cabinet on the lower shelf that children had access to. bleach water bottle reads "corrosive, skin and eye irritant, inhalation irritant, and harmful if ingested" which poses an immediate health, safety or personal rights risk to persons in care.
Plan of correction due Jun 14, 2024
Type BJun 14, 2024InspectionBuilding & playground safety
Disaster and emergency plan §101174(d)
Based on interview and record review, the licensee did not comply with the section cited above. Assistant director was unable to provide LPA documentation showing disaster drills are being conducted and documented at least every six months which poses/posed a potential health, safety or personal rights risk to persons in care.
Plan of correction due Jun 28, 2024
Type AMar 26, 2024Case management visit (other)Supervision
Care and supervision §101229(a)(1)
101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs (1) No child(ren) shall be left without the supervision of a teacher at any time. Supervision shall include visual observation. This requirement is not met evidenced by: 1 DIrector stated they have a staff meeting coming up. Director also stated she has talk to staff about spreading out and making sure children are visible at all times. Based on the UIR submiteed and staff interviews, staff stating they did not see when the incident occured and was only made aware of the incident when C1 informed S1.This is an immediate risk to the health and safety of children in care. 8
Plan of correction due Mar 26, 2024
Type AFeb 27, 2024Case management visit (other)Supervision
Care and supervision §101229(a)(1)
101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time.... Supervision shall include visual observation. This requirement was not met by: 1 Director stated during transition, teachers will call dirctor or assistant director before transioning children. Based on the UIR submitted to the Orange County Regional Office, interviews conducted on 2/27/2024 and staff stating C1 was left alone without any adult supervision. 8
Plan of correction due Feb 28, 2024
Type BFeb 27, 2024Case management visit (other)Health & medication
Health and Safety Code Section §1596.8595(c)(1)
Director stated she will contact the parents of C2 and inform them of the Type A citation received on 1/26/2024. LPA observed child #2 (C2) did not have a written statement or LIC 9924 inside their file stating the parents were informed of the incident dated 1/26/2024.
Plan of correction due Mar 1, 2024
Type AJan 26, 2024Complaint investigationSupervision
Care and supervision §101229(a)(1)
101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs (1) No child(ren) shall be left without the supervision of a teacher at any time. Supervision shall include visual observation. This requirement is not met evidenced by: 1 The director agreed to send a statement with the staff’s names and signatures acknowledging the section on the Responsibility for Care and Supervision of children. The proof of correction will be sent to LPA's email address by the due date of 2/2/2024. Based on staff interviews, staff stating C1 was left inside the classroom alone for approximately 1 to 2 minutes and another staff stating C1 was left alone inside the classroom under 5 minutes but not sure of the actual time.This is an immediate risk to the health and safety of children in care. 8 The director will follow up with staff watch the videos regarding supervision of children at the Department's website of: https://ccld.childcarevideos.org/child-care-center-operators/childrens-supervision-in-child-care The…
Plan of correction due Feb 2, 2024
Type AMay 17, 2023Complaint investigationOther standards
Activities and napping §101230(c)
101230 Activities (c) A teacher-child ratio of one teacher supervising 24 napping children is permitted provided that the remaining teachers necessary to meet the overall ratio specified in Section 101216.3(a) are immediately available at the center. This requirement was not met by: 1 Director stated the facility is in the process of hiring more staff. Director stated that she will submit a detailed plan to address staffing schedule and ensure teacher-child ratio is being met at all times. Director agrred to submit plan to LPA by
Plan of correction due May 18, 2023
Type AMay 17, 2023Complaint investigationStaff ratios
Teacher-child ratio §101216.3(a)
101216.3 Teacher-Child Ratio (a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below. This requirement was not met by: 1 Director stated the facility is in the process of hiring more staff. Director stated that she will submit a detailed plan to address staffing schedule and ensure teacher-child ratio is being met at all times. Director agrred to submit plan to LPA by
Plan of correction due May 18, 2023
Type BSep 2, 2022InspectionBuilding & playground safety
Disaster and emergency plan §101174(d)
Based on observation, interview, and record review, the licensee did not comply with the section cited above. During record review, Director stated the last disaster drill was conducted on May 12, 2021 which poses/posed a potential health, safety or personal rights risk to persons in care.
Plan of correction due Sep 16, 2022
Type BSep 2, 2022InspectionBuilding & playground safety
Disaster and emergency plan §101174(d)(2)
Based on observation, interview, and record review, the licensee did not comply with the section cited above. During record review, Director was unable to provide proof showing disaster drills are being documented which poses/posed a potential health, safety or personal rights risk to persons in care.
Plan of correction due Sep 16, 2022
Type BSep 2, 2022InspectionHealth & medication
Staff immunizations §1596.7995(a)(1)
Based on observation, interview, and record review, the licensee did not comply with the section cited above. 2 out of 4 teachers present at the time of inspection did not have proof of immunization of measles, pertussis, and influenza which poses/posed a potential health, safety or personal rights risk to persons in care.
Plan of correction due Sep 16, 2022
Type BSep 2, 2022InspectionTraining & qualifications
Staff health screening and personnel requirements §101216(g)(1)
Based on observation, interview, and record review, the licensee did not comply with the section cited above. 1 out of 4 staff did not have proof of their tuberculosis test and LIC 503 Health Screening Report which poses/posed a potential health, safety or personal rights risk to persons in care.
Plan of correction due Sep 16, 2022

Complaint investigations

Not substantiatedMar 3, 2026Complaint investigationreceived Feb 17, 2026
The state did not substantiate this complaint, so its allegations are not shown.
SubstantiatedAug 15, 2024Complaint investigationreceived Jul 26, 2024
Substantiated allegation:
Staff left a child unsupervised.
1 citation issued during this investigation, listed under Citations.
SubstantiatedJan 26, 2024Complaint investigationreceived Jan 8, 2024
Substantiated allegation:
Staff left day care child unsupervised in the classroom
1 citation issued during this investigation, listed under Citations.
SubstantiatedMay 17, 2023Complaint investigationreceived Apr 28, 2023
Substantiated allegation:
Facility is operating out of ratio
2 citations issued during this investigation, listed under Citations.

How often are complaints about daycares in Orange County substantiated? See the county-by-county report →

About this center

Licensed capacity132 children
License typeChild care center (preschool)
License statusLicensed
Licensed sinceJun 4, 2021
LicenseeChildren's Courtyard,inc., The
AdministratorAshley Neitzke
Phone(949) 297-8988
State facility #304371509

Common questions

Does The Children's Courtyard take infants?

Not under this license, which covers preschool-age children.

Has The Children's Courtyard had any serious violations?

California issued 10 Type A citations since 2021, its most serious category. The most recent was on Aug 15, 2024, for care and supervision. Each citation is listed in full above.

Have there been complaints about The Children's Courtyard?

California investigated 4 complaints since 2021 and substantiated 3. Allegations are shown only for substantiated complaints.

How does The Children's Courtyard compare with other daycares in Mission Viejo?

It is #33 of 33 centers in Mission Viejo by weighted citations per inspection, and has more citations per inspection than 98% of California licensed centers with enough inspection history to compare.

When was The Children's Courtyard last inspected?

Mar 3, 2026. No citations were issued during that visit.

How much does The Children's Courtyard cost?

California does not publish individual centers’ prices, so ask The Children's Courtyard for its current tuition. For comparison, the median full-time price at licensed centers in Orange County, which includes Mission Viejo, was $1,098 a month for preschoolers (about $1,390 today) in the state’s 2021 Regional Market Rate Survey.

Who runs The Children's Courtyard?

The licensee is Children's Courtyard,inc., The, and the administrator listed with the state is Ashley Neitzke.

Licensed centers nearby

Citations are quoted from California Department of Social Services inspection and complaint reports. Type A citations are the state’s most serious category (an immediate risk to children’s health, safety or personal rights); Type B citations are a potential risk. A citation is a finding about one rule, not a judgment about a center overall. Complaint allegations appear here only when the state substantiated them.

To read the full state reports, search facility number 304371509 on the California Care Facility Search. Data refreshed Oct 3, 2026.