Best Friends Daycare
Best Friends Daycare is a certified child care center in New Cumberland, PA, with capacity for 89 children. It holds a Keystone STAR 1 rating. Since August 2021, Pennsylvania certification staff have inspected it 11 times and confirmed violations in 3 complaint investigations. The state cited 45 violations, 16 of them core-safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep), most often for supervision (9 of 45). 8 citations came in the last 12 months, including 2 on a core-safety topic. Measured by topic-weighted citations per inspection, it is #6 of 8 centers in New Cumberland and has more citations per inspection than 56% of Pennsylvania certified centers.
Inspection record
Every state visit
What inspectors cited most
Citations, newest first
Child #1 was injured when climbing out of a toybox. Child #1 was in the primary care group of staff person #1 at that time.
It was observed that while working with a person from an outside agency in the pre-k classroom, child #1 left the building through the front door and was running around the parking lot. The facility staff person believed that the person from the outside agency was responsible for the supervision of child #1.
It was observed in the young toddler classroom, that the children climb inside the toy boxes, which is not the intended use for them.
The operator could not provide proof that staff person #2 received training regarding the emergency plan at the time of initial employment.
It was observed that eight safety straps on three separate infant/toddler strollers were torn and/or missing safety buckles. It was observed on the young toddler outside play space that a play kitchen was cracked creating pinch and crush points. It was observed on the preschool outside play space, an outdoor climber that was cracked creating pinch and crush points.
It was observed in the young toddler classroom, trash bags were placed on top of a water fountain accessible to young toddlers. (This was corrected on site.) It was observed in the infant classroom a foam playmat contained tears exposing foam causing a potential choking hazard.
File for staff person #3 does not include a completed health assessment at least 24 months after the previous health assessment dated 5/16/23 and the current health assessment dated 10/10/25.
It was observed that staff person #1 did not wash their hands after diapering a child.
It was observed by several staff members, staff person #1 aggressively putting young toddlers onto their nap mats during rest time.
Staff persons #2, #3, and #4 admitted to witnessing staff person #1 being aggressive towards children. It was also indicated by many staff members that the incidents were not reported to an outside agency.
Show 35 older citations
It was observed in the young toddler, older toddler, preschool and Pre-K classrooms, sound machines being used at high volume levels that could potentially prevent staff from being able to properly hear, direct and assess children while sleeping on nap mats.
An incident report was not completed involving child #1 at the facility 1/31/25 resulting in a child being picked up and aggressively put onto their nap mat by a staff member.
It was observed in the young toddler classroom a Magic Eraser was not stored in an original labeled container or in a container that specifies the content.
It was observed in the first bathroom used by children, a trashcan lid was broken and cracked causing sharp edges and pinch points was accessible to children.
The refrigerator in the Preschool classroom did not contain an operating thermometer. This was corrected on site and proved the refrigerator was capable of maintaining food at 45° F or below. The thermometer in the refrigerator in the older toddler classroom indicated a temperature of 48° F.
It was observed in the older toddler classroom that soiled diapers are disposed of into a non-hands-free trash can.
It was observed in the refrigerator within the older toddler classroom, a child's half eaten sandwich. Staff stated the half-eaten sandwich was kept from lunch time for the child to finish eating during snack time.
The business owner self-reported non-compliance to the assigned cert rep stating that a previous director of the facility falsified American Red Cross, Adult and Pediatric First Aid/CRP/AED training certificates for staff member #1 and #2.
It was observed staff person #1 was caring for six infants alone with no other staff present.
During an on-site visit it was observed that the pre-k classroom an insufficient amount of artificial or natural lighting during rest time which prohibited staff persons from being able to supervise children properly.
During an on-site visit it was observed that an infant was using a pacifier attached to a pacifier clip while sleeping in a crib. It was also observed that the infant was laying on a boppy pillow while sleeping in a crib.
During an on-site visit it was observed in the older toddler classroom, staff person #1 was asleep on the floor and the only staff person present in the classroom with ten older toddlers in attendance. It was also observed in the younger toddler, older toddler, preschool, and pre-k classrooms, sound machines being used at high volume levels that could potentially prevent staff from being able to properly hear, direct, and assess children while sleeping on nap mats.
During on on-site visit it was observed in the infant classroom that an infant was sleeping in a swing.
During an on-site visit it was observed that cribs being used by infants were not at least 2 feet apart on three sides.
Staff person #1 has not completed the following required pre-service training within 90 days of their date of hire (see LIS code sheet): (Pediatric first aid/CPR from a PQAS approved trainer and a PQAS approved curriculum).
Staff persons #1, #2, #3, and #4 have not received training regarding the emergency plan on a annual basis. Previous emergency training date on file for staff person #1 is 10/7/22. Previous emergency training date on file for staff person #2 is 9/6/22. Previous emergency training date on file for staff person #3 is 2/8/22. Previous emergency training date on file for staff person #4 is 10/7/22.
It was observed in the preschool classroom, a bottle of Swiffer WetJet solution next to the fridge accessible to children. (corrected at time of inspection)
The agreement on file for child #3 does not specify the amount of the fee to be charged per day or per week.
Emergency contact forms do not include written consent signed by a parent for emergency medical care for child #3.
Emergency contact form for child #1 does not include completed address and/or telephone numbers of individuals child may be released to.
Emergency contact forms do not include written consent signed by a parent for minor first-aid procedures for children #2 and #3.
Emergency contact forms do not include written consent signed by a parent for walking excursions for child #2.
During inspection on 4/4/23 staff #1, #2, and #3 could not identify the specific children in which they were assigned. Continued deficiency; during the inspection on 5/9/23 staff persons #4 and #5 could not identify the specific children to which they were assigned nor did they know the correct number of children in the classroom. During inspection on 5/9/23 staff person #1 was able to identify the children to which she was assigned. Staff persons #2 and #3 are no longer employed.
Staff #1, #2, and #3 could not identify the specific children in which they were assigned.
Staff #1 accepted a video call while caring for children in the infant classroom. Children were not properly supervised.
Staff #1 accepted a video call while caring for children. The children were visible to the inmate.
It was observed in the infant, one-year-old and three-year-old classrooms an insufficient amount of artificial or natural lighting during rest time which prohibited staff persons from being able to supervise children properly.
Staff #1, #2, and #3 stated that in the event they suspected child abuse they would first discuss their concerns with the director of the facility instead of making immediate report to childline.
Staff in the young toddler classroom stated that children are held up to the sink by staff using one arm and using the other arm to spray children's hands with the water sprayer to wash children's hands.
It was observed in the infant and one-year-old classrooms, diaper creams were stored in an open bin on the changing table accessible to children.
It was observed in the infant and one-year-old classrooms that there were a non-sufficient number of books for children to access.
Child #1 did not have an initial health report on file. (Enrollment date is indicated on LIS Code Sheet)
The facility did not provide parents of each child enrolled with directions on how to access regulations in chapter 3270 electronically.
It was observed in the one year old classroom that there were no books or fine motor toys for the children to explore. The classroom did not provide toys in sufficient amount and variety to prelude long wait times.
The facility emergency plan did not provide for accommodations for shelter of children during an emergency lock-down.
“Core safety” marks citations about supervision and staff ratios, discipline and caregiver conduct, background checks, child protection and safe sleep, the topics our score weights most. Pennsylvania’s records don’t grade violations by severity. “Follow-up” marks a violation re-cited at a follow-up visit, counted once. How scores work.
Complaint investigations and reported incidents
Pennsylvania’s search lists complaint investigations in which the state found at least one violation (“verified complaints”). It does not say what a complaint alleged, or whether every violation relates to it. Incident investigations look into something that happened at the center; self-reported violations are ones the center reported to the state itself.
About this center
Common questions
Has Best Friends Daycare had any serious violations?
Pennsylvania cited 16 violations since 2021 on the topics Daycare Record treats as core safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep). The most recent, on Apr 1, 2026 (supervision): “Child #1 was injured when climbing out of a toybox. Child #1 was in the primary care group of staff person #1 at that time.” Pennsylvania’s records don’t grade violations by severity; each citation is listed in full above.
Have there been complaints about Best Friends Daycare?
Pennsylvania lists 3 complaint investigations since 2021 in which it found at least one violation; the violations are listed above. Its search shows these “verified complaints” but not what a complaint alleged, or whether every violation relates to it.
What is Best Friends Daycare’s Keystone STARS rating?
STAR 1, effective Aug 1, 2019. Keystone STARS is Pennsylvania’s quality rating program for child care, from STAR 1 to STAR 4. It measures program quality, not inspection results, so read both.
How does Best Friends Daycare compare with other daycares in New Cumberland?
It is #6 of 8 centers in New Cumberland by topic-weighted citations per inspection, and has more citations per inspection than 56% of Pennsylvania certified centers with enough inspection history to compare.
When was Best Friends Daycare last inspected?
Apr 1, 2026 (unannounced monitoring). The state cited at least one violation during that visit.
Who runs Best Friends Daycare?
The legal entity on its Pennsylvania certificate is Best Friends Day Care Center LLC.
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Citations are quoted from Pennsylvania Department of Human Services inspection records (Office of Child Development and Early Learning, Bureau of Certification Services), including each finding and the center’s plan of correction. Rule numbers refer mostly to 55 Pa. Code Chapter 3270, the rules for child care centers; a few cite Chapter 20, which covers every certified facility. Pennsylvania’s records don’t grade violations by severity; the “core safety” label and the score are Daycare Record’s.
To check the state’s own record, search the center’s name on COMPASS Child Care Provider Search and open its inspection history. Data refreshed Oct 16, 2026.
Comparing centers? See how to choose a daycare: 30 questions to ask and a printable checklist.
Concerned about this center? See how to report a daycare: which state line to call, what to write down and what happens next.