Family and Friends Daycare Center LLC

1400 N Line St, Lansdale, PA 19446 · Montgomery County

5 complaint investigations found violations Keystone STAR 4

Family and Friends Daycare Center LLC is a certified child care center in Lansdale, PA, with capacity for 100 children. It holds a Keystone STAR 4 rating. Since August 2021, Pennsylvania certification staff have inspected it 10 times and confirmed violations in 5 complaint investigations. The state cited 30 violations, 9 of them core-safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep), most often for records & paperwork (11 of 30). 1 citation came in the last 12 months. Measured by topic-weighted citations per inspection, it is #15 of 25 centers in Lansdale and has fewer citations per inspection than 63% of Pennsylvania certified centers.

Inspection record

Fewer citations than 63% of 4,789 Pennsylvania certified centers, per inspection, weighted by topic. About typical

#15 of 25 centers in Lansdale

9 Core-safety citations

21 Other citations

10 Inspections

5 Complaint investigations that found violations

30 citations from 15 state visits since Aug 16, 2021 · 1 in the last 12 months · last inspected May 6, 2026

Every state visit

Violation found No violation Top row: inspections · bottom row: complaint investigations, self-reported incidents and other visits

What inspectors cited most

Records & paperwork 11

Background checks 5

Health & medication 4

Training & qualifications 3

Caregiver conduct 3

Building & playground safety 2

Emergency preparedness 1

Supervision 1

Citations, newest first

Citation May 6, 2026 Inspection Records & paperwork

Each child care space 55 Pa. Code §3270.124(c)

During the inspection on 5/18/2026 the Older Two's room did not have emergency contact information present in a child care space for child # 1 receiving care in the space. The Young Two's room did not have emergency contact information present in a child care space for child # 2 receiving care in the space.

Center’s plan of correction (implemented, May 18, 2026): “Provider added the emergency contact information for child #1 to Older Twos Room and the emergency contact information for child #2 in the Young Twos Room during the inspection.”

Core safety Jul 24, 2025 Inspection Background checks

Comply with CPSL/CPSL information 55 Pa. Code §3270.32(a)/3270.192(4)

During the inspection on 7/24/25 staff person #1 was observed providing direct child care and their file did not include proof of FBI fingerprinting and a NSOR clearance. The file for staff person #2 did not include a NSOR clearance.

Center’s plan of correction (implemented, Aug 4, 2025): “Staff persons #1 was removed at the COB 7/24/25. Staff person #2 submitted their NSOR clearance. Staff person #1 will not provide direct child care at the facility until CPSL requirements are fulfilled.”

Citation Jul 24, 2025 Inspection Health & medication

Toddler/preschool: updated health report every 12 months 55 Pa. Code §3270.131(b)(2)

During the inspection on 7/24/25 the file records for child #1 did not include an updated health assessment.

Center’s plan of correction (implemented, Jul 29, 2025): “We will have the parent hand in an updated health report within 30 days.”

Citation Jul 24, 2025 Inspection Building & playground safety

Measurement and use of indoor child care space 55 Pa. Code §3270.61

During the inspection 7/24/25 Young One's classroom was observed as being storage. The classroom was not set up for active child care space.

Center’s plan of correction (implemented, Jul 25, 2025): “Provider removed storage from renovation and set the Yong One's Classroom up for child care.”

Citation Jul 24, 2025 Inspection Training & qualifications

HS/GED, 15 credits + 1 yr/Exp, educ., training prior to facility 55 Pa. Code §3270.36(b)(3)/3270.192(2)(ii)

During the inspection on 7/24/2025 the file records for staff person #3 did not include verification of child care experience prior to service at the facility.

Center’s plan of correction (implemented, Jul 25, 2025): “Provider updated the file record for staff person #3 to include verification of child care experience..”

Citation Jul 24, 2025 Inspection Records & paperwork

Amount of fee 55 Pa. Code §3270.123(a)(1)

During the inspection on 7/24/25 the file record for child # 3 did not include an agreement that specified the amount of the fee to be charged per day or per week.

Center’s plan of correction (implemented, Jul 24, 2025): “Provider updated the file record for child #3 to include an agreement that specified the amount of the fee to be charged per day or per week during the inspection.”

Citation Jul 24, 2025 Inspection Records & paperwork

Date fee to be paid 55 Pa. Code §3270.123(a)(2)

During the inspection on 7/24/25 the file record for child #3 did not include an agreement that specified the date on which the fee is to be paid.

Center’s plan of correction (implemented, Jul 24, 2025): “Provider updated the file record for child #3 to include an agreement that specified the date on which the fee is to be paid during the inspection.”

Citation Jul 24, 2025 Inspection Records & paperwork

Arrival/departure times 55 Pa. Code §3270.123(a)(4)

During the inspection on 7/24/25 the file records for child # 3 did not include an agreement that specified the child's arrival and departure times.

Center’s plan of correction (implemented, Jul 24, 2025): “Provider updated the file record for child #3 to include an agreement that specifies child's arrival and departure times during the inspection.”

Citation Jul 24, 2025 Inspection Records & paperwork

Each child care space 55 Pa. Code §3270.124(c)

During the inspection on 7/24/2025 the Older Ones classroom did not have emergency contact information present in a child care space for child #2 receiving care in the space.

Center’s plan of correction (implemented, Jul 24, 2025): “Provider added the emergency contact form for child #2 to The Older One's classroom during the inspection.”

Core safety Dec 9, 2024 Complaint investigation Caregiver conduct

Restraints prohibited 55 Pa. Code §3270.113(e)

As a result of the complaint investigation on 12/9/24, camera footage was observed of 12/4/24. The footage determined that staff person #1 restrained child #1 several times for long periods. Photos were also observed showing bruising on the child's arms and stomach.

Center’s plan of correction (implemented, Aug 13, 2025): “All staff will complete a training that will be assigned on how to handle disruptive children or children with behavioral issues”

Show 20 older citations

Citation Dec 9, 2024 Inspection Health & medication

12 months prior to service and every 24 months thereafter/Health assessment, TB test 55 Pa. Code §3270.151(a)/3270.192(3)

During the inspection on 12/9/2024 the file for staff #2 included an initial health assessment and TB test was not conducted within 12 months prior to initial service, the TB test date observed was 12/28/21 (date of hire: see code sheet).

Center’s plan of correction (implemented, Mar 6, 2025): “Staff member has gotten her TB shot since the inspection.”

Citation Dec 9, 2024 Inspection Training & qualifications

Health and Safety Training 55 Pa. Code §3270.31(f)

During the inspection on 12/9/24 the file record for staff person #1 did not include the health and safety training update.

Center’s plan of correction (implemented, Mar 6, 2025): “Staff member has done all required Health and Safety training.”

Citation Dec 9, 2024 Inspection Records & paperwork

Signed 55 Pa. Code §3270.123(a)

During the inspection on 12/9/24 the file record for child #1did not include a financial agreement form signed by the operator.

Center’s plan of correction (implemented, Dec 9, 2024): “Provider updated the file record for child #1 to include a financial agreement form signed by an operator and parent.”

Citation Dec 9, 2024 Inspection Records & paperwork

Admission date 55 Pa. Code §3270.123(a)(6)

During the inspection on 12/9/24 the file record for child # 1 did not include an agreement that specified the date of the child's admission.

Center’s plan of correction (implemented, Dec 9, 2024): “Provider updated the file record for child #1 to include an agreement that specified the date of the child's admission.”

Citation Dec 9, 2024 Inspection Records & paperwork

Transcript, diploma and letters 55 Pa. Code §3270.192(2)(iv)

During the inspection on 12/9/24 the file record for staff person # 3 did not include acceptable verification of education, the degree observed did not identify the study/major of the degree conferred.

Center’s plan of correction (implemented, Dec 9, 2024): “Provider updated the file record for staff person #3 to include transcripts.”

Citation Nov 7, 2024 Complaint investigation Health & medication

Locked 55 Pa. Code §3270.133(4)

As a result of investigation on 11/7/24 it was determined that medication on a counter ledge was observed accessible to children on 10/24/24.

Center’s plan of correction (implemented, Dec 9, 2024): “We will continue to keep all medication/ointment in locked boxes and out of the reach of children. Any medication being sent home, will remain behind the counter in the office out of reach of children.”

Core safety Sep 19, 2024 Inspection Background checks

Comply with CPSL/CPSL information 55 Pa. Code §3270.32(a)/3270.192(4)

During the inspection on 9/19/24 staff person #2 was observed providing direct child care and their file included a state police clearance for volunteer purposes. Facility Person #2--- may not work in a child care position at the facility

Center’s plan of correction (implemented, Sep 19, 2024): “Provider updated the file for staff person #2 to include a state police clearance for employment purposes during the inspection.”

Citation Sep 19, 2024 Inspection Records & paperwork

Transcript, diploma and letters 55 Pa. Code §3270.192(2)(iv)

During the inspection on 9/19/24 the file record for staff person #1 included education that was not translated and evaluated for U.S. equivalency.

Center’s plan of correction (implemented, Dec 9, 2024): “We are getting a WES verification for all 4 of the staff members diplomas/transcripts that were provided to show their US equivalent. Staff person #1 was removed from facility until they received education evaluation/equivalency.”

Core safety Jul 29, 2024 Inspection Background checks

Comply with CPSL/CPSL information 55 Pa. Code §3270.32(a)/3270.192(4)

During the inspection on 7/29/24 staff person #4 was observed providing direct child care services and did not have a State Police Clearance. Staff Person #4--- may not work in a child care position at the facility.

Center’s plan of correction (implemented, Jul 29, 2024): “Staff person #4 was removed from providing direct child care at the COB 7/29/24. Staff person #4 will not provide direct child care at the facility until CPSL requirements are fulfilled.”

Citation Jul 29, 2024 Inspection Emergency preparedness

Training regarding plan 55 Pa. Code §3270.27(c)

During the inspection on 7/29/24 the file record for staff person #2 and 3 did not include emergency plan training.

Center’s plan of correction (implemented, Jul 29, 2024): “Provider updated the file records staff persons #2 and 3 to include emergency plan training.”

Citation Jul 29, 2024 Inspection Building & playground safety

Protective Outlet Covers 5 yrs. or less 55 Pa. Code §3270.65

During the inspection on 7/29/24 an electrical outlet was observed not having protective receptacle covers inside of tit in the Two's Classroom.

Center’s plan of correction (implemented, Jul 29, 2024): “Provider added protective outlet covers to the electrical outlets that were uncovered.”

Citation Jul 29, 2024 Inspection Health & medication

Exam communicable disease/Information re: medical problems 55 Pa. Code §3270.151(c)(3)/3270.151(c)(4)

During the inspection on 7/29/24 staff person #1 was observed providing direct child care and the file record for staff person #1 included a health assessment that determined that staff person#1 has communicable diseases. The health assessment did not include information on medical problems that might threaten the health of the children or prohibit a staff person from providing adequate care to children.

Center’s plan of correction (implemented, Aug 16, 2024): “We will make sure all staff health forms are filled out correctly by the Health Provider with all necessary paperwork when needed.”

Citation Jul 29, 2024 Inspection Training & qualifications

HS/GED + 2 yrs/Exp, educ., training prior to facility 55 Pa. Code §3270.36(b)(5)/3270.192(2)(ii)

During the inspection on 7/29/2024 the file records for staff person #1, 2 and 4 did not include verification of child care experience prior to service at the facility.

Center’s plan of correction (implemented, Aug 16, 2024): “We will make sure that all new staff members have verification of child care experience before they are able to work with child.”

Core safety Apr 10, 2024 Complaint investigation Caregiver conduct

Restraints prohibited 55 Pa. Code §3270.113(e)

As a result of the complaint investigation on 4/10/2024 it was determined that staff person #1 restrained/restricted child #1 movement for approximately seven minutes. Staff person #1 was observed on video footage holding child #1 down on their lap with a tissue over their nose trying to stop a nose bleed.

Center’s plan of correction (implemented, Jun 4, 2024): “Staff member #1 was sent out immediately after the incident and then let go the following work day. All Staff members were given mock scenarios as well as question and answer time during our staff meeting.”

Citation Apr 10, 2024 Inspection Records & paperwork

Reports of accidents, injuries and illnesses. Original report - parent same day Copy - facility accident file. Copy - child's file 55 Pa. Code §3270.182(7)

As a result of a complaint investigation on 4/10/2024 it was determined that the facility did not notify the parent of child #1 of the incident that occurred on 3/28/2024 and did not give the parent an incident report for the incident.

Center’s plan of correction (implemented, Jun 24, 2024): “The said staff member was sent home immediately, and then let go the following work day. All Staff were given mock scenarios as well as question and answer time during our staff meeting. Teachers will be taking Stress training.”

Citation Nov 28, 2023 Inspection Records & paperwork

Transcript, diploma and letters 55 Pa. Code §3270.192(2)(iv)

During the inspection on 1/5/2024 the file record for staff person # 1 did not include acceptable verification of education, the degree observed did not identify the study/major of the degree conferred.

Center’s plan of correction (implemented, Jan 5, 2024): “Provider will update the file records for staff person #1 to include acceptable verification of education or training is a transcript or a diploma or a letter signed by a representative of the experiential, educational or training entity.”

Core safety Aug 30, 2023 Inspection Background checks

Comply with CPSL/CPSL information 55 Pa. Code §3270.32(a)/3270.192(4)

During the inspection 8/30/2023 the file record for staff person #1 included an expired State police clearance (dated: 7/31/2018) and expired FBI clearance (dated:8/1/2018) Staff Person #1--- may not work in a child care position at the facility.

Center’s plan of correction (implemented, Sep 5, 2023): “Staff person #1 obtained a State Police clearance during the inspection and will obtain a valid FBI clearance. Staff person #1 will not provide direct childcare until all CPSL requirements are compliant.”

Core safety Jun 16, 2023 Complaint investigation Caregiver conduct

No physical punishment 55 Pa. Code §3270.113(b)

During complaint investigation on June 16, 2023, video footage reviewed confirmed that staff #1 pulled child #1 up from the rug by his arm, causing a nursemaid's elbow injury to the child's arm.

Center’s plan of correction (implemented, Jul 19, 2023): “All staff have been trained on what and how to prevent nursemaids elbow, and also completed a training on "How to work with active children."”

Core safety Feb 3, 2023 Inspection Background checks

Comply with CPSL/CPSL information 55 Pa. Code §3270.32(a)/3270.192(4)

During renewal inspection on February 3, 2023, the record of staff #1 did not contain a DHS FBI clearance. The record of staff #2 did not include the NSOR verification certificate. The record of staff #3 did not contain a DHS FBI clearance.

Center’s plan of correction (implemented, Mar 6, 2023): “Provider has obtained the DHS FBI Clearance for staff #1 and 3, and will obtain the NSOR Verification Certificate for staff #2.”

Core safety Feb 2, 2023 Complaint investigation Supervision

Supervised at all times 55 Pa. Code §3270.113(a)

During incident investigation on February 3, 2023, it was confirmed that a child with a known milk allergy was given yogurt. Provider self-reported the incident on 1-17-23.

Center’s plan of correction (implemented, Feb 3, 2023): “All food is and will continue to be labeled. Children with allergies will be at a separate table that is connected to the larger table. The teacher received training, and all staff have reviewed and signed the action plan. If there is an allergy in the room, the information is posted for teachers…”

“Core safety” marks citations about supervision and staff ratios, discipline and caregiver conduct, background checks, child protection and safe sleep, the topics our score weights most. Pennsylvania’s records don’t grade violations by severity. “Follow-up” marks a violation re-cited at a follow-up visit, counted once. How scores work.