Daycare Record Child care inspection records

Ken-Crest Services-West Phila

5900 Elmwood Ave, Philadelphia, PA 19143 · Philadelphia County
2 complaint investigations found violations Keystone STAR 4

Ken-Crest Services-West Phila is a certified child care center in Philadelphia, PA, with capacity for 226 children. It holds a Keystone STAR 4 rating. Since August 2021, Pennsylvania certification staff have inspected it 8 times and confirmed violations in 2 complaint investigations. The state cited 35 violations, 3 of them core-safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep), most often for records & paperwork (15 of 35). None of them came in the last 12 months. Measured by topic-weighted citations per inspection, it is tied for #544 of 1,163 centers in Philadelphia and has fewer citations per inspection than 56% of Pennsylvania certified centers.

Inspection record

Fewer citations than 56% of 4,789 Pennsylvania certified centers, per inspection, weighted by topic. About typical
Tied for #544 of 1,163 centers in Philadelphia
3 Core-safety citations
32 Other citations
8 Inspections
2 Complaint investigations that found violations
35 citations from 10 state visits since Aug 16, 2021 · none in the last 12 months · last inspected Sep 8, 2026

Every state visit

2022 2023 2024 2025 2026 INSPECTIONS (top) · REPORTS & INVESTIGATIONS (bottom) Sep 8, 2026 · Inspection · no citation Feb 17, 2026 · Inspection · no citation Jul 30, 2025 · Report/investigation · citation found Feb 20, 2025 · Inspection · citation found Jan 28, 2025 · Report/investigation · citation found Jul 17, 2024 · Inspection · no citation Feb 1, 2024 · Inspection · citation found Jan 30, 2024 · Inspection · citation found May 3, 2023 · Inspection · citation found Aug 22, 2022 · Inspection · no citation
Violation found No violation Top row: inspections · bottom row: complaint investigations, self-reported incidents and other visits

What inspectors cited most

Records & paperwork 15
Training & qualifications 6
Health & medication 4
Emergency preparedness 3
Food & feeding 2
Supervision 1
Caregiver conduct 1
Background checks 1
Building & playground safety 1
Transportation 1

Citations, newest first

Core safety Jul 30, 2025 Complaint investigation Supervision
Supervised at all times 55 Pa. Code §3270.113(a)
During a complaint investigation conducted on 8/7/2025, The investigation found that the child put her fingers between the door and door frame. This action caused severe injury to the child's finger. The child was treated in the emergency room for a broken finger.
Center’s plan of correction (implemented, Aug 11, 2025): “Children will gather on the opposite side of the door to prevent future incidents. Also, slow closing doors will be adjusted.”
Citation Feb 20, 2025 Inspection Health & medication
Physical examination/Health assessment, TB test 55 Pa. Code §3270.151(c)(1)/3270.192(3)
During a renewal inspection conducted on 2/20/2025, 4 staff files were reviewed. Staff person #4 file did not contain a health assessment.
Center’s plan of correction (implemented, Mar 24, 2025): “Staff member # 4 completed the DHS health assessment form. Returned to urgent care.”
Citation Feb 20, 2025 Inspection Training & qualifications
Fire safety - 1 yr. 55 Pa. Code §3270.31(e)(4)(ii)
During a renewal inspection conducted on 2/20/2025, 4 staff person files were reviewed. Staff person # 1 file did not contain a valid fire safety training certificate. The certificate in the file was dated 9/20/2023.
Center’s plan of correction (implemented, Mar 13, 2025): “All staff will complete fire safety each year. Progress will be tracked on our database.”
Citation Feb 20, 2025 Inspection Training & qualifications
Health and Safety Training 55 Pa. Code §3270.31(f)
During a renewal inspection conducted on 2/20/2025, 4 staff files were reviewed. Staff person # 2 file did not contain verification of health and safety training. Staff person # 2 cannot work alone with children until the training is completed.
Center’s plan of correction (implemented, Mar 24, 2025): “Staff # 2 completed the health and safety training.”
Citation Feb 20, 2025 Inspection Records & paperwork
Services considered extra 55 Pa. Code §3270.123(a)(7)
During a renewal inspection conducted on 2/20/2025, 5 child files were reviewed. Child # 1, 2 3, 4 and 5 files contained fee agreements that did not specify services considered as extra.
Center’s plan of correction (implemented, Mar 24, 2025): “Student files were corrected to include fee agreement with other services identified.”
Citation Feb 20, 2025 Inspection Records & paperwork
Exp, educ., training prior to facility 55 Pa. Code §3270.192(2)(ii)
During a renewal inspection conducted on 2/20/2025, 4 staff files were reviewed. Staff person # 4 did not have verification of childcare experience prior to service at the facility.
Center’s plan of correction (implemented, Mar 24, 2025): “Staff verification from was completed for employee # 4.”
Citation Feb 20, 2025 Inspection Training & qualifications
Health and Safety Training - Pediatric First Aid and CPR 55 Pa. Code §3270.31(f)(10)
During a renewal inspection conducted on 2/20/2025,4 staff persons files were reviewed. Staff person # 2 file did not contain verification completion in Pediatric first-aid /CPR training. Staff person # 2 cannot work alone with children until the training is completed.
Center’s plan of correction (implemented, Mar 24, 2025): “Staff # 2 will not be left alone with children. First Aid training will be conducted on 3/31/2025.”
Core safety Jan 28, 2025 Complaint investigation Caregiver conduct
No ridicule or threaten harm 55 Pa. Code §3270.113(c)
During a complaint investigation conducted on 1/28/2025, it was verified that the staff person used a spray bottle to spray the child with water as a behavior modification technique.
Center’s plan of correction (implemented, Feb 6, 2025): “Code of conduct training for all staff.”
Citation Feb 1, 2024 Inspection Records & paperwork
Physician name, address, phone 55 Pa. Code §3270.124(b)(2)
During a complaint investigation conducted on 2/1/2024, Certification Representative reviewed 1 child file. Child # 1 file contained an emergency contact form that did not list the telephone number of the child's physician or source of medical care.
Center’s plan of correction (implemented, Feb 22, 2024): “Emergency contacts will be completed with parents. Also, all sections will be highlighted.”
Citation Jan 30, 2024 Inspection Emergency preparedness
Training regarding plan 55 Pa. Code §3270.27(c)
During a renewal inspection conducted on 1/30/2024, 12 staff files were reviewed. Staff members # 1,3,4,5,6,8 and 9 did not have verification of emergency plan training in the file.
Center’s plan of correction (implemented, Feb 6, 2024): “All staff emergency preparedness certificates were placed in staff files.”
Show 25 older citations
Citation Jan 30, 2024 Inspection Health & medication
Physical examination/Health assessment, TB test 55 Pa. Code §3270.151(c)(1)/3270.192(3)
During a renewal inspection conducted on 1/30/2024, 12 staff files were reviewed. Staff member # 5 and 7 files did not contain a health assessment and the results of a TB test.
Center’s plan of correction (implemented, Feb 6, 2024): “KenCrest is moving to centralize all staff clearances and health appraisals under the HR Department. A mis-understanding resulted in two records not being shared on the day of inspection, although they were in our possession. The records were shared with DHS immediately upon clarification.”
Citation Jan 30, 2024 Inspection Training & qualifications
HS/GED + 2 yrs 55 Pa. Code §3270.36(b)(5)
During a renewal inspection conducted on 1/30/2024, 12 staff files were reviewed. Staff members # 1,2,3,4,5 and 8 files did not contain verification of 2 years of experience with children.
Center’s plan of correction (implemented, Feb 6, 2024): “Provider submitted staff employment verification forms as requested”
Citation Jan 30, 2024 Inspection Records & paperwork
Parent home/work address, phone 55 Pa. Code §3270.124(b)(3)
During a renewal inspection conducted on 1/30/2024, 7 child files were reviewed. Child # 1 and 3 files contained emergency contact forms that did not include the enrolling parents work telephone numbers and work address.
Center’s plan of correction (implemented, Feb 6, 2024): “Parents completed missing information on emergency contact forms.”
Citation Jan 30, 2024 Inspection Records & paperwork
Name/address/phone release person 55 Pa. Code §3270.124(b)(7)
During a renewal inspection conducted on 1/30/2024, 7 child files were reviewed. Child #2 and 3 files contained emergency contact forms that did not include the address of the individual designated by the parent to whom the child may be released.
Center’s plan of correction (implemented, Feb 6, 2024): “Parents completed missing information on emergency contact forms.”
Core safety May 3, 2023 Inspection Background checks
Comply with CPSL/CPSL information 55 Pa. Code §3270.32(a)/3270.192(4)
During the renewal inspection staff #1,2,4 and 5 did not have a disclosure statement on file.
Center’s plan of correction (implemented, May 5, 2023): “Operator will obtain a disclosure statement for staff #1, 2, 4 and 5 and keep on file. Staff #1,2,4 and 5 can not work in a childcare position at the facility until a disclosure statement is on file and verified with the certification representative.”
Citation May 3, 2023 Inspection Emergency preparedness
Training regarding plan/Plan posted 55 Pa. Code §3270.27(c)/3270.27(d)
During the renewal inspection there were several staff persons when questioned about the emergency plan shelter in place and evacuation location did not know the plan. The emergency plan was not posted in a conspicuous location in the facility.
Center’s plan of correction (implemented, May 12, 2023): “Operator will train all staff in the emergency plan and keep on file. Operator shall create an emergency plan and post in a conspicuous location in the facility.”
Citation May 3, 2023 Inspection Building & playground safety
Outside Walkways/Building Surfaces 55 Pa. Code §3270.64/3270.76
During the renewal inspection the certification rep observed the outdoor play space was not free from leaves and trash in the space.
Center’s plan of correction (implemented, Jun 2, 2023): “Operator will clean the leaves and trash from the outdoor play space.”
Citation May 3, 2023 Inspection Food & feeding
Refrigerator 55 Pa. Code §3270.107
During the renewal inspection the refrigerator in classroom D did not have a thermometer.
Center’s plan of correction (implemented, Jun 2, 2023): “Operator will obtain a thermometer for classroom D refrigerator.”
Citation May 3, 2023 Inspection Health & medication
12 months prior to service and every 24 months thereafter 55 Pa. Code §3270.151(a)
During the renewal inspection staff #3 did not have health assessment with TB on file.
Center’s plan of correction (implemented, Jun 5, 2023): “Operator will obtain the health assessment with TB for staff #3 and keep on file.”
Citation May 3, 2023 Inspection Food & feeding
Written statement 55 Pa. Code §3270.166(1)
During the renewal inspection classroom B did not have a written statement giving formula and feeding schedule for infants on file.
Center’s plan of correction (implemented, May 22, 2023): “Operator will obtain a written statement giving the formula and feeding schedule for infants from the parents and keep on file.”
Citation May 3, 2023 Inspection Emergency preparedness
Emergency plan 55 Pa. Code §3270.27(a)(6)
During the renewal inspection the emergency drill was not conducted annually and on file.
Center’s plan of correction (implemented, Jun 9, 2023): “Operator will conduct the annual emergency drill and keep on file.”
Citation May 3, 2023 Inspection Health & medication
Health information 55 Pa. Code §3270.131(a)
During the renewal inspection child #1, 3 and 4 did not have a health assessment on file.
Center’s plan of correction (implemented, Jun 5, 2023): “Operator will obtain a health assessment with immunization on file for child #1, 3 and 4 and keep on file.”
Citation May 3, 2023 Inspection Transportation
Pick-up and drop-off points/Safe routes posted 55 Pa. Code §3270.171(a)/3270.171(c)
During the renewal inspection a written letter notifying the local traffic safety authorities and a written notification of safe routes was not posted in the facility and on file.
Center’s plan of correction (implemented, Jun 5, 2023): “Operator will obtain a written letter notifying the local traffic safety authorities and a written notification of safe routes and post in the facility.”
Citation May 3, 2023 Inspection Training & qualifications
Age and Training/Health and Safety Training - Pediatric First Aid and CPR 55 Pa. Code §3270.31(e)(4)(i)/3270.31(f)(10)
During the renewal inspection staff #3, 4 and 6 did not have pediatric CPR training and first aid on file. Staff #1,2 and 5 did not have pediatric CPR and first aid within 90 days of hire on file.
Center’s plan of correction (implemented, Jun 5, 2023): “Operator will obtain pediatric CPR training and first aid for staff #1-6 and keep on file.”
Citation May 3, 2023 Inspection Records & paperwork
Signed /Emergency info/agreement updated 6 mos 55 Pa. Code §3270.123(a)/3270.181(c)
During the renewal inspection child #5 fee agreement was not signed by the parent. Child #1-5 fee agreement was not updated once in a 6-month period and on file.
Center’s plan of correction (implemented, Jun 5, 2023): “Operator will obtain the signature of the parent for the agreement for child #5. Operator will update the fee agreement for child #1-5 and keep on file.”
Citation May 3, 2023 Inspection Records & paperwork
Amount of fee 55 Pa. Code §3270.123(a)(1)
During the renewal inspection child #2 fee agreement did not specify the amount of the fee to be charged per day or week.
Center’s plan of correction (implemented, May 22, 2023): “Operator will obtain the fee amount for the fee agreement for child #2 and keep on file.”
Citation May 3, 2023 Inspection Records & paperwork
Designated release persons 55 Pa. Code §3270.123(a)(5)
During the renewal inspection child #2, 3 and 5 fee agreement did not include the persons who the child may be released to on file.
Center’s plan of correction (implemented, Jun 5, 2023): “Operator will obtain the release persons of whom the child may be released to for child #2, 3 and 5 and keep on file.”
Citation May 3, 2023 Inspection Records & paperwork
Admission date 55 Pa. Code §3270.123(a)(6)
During the renewal inspection the agreement for child #1-5 did not include the date of admission.
Center’s plan of correction (implemented, Jun 5, 2023): “Operator will obtain the admission date for child #1-5 on the agreement and keep on file.”
Citation May 3, 2023 Inspection Records & paperwork
Physician name, address, phone/Parent home/work address, phone 55 Pa. Code §3270.124(b)(2)/3270.124(b)(3)
During the renewal inspection the emergency contact for child #3 did not include the physicians phone number. Child #3 did not include the parents work address and child #4 and 5 work phone number on file,
Center’s plan of correction (implemented, Jun 5, 2023): “Operator will obtain for the emergency contact the physician phone number for child #3, the parents work address for child #3 and 4 and”
Citation May 3, 2023 Inspection Records & paperwork
Information re: special needs/Name/address/phone release person 55 Pa. Code §3270.124(b)(5)/3270.124(b)(7)
During the renewal inspection the emergency contact for child#4 did not include the special needs and information on child's disabilities on file. Child #3 and 5 did not include the release persons address on file.
Center’s plan of correction (implemented, Jun 5, 2023): “Operator will obtain for the emergency contact the special needs and information on child's disabilities for child #4 and the release persons address for child #3 and 5 and keep on file.”
Citation May 3, 2023 Inspection Records & paperwork
Updated every 6 months/Each child 55 Pa. Code §3270.124(f)/3270.181(a)
During the renewal inspection child #3-5 emergency contact was not updated once in a 6-month period and child #1 and 2 did not have an emergency contact on file.
Center’s plan of correction (implemented, Jun 5, 2023): “Operator will obtain for the emergency contact for child #3-5 the update and for child #1 and 2 create an emergency contact and keep on file.”
Citation May 3, 2023 Inspection Records & paperwork
Transcript, diploma and letters 55 Pa. Code §3270.192(2)(iv)
During the renewal inspection staff #1,2,4-6 did not have verification of childcare experience on file.
Center’s plan of correction (implemented, Jun 9, 2023): “Operator will obtain verification of childcare experience for staff #1,2,4-6 and keep on file.”
Citation May 3, 2023 Inspection Records & paperwork
Two written references 55 Pa. Code §3270.192(5)
During the renewal inspection staff #3 and 6 did not have two written non family references on file. Staff #4 and 5 only had 1 written non family references on file.
Center’s plan of correction (implemented, Jun 5, 2023): “Operator will obtain two written references on file for staff #3 and 6 and one written reference for staff #4 and 5 and keep on file.”
Citation May 3, 2023 Inspection Records & paperwork
Availability of certificate of compliance and applicable regulations 55 Pa. Code §3270.25(a)
During the renewal inspection information on how to access the regulations in the chapter electronically and with instructions for contacting the appropriate regional childcare office was not posted.
Center’s plan of correction (implemented, Jun 9, 2023): “Operator will create and post the information on how to access the regulations in this chapter electronically and with instructions for contacting the appropriate regional childcare office.”
Citation May 3, 2023 Inspection Training & qualifications
Age and Training 55 Pa. Code §3270.31(e)
During the renewal inspection staff #4 had 8 clock hours of the 12 clock hours of child care training on file.
Center’s plan of correction (implemented, May 12, 2023): “Operator will obtain the rest of the 12 clock hours of childcare training and keep on file.”

“Core safety” marks citations about supervision and staff ratios, discipline and caregiver conduct, background checks, child protection and safe sleep, the topics our score weights most. Pennsylvania’s records don’t grade violations by severity. “Follow-up” marks a violation re-cited at a follow-up visit, counted once. How scores work.

Complaint investigations and reported incidents

Violation found Jul 30, 2025 Complaint investigation
1 violation cited, listed under Citations.
Violation found Jan 28, 2025 Complaint investigation
1 violation cited, listed under Citations.

Pennsylvania’s search lists complaint investigations in which the state found at least one violation (“verified complaints”). It does not say what a complaint alleged, or whether every violation relates to it. Incident investigations look into something that happened at the center; self-reported violations are ones the center reported to the state itself.

Daily rates

Age group Full time, per day Part time, per day
Infant (6 Weeks-12 mos.) $103.00 $75.00
Young Toddler (13-24 mos.) $103.00 $75.00
Older Toddler (25-36 mos.) $103.00 $75.00
Preschool (37 mos.- Entering K) $75.00 $57.00

The daily price the center lists in Pennsylvania’s COMPASS search for families paying privately. The state notes that rates are subject to change and programs don’t have to share them, so confirm with the center. See what daycare costs in Pennsylvania.

About this center

Capacity 226 children
Certificate status Regular
Certificate valid through May 30, 2027
Keystone STARS STAR 4
since Dec 1, 2025 · what STARS means
Programs PA Pre-K Counts, Head Start
Operator Kencrest Services
Hours Monday–Friday 7:00 AM–6:00 PM How Pennsylvania centers’ hours compare
Phone (215) 726-2310
State certificate # CER-00252663
Parent reviews Google Maps reviews
Not checked by Daycare Record

Common questions

Has Ken-Crest Services-West Phila had any serious violations?

Pennsylvania cited 3 violations since 2021 on the topics Daycare Record treats as core safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep). The most recent, on Jul 30, 2025 (supervision): “During a complaint investigation conducted on 8/7/2025, The investigation found that the child put her fingers between the door and door frame. This action caused severe injury to the child's finger. The child was…” Pennsylvania’s records don’t grade violations by severity; each citation is listed in full above.

Have there been complaints about Ken-Crest Services-West Phila?

Pennsylvania lists 2 complaint investigations since 2021 in which it found at least one violation; the violations are listed above. Its search shows these “verified complaints” but not what a complaint alleged, or whether every violation relates to it.

What is Ken-Crest Services-West Phila’s Keystone STARS rating?

STAR 4, effective Dec 1, 2025. Keystone STARS is Pennsylvania’s quality rating program for child care, from STAR 1 to STAR 4. It measures program quality, not inspection results, so read both.

How does Ken-Crest Services-West Phila compare with other daycares in Philadelphia?

It is tied for #544 of 1,163 centers in Philadelphia by topic-weighted citations per inspection, and has fewer citations per inspection than 56% of Pennsylvania certified centers with enough inspection history to compare.

When was Ken-Crest Services-West Phila last inspected?

Sep 8, 2026 (allocated unannounced monitoring). No violations were cited during that visit.

How much does Ken-Crest Services-West Phila cost?

It reported full-time daily rates of $103.00 for infant, $103.00 for young toddler, $103.00 for older toddler, $75.00 for preschool in Pennsylvania’s COMPASS search. Rates can change; confirm with the center.

Who runs Ken-Crest Services-West Phila?

The legal entity on its Pennsylvania certificate is Kencrest Services.

Certified centers nearby

Citations are quoted from Pennsylvania Department of Human Services inspection records (Office of Child Development and Early Learning, Bureau of Certification Services), including each finding and the center’s plan of correction. Rule numbers refer mostly to 55 Pa. Code Chapter 3270, the rules for child care centers; a few cite Chapter 20, which covers every certified facility. Pennsylvania’s records don’t grade violations by severity; the “core safety” label and the score are Daycare Record’s.

To check the state’s own record, search the center’s name on COMPASS Child Care Provider Search and open its inspection history. Data refreshed Oct 16, 2026.

Comparing centers? See how to choose a daycare: 30 questions to ask and a printable checklist.

Concerned about this center? See how to report a daycare: which state line to call, what to write down and what happens next.