Daycare Record Child care inspection records

Galinis Childrens Center

237 4th Ave, Hastings, PA 16646 · Cambria County
1 core-safety citation in last 12 months 3 complaint investigations found violations Keystone STAR 3

Galinis Childrens Center is a certified child care center in Hastings, PA, with capacity for 54 children. It holds a Keystone STAR 3 rating. Since August 2021, Pennsylvania certification staff have inspected it 9 times and confirmed violations in 3 complaint investigations. The state cited 94 violations, 17 of them core-safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep), most often for records & paperwork (26 of 94). 5 citations came in the last 12 months, including 1 on a core-safety topic. Measured by topic-weighted citations per inspection, it is tied for #34 of 38 centers in Cambria County and has more citations per inspection than 93% of Pennsylvania certified centers.

Inspection record

More citations than 93% of 4,789 Pennsylvania certified centers, per inspection, weighted by topic. Among the most cited
Tied for #34 of 38 centers in Cambria County
17 Core-safety citations
77 Other citations
9 Inspections
3 Complaint investigations that found violations
94 citations from 13 state visits since Aug 16, 2021 · 5 in the last 12 months · last inspected Mar 18, 2026

Every state visit

2022 2023 2024 2025 2026 INSPECTIONS (top) · REPORTS & INVESTIGATIONS (bottom) Mar 18, 2026 · Inspection · citation found Sep 19, 2025 · Report/investigation · citation found Sep 19, 2025 · Inspection · citation found Mar 13, 2025 · Inspection · citation found Aug 27, 2024 · Report/investigation · no citation Mar 26, 2024 · Inspection · citation found Feb 29, 2024 · Inspection · citation found Sep 18, 2023 · Report/investigation · citation found Sep 18, 2023 · Inspection · citation found May 16, 2023 · Inspection · citation found Nov 9, 2022 · Report/investigation · citation found Nov 9, 2022 · Inspection · citation found May 26, 2022 · Inspection · citation found
Violation found No violation Top row: inspections · bottom row: complaint investigations, self-reported incidents and other visits

What inspectors cited most

Records & paperwork 26
Building & playground safety 24
Health & medication 18
Supervision 8
Staff ratios 7
Emergency preparedness 4
Food & feeding 3
Background checks 2
Training & qualifications 1
Transportation 1

Citations, newest first

Core safety Mar 18, 2026 Inspection Background checks
Comply with CPSL/CPSL information 55 Pa. Code §3270.32(a)/3270.192(4)
The file for staff #1 was observed to have mandated training completed after the 60 month period. The State Police Clearance, Child abuse Clearance, FBI Clearance and NSOR clearance on file for Staff #1 was observed to not have updated in 60 months. This is evidenced by State Police, Child Abuse being dated 9/9/2020 to 10/16/2025. The FBI dated 9/16/2020 to 10/22/2025. The NSOR Certificate dated 7/1/2020 to 10/20/2025. The State Police clearance on file for Staff #4 DOH: 9/25/25 was observed to be obtained on 1/12/26 after date of hire. The State Police clearance on file for Staff #5 was observed not to have been updated in 60 months. This is evidenced by the last State Police clearance being dated 4/16/20.
Center’s plan of correction (implemented, Apr 21, 2026): “I will be sure to check dates of all required paperwork for my staff.”
Citation Mar 18, 2026 Inspection Building & playground safety
General Health and Safety 55 Pa. Code §3270.21
The basement door at the facility was observed to not be locked and accessible to children.
Center’s plan of correction (implemented, Apr 21, 2026): “Bought a safety lock for the door. I put it on immediately.”
Citation Mar 18, 2026 Inspection Health & medication
12 months prior to service and every 24 months thereafter/Health assessment, TB test 55 Pa. Code §3270.151(a)/3270.192(3)
The file for Staff #2 was observed to have a health assessment conducted more than 24 months. This is evidenced by the health assessment being done 11/27/23 and 2/25/26. The file for Staff #3 was observed to have a health assessment conducted more than 24 months. This is evidenced by the health assessment being done 3/3/2024.
Center’s plan of correction (implemented, Apr 21, 2026): “Staff currently has an up to date physical”
Citation Mar 18, 2026 Inspection Health & medication
Health information 55 Pa. Code §3270.131(a)
The file for Child #1 was observed not to have documentation of an initial health report no later than 60 days following the first day of attendance at the facility. This is evidenced by the First date of admission 1/7/2025.
Center’s plan of correction (implemented, Apr 21, 2026): “Child went and got a physical with shot records. The file is now up to date.”
Citation Mar 18, 2026 Inspection Training & qualifications
Health and Safety Training 55 Pa. Code §3270.31(f)
The file for Staff #4, DOH 9/25/25 was observed to not have completed Health and Safety training within 90 days of hire. This is evidenced by the health and safety training being done 2/25/26.
Center’s plan of correction (implemented, Apr 21, 2026): “Staff completed her training. It was just after the allotted number of days.”
Core safety Sep 19, 2025 Complaint investigation Staff ratios
Similar Age Level/Mixed Age Level 55 Pa. Code §3270.51/3270.52
On 9/17/25 it was reported that the facility was out of ratio.
Center’s plan of correction (implemented, Nov 6, 2025): “went over ratios at a staff meeting. I also reminded the ladies to count their cards and to be certain the are in compliance with DHS.”
Core safety Sep 19, 2025 Complaint investigation Supervision
Supervision on and facility premises 55 Pa. Code §3270.113(a)(2)
On 9/17/25 it was reported that the facility was out of ratio.
Center’s plan of correction (implemented, Nov 6, 2025): “I went over ratios at a staff meeting. I also reminded the ladies to count their cards and to be certain the are in compliance with DHS.”
Core safety Sep 19, 2025 Inspection Staff ratios
Similar Age Level/Staff assigned to specific children 55 Pa. Code §3270.51/3270.113(a)(1)
It was observed that Staff #1 took one child to the bathroom leaving her group of children. It was observed that Staff #2 had 12 preschool children in her group.
Center’s plan of correction (implemented, Oct 27, 2025): “I went over ratios at a staff meeting. I also reminded the ladies to count their cards and to be certain the are in compliance with DHS.”
Citation Sep 19, 2025 Inspection Building & playground safety
Locked or inaccessible 55 Pa. Code §3270.66(a)
In the bathroom, a bottle of hairspray and saline eye solution labeled keep out of reach of children were observed in the unlocked medicine cabinet.
Center’s plan of correction (implemented, Oct 15, 2025): “These two items were put up in the locked closet on the top shelf.”
Citation Sep 19, 2025 Inspection Building & playground safety
On excursions 55 Pa. Code §3270.75(d)
A first aid kit was not observed when the children were in the outdoor play space.
Center’s plan of correction (implemented, Oct 15, 2025): “At the staff meeting I reminded the ladies that the outside bag needs to be with them.”
Show 85 older citations
Citation Sep 19, 2025 Inspection Building & playground safety
Clean and good repair 55 Pa. Code §3270.102(a)
In the green added on room, it was observed that there were cracked magnetic blocks.
Center’s plan of correction (implemented, Oct 15, 2025): “The toy was thrown away”
Citation Sep 19, 2025 Inspection Records & paperwork
Excursions 55 Pa. Code §3270.124(d)
It was observed that no documentation of emergency contact information was available in the outdoor play space.
Center’s plan of correction (implemented, Oct 15, 2025): “This stays in the outdoor bag. The staff will be sure to always have the bag when outside or leaving the facility.”
Citation Mar 13, 2025 Inspection Building & playground safety
General Health and Safety 55 Pa. Code §3270.21
The metal heating radiator located on the floor in the preschool room was observed not to have a cover exposing children in care to rough edges, sharp corners and pinch points.
Center’s plan of correction (implemented, Apr 10, 2025): “The cover has been replaced and secured to not fall off again.”
Citation Mar 13, 2025 Inspection Building & playground safety
Locked or inaccessible 55 Pa. Code §3270.66(a)
In the facility restroom, spray air freshener and cleaning supplies were accessible to the children in the unlocked closet.
Center’s plan of correction (implemented, Apr 10, 2025): “To keep the children safe of toxic materials the closet had a safety latch put on it. It will be sure to be in lock position when the closet is not being used.”
Citation Mar 13, 2025 Inspection Building & playground safety
Arts and crafts non-toxic 55 Pa. Code §3270.66(e)
Shaving cream used for arts and crafts labeled "keep out of reach of children" was observed in the bathroom closet
Center’s plan of correction (implemented, Apr 10, 2025): “The shaving cream has since been thrown away.”
Citation Mar 13, 2025 Inspection Building & playground safety
On excursions 55 Pa. Code §3270.75(d)
The outdoor bag was observed not to contain a bottle of water.
Center’s plan of correction (implemented, Apr 10, 2025): “A bottle of water has been placed in the bag and one will remain in there at all times.”
Citation Mar 13, 2025 Inspection Health & medication
Free from contagious/communicable disease 55 Pa. Code §3270.131(d)(7)
The health assessment on file for Child #3 was observed not to have a statement that the child is able to participate in childcare and appears to be free from contagious or communicable disease.
Center’s plan of correction (implemented, Apr 10, 2025): “I will ask mom to get me a different form that includes the proper wording”
Citation Mar 13, 2025 Inspection Health & medication
Child's hands washed/Adult Hygiene 55 Pa. Code §3270.134(a)/3270.152
It was observed on the day of inspection that a staff member did not wash their hands or the infants' hands after diapering.
Center’s plan of correction (implemented, Apr 10, 2025): “Go over the importance of hand washing.”
Citation Mar 13, 2025 Inspection Emergency preparedness
Every 60 days 55 Pa. Code §3270.94(a)(1)
The facility fire drill log showed that the facility did not conduct fire drills every 60 days. This is evidenced by there being a gap of more than 60 days from 10/1/24 to 12/17/24.
Center’s plan of correction (implemented, Apr 10, 2025): “I will be certain to that the fire drills are done with in the 60 day mark.”
Citation Mar 13, 2025 Inspection Records & paperwork
Information re: special needs 55 Pa. Code §3270.124(b)(5)
The emergency contact form on file for Child #2 was observed not to list information on the child's special needs, as specified by the child's parent, physician, physician's assistant or CRNP, which is needed in an emergency situation.
Center’s plan of correction (implemented, Apr 10, 2025): “The special need has been noted on child #2 file”
Citation Mar 13, 2025 Inspection Records & paperwork
Name/address/phone release person 55 Pa. Code §3270.124(b)(7)
The Emergency Contact form on file for Child #1 was observed to not contain the address of the individual designated by the parent to whom the child may be released.
Center’s plan of correction (implemented, Apr 10, 2025): “Child file #1 address of the individual of who can pick up has been put on the form”
Citation Mar 13, 2025 Inspection Records & paperwork
Each child care space 55 Pa. Code §3270.124(c)
It was observed that the Emergency Contact information in the outdoor bag has not been updated for children receiving care in the space.
Center’s plan of correction (implemented, Apr 10, 2025): “The outdoor emergency folder has been update and made current”
Citation Mar 26, 2024 Inspection Building & playground safety
Heat Source 55 Pa. Code §3270.71
The facility's Older Toddler room upstairs was observed to have a broken metal cover over the heating pipes exposing the hot pipes. The heater cover is located on the back wall on the same side as the stairway.
Center’s plan of correction (implemented, Jun 24, 2024): “The cover has been put back on and added security with adhesive.”
Citation Mar 26, 2024 Inspection Building & playground safety
Has all items 55 Pa. Code §3270.75(c)
The facility was observed to have a first-aid kit in the Infant room that lacked tape.
Center’s plan of correction (implemented, Jun 24, 2024): “Tape has been placed into the first aid kit.”
Citation Mar 26, 2024 Inspection Building & playground safety
Clean and good repair 55 Pa. Code §3270.102(a)
The facility's Main room was observed to have a blue vinyl chair with two visible tears.
Center’s plan of correction (implemented, Jun 21, 2024): “The chair went into the trash”
Citation Mar 26, 2024 Inspection Food & feeding
Refrigerator 55 Pa. Code §3270.107
The facility's Infant room was observed to have a refrigerator that lacked a thermometer.
Center’s plan of correction (implemented, Jun 24, 2024): “There has since then been a refrigerator thermometer placed in the babyroom fridge”
Citation Mar 26, 2024 Inspection Health & medication
Toddler/preschool: updated health report every 12 months 55 Pa. Code §3270.131(b)(2)
The files for children #4 & #5 failed to contain documentation that the parent provided updated health reports at least every 12 months for an older toddler or preschool child. This was evidenced by Child #4's file containing only one health report dated 1/4/24 and the file for child #5 contained health reports dated 09/4/2019 and 4/25/23.
Center’s plan of correction (implemented, Jun 24, 2024): “Have obtained all updated health reports”
Citation Mar 26, 2024 Inspection Health & medication
ACIP recommended immunization record 55 Pa. Code §3270.131(e)
The file for child #4 failed to contain documentation that the parent provided immunization record in accordance with the recommendations of the ACIP within 60 days following the first day of attendance at the facility. As evidenced by one immunization record dated 01/04/2024 present in the file.
Center’s plan of correction (implemented, Jun 24, 2024): “Have current documents now”
Citation Mar 26, 2024 Inspection Building & playground safety
Devices must be compliant 55 Pa. Code §3270.95(a)
The facility was observed to have a Fire detection system testing log that indicated testing on 6/1/23 and again on 07/6/23 a period of more than 30 days.
Center’s plan of correction (implemented, Jun 24, 2024): “The fire detection system is now current”
Citation Mar 26, 2024 Inspection Health & medication
Health information/Initial and subsequent health reports 55 Pa. Code §3270.131(a)/3270.182(1)
The file for child #4 was observed to lack an initial health report no later than 60 days following the first day of attendance at the facility as evidenced by the lack of a health report present in the file. A child's record shall contain initial and subsequent health reports.
Center’s plan of correction (implemented, Jun 24, 2024): “A health report has been received.”
Citation Mar 26, 2024 Inspection Transportation
Pick-up and drop-off points 55 Pa. Code §3270.171(a)
The facility was observed to lack documentation of written notification at least annually to local traffic safety authority of the location of the facility and the program's use of pedestrian and vehicular routes around the child care facility. This is evidenced by the last written notification on file is dated 2021.
Center’s plan of correction (implemented, Jun 24, 2024): “The annually letter was sent to the local authority”
Citation Mar 26, 2024 Inspection Records & paperwork
Written plan 55 Pa. Code §3270.111(a)
The facility's Dining Room was observed to lack a written plan of daily activities and routines, including a time for free play.
Center’s plan of correction (implemented, Jun 24, 2024): “A written daily activity paper has been placed in the space.”
Citation Mar 26, 2024 Inspection Records & paperwork
Signed 55 Pa. Code §3270.123(a)
The file for child #2 was observed to lack an agreement form.
Center’s plan of correction (implemented, Jun 24, 2024): “Child has an agreement form”
Citation Mar 26, 2024 Inspection Records & paperwork
Signed 55 Pa. Code §3270.123(a)
The file for child #2 was observed to contain an agreement that lacked signatures of the operator and the parent. The file for child #4 was observed to contain an agreement that lacked a signature of the parent
Center’s plan of correction (implemented, Jun 24, 2024): “The agreement has been signed and dated”
Citation Mar 26, 2024 Inspection Records & paperwork
Services proceeded 55 Pa. Code §3270.123(a)(3)
The files for Children #1, #2, #3, #4, & #5 were observed to lack the Department's approved form to provide information to the family about the child's growth and development in the context of the services being provided (Child Service Report).
Center’s plan of correction (implemented, Jun 24, 2024): “The child service reports will be done in a timely manner ongoing.”
Citation Mar 26, 2024 Inspection Records & paperwork
Admission date/Application, admission, withdrawal dates 55 Pa. Code §3270.123(a)(6)/3270.182(2)
The file for child #3 was observed to contain an agreement that failed to specify the date of the child's admission.
Center’s plan of correction (implemented, Jun 24, 2024): “The agreement was updated to specify the date of the child's admission”
Citation Mar 26, 2024 Inspection Records & paperwork
Child's name, birth date 55 Pa. Code §3270.124(b)(1)
The file for Child #1 was observed to contain an emergency contact form that did not include the child's name.
Center’s plan of correction (implemented, Jun 24, 2024): “The above file was updated”
Citation Mar 26, 2024 Inspection Records & paperwork
Physician name, address, phone 55 Pa. Code §3270.124(b)(2)
The files for children #2 & #4 were observed to contain and emergency contact form that did not include the name, address and telephone number of the child's physician or source of medical care.
Center’s plan of correction (implemented, Jun 24, 2024): “All aboved mentioned emergency contact forms have been updated”
Citation Mar 26, 2024 Inspection Records & paperwork
Parent home/work address, phone 55 Pa. Code §3270.124(b)(3)
The files for children #1, #2 and #4 were observed to contain emergency contact forms that failed to include the home and work addresses and telephone numbers of the enrolling parent.
Center’s plan of correction (implemented, Jun 24, 2024): “The emergency contact forms have been updated”
Citation Mar 26, 2024 Inspection Records & paperwork
Information re: special needs 55 Pa. Code §3270.124(b)(5)
The files for children #1, #2, #4 & #5 were observed to contain emergency contact forms that failed to include information on the child's special needs, as specified by the child's parent, physician, physician's assistant or CRNP, which is needed in an emergency situation.
Center’s plan of correction (implemented, Jun 24, 2024): “All files have been updated”
Citation Mar 26, 2024 Inspection Records & paperwork
Insurance coverage information 55 Pa. Code §3270.124(b)(6)
The files for Children #1, #2, & #4 were observed to contain emergency contact forms that failed to include health insurance coverage and policy number for a child under a family policy or Medical Assistance benefits, if applicable.
Center’s plan of correction (implemented, Jun 24, 2024): “All forms have been brougt up to date and include all proper information.”
Citation Mar 26, 2024 Inspection Records & paperwork
Name/address/phone release person 55 Pa. Code §3270.124(b)(7)
The files for children #1, #2, #3, & #4 were observed to contain emergency contact forms that failed to include the name, address and telephone number of the individual designated by the parent to whom the child may be released.
Center’s plan of correction (implemented, Jun 24, 2024): “All emergency contact forms have been updated to included all required information”
Citation Mar 26, 2024 Inspection Records & paperwork
Exp, educ., training prior to facility 55 Pa. Code §3270.192(2)(ii)
The files for Staff #1, #2 and #3 were observed to lack verification of child care experience, education and training prior to service at the facility.
Center’s plan of correction (implemented, Jun 24, 2024): “Staff have updated their experience, education and training”
Follow-up Feb 29, 2024 Inspection Supervision
Staff assigned to specific children 55 Pa. Code §3270.113(a)(1)
2nd Citation previously cited on 09/18/2023. On 02/29/2024 Staff #1 and Staff #2 were observed caring for 13 napping pre-school aged children in the big room of the facility. Staff #2 named and identified 6 children as being in their group but did not utilize the hands-free method during the identification process. Staff person #1 also named and identified a group of 6 children, staff person #1 utilized the hand's free method. Neither staff person identified the 13th sleeping child as in their supervised group, leaving the child unassigned. This child's hands-free identification card was laying on the table. Staff Person #3 was observed caring for 4 sleeping older toddlers in the room at the top of the stairs. Staff person #3 was able to identify all 4 toddlers, but only had 3 hands free identification cards in her possession.
Center’s plan of correction (implemented, Mar 27, 2024): “All staff in the big room will keep the children they are in direct care of on their side of the room at rest time. Also, no matter where a staff member is in the center, they will have the name cards of the childrenin in their direct care, in their possision at all times.”
Re-cited at a follow-up visit; counted once, with the original citation.
Core safety Sep 18, 2023 Complaint investigation Staff ratios
Similar Age Level 55 Pa. Code §3270.51
**At approximately 9:50 a.m., CR observed in the larger room upstairs, staff #1 sitting in a glider chair, eating a bag of chips and staff #2 leaning against the far wall while child #1 a young toddler sat in a pack and play in the smaller room with the door closed. Child #1 was alone in the smaller room. Therefore, the child in the smaller room was not being properly supervised. From approximately 10:10 to 10:15, 6 of the 11 pre-school aged children located in the pre-school room downstairs were sitting at 2 tables on the far side of a partition wall which was pulled across the width of the room approximately halfway in the depth of the room while staff #3 was located in the front half of the room. Therefore, staff #3 could not properly supervise the children behind the partition.
Center’s plan of correction (not implemented, Feb 29, 2024): “Lanyards with the children's names and birth dates will be used. This will ensure a child is never alone or not counted for. We will maintain ratio and room capacity the entire day. If the staff using the partition needs to step out of the classroom, the partition will be pushed back so the other…”
Inspection status on COMPASS: Non Compliant – Finalized
Core safety Sep 18, 2023 Complaint investigation Staff ratios
Similar Age Level 55 Pa. Code §3270.51
*At approximately 9:50 a.m., CR observed in the larger room upstairs, staff #1 sitting in a glider chair, eating a bag of chips and staff #2 leaning against the far wall while child #1 a young toddler sat in a pack and play in the smaller room with the door closed. Child #1 was alone in the smaller room. Therefore, the child in the smaller room was not being properly supervised. From approximately 10:10 to 10:15, 6 of the 11 pre-school aged children located in the pre-school room downstairs were sitting at 2 tables on the far side of a partition wall which was pulled across the width of the room approximately halfway in the depth of the room while staff #3 was located in the front half of the room. Therefore, staff #3 could not properly supervise the children behind the partition.
Center’s plan of correction (not implemented, Feb 29, 2024): “Lanyards with the children's names and birth dates will be used. Supervision training will be done with Melissa and Cathy the ELRC region 6 STARS staff. There will be a memo posted with the rooms ration and capacity. On that memo it will also be stated that a child will never be left alone.”
Inspection status on COMPASS: Non Compliant – Finalized
Core safety Sep 18, 2023 Complaint investigation Staff ratios
Mixed Age Level 55 Pa. Code §3270.52
*During an unannounced visit on 9-18-23, at approximately 9:50 a.m., observed staff #1 and staff #2 out of ratio in the upstairs childcare spaces due to the fact the following groups of children were present: staff #1 with 2 young toddlers and 3 old toddlers; Staff #2 with 4 young toddlers and 2 older toddlers in the larger room.
Center’s plan of correction (implemented, Feb 29, 2024): “To always be certain of the youngest child in your group. This child will always determine your ratio amount.”
Inspection status on COMPASS: Non Compliant – Finalized
Core safety Sep 18, 2023 Inspection Supervision
Supervised at all times 55 Pa. Code §3270.113(a)
*At approximately 9:50 a.m., CR observed in the larger room upstairs, staff #1 sitting in a glider chair, eating a bag of chips and staff #2 leaning against the far wall while child #1 a young toddler sat in a pack and play in the smaller room with the door closed. Child #1 was alone in the smaller room. Therefore, the child in the smaller room was not being properly supervised. From approximately 10:10 to 10:15, 6 of the 11 pre-school aged children located in the pre-school room downstairs were sitting at 2 tables on the far side of a partition wall which was pulled across the width of the room approximately halfway in the depth of the room while staff #3 was located in the front half of the room. Therefore, staff #3 could not properly supervise the children behind the partition.
Center’s plan of correction (implemented, Feb 29, 2024): “The children will never be left alone in any room in the facility. The children will also be where the staff can see them at all times”
Inspection status on COMPASS: Non Compliant – Finalized
Core safety Sep 18, 2023 Inspection Supervision
Supervised at all times 55 Pa. Code §3270.113(a)
**At approximately 9:50 a.m., CR observed in the larger room upstairs, staff #1 sitting in a glider chair, eating a bag of chips and staff #2 leaning against the far wall while child #1 a young toddler sat in a pack and play in the smaller room with the door closed. Child #1 was alone in the smaller room. Therefore, the child in the smaller room was not being properly supervised. From approximately 10:10 to 10:15, 6 of the 11 pre-school aged children located in the pre-school room downstairs were sitting at 2 tables on the far side of a partition wall which was pulled across the width of the room approximately halfway in the depth of the room while staff #3 was located in the front half of the room. Therefore, staff #3 could not properly supervise the children behind the partition.
Center’s plan of correction (implemented, Feb 29, 2024): “All staff will be taking a 3 hour in person supervision training.”
Inspection status on COMPASS: Non Compliant – Finalized
Core safety Sep 18, 2023 Inspection Supervision
Staff assigned to specific children 55 Pa. Code §3270.113(a)(1)
*At approximately 9:50 a.m., CR was in the larger room upstairs. CR observed 10 children in the larger room and 1 child in the smaller room. CR asked staff #1 and staff #2 to identify the children for whom they are responsible. Staff #1 named 5 toddlers: 1 young toddler and 4 older toddlers. Staff #2 named 6 toddlers: 4 young toddlers, 3 of them were in the larger room, but child #1 was alone in the smaller room and 2 older toddlers, both in the larger room. Both staff named child #2 and neither staff named child #3.
Center’s plan of correction (not implemented, Feb 29, 2024): “Numbers have been reduced in the entire facility.”
Inspection status on COMPASS: Non Compliant – Finalized
Core safety Sep 18, 2023 Inspection Supervision
Staff assigned to specific children 55 Pa. Code §3270.113(a)(1)
**At approximately 9:50 a.m., CR was in the larger room upstairs. CR observed 10 children in the larger room and 1 child in the smaller room. CR asked staff #1 and staff #2 to identify the children for whom they are responsible. Staff #1 named 5 toddlers: 1 young toddler and 4 older toddlers. Staff #2 named 6 toddlers: 4 young toddlers, 3 of them were in the larger room, but child #1 was alone in the smaller room and 2 older toddlers, both in the larger room. Both staff named child #2 and neither staff named child #3.
Center’s plan of correction (implemented, Feb 29, 2024): “We will be working closely with ELRC region 6 to be certain we understand all of the regulations.”
Inspection status on COMPASS: Non Compliant – Finalized
Core safety Sep 18, 2023 Inspection Supervision
Staff assigned to specific children 55 Pa. Code §3270.113(a)(1)
***At approximately 9:50 a.m., CR was in the larger room upstairs. CR observed 10 children in the larger room and 1 child in the smaller room. CR asked staff #1 and staff #2 to identify the children for whom they are responsible. Staff #1 named 5 toddlers: 1 young toddler and 4 older toddlers. Staff #2 named 6 toddlers: 4 young toddlers, 3 of them were in the larger room, but child #1 was alone in the smaller room and 2 older toddlers, both in the larger room. Both staff named child #2 and neither staff named child #3.
Center’s plan of correction (not implemented, Feb 29, 2024): “We are using name tags and a whiteboard to keep track of our groups.”
Inspection status on COMPASS: Non Compliant – Finalized
Citation Sep 18, 2023 Complaint investigation Health & medication
2 hour diaper check 55 Pa. Code §3270.135(e)
Based on conversation with staff, young and old toddlers are left in soaked or soiled diapers for more than 2 hours.
Center’s plan of correction (not implemented, Feb 29, 2024): “Will be sure that diapers are checked every hour and changed every two”
Inspection status on COMPASS: Non Compliant – Finalized
Citation Sep 18, 2023 Inspection Building & playground safety
Exceeding Capacity 55 Pa. Code §3270.61(h)
*During an unannounced visit, cert rep observed 10 toddlers: 5 young toddlers and 5 older toddlers in the larger room located upstairs which has a capacity of 6; observed 5 toddlers: 2 young toddlers and 3 older toddlers in the smaller room located upstairs which has a capacity of 3. Based on conversation with staff, after 3:00 p.m., there are between 22 and 24 pre-school and young/old school aged children in the pre-school room which has a capacity of 14.
Center’s plan of correction (implemented, Feb 29, 2024): “Reduce the number of children enrolled”
Inspection status on COMPASS: Non Compliant – Finalized
Citation Sep 18, 2023 Inspection Building & playground safety
Exceeding Capacity 55 Pa. Code §3270.61(h)
**During an unannounced visit, cert rep observed 10 toddlers: 5 young toddlers and 5 older toddlers in the larger room located upstairs which has a capacity of 6; observed 5 toddlers: 2 young toddlers and 3 older toddlers in the smaller room located upstairs which has a capacity of 3. Based on conversation with staff, after 3:00 p.m., there are between 22 and 24 pre-school and young/old school aged children in the pre-school room which has a capacity of 14.
Center’s plan of correction (implemented, Feb 29, 2024): “There will be a reminder posted in all childcare spaces of ratio and capacity for each space.”
Inspection status on COMPASS: Non Compliant – Finalized
Core safety May 16, 2023 Inspection Staff ratios
Similar Age Level 55 Pa. Code §3270.51
On 5/16/2023 Staff person #2 was observed to be caring for 6 infants without another staff person present in the infant room.
Center’s plan of correction (implemented, Jul 27, 2023): “No staff at anytime will be caring for 6 infants without another staff present.”
Core safety May 16, 2023 Inspection Supervision
Staff assigned to specific children 55 Pa. Code §3270.113(a)(1)
On 5/16/23, Staff person #1 was observed in the dining room with two infants providing them with a snack. Staff person #1 identified 4 infants as being in their care; stating that 2 of those infants were present in the dining room with them and 2 of the infants were in a separate room. Therefore, Staff person #1 was not physically present in the same room with all of the children assigned to them. On 5/16/23 Staff persons #1, #7 & #8 were observed supervising 16 older toddlers in the older toddler room. Collectively, Staff persons #1, #7 & #8 only identified 15 children leaving one older toddler not identified as being supervised by a staff person.
Center’s plan of correction (implemented, Jul 27, 2023): “Each staff person will be assigned the responsibility for the supervision of specific children. This staff person will know the names and whereabouts of the children in their group. The staff person will also be physically present with the children in his group on and off the facility premises.”
Citation May 16, 2023 Inspection Emergency preparedness
Pertinent Laws & Regulations/General Health and Safety 55 Pa. Code §3270.14/3270.21
The facility was observed to have an emergency plan that lacked a statement regarding continuity of operations. The file for staff person #5 was observed to lack verification of completing the Pennsylvania Health and Safety Update 2022 by December 30, 2022.
Center’s plan of correction (implemented, Jul 27, 2023): “The Emergency plan will be updated with the statement regarding the continuity of operations. Staff person number 5 will have the most up to date Health and Safety training.”
Citation May 16, 2023 Inspection Building & playground safety
Unsafe Areas in Outdoor Space 55 Pa. Code §3270.63
A former clothesline pole that was cut to ground level was observed to be rusty and protruding from the ground in the grassy area, above the swings in the outdoor play yard.
Center’s plan of correction (implemented, Jul 27, 2023): “The former clothesline pole will be either taken out or pushed down into the ground further.”
Citation May 16, 2023 Inspection Building & playground safety
Locked or inaccessible 55 Pa. Code §3270.66(a)
Disinfectant wipes labeled keep out of reach of children, were observed to be stored in an unlocked cabinet under the sink in the upstairs bathroom in the older toddler room.
Center’s plan of correction (implemented, Jul 27, 2023): “All materials labeled keep out of reach of children will be stored in a locked cabinet or out of reach of children.”
Citation May 16, 2023 Inspection Building & playground safety
Contaminated trash in closed plastic-lined receptacle 55 Pa. Code §3270.67(d)
The open (no lid) trash receptacle in the young toddler room was observed to contain soiled diapers.
Center’s plan of correction (implemented, Jul 27, 2023): “All trash receptacles will have a lid with a step mechanism.”
Citation May 16, 2023 Inspection Building & playground safety
In child care spaces 55 Pa. Code §3270.75(a)
The facility's young toddler room was observed to lack a first-aid kit.
Center’s plan of correction (implemented, Jul 27, 2023): “There will be a first-aid kit in every child care space.”
Citation May 16, 2023 Inspection Building & playground safety
Building Surfaces 55 Pa. Code §3270.76
The chain link fence in the facility's outdoor play yard was observed to have bolt ends with sharp edges exposed.
Center’s plan of correction (implemented, Jul 27, 2023): “All exposed bolt ends will be covered with the correct plastic coverings”
Citation May 16, 2023 Inspection Health & medication
Acute or chronic health problem 55 Pa. Code §3270.131(d)(4)
The file for child #1 was observed to contain a health assessment that failed to include an assessment of an acute or chronic health problem or special need and recommendations for treatment or services, including information regarding abnormal results of screening tests for vision, hearing or lead poisoning.
Center’s plan of correction (implemented, Jul 27, 2023): “The health assessments will be sure to include any acute or chronic health problems. This form will also contain information regarding abnormal result of any test the child has received.”
Citation May 16, 2023 Inspection Health & medication
Immunization record/Dismissal policy 55 Pa. Code §3270.131(d)(5)/3270.131(e)(3)
The immunization record on file for children #1 was observed to not be up to date with the recommended ACIP schedule.
Center’s plan of correction (implemented, Jul 27, 2023): “All immunization records will be checked to be sure the proper immunization are contained on it.”
Citation May 16, 2023 Inspection Health & medication
Free from contagious/communicable disease 55 Pa. Code §3270.131(d)(7)
The file for child #1 was observed to lack a health report that included a statement that the child is able to participate in child care.
Center’s plan of correction (implemented, Jul 27, 2023): “Moving forward, all health reports will include a statement that the child is able to participate in child care.”
Citation May 16, 2023 Inspection Health & medication
Age appropriate screenings complete 55 Pa. Code §3270.131(d)(8)
The file for child #1 was observed to lack a health report that includes a statement that age-appropriate screenings recommended by the American Academy of Pediatrics were conducted since the time of the previous health report required by this section.
Center’s plan of correction (implemented, Jul 27, 2023): “All health reports will include a statement that all age appropriate screenings will be current.”
Citation May 16, 2023 Inspection Health & medication
Child's hands washed 55 Pa. Code §3270.134(a)
On 5/16/2023 staff person #2 was observed diapering child #6, and failed to wash the child's hand after the diapering was complete. On 5/31/2023 staff person #1 was observed diapering child #5, and failed to wash the child's hands once the diapering was completed.
Center’s plan of correction (implemented, Jul 27, 2023): “All staff will wash any child's hands and their own hands after diapering.”
Citation May 16, 2023 Inspection Health & medication
12 months prior to service and every 24 months thereafter 55 Pa. Code §3270.151(a)
The files for staff persons #3 and #5 were observed to lack a health assessment conducted within 24 months of the previous assessment. This is evidenced by health assessments present in the file for staff person #3 dated 07/08/2020 and 02/28/2023 a span of 31 months, and health assessments present in the file for staff person #5 dated 06/29/2020 and 05/08/2023 a span of 35 months.
Center’s plan of correction (implemented, Jul 27, 2023): “All staff persons files will have current health assessments conducted with in 24 months of the previous assessment.”
Citation May 16, 2023 Inspection Food & feeding
Bottles labeled 55 Pa. Code §3270.166(4)
Four bottles that lacked a label identifying which child the bottle belonged to were observed to be present in the facility's infant room.
Center’s plan of correction (implemented, Jul 27, 2023): “All bottles will have the proper identifying child's name on it.”
Citation May 16, 2023 Inspection Building & playground safety
Exceeding Capacity 55 Pa. Code §3270.61(h)
On 5-16-23 and on 5-31-23, the facility's infant room and older toddler rooms were observed to be exceeding the established capacity. On 5-16-23, staff person #2 and staff person #6 were observed providing childcare to 8 infants. On 5-31-23, staff person #1 And staff person #6 Were observed providing care to 7 infants in the infant room which has an established capacity of 6. On 5-16-23, staff person #1, staff person #7, and staff person #8 were observed providing care to 16 older toddlers in the older toddler room. On 5-31-23, Staff person #4 and staff person #7 were observed providing care to 8 older toddlers in the older toddler room which has an established capacity of 6.
Center’s plan of correction (implemented, Jul 27, 2023): “The facility will observe numbers to be certain not to exceed the capacity.”
Citation May 16, 2023 Inspection Building & playground safety
Measurement and use of indoor child care space 55 Pa. Code §3270.61(i)
On 5/16/2023 The facility was observed to be providing childcare services to 38 children at one time, and the facility's maximum capacity is 36.
Center’s plan of correction (implemented, Jul 27, 2023): “The facility will be sure to review the weekly childcare schedule to be sure to stay with in facility capacity.”
Citation May 16, 2023 Inspection Records & paperwork
Written plan 55 Pa. Code §3270.111(a)
The facility's Young Toddler room was observed to lack a written plan of daily activities and routines posted.
Center’s plan of correction (implemented, Jul 27, 2023): “There will be a written plan of daily activities and routines, including free play in every center space”
Citation May 16, 2023 Inspection Records & paperwork
Services proceeded 55 Pa. Code §3270.123(a)(3)
The files for children #1, #2, #3, #4 were observed to lack the Department's approved form to provide information to the family about the child's growth and development in the context of the services being provided.
Center’s plan of correction (implemented, Jul 27, 2023): “Will complete Child Service Reports for children #1, #2, #3 and #4 and provide them to the parents. I will update the Child Service Reports every 6 months.”
Citation May 16, 2023 Inspection Records & paperwork
Parent home/work address, phone 55 Pa. Code §3270.124(b)(3)
The file for Child #4 was observed to contain an emergency contact form that lacked work addresses and telephone numbers of the enrolling parent.
Center’s plan of correction (implemented, Jul 27, 2023): “All Emergency contact information will be reviewed to be certain to contain all information required by DHS”
Citation May 16, 2023 Inspection Records & paperwork
Name/address/phone release person 55 Pa. Code §3270.124(b)(7)
The file for child #4 was observed to contain an emergency contact form that lacked the address and telephone number of the individual designated by the parent to whom the child may be released.
Center’s plan of correction (implemented, Jul 27, 2023): “The emergency contact form will be updated with the address and telephone number of the person or persons aloud to pick up the child.”
Citation May 16, 2023 Inspection Records & paperwork
Each child care space 55 Pa. Code §3270.124(c)
The facility's Young toddler room was observed to lack emergency contact information present during the time staff persons were providing child care in the young toddler room.
Center’s plan of correction (implemented, Jul 27, 2023): “The young toddler room will have all proper emergency contact information present.”
Citation May 16, 2023 Inspection Records & paperwork
Written emergency plan posted 55 Pa. Code §3270.124(e)
The facility's young toddler room was observed to lack a written plan identifying the means of transporting a child to emergency care and staffing provisions in the event of an emergency displayed conspicuously.
Center’s plan of correction (implemented, Jul 27, 2023): “The young toddler room will have the proper written plan to identify the means of transport in an emergency.”
Core safety Nov 9, 2022 Complaint investigation Staff ratios
Similar Age Level 55 Pa. Code §3270.51
Based on interviews with staff, it was disclosed that the facility is regularly out of ratio during lunch time and during staff breaks. On multiple occasions during the week of 10/31/2022 the facility was out of ratio due to one staff person being on vacation. Additionally, on 11/9/2022, multiple preschool aged children being cared for in the back-room addition, were observed leaving the classroom to use the restroom without the presence of a staff person. During interviews with staff, it was confirmed that this regularly occurs in this classroom.
Center’s plan of correction (implemented, Feb 28, 2023): “The staff has been advised to always stay in ratio. Also, no child is to go anywhere including the restroom themselves.”
Core safety Nov 9, 2022 Inspection Supervision
Supervised at all times /Staff assigned to specific children 55 Pa. Code §3270.113(a)/3270.113(a)(1)
On 11/9/2022, multiple preschool aged children being cared for in the back-room addition, were observed leaving the classroom to use the restroom without the presence of a staff person. During interviews with staff, it was confirmed that this regularly occurs in this classroom.
Center’s plan of correction (implemented, Feb 28, 2023): “The staff has been advised to always stay in ratio. Also, no child is to go anywhere including the restroom by themselves.”
Citation Nov 9, 2022 Inspection Health & medication
12 months prior to service and every 24 months thereafter 55 Pa. Code §3270.151(a)
The file for staff person #1 was observed not to contain documentation of a health assessment being completed within 12 months of initial employment (See LIS Code Sheet). This is evidenced by the most recent health assessment on file being dated 05/13/2020.
Center’s plan of correction (implemented, Mar 10, 2023): “Staff #1 has recently updated her physical and on the correct form.”
Core safety May 26, 2022 Inspection Background checks
Comply with CPSL/CPSL information 55 Pa. Code §3270.32(a)/3270.192(4)
The file of staff #1 lacked FBI clearances every 60 months due to the fact the FBI clearances on file were dated 7-15-21 and 8-24-15.
Center’s plan of correction (implemented, Jun 9, 2022): “Will make sure clearances are every 60 months.”
Citation May 26, 2022 Inspection Building & playground safety
Building Surfaces 55 Pa. Code §3270.76
Observed in the preschool room flooring damaged and peel up causing a tripping hazard.
Center’s plan of correction (implemented, Jun 9, 2022): “The floor was repaired”
Citation May 26, 2022 Inspection Building & playground safety
Clean and good repair 55 Pa. Code §3270.102(a)
Observed in the large room upstairs, a green bin cracked on the side and top. Observed in the small room upstairs, 2 square and 1 triangle shaped broken Magnitiles.
Center’s plan of correction (implemented, Jun 9, 2022): “The bin has been thrown in the trash and a new one place on the cubby for the toys. Also, a Magnitile that was chipped on the corner, has been thrown away.”
Citation May 26, 2022 Inspection Health & medication
Clean, age appropriate 55 Pa. Code §3270.106(a)
Observed in the infant/young toddler room, a Cosco brand safari print pack and play labeled for child #6 with medium size holes on 2 side of the equipment; and a Cosco brand safari print pack and play label as #2 with a small hole on 1 side; and a Graco brand dots print pack and play labeled for child #1 with a small hole on the side. Observed in the small room upstairs, a Cosco brand pack and play with a large hole on the 1 side.
Center’s plan of correction (implemented, Jun 9, 2022): “All pack and plays with any type of holes have been thrown away and new ones have been put in there place.”
Citation May 26, 2022 Inspection Health & medication
Original label 55 Pa. Code §3270.133(5)
Observed in the infant/young toddler room Desitin diaper cream labeled for child #5 with an expiration date of 4/22.
Center’s plan of correction (implemented, Jun 9, 2022): “The expired Destin cream has been tossed into the trash”
Citation May 26, 2022 Inspection Health & medication
Written consent/Medication log 55 Pa. Code §3270.133(6)/3270.133(7)
Observed Ibuprofen for child #7 but no medication log or written parental consent to administer.
Center’s plan of correction (implemented, Jun 9, 2022): “The medication has been pulled from the child's bin.”
Citation May 26, 2022 Inspection Food & feeding
Written statement 55 Pa. Code §3270.166(1)
At the time of the inspection, there was no infant feeding schedule for child #1.
Center’s plan of correction (implemented, Jun 10, 2022): “A feeding schedule has been filled out and placed in the childs file”
Citation May 26, 2022 Inspection Emergency preparedness
Emergency plan 55 Pa. Code §3270.27(a)(5)
The emergency plan lacked accommodations for infants and toddlers.
Center’s plan of correction (implemented, Jun 9, 2022): “Policy has been changed to include any non-mobil children or infants”
Citation May 26, 2022 Inspection Emergency preparedness
Emergency plan 55 Pa. Code §3270.27(a)(6)
There was no documentation of completing an emergency drill by 12-19-21. Furthermore, the director informed the cert rep no emergency plan drill has ever been conducted.
Center’s plan of correction (implemented, Jun 9, 2022): “A "tornado" drill was conducted on 6-2-22. Now and in the future I'll be certain to conduct and emergency drill annually.”
Citation May 26, 2022 Inspection Building & playground safety
Devices must be compliant/Director or designated staff person ensure compliance 55 Pa. Code §3270.95(a)/3270.95(b)
There was no documentation to show the smoke detection system has been tested every 30 days.
Center’s plan of correction (implemented, Jun 9, 2022): “The smoke detection system has been checked”
Citation May 26, 2022 Inspection Records & paperwork
Physician name, address, phone 55 Pa. Code §3270.124(b)(2)
The file of child #1 lacked an emergency contact form with the telephone number of the child's physician or source of medical care. The file of child #2 lacked an emergency contact form with the address of the child's physician or source of medical care.
Center’s plan of correction (implemented, Jun 10, 2022): “The children's files have had all corrections made to them”
Citation May 26, 2022 Inspection Records & paperwork
Parent home/work address, phone 55 Pa. Code §3270.124(b)(3)
The file of child #2 lacked an emergency contact form with the work address of the enrolling parent.
Center’s plan of correction (implemented, Jun 10, 2022): “Address and phone numbers have been updated”
Citation May 26, 2022 Inspection Records & paperwork
Insurance coverage information 55 Pa. Code §3270.124(b)(6)
The file of child #3 lacked an emergency contact form with the health insurance policy number for a child under a family policy or Medical Assistance benefits, if applicable.
Center’s plan of correction (implemented, Jun 10, 2022): “The policy number has been added to the emergency contact form”
Citation May 26, 2022 Inspection Records & paperwork
Name/address/phone release person 55 Pa. Code §3270.124(b)(7)
The file of child #1 lacked an emergency contact form with the address of the individual designated by the parent to whom the child may be released. The file of child #4 lacked an emergency contact form with the full, complete address of the individual designated by the parent to whom the child may be released.
Center’s plan of correction (implemented, Jun 10, 2022): “The addresses have been updated and added to the emergency contact form”

“Core safety” marks citations about supervision and staff ratios, discipline and caregiver conduct, background checks, child protection and safe sleep, the topics our score weights most. Pennsylvania’s records don’t grade violations by severity. “Follow-up” marks a violation re-cited at a follow-up visit, counted once. How scores work.

Complaint investigations and reported incidents

Violation found Sep 19, 2025 Complaint investigation
2 violations cited, listed under Citations.
Violation found Sep 18, 2023 Complaint investigation
4 violations cited, listed under Citations.
Violation found Nov 9, 2022 Complaint investigation
1 violation cited, listed under Citations.

Pennsylvania’s search lists complaint investigations in which the state found at least one violation (“verified complaints”). It does not say what a complaint alleged, or whether every violation relates to it. Incident investigations look into something that happened at the center; self-reported violations are ones the center reported to the state itself.

Daily rates

Age group Full time, per day Part time, per day
Newborn (Under 6 Weeks) $40.00 $40.00
Infant (6 Weeks-12 mos.) $40.00 $40.00
Young Toddler (13-24 mos.) $40.00 $40.00
Older Toddler (25-36 mos.) $40.00 $40.00
Preschool (37 mos.- Entering K) $40.00 $40.00
Young School-Age (K-3rd gr.) $40.00 $40.00
Older School-Age (4th gr.-15 yrs.) $40.00 $40.00

The daily price the center lists in Pennsylvania’s COMPASS search for families paying privately. The state notes that rates are subject to change and programs don’t have to share them, so confirm with the center. See what daycare costs in Pennsylvania.

About this center

Capacity 54 children
Certificate status Regular
Certificate valid through Jun 1, 2027
Keystone STARS STAR 3
since Dec 5, 2025 · what STARS means
Operator Jaime D Galinis
Hours Monday–Friday 6:00 AM–6:00 PM How Pennsylvania centers’ hours compare
Phone (814) 247-9223
State certificate # CER-00254804
Parent reviews Google Maps reviews
Not checked by Daycare Record

Common questions

Has Galinis Childrens Center had any serious violations?

Pennsylvania cited 17 violations since 2021 on the topics Daycare Record treats as core safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep). The most recent, on Mar 18, 2026 (background checks): “The file for staff #1 was observed to have mandated training completed after the 60 month period. The State Police Clearance, Child abuse Clearance, FBI Clearance and NSOR clearance on file for Staff #1 was observed to…” Pennsylvania’s records don’t grade violations by severity; each citation is listed in full above.

Have there been complaints about Galinis Childrens Center?

Pennsylvania lists 3 complaint investigations since 2021 in which it found at least one violation; the violations are listed above. Its search shows these “verified complaints” but not what a complaint alleged, or whether every violation relates to it.

What is Galinis Childrens Center’s Keystone STARS rating?

STAR 3, effective Dec 5, 2025. Keystone STARS is Pennsylvania’s quality rating program for child care, from STAR 1 to STAR 4. It measures program quality, not inspection results, so read both.

How does Galinis Childrens Center compare with other daycares in Cambria County?

It is tied for #34 of 38 centers in Cambria County by topic-weighted citations per inspection, and has more citations per inspection than 93% of Pennsylvania certified centers with enough inspection history to compare.

When was Galinis Childrens Center last inspected?

Mar 18, 2026 (renewal). The state cited at least one violation during that visit.

How much does Galinis Childrens Center cost?

It reported full-time daily rates of $40.00 for newborn, $40.00 for infant, $40.00 for young toddler, $40.00 for older toddler in Pennsylvania’s COMPASS search. Rates can change; confirm with the center.

Who runs Galinis Childrens Center?

The legal entity on its Pennsylvania certificate is Jaime D Galinis.

Certified centers nearby

Citations are quoted from Pennsylvania Department of Human Services inspection records (Office of Child Development and Early Learning, Bureau of Certification Services), including each finding and the center’s plan of correction. Rule numbers refer mostly to 55 Pa. Code Chapter 3270, the rules for child care centers; a few cite Chapter 20, which covers every certified facility. Pennsylvania’s records don’t grade violations by severity; the “core safety” label and the score are Daycare Record’s.

To check the state’s own record, search the center’s name on COMPASS Child Care Provider Search and open its inspection history. Data refreshed Oct 16, 2026.

Comparing centers? See how to choose a daycare: 30 questions to ask and a printable checklist.

Concerned about this center? See how to report a daycare: which state line to call, what to write down and what happens next.