KinderCare Learning Center · 23 Gibraltar Rd, Reading

Complaint investigation conducted on 6/12/2025 verified that child #1 was found by his parent to be inside the classroom playing with toys while the rest of the class, including all children and staff person #1 and staff person #2, were outside on the playground. This incident occurred on 6/3/2025 at about 4:58PM. Staff interviews determined that child was unattended in the classroom for approximately 10 minutes. During complaint investigation, conducted on 6/12/2025, staff in the Pre-K room initially reported having 16 preschool-aged children in the room. Certification representative conducted a headcount and determined that there were actually 17 children in the room. Staff person #3 and staff person #4 were unable to accurately identify the children in their individual groups. An acceptable plan of correction was received with last correction date being 9/26/2025. As of 9/30/2025, several staff members employed by the facility have not received the required two-hour PQAS-approved supervision training on December 12, 2024 or July 11, 2025.

Complaint investigation conducted on 6/12/2025 verified that child #1 was found by his parent to be inside the classroom playing with toys while the rest of the class, including all children and staff person #1 and staff person #2, were outside on the playground. This incident occurred on 6/3/2025 at about 4:58PM. Staff interviews determined that child was unattended in the classroom for approximately 10 minutes. During complaint investigation, conducted on 6/12/2025, staff in the Pre-K room initially reported having 16 preschool-aged children in the room. Certification representative conducted a headcount and determined that there were actually 17 children in the room. Staff person #3 and staff person #4 were unable to accurately identify the children in their individual groups.

During unannounced monitoring conducted on 6/12/2025, mandated reporter training certificates on file for staff person #1 are dated 2/20/2020 and 6/9/2025, which is past 60 months.

The most recent emergency plan training for Staff #1 was 2/6/24. Staff #1 was visiting from another KinderCare location.

During an unannounced inspection on 4/7/25, the planned art activity observed did not accommodate the needs of individual children and the dynamics of the group. One child approached the art table on two separate occasions and threw the plate with paint, scattering paint all over, causing the other children to scream and cry. Another child sat on top of a table not engaged in any activity at all. The room was chaotic.

The most recent fire safety training for staff #1 was 3/19/24. Staff #1 was visiting from another KinderCare location.

The most recent written evaluation for staff #1 was dated 3/26/24. Staff #1 was visiting from another KinderCare location.

During an unannounced inspection, staff #1 (see code sheet for hire date) did not have a disclosure statement on file.

The health assessment and TB screening on file for staff #1 were dated 8/19/23, greater than 1 year prior to initial service (see code sheet for hire date).

Staff #2 had TB screening but no documentation that a physical exam was completed, or the physician's assessment of the person's suitability to provide child care.

Staff #1, identified as an assistant group supervisor did not have documentation on file to qualify for the position.

There were no written, nonfamily references on file for staff #2.

During renewal inspection, a first-aid kit was not present in the Toddler A classroom.

During renewal inspection, several preschool-aged children were observed using cots labeled for different children in the Pre-K classroom. Certification representative checked the cot list while staff were doing supervision/ratio.

During renewal inspection, thermometers were not present in the refrigerators located in the Toddler A, Discovery Preschool, and Preschool classrooms.

During renewal inspection, the following postings were missing from the following rooms: Toddler A classroom: Emergency transportation plan. Toddler B classroom: Daily activities.

During renewal inspection, certification representative observed several children climbing on windows and shelves in the Pre-K classroom. Rep spoke with director about this, who reported that the facility has had several call-offs due to illness and that the group in the Pre-K classroom is typically split up between two rooms to minimize behaviors.

During renewal inspection, most recent health assessment on file for child #7 is dated 5/24/2024, which is over 6 months ago. Child #7 is an infant (see LIS code sheet for date of birth).

During renewal inspection, most recent health assessments on file for the following children indicate that they are not immunized according to the recommendations of the ACIP: Child #1: Received 1 of 2 doses of Hepatitis A vaccine, last dose administered 12/3/2023. There is no exemption on file. Child #1 is an older toddler (see LIS code sheet for date of birth). Child #4: Received 3 of 4 doses of DTAP vaccine and 1 of 2 doses of Hepatitis A vaccine, last dose administered on 8/22/2023. There is no exemption on file. Child #4 is an older toddler (see LIS code sheet for date of birth). Child #6: Received 1 of 2 doses of each Rotavirus, HIB, and IPV vaccines. Received 1 of 3 doses of each DTAP and Pneumococcal vaccines. There is no exemption on file. Child #6 is an infant (see LIS code sheet for date of birth). Child #7: Received 1 of 3 doses of Rotavirus vaccine and 1 of 2 doses of each DTAP, HIB, and IPV vaccines. There is no exemption on file. Child #7 is an infant (see LIS code sheet for date of birth).

During renewal inspection, staff person #1 was observed to not wash an infant's hands after diapering them.

During renewal inspection, health assessments on file for staff person #2 are dated 10/19/2021 and 12/2/2024, which is past 24 months. Health assessments on file for staff person #6 are dated 4/5/2022 and 5/30/2024, which is past 24 months. Initial health assessment on file for staff person #3 is dated 9/13/2024 and TB test was read on 9/14/2024, which was after staff person #3 started providing direct care to children (see LIS code sheet for start date).

During renewal inspection, unlabeled bottles were observed in the refrigerator of the Infant A room. Certification representative asked staff about them, and staff reported that they belong to a child in care.

During renewal inspection, letter given to parents explaining facility's emergency plan did not account for accommodations for infants, toddlers, or children with disabilities/chronic medical conditions.

During renewal inspection, the only health assessment in child #2's file is dated 12/13/2024, which is past 60 days following the first day of attendance at the facility (see LIS code sheet for date of admission). The only health assessment in child #8's file is dated 12/27/2024, which is past 60 days following the first day of attendance at the facility (see LIS code sheet for date of admission).

During renewal inspection, previous certificate for pediatric first-aid/CPR on file for staff person #2 expired on 7/31/2023 and was not renewed until 5/23/2024. Previous certificate for pediatric first-aid/CPR on file for staff person #7 expired on 1/31/2024 and was not renewed until 6/27/2024.

During renewal inspection, mandated reporter training certificates on file for staff person #1 are dated 11/15/2017 and 4/14/2023, which is past 60 months.

During renewal inspection, staff evaluations on file for staff person #5 are dated 10/15/2022 and 10/2/2024, which is past 12 months. Staff evaluations on file for staff person #8 are dated 3/15/2022 and 9/12/2024, which is past 12 months.

During renewal inspection, child service reports (CSRs) were not on file for child #1, child #3, or child #8.

During renewal inspection, the following information was missing from children's fee agreements: Child #3: Date of admission. Child #5: Arrival and departure times.

During renewal inspection, the following information was missing from children's emergency contact forms: Child #1: Health insurance policy number. Child #3: Phone number of child's physician. Child #8: Name, phone number, and address of child's physician. Health insurance information and policy number.

During renewal inspection, the following information was missing from children's emergency contact forms: Child #1: Release persons' addresses. Child #3: Release persons' addresses. Child #7: Father's phone number. Father is also listed as a release person. Child #8: Release persons' addresses.

During renewal inspection, emergency contact form for child #1 was not present in the Toddler A classroom, where child #1 was observed to be napping. Emergency contact form for child #2 was not present in the Pre-K classroom, where child #2 was receiving care.

During renewal inspection, emergency contact forms for child #1 and child #7 did not contain signed parental consent for emergency medical care and minor first-aid.

During renewal inspection, an incident report in the binder in the Pre-K classroom dated 1/10/2025 was not signed/dated/received by the child's parent. Several incident reports in the binder in the Discovery Preschool classroom were not signed, dated, or received by parents. Additionally, director reports that one copy of an incident report is retained in the child's file. Facility does not have a facility accident file, only a log which describes the date/time that incidents have occurred in the facility.

During renewal inspection, there was only one written, nonfamily reference on file for staff person #4 (see LIS code sheet for start date).

Incident investigation verified that an older toddler ingested two screws less than 1" in diameter after a play kitchen broke in the Discovery Preschool room on 12/9/2024. One screw was found in the child's vomit and the other was found in an x-ray of the child's stomach on 12/10/2024.

Complaint investigation verified that on or around 11/6/24, a preschool-aged child was left unattended in the Preschool room for approximately 3-5 minutes while the rest of the class went outside to the playground.

During complaint investigation conducted 6/4/2024, there were 18 preschool and school-aged children present in the Pre-K room. Staff person #1 identified 9 children as being in their group and staff person #2 identified 6 children as being in their group. Rep advised that not all children are accounted for. Rep departed room and let staff figure out their groups. When rep returned, staff person #1 identified 10 children as being in their group and staff person #2 identified 8 children as being in their group. An acceptable plan of correction was received with a correction date of 6/28/2024. When certification representative returned for another complaint investigation on 7/22/2024, there were 6 infants present in the Infant room with two staff people. Staff person #2 identified 4 children as being in her group and staff person #3 stated that she was unsure of the names of the two children in her group. Staff person #2 was able to provide the names to staff person #3. It was also verified that a child eloped on 7/19/2024 while staff person #4 was helping another child on the potty. Child was brought back inside by another staff member who saw the child on the playground when she…

During unannounced monitoring conducted 7/22/2024, an infant identified by staff members as being four months old was observed to be asleep on his tummy on a play mat on the floor.

During unannounced monitoring conducted 6/4/2024, staff person #1 was observed to be caring for children unsupervised. Staff person #1 does not have current pediatric first-aid/CPR training. This is evidenced by the previously documented pediatric first-aid/CPR training expiration date of 4/19/2024. An acceptable plan of correction was received with a correction date of 6/27/2024. When certification representative returned for unannounced monitoring on 7/22/2024, staff person #2 did not have acceptable pediatric first-aid/CPR training on file. Staff person #2 has been employed at the facility for over 90 days (see LIS code sheet for start date).

During complaint investigation conducted 6/4/2024, there were 18 preschool and school-aged children present in the Pre-K room. Staff person #1 identified 9 children as being in their group and staff person #2 identified 6 children as being in their group. Rep advised that not all children are accounted for. Rep departed room and let staff figure out their groups. When rep returned, staff person #1 identified 10 children as being in their group and staff person #2 identified 8 children as being in their group.

During unannounced monitoring conducted 6/4/2024, staff person #1 was observed to be caring for children unsupervised. Staff person #1 does not have current pediatric first-aid/CPR training. This is evidenced by the previously documented pediatric first-aid/CPR training expiration date of 4/19/2024.

During unannounced monitoring conducted 6/4/2024, fire drill log reflected that last drill was conducted on 12/26/2023 which is past 60 days. Director reports that facility recently practiced a drill at the end of May 2024; however, it was not recorded.

During unannounced monitoring conducted 6/4/2024, fire detection testing log reflected that smoke alarms were tested 9/22/2023, 10/23/2023, 11/29/2023, and 12/26/2023 which are all past 30 days. Fire detection testing log had not been updated since 12/26/2023. Director reports that smoke alarms were recently tested at the end of May 2024; however, testing was not recorded.

During unannounced monitoring conducted 6/4/2024, staff person #1 was observed to be caring for children unsupervised. Staff person #1 does not have current pediatric first-aid/CPR training. This is evidenced by the previously documented pediatric first-aid/CPR training expiration date of 4/19/2024.

During the renewal inspection on 1/8/24, Staff person #8 was observed to be caring for children unsupervised. Staff person #8 has not completed the following pre-service training required prior to caring for children unsupervised: Health and Safety topics.

As of the renewal inspection on 1/8/24, staff #7 did not have NSOR clearance on file and has been employed for more than 45 days. Staff #7 must be removed from care until all clearances are on file.

As of the renewal inspection on 1/8/24, there was no continuity of operations plan as required by 45 CFR 98.41(a)(1)(vii).

As of the renewal inspection on 1/8/24, there was no documentation that a letter explaining the emergency procedures including lock-down, and accommodations for infants, toddlers, children with special needs, and children with chronic medical conditions was provided to parents.

During the renewal inspection on 1/8/24, lunch was served on Styrofoam plates.

As of the renewal inspection on 1/8/24, the most recent influenza vaccine for child #5 was 12/13/21, and there was only one of the two Hepatitis A vaccine given on 3/2/23. There were no exemption letters on file. Child #5 must be removed from care until proper documentation is on file.

As of the renewal inspection on 1/8/24, the only health assessment on file for child #5 was dated 3/2/23, more than 60 days after the first day of attendance (see code sheet for date).

As of the renewal inspection on 1/8/24, there was no documentation that the operator notified local traffic safety authorities in the past year in writing of the location of the facility and the program's use of pedestrian and vehicular routes around the child care facility.

During the renewal inspection on 1/8/24, an inspection summary that remains open was not posted in a conspicuous location used by parents.

As of the renewal inspection on 1/8/24, Staff person #6, #7, and #8 had not completed the following required pre-service training within 90 days of their date of hire (see LIS code sheet): Health and Safety topics.

As of the renewal inspection on 1/8/24, there were no written staff evaluations in the previous year for staff #2, #4 and #5

There are greater than 45 children enrolled at the facility and only one qualified group supervisor.

As of the renewal inspection on 1/8/24, there was no documentation of a high school diploma for staff #2 and #8 to qualify for the AGS position. Staff #3 and #7 need documentation of 2 years of child care experience to qualify for the AGS position.

As of the renewal inspection on 1/8/24, the fee agreement for child #4 was not signed by the parent.

As of the renewal inspection on 1/8/24, there were no child service reports in the previous six months for child #1, #2, #3, and #5.

As of the renewal inspection on 1/8/24, the fee agreement for child #4 did not specify the persons designated by a parent to whom the child may be released.

As of the renewal inspection on 1/8/24, the emergency contact information for child #4 did not include parental consent for emergency medical care.

As of the renewal inspection on 1/8/24, the emergency contact information for child #3 did not include health insurance information.

As of the renewal inspection on 1/8/24, there was no signed parental consent for the administration of minor first aid for child #4.

As of the renewal inspection on 1/8/24, there were no written, nonfamily references from individuals attesting to the staff person #1's suitability to serve as a facility person.

On 1/4/24, staff #1 grabbed child #1 by the leg leaving finger mark bruising on the child's right leg.

During an unannounced inspection on 9/20/23, the most recent fire drill was dated 7/8/23, greater than 60 days.

During an unannounced inspection on 9/20/23, the most recent alarm test was on 6/8/23.

Staff person #1 has not completed the following required pre-service training within 90 days of their date of hire (see LIS code sheet): Pediatric First Aid and Pediatric CPR and Health and Safety training.

On 9/11/23 during a complaint investigation at approximately 8am, there were 11 young and older toddlers with 2 staff, and 13 school agers with one staff. On 9/20/23, staff #1 was alone with 19 preschool children during nap time, and many of the children were walking around the room, not on their cots.

During a complaint investigation on 9/11/23, there was evidence of roaches and bedbugs at the facility.

During an unannounced inspection on 7/12/23, Staff #1 was observed bringing children in from outside through the PK room. When she arrived in the PS room, she was asked how many children she had. She was not sure and had to count the names on the list. In so doing, she realized that one of the children was missing. Staff #2 went back to the PK room and found the child there.

On 7/12/23 during an unannounced inspection, Staff person #1 was observed to be caring for children unsupervised. Staff person #1 has not completed the following pre-service training required prior to caring for children unsupervised: Pediatric First Aid/Pediatric CPR and Mandated Reporter.

In early June, Child #1 had a small rock in his mouth from the outdoor play space. On 6/19 the child had a small rock in his nose from the outdoor play space.

During the renewal inspection on 1/31/23, there was an unlocked open cabinet in the Older Toddler Room that had cleaning materials, including a bottle of glass cleaner and adhesive remover, accessible to children.

During the renewal inspection on 1/31/23, the first aid kit in the infant room was missing bandaids and soap.

As of the renewal inspection on 1/31/23, the most recent health assessment on file for child #3 was dated 1/21/22. Health assessments are required to be updated every 6 months for child #3 (see code sheet for date of birth).

As of the renewal inspection on 1/31/23, the health assessment for child #4 did not include the physician's statement that the child is able to participate in child care and appears to be free from contagious or communicable disease.

As of the renewal inspection on 1/31/23, the health assessment of Staff #1 was dated 12/29/22, which was after the date of initial service (see code sheet for start date). Health assessments are required prior to initial service in a child care setting.

As of the renewal inspection on 1/31/23, there was no documentation that an emergency drill had been conducted in the previous year.

As of the renewal inspection on 1/31/23, there were several times during the previous year that there were gaps of greater than 60 days between fire drills. There was one on 3/16/22 and then 5/27/22; 6/6/22 and then 8/26/22.

As of the renewal inspection on 1/31/23, there were several times during the year that there was more than 30 days between fire alarm testing. Testing was recorded on 3/16/22 and then 4/28/22; 6/6/22 and then 7/19/22 and then 8/26/22; 10/12/22 and then 11/21/22; 12/1/22 and then 1/26/23.

As of the renewal inspection on 1/31/23, the initial health assessment was dated 1/6/23 for child #2, more than 60 days following first day of attendance (see code sheet for enrollment date).

On 1/31/23 during the renewal inspection, the date of admission was not found in the file for child #4.

During the renewal inspection on 1/31/23, the health insurance policy number was not included on the emergency contact information for child #1.

On 8/25/22 during an unannounced inspection, Staff #1 and Staff #2 (see code sheet for hire dates) were working and did not have Child Abuse Clearance. The Child Abuse Clearance request was also not on file. Additionally, Staff #1 did not have clearances from Connecticut where she has lived in the previous five years.

The facility self-reported that on 5/3/22, Child #1 was unsupervised by Staff #2 in the cubby room. During this time Child #1 ingested the medication of Staff #1.

Facility self-reported that on 5/3/22, Child #1 had access to the adult medication of Staff #1. He swallowed one pill.

On 1/26/22 during the renewal inspection, Staff #2 was alone with 10 older toddlers during nap, however, one toddler was not on his cot and walking around the room, nullifying the naptime ratios and requiring two staff.

On 1/26/22 during the renewal inspection, the most recent health assessment for Child #1 (DOB 8/1/20) was dated 6/9/21.

On 1/26/22 during the renewal inspection, the most recent health assessment on file for child #2 (DOB 6/7/19) was dated 9/22/20.

On 1/26/22 during the renewal inspection, there was no documentation of influenza vaccine or exemption letters for child #1, #2, or #3.

On 1/26/22 during the renewal inspection, the health assessment for Staff #1 and #2 did not include the documentation that there was an exam for communicable disease and the results of that exam. The health assessment for Staff #2 also did not include the physician's assessment of her suitability to provide child care.

On 1/26/22 during the renewal inspection, the facility was not testing the fire alarm and recording the testing monthly as required.

On 1/26/22 during the renewal inspection, Staff #1 (start date 10/6/21) did not have documentation of completion of the health and safety topics required within 90 days of hire.

On 1/26/22 during the renewal inspection, the emergency contact information for child #1 and #2 did not contain Health Insurance policy number.

On 1/26/22 during the renewal inspection, the emergency contact information was not in the room for child #4 and child #5 in the infant room where they were receiving care.

On 1/26/22 during the renewal inspection, Staff #1 (start date 10/6/21) did not complete pediatric first aid and cpr within 90 days of hire.

On 1/26/22 during the renewal inspection, the facility had outdated regulations posted.