Daycare Record Child care inspection records

Norma de Hoyos Day Care 2

810 Oley St Fl 2, Reading, PA 19604 · Berks County
1 core-safety citation in last 12 months 2 complaint investigations found violations Keystone STAR 2

Norma de Hoyos Day Care 2 is a certified child care center in Reading, PA, with capacity for 300 children. It holds a Keystone STAR 2 rating. Since August 2021, Pennsylvania certification staff have inspected it 10 times and confirmed violations in 2 complaint investigations. The state cited 61 violations, 12 of them core-safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep), most often for records & paperwork (15 of 61). 12 citations came in the last 12 months, including 1 on a core-safety topic. Measured by topic-weighted citations per inspection, it is tied for #37 of 84 centers in Reading and has more citations per inspection than 67% of Pennsylvania certified centers.

Inspection record

More citations than 67% of 4,789 Pennsylvania certified centers, per inspection, weighted by topic. More citations than most
Tied for #37 of 84 centers in Reading
12 Core-safety citations
49 Other citations
10 Inspections
2 Complaint investigations that found violations
61 citations from 12 state visits since Aug 16, 2021 · 12 in the last 12 months · last inspected Jan 28, 2026

Every state visit

2022 2023 2024 2025 2026 INSPECTIONS (top) · REPORTS & INVESTIGATIONS (bottom) Jan 28, 2026 · Inspection · citation found Jul 9, 2025 · Inspection · citation found Jul 2, 2025 · Report/investigation · citation found Mar 7, 2025 · Inspection · citation found Jan 9, 2025 · Inspection · citation found Jan 4, 2024 · Inspection · citation found Sep 28, 2023 · Report/investigation · citation found Sep 28, 2023 · Inspection · citation found Feb 17, 2023 · Inspection · citation found Jan 12, 2023 · Inspection · citation found Dec 27, 2022 · Inspection · citation found Jan 25, 2022 · Inspection · citation found
Violation found No violation Top row: inspections · bottom row: complaint investigations, self-reported incidents and other visits

What inspectors cited most

Records & paperwork 15
Training & qualifications 12
Building & playground safety 10
Health & medication 7
Emergency preparedness 4
Staff ratios 4
Background checks 4
Supervision 3
Transportation 1
Caregiver conduct 1

Citations, newest first

Core safety Jan 28, 2026 Inspection Supervision
Supervised at all times /Staff assigned to specific children 55 Pa. Code §3270.113(a)/3270.113(a)(1)
During a renewal inspection on 1/28/26 Cert rep observed the following incident regarding supervision: Staff 1 and 2 were present in the Older Toddler room with 15 older toddler children who were napping. Staff 1 named and identified five children as being in their group, Staff 2 named and identified five children as being in their group, and five children were not identified as being in any assigned group. When cert rep questioned this it was determined that the five unassigned children were supposed to be in Staff 1's group, while Staff 3 was on break, however Staff 3 did not notify Staff 1 they were needing to take over the supervision of these children.
Center’s plan of correction (implemented, Mar 13, 2026): “Tier 1: Effective immediately all children on the facility premises and during off site excursions will be supervised at all times by an assigned staff member. Each staff member will be responsible for knowing the names and location of every child in their assigned group. (Correction date: 1/28/26)…”
Citation Jan 28, 2026 Inspection Emergency preparedness
Training regarding plan 55 Pa. Code §3270.27(c)
During a renewal inspection on 1/28/26 Staff 6's most recent emergency plan training was dated 12/18/24, which is more than 12 months ago.
Center’s plan of correction (implemented, Mar 11, 2026): “To Prevent recurrence, the director will ensure all staff complete emergency plan training at hire, annually within 12 months of the previous training and whenever the emergency plan is updated. Training log and calendar reminder system will be maintained to track due dates. Training records will…”
Citation Jan 28, 2026 Inspection Building & playground safety
Protective Outlet Covers 5 yrs. or less 55 Pa. Code §3270.65
During the renewal inspection on 1/28/26 Cert rep observed two uncovered accessible outlets in Room 1 by the soccer ball wall painting and by the Bert character wall painting. Children in this room are Preschool aged.
Center’s plan of correction (implemented, Mar 13, 2026): “Protective receptacle was placed in the electrical outlets that were accessible.”
Citation Jan 28, 2026 Inspection Building & playground safety
Building Surfaces 55 Pa. Code §3270.76
During a renewal inspection on 1/28/26 Cert rep observed stacked furniture and equipment which creates a falling/tipping hazard in the unlocked left bathroom in Room 6.
Center’s plan of correction (implemented, Mar 13, 2026): “Director locked the closet and put a sign up to keep the door locked at all times.”
Citation Jan 28, 2026 Inspection Building & playground safety
No peeling paint or plaster 55 Pa. Code §3270.77(a)
During a renewal inspection on 1/28/26 Cert rep observed peeling paint on the wall by the toilet in the last stall of the First unisex bathroom in Room 1.
Center’s plan of correction (implemented, Mar 13, 2026): “Damaged paint was fixed and painted.”
Citation Jan 28, 2026 Inspection Building & playground safety
Small Toys and Objects 55 Pa. Code §3270.103
During a renewal inspection on 1/28/26 Cert rep observed accessible plastic bags in the unlocked purple closet in Room 2, and in the unlocked first bathroom in Room 6. These areas are accessible to children under 3 years old who may still be placing objects in their mouths.
Center’s plan of correction (implemented, Mar 13, 2026): “Closets were locked at the moment and kept lock at all times. Every staff has to make sure closets are locked after they use them. The bathroom in Room 6 is no longer a bathroom and is now a closet.”
Citation Jan 28, 2026 Inspection Training & qualifications
Age and Training 55 Pa. Code §3270.31(e)(4)(i)
During a renewal inspection on 1/28/26 Staff persons 4 & 5 did not complete Pediatric first aid and CPR training on or before expiration of the their previous certification. This is evidenced by previously documented Pediatric first aid and CPR training on file expiring 10/31/25 and updated Pediatric first aid and CPR training documentation dated 11/5/25, being on file for both Staff 4 and 5. It was reported that both Staff 4 and 5 worked as Staff between 10/31/25 and 11/5/25.
Center’s plan of correction (implemented, Mar 6, 2026): “Staff 4 and 5 renewed their Pediatric First aid and CPR certifications on 11/5/25. Current certificates are on file. All staff records were reviewed and are now in compliance. Date of compliance 11/5/25.”
Citation Jan 28, 2026 Inspection Training & qualifications
Fire safety - 1 yr. 55 Pa. Code §3270.31(e)(4)(ii)
During a renewal inspection on 1/28/26 Staff 5 had fire safety trainings dated 2/22/24 and 10/14/25, which is more than 12 months between fire safety trainings.
Center’s plan of correction (implemented, Mar 6, 2026): “Staff 5 completed updated fire safety training. Documentation is on file. All staff files were reviewed to ensure compliance. Fire safety training is current and completed annually.”
Citation Jan 28, 2026 Inspection Training & qualifications
HS/GED + 2 yrs 55 Pa. Code §3270.36(b)(5)
During a renewal inspection on 1/28/26 Staff 1 had a high school diploma and 0 years experience documented on file. Staff 1 has been working as an AGS.
Center’s plan of correction (implemented, Mar 13, 2026): “Staff 1 brought in verification with her experience that was placed in the file.”
Citation Jan 28, 2026 Inspection Records & paperwork
Signed /Admission date 55 Pa. Code §3270.123(a)/3270.123(a)(6)
During a renewal inspection on 1/28/26 Child 2's fee agreement was not signed by the operator and did not have the child's date of admission.
Center’s plan of correction (implemented, Mar 13, 2026): “The child's fee agreement has been reviewed and updated to include the date of admission. The agreement has now been signed by the both the operator and the parent. All children files were reviewed to ensure that each fee agreement is complete, signed by both parents and includes the admission date.”
Citation Jan 28, 2026 Inspection Records & paperwork
Parent home/work address, phone 55 Pa. Code §3270.124(b)(3)
During a renewal inspection on 1/28/26 emergency contact forms for Children 1, 2, & 3 did not include parents' home address (Child 1), parents' work address (Children 1, 2, & 3), and parent's work phone number (Children 1& 2).
Center’s plan of correction (implemented, Mar 13, 2026): “The emergency contact forms for the identified children, have been updated to included the parents' home address, work addresses and phone number as required. All children emergency contact forms were reviewed to ensure they contain complete home and work addresses and telephone numbers for…”
Citation Jan 28, 2026 Inspection Records & paperwork
Each child care space 55 Pa. Code §3270.124(c)
During a renewal inspection on 1/28/26 Cert Rep observed that the emergency contact forms for 10 young school aged children and 2 older school age children not present with them in Room 2, where they were receiving care.
Center’s plan of correction (implemented, Mar 13, 2026): “Copy of emergency contact forms was made and located in room 2.”
Show 49 older citations
Core safety Jul 9, 2025 Inspection Staff ratios
Mixed Age Level 55 Pa. Code §3270.52
On 7/9/25 during an unannounced inspection Cert rep observed the following incident regarding ratios: Staff 1-3 were present in the Lower level Lunch room with16 children. When cert rep questioned this it was determined Staff:child ratios were exceeded due to the ages of the children(2 older toddler, and 14 younger toddlers).
Center’s plan of correction (implemented, Aug 27, 2025): “1. The room was brought into ratio as the director took one of the children and put them in a group with a separate staff. This left the room in ratios for the mixed ages with 3 staff with groups of 5 children due to the young toddlers. Correction Date 7/9/25 Implemented 8/27/25 2. The director…”
Citation Jul 9, 2025 Inspection Building & playground safety
Exceeding Capacity 55 Pa. Code §3270.61(h)
During an unannounced inspection on 7/9/25 Cert rep observed 12 children in Room 3 multiple times over the course of the inspection. This room has a measured capacity of 8. The time period of when this room would be over capacity was not indicated on the daily schedule.
Center’s plan of correction (implemented, Aug 27, 2025): “A sign was added to the door to make the staff aware of the room's capacity. The children left the room to correct the capacity issue after the inspection.”
Citation Jul 9, 2025 Inspection Training & qualifications
Comply with CPSL 55 Pa. Code §3270.32(a)
During an unannounced inspection on 7/9/25 Staff 2 did not complete mandated reporter training within 60 months of their previous mandated reporter training. This is evidenced by mandated reporter trainings on file being dated 2/1/20 and 2/20/25. Staff 2 is reported to have worked in a child care position between 2/1/25-2/20/25.
Center’s plan of correction (implemented, Aug 15, 2025): “It was already corrected.”
Core safety Jul 2, 2025 Complaint investigation Supervision
Supervised at all times /Staff assigned to specific children 55 Pa. Code §3270.113(a)/3270.113(a)(1)
On 7/9/25 during a complaint investigation Cert rep observed the following incident regarding supervision: Staff 1-3 were present in the Lower level Lunch room with16 children(2 older toddler, and 14 younger toddlers). Staff 1 named and identified 4 children(1 OT, 3 YT) as being in their group, Staff 2 named and identified 5 children(5 YT) as being in their group, and Staff 3 named and identified 5 children(5 YT) as being in their group. When cert rep questioned this it was determined that 1 child was identified as being in both Staff 1 and Staff 3's group, and 3 of the children were not identified as being in any assigned group.
Center’s plan of correction (implemented, Aug 27, 2025): “1. At the moment all staff identified the children under their care and the director removed the one child that was over ratios. Correction 7/9/2025 Implemented 8/27/25 2. The director will create a supervision policy. The policy will address how staff will keep track of their assigned groups…”
Citation Mar 7, 2025 Inspection Training & qualifications
Health and Safety Training 55 Pa. Code §3270.31(f)
Staff persons 9 and 11 have not completed the following required pre-service training within 90 days of their date of hire (see LIS code sheet): pediatric first aid/CPR from a PQAS approved trainer and a PQAS approved curriculum.
Center’s plan of correction (implemented, Mar 14, 2025): “The director scheduled this training for 2/11/25. The trainer cancelled and rescheduled the training to 3/11/25 which is why it is late. This Pediatric First Aid CPR is scheduled for 3/11/25 for both Staff. Both staff will complete approved required training. Both staff will be supervised until all…”
Core safety Jan 9, 2025 Inspection Background checks
Comply with CPSL/CPSL information 55 Pa. Code §3270.32(a)/3270.192(4)
During a renewal inspection on 1/9/25 and 1/10/25 Cert rep noted the following concerns regarding the CPSL: 1) NSOR clearance's for Facility Person's 1, 2, 3, 4, 5 were not completed in the past 60 months. Evident by NSOR certificate's dated 11/6/2019 for all five staff. 2) Staff 6 and Staff 8 had a PSP request dated 9/24/24 and 1/2/24 respectively on file but did not have the PSP clearance certificate on file. Staff were outside of their 45 day provisional hire window (See code sheet for DOH) 3) Staff 7 did not have a FBI clearance certificate or request on file. 4) Staff 6 and 9 had disclosure statements that were not dated. Staff 6's disclosure statement did not have a witness signature.
Center’s plan of correction (implemented, Feb 5, 2025): “1) Facility Person's 1, 2, 3, 4, 5 are suspended as of 1/9/25 and will remain suspended until such time as their NSOR clearances are obtained and on file. Facility person's have requested NSOR clearances and will obtain the NSOR clearances. 2) Staff 6 and Staff 8 obtained the PSP clearance…”
Citation Jan 9, 2025 Inspection Transportation
Pertinent Laws & Regulations/General Health and Safety 55 Pa. Code §3270.14/3270.21
During a renewal inspection on 1/10/25 Cert rep observed the following school buses owned by the facility and driven for transportation did not have a valid Pennsylvania State Police inspection for School buses: 2012 Chevrolet Express Cutaway, 2015 Chevrolet Express Cutaway, 2002 Chevrolet Bus, 2010 Chevrolet Bus, and the 2019 Blue bird Bus. All five School buses had an inspection sticker that expired 8/31/2024. This inspection is a Department of Transportation requirement.
Center’s plan of correction (implemented, Mar 7, 2025): “The director contacted the PSP and made an appointment for all Busses to be inspected on Tuesday 1/14/25. Director will ensure all buses receive the PSP inspection for School buses.”
Citation Jan 9, 2025 Inspection Emergency preparedness
Training regarding plan 55 Pa. Code §3270.27(c)
During a renewal inspection on 1/9/25 and 1/10/2025 it was noted that Staff 7 has not completed Emergency plan training. It has been more than 90 days since Staff 7's date of hire. Staff 10 and 11 have not completed emergency plan training in 2023 or 2024.
Center’s plan of correction (implemented, Mar 7, 2025): “Director will complete Emergency plan training with Staff 7, 10 and 11.”
Citation Jan 9, 2025 Inspection Building & playground safety
Locked or inaccessible 55 Pa. Code §3270.66(a)
During a renewal inspection on 1/9/25 cert rep supervisor observed Windex on a low accessible shelf in the unlocked yellow closet in the infant/toddler room. Clorox wipes were observed to be accessible to children in school age classroom. Both are cleaning materials and labeled "keep out of reach of children"
Center’s plan of correction (implemented, Jan 10, 2025): “Yellow closet was locked during inspection. Clorox wipes were moved to an inaccessible shelf during inspection.”
Citation Jan 9, 2025 Inspection Building & playground safety
In child care spaces 55 Pa. Code §3270.75(a)
During a renewal inspection on 1/9/25 Cert rep supervisor observed the downstairs lunchroom/Room 6 did not have a first aid kit. This room is licensed as child care space.
Center’s plan of correction (implemented, Jan 10, 2025): “A Complete first aid kit was immediately added to the classroom 6.”
Citation Jan 9, 2025 Inspection Building & playground safety
Has all items/Transportation First Aid Kit 55 Pa. Code §3270.75(c)/3270.178
During a renewal inspection on 1/10/25 Cert rep observed the first aid kit on the 2019 Bluebird Bus/Bus #20 did not have tweezers.
Center’s plan of correction (implemented, Jan 10, 2025): “Tweezers were added to the first aid kit on Buss #20.”
Citation Jan 9, 2025 Inspection Building & playground safety
Handwashing signs/Child's hands washed 55 Pa. Code §3270.82(h)/3270.134(a)
During a renewal inspection on 1/9/25 cert rep supervisor observed there was no handwashing signs in the bathroom of the preschool/Classroom #1, and the boy's bathroom in the downstairs lunch room/Room 6. Additionally Cert rep supervisor observed children not washing their hands before lunch in room 6/downstairs lunch room. Staff "cleaned" the children's hands with a paper towel that was wet with water only.
Center’s plan of correction (implemented, Mar 7, 2025): “Hand washing signs were added to the bathrooms. The sink was hooked up in the down stairs lunchroom so that children could wash their hands in the sink with soap and water.”
Citation Jan 9, 2025 Inspection Health & medication
Free from contagious/communicable disease/Age appropriate screenings complete 55 Pa. Code §3270.131(d)(7)/3270.131(d)(8)
During a renewal inspection on 1/9/25 Child 1's health assessment does not include a statement that the child is able to participate in childcare and appears to be free from contagious or communicable disease. Child 1 and Child 4's health assessment does not include a statement that age-appropriate screenings recommended by the American Academy of Pediatrics were conducted since the time of the previous health report required by this section.
Center’s plan of correction (implemented, Mar 7, 2025): “Director will provide the parents with the DHS health assessment to be completed by the Children's doctors.”
Citation Jan 9, 2025 Inspection Health & medication
Written consent 55 Pa. Code §3270.133(6)
During a renewal inspection on 1/9/25 Cert rep supervisor observed Medication logs for the following Child 8 did not have signed parental consent to administer the Child's Acetaminophen. Child 10's medication log indicated both Tylenol and ibuprofen were administered to the child. No where on Child 10's medication log does it indicate parental consent to administer ren did not include sign parental consent to administer Tylenol or ibuprofen.
Center’s plan of correction (implemented, Mar 7, 2025): “These children are not currently receiving any medication. Moving forward the director will be the only person who medications and consents can be handed into. The director will ensure all required information is documented on the medication log and proper consents are obtained. Director will…”
Citation Jan 9, 2025 Inspection Health & medication
Name of medication 55 Pa. Code §3270.133(7)(i)
During a renewal inspection on 1/9/25 Cert rep supervisor observed medication log for Child 8 that did not state the name of the medication on the log. This medication log noted this medication was a prescription medication.
Center’s plan of correction (implemented, Mar 7, 2025): “This child is not currently receiving any medication. Moving forward the director will be the only person who medications and consents can be handed into. The director will ensure all required information is documented on the medication log and proper consents are obtained. Director will return the…”
Citation Jan 9, 2025 Inspection Health & medication
Amount to administer 55 Pa. Code §3270.133(7)(iv)
During a renewal inspection on 1/9/25 Cert rep supervisor observed Child 10's medication log is two pages. On the first page of Child 10's log both Albuterol and Amoxicillin are listed. Only 1 dosage amount is listed, and it does not indicate which medication this dosage applies to. Both medications were administered to Child 10.
Center’s plan of correction (implemented, Mar 7, 2025): “These children are not currently receiving any medication. Moving forward the director will be the only person who medications and consents can be handed into. The director will ensure all required information is documented on the medication log and proper consents are obtained. Director will…”
Citation Jan 9, 2025 Inspection Emergency preparedness
Emergency plan 55 Pa. Code §3270.27(f)
During a renewal inspection on 1/9/25 Cert rep was unable to see documentation the emergency plan was sent to the local municipality. Staff reported they did not remember sending the emergency plan to the local municipality.
Center’s plan of correction (implemented, Mar 7, 2025): “Director will send the emergency plan to Reading city and will document on the delivery of emergency documentation form that is kept with the emergency plan.”
Citation Jan 9, 2025 Inspection Health & medication
Health information 55 Pa. Code §3270.131(a)
During a renewal inspection on 1/9/25 Cert rep noted Child 2's initial health assessment was dated 7/23/24. This is more than 60 days after the child's enrollment date. (See code sheet for date of enrollment).
Center’s plan of correction (implemented, Jan 10, 2025): “A valid Health assessment dated 7/23/24 for Child 2 is currently on file.”
Citation Jan 9, 2025 Inspection Training & qualifications
Associate's + 2 yrs 55 Pa. Code §3270.35(b)(3)
During a renewal inspection on 1/10/25 Cert rep noted Staff 8 does not have 2500 hours(2 years) of child experience verified on file. Staff 8 has an associate's degree in early education and 1059 hours of childcare experience on file. Staff 8 has been working as a group supervisor.
Center’s plan of correction (implemented, Mar 7, 2025): “Director will obtain verification of child care experience, document it and place in the file.”
Citation Jan 9, 2025 Inspection Training & qualifications
46 or more children- additional group sups 55 Pa. Code §3270.35(e)
During a renewal inspection on 19/25 and 1/10/25 it was noted the facility only has one Group supervisor. Staff reported that at any given time the maximum number of children present at the facility is 108, which would require 3 group supervisors. The director cannot act as a group supervisor because more than 45 children are enrolled.
Center’s plan of correction (implemented, Mar 7, 2025): “The operator will hire two group supervisors to have a total of 3 group supervisors.”
Citation Jan 9, 2025 Inspection Training & qualifications
HS/GED + 2 yrs 55 Pa. Code §3270.36(b)(5)
During a renewal inspection on 1/9/25 Staff 9 and 12 do not have documentation of verification of childcare experience in their files. Staff 9 and 12 have high school diplomas in their files. Staff 9 and 12 have been working as assistant group supervisors.
Center’s plan of correction (implemented, Mar 7, 2025): “Director will obtain verification of child care experience, document it and place in the file.”
Citation Jan 9, 2025 Inspection Records & paperwork
Given parents in writing 55 Pa. Code §3270.121(b)
During a renewal inspection on 1/9/25 it was noted the following information is not being provided in writing to the parents: daily schedule and hours of operation.
Center’s plan of correction (implemented, Mar 7, 2025): “Moving forward parents will be given a daily schedule for the child's classroom which has hours of operation on it with the parent book at the time of enrollment.”
Citation Jan 9, 2025 Inspection Records & paperwork
Amount of fee/Arrival/departure times 55 Pa. Code §3270.123(a)(1)/3270.123(a)(4)
During a renewal inspection on 1/9/25 and 1/10/25 Child 5's fee agreement did not state the fee amount or the child's arrival and departure times.
Center’s plan of correction (implemented, Mar 7, 2025): “Director will add the fee amount, arrival time and departure time to the fee agreement.”
Citation Jan 9, 2025 Inspection Records & paperwork
Services proceeded 55 Pa. Code §3270.123(a)(3)
During a renewal inspection on 1/9/25 and 1/10/25 it was noted Child 2's Child Service Report was not dated. Child 2 has been enrolled for more than 6 months(see code sheet of date of admission).
Center’s plan of correction (implemented, Mar 7, 2025): “Director will locate date CSR was completed and document the date on the CSR.”
Citation Jan 9, 2025 Inspection Records & paperwork
Child's name, birth date/Parent home/work address, phone 55 Pa. Code §3270.124(b)(1)/3270.124(b)(3)
During a renewal inspection on 1/9/25 and 1/10/25 Child 3's emergency contact form did not have Child's DOB. Child 3's and Child 5's emergency contact forms did not have parents' home and work addresses and phone numbers. Child 4's emergency contact form did not have father work address and phone number.
Center’s plan of correction (implemented, Mar 7, 2025): “Director will return the emergency contact forms to the parents for them to provide the missing information.”
Citation Jan 9, 2025 Inspection Records & paperwork
Physician name, address, phone/Insurance coverage information 55 Pa. Code §3270.124(b)(2)/3270.124(b)(6)
During a renewal inspection on 1/9/25 and 1/10/25 Child 7's emergency contact form did not have name, address and telephone number of the child's physician or source of medical care. Child 5's emergency contact form did not have information on health insurance coverage and policy number.
Center’s plan of correction (implemented, Mar 7, 2025): “Director will return the emergency contact forms to the parents for them to provide the missing information.”
Citation Jan 9, 2025 Inspection Records & paperwork
Name/address/phone release person 55 Pa. Code §3270.124(b)(7)
During a renewal inspection on 1/9/25 and 1/10/25 Child emergency contact form did not list the release persons address. Child 7's emergency contact form did not have name address or phone of release persons.
Center’s plan of correction (implemented, Mar 7, 2025): “Director will return the emergency contact forms to the parents for them to provide the missing information.”
Citation Jan 9, 2025 Inspection Records & paperwork
Written emergency plan posted 55 Pa. Code §3270.124(e)
During a renewal inspection on 1/10/25 Cert rep observed the emergency medical transportation plan was not located on the transportation vehicles or in the binders taken with staff when transportation is provided for children. Staff reported this plan is not taken with them when transporting children.
Center’s plan of correction (implemented, Mar 7, 2025): “Director will update and make copies of the emergency medical transportation plan to be placed in the transportation binders. Director will place the plan in the binders for each vehicle that is taken with staff when transporting the children.”
Citation Jan 9, 2025 Inspection Records & paperwork
Emergency master file updated 55 Pa. Code §3270.181(e)
During a renewal inspection on 1/9/25 cert rep supervisor observed the emergency contact form for Child 2 and Child 11 had been updated in the children's files, but was not updated in the emergency contact form in the children's classroom. This was evident by information such as parent's address and number numbers not being present on the emergency contact forms in the classroom but were present on the master copy in the children's file.
Center’s plan of correction (implemented, Mar 7, 2025): “Director will copy Child 2 and Child 11's master copy of the emergency contact form and place in their classrooms.”
Core safety Jan 4, 2024 Inspection Background checks
Comply with CPSL/CPSL information 55 Pa. Code §3270.32(a)/3270.192(4)
During the Renewal Inspection on 1/4/2024, Staff #1 had completed clearance information on file. However, the FBI clearance on file for Staff #1 was dated 2/2/2023. The prior FBI clearance on file was dated 1/12/2017.
Center’s plan of correction (implemented, Jan 4, 2024): “This was already corrected prior to the inspection.”
Citation Jan 4, 2024 Inspection Building & playground safety
Outdoor equip.- protective surfacing 55 Pa. Code §3270.102(c)
During the Renewal Inspection on 1/4/2024, it was observed that the play structure in the outdoor play area did not have at least 6 inches of rubber mulch surrounding the fall areas for this equipment that requires embedded mounting.
Center’s plan of correction (implemented, Jan 5, 2024): “We have enough rubber mulch in the outdoor play area. It just needs to be and will be raked over to where the fall areas are.”
Citation Jan 4, 2024 Inspection Emergency preparedness
Emergency plan 55 Pa. Code §3270.27(a)(6)
During the Renewal Inspection on 1/4/2024, The most recent emergency drill conducted at the facility was documented to have been on 12/20/2022.
Center’s plan of correction (implemented, Jan 18, 2024): “We will conduct and document an emergency drill by the end of next week.”
Citation Jan 4, 2024 Inspection Health & medication
Health information 55 Pa. Code §3270.131(a)
During the review of child files on 1/5/2024, the initial health report on file for Child #1 was dated 12/28/2023. This was not within 60 days of the child's first day of attendance at the facility. See LIS code sheet.
Center’s plan of correction (implemented, Jan 5, 2024): “This was already corrected prior to the inspection.”
Citation Jan 4, 2024 Inspection Records & paperwork
Exp, educ., training prior to facility 55 Pa. Code §3270.192(2)(ii)
On 1/4/2024, Staff #2 did not have verification of education and previous childcare experience on file. See LIS code sheet.
Center’s plan of correction (implemented, Jan 18, 2024): “Staff #2 will have until 1/19/2024 to bring in her high school diploma and verification of previous childcare experience, if applicable. Staff #2 will be suspended from employment if her high school diploma is not received by 1/9/2024.”
Citation Jan 4, 2024 Inspection Records & paperwork
Two written references 55 Pa. Code §3270.192(5)
On 1/4/2024, Staff #2 did not have two written, nonfamily references on file. See LIS code sheet.
Center’s plan of correction (implemented, Jan 18, 2024): “Staff #2 will have until 1/19/2024 to bring in two written references. Staff #2 will be suspended from employment if the references are not received by 1/9/2024.”
Core safety Sep 28, 2023 Complaint investigation Caregiver conduct
No physical punishment /Restraints prohibited 55 Pa. Code §3270.113(b)/3270.113(e)
An unannounced investigation was conducted on 9/28/2023. Following staff interviews, it was determined that the facility did previously use a highchair for discipline. On 9/28/2023, Staff #1, also admitted that a previously enrolled 4-year-old child had been physically restrained to prevent him from punching himself in the face and banging his head on the floor.
Center’s plan of correction (implemented, Nov 28, 2023): “All staff will be trained on behavior management of children.”
Citation Sep 28, 2023 Inspection Training & qualifications
Health and Safety Training 55 Pa. Code §3270.31(f)
Staff person #2 has not completed the following required pre-service training within 90 days of their date of hire (see LIS code sheet): The required pre-service health and safety training.
Center’s plan of correction (implemented, Nov 28, 2023): “Staff complete the required training.”
Citation Sep 28, 2023 Inspection Records & paperwork
Two written references 55 Pa. Code §3270.192(5)
On 9/28/2023, staff persons #1, #2 and #3 did not have any written, nonfamily references on file. See LIS code sheet.
Center’s plan of correction (implemented, Dec 7, 2023): “Staff persons #1, #2 and #3 bring their references.”
Citation Sep 28, 2023 Inspection Training & qualifications
Health and Safety Training - Pediatric First Aid and CPR 55 Pa. Code §3270.31(f)(10)
Staff persons #1, #2 and #3 have not completed the following required pre-service training within 90 days of their date of hire (see LIS code sheet): Professional development in pediatric first aid and pediatric cardiopulmonary resuscitation (CPR).
Center’s plan of correction (implemented, Nov 28, 2023): “Staff persons #1, #2, and #3 complete their pediatric first aid and pediatric cardiopulmonary resuscitation (CPR) on October 17, 2023.”
Core safety Feb 17, 2023 Inspection Staff ratios
Mixed Age Level 55 Pa. Code §3270.52
An unannounced inspection was conducted on 12/27/2022. Staff #1 was observed working alone with a mixed age group of 15 young school age and older school age children. The required staff to child ratio for this mixed age group is 1 staff to 12 children. An acceptable plan of correction was received on 1/30/2023. An unannounced verification visit was conducted on 2/17/2023. At 11:07 AM on 2/17/2023, Staff #2, #3 and #4 were observed working with a with a mixed age group of 47 young school age and older school age children. Four staff are required to maintain the required staff to child ratio for this mixed age group. Staff #5 had reportedly went to use the restroom. Staff #5 did not return to the classroom until 11:17 AM.
Center’s plan of correction (implemented, Mar 29, 2023): “Child ratio policy was emailed to the Northeast Regional Office for approval on 3/3/2023. Once approved, all existing staff and new hires will be trained on the approved policies and procedures and the documentation must be kept on file at the facility.”
Core safety Feb 17, 2023 Inspection Staff ratios
Mixed Age Level 55 Pa. Code §3270.52
An unannounced inspection was conducted on 12/27/2022. Staff #1 was observed working alone with a mixed age group of 15 young school age and older school age children. The required staff to child ratio for this mixed age group is 1 staff to 12 children. An acceptable plan of correction was received on 1/30/2023. An unannounced verification visit was conducted on 2/17/2023. At 11:07 AM on 2/17/2023, Staff #2, #3 and #4 were observed working with a with a mixed age group of 47 young school age and older school age children. Four staff are required to maintain the required the staff to child ratio for this mixed age group. Staff #5 had reportedly went to use the restroom. However, Staff #5 did not return to the classroom until 11:17 AM.
Center’s plan of correction (implemented, Mar 29, 2023): “Staff #5 return from the bathroom and the group returns to be in ratio. In addition, another staff person had been called to have an extra employee for any emergency. Two other staff are doing their clearances in order to have extra staff.”
Citation Jan 12, 2023 Inspection Training & qualifications
Age and Training 55 Pa. Code §3270.31(e)(4)(i)
Staff #2 completed pediatric first aid and pediatric cardiopulmonary resuscitation (CPR) on 12/3/2022. However, the previous pediatric first aid and pediatric cardiopulmonary resuscitation (CPR) certification on file for Staff #2 was dated 12/3/2019; thus, it had expired in December of 2021.
Center’s plan of correction (implemented, Jan 12, 2023): “This was already corrected at the time of the inspection.”
Citation Jan 12, 2023 Inspection Training & qualifications
Health and Safety Training - Pediatric First Aid and CPR 55 Pa. Code §3270.31(f)(10)
Staff person #1 has not completed the following required pre-service training within 90 days of their date of hire (see LIS code sheet): Professional development in pediatric first aid and pediatric cardiopulmonary resuscitation (CPR)
Center’s plan of correction (implemented, Jan 12, 2023): “This was already corrected at the time of the inspection.”
Core safety Dec 27, 2022 Inspection Supervision
Pertinent Laws & Regulations/General Health and Safety 55 Pa. Code §3270.14/3270.21
Staff person #1 was observed to be caring for children unsupervised. Staff person #1 has not completed the following pre-service training required prior to caring for children unsupervised: The required pre-service health and safety training and Pediatric First Aid/CPR. See LIS code sheet.
Center’s plan of correction (implemented, Feb 17, 2023): “Staff was removed from daycare.”
Inspection status on COMPASS: Non Compliant – Finalized
Core safety Dec 27, 2022 Inspection Background checks
Comply with CPSL/CPSL information 55 Pa. Code §3270.32(a)/3270.192(4)
An unannounced inspection was conducted on 12/27/2022, Staff #1 did not have the completed DHS FBI, child abuse or National Sex Offender Registry (NSOR) clearances or the requests for these clearances on file. Staff #1 was observed working unsupervised with a group of children on 12/27/2022.
Center’s plan of correction (implemented, Feb 17, 2023): “Staff was removed from daycare.”
Inspection status on COMPASS: Non Compliant – Finalized
Core safety Dec 27, 2022 Inspection Staff ratios
Mixed Age Level 55 Pa. Code §3270.52
An unannounced inspection was conducted on 12/27/2022. Staff #1 was observed working alone with a mixed age group of 15 young school age and older school age children. The required staff to child ratio for this mixed age group is 1 staff to 12 children.
Center’s plan of correction (not implemented, Feb 17, 2023): “The group ratio was fixed at the moment.”
Inspection status on COMPASS: Non Compliant – Finalized
Core safety Jan 25, 2022 Inspection Background checks
Comply with CPSL/CPSL information 55 Pa. Code §3270.32(a)/3270.192(4)
During the Renewal Inspection on 1/25/2022, Staff #1 and Staff #2 did not have the National Sex Offender Registry (NSOR) clearance on file. Staff #3 was rehired on 10/5/2021. The most recent state police clearance on file for Staff #3 on 1/25/2022 was dated 4/21/2016. Staff #4 had current clearances on file, However, the previous state police and child abuse clearances on file were dated 8/17/2016 and 8/2/2016. They were renewed on 9/23/2021 and 10/4/2021.
Center’s plan of correction (implemented, Feb 21, 2022): “The National Sex Offender Registry (NSOR) clearance was immediately requested for Staff #1 and Staff #2. Staff #1 and Staff #2 will not work with children at the facility until they have the completed NSOR clearance on file. The state police clearance was immediately requested and received for…”
Citation Jan 25, 2022 Inspection Health & medication
12 months prior to service and every 24 months thereafter/Mantoux TB 55 Pa. Code §3270.151(a)/3270.151(c)(2)
Staff #2 was identified as the cleaning person in the facility. On 1/25/2022, Staff #2 did not have the health assessment and tuberculosis screening required at initial employment on file.
Center’s plan of correction (implemented, Feb 21, 2022): “Staff #2 will be get the required health assessment and tuberculosis screening completed as soon as possible.”
Citation Jan 25, 2022 Inspection Records & paperwork
Two written references 55 Pa. Code §3270.192(5)
On 1/25/2022, Staff #2 and Staff #5 did not have any written, nonfamily references on file.
Center’s plan of correction (implemented, Feb 23, 2022): “Two written, nonfamily references will be obtained for Staff #2 and Staff #5 as soon as possible.”

“Core safety” marks citations about supervision and staff ratios, discipline and caregiver conduct, background checks, child protection and safe sleep, the topics our score weights most. Pennsylvania’s records don’t grade violations by severity. “Follow-up” marks a violation re-cited at a follow-up visit, counted once. How scores work.

Complaint investigations and reported incidents

Violation found Jul 2, 2025 Complaint investigation
1 violation cited, listed under Citations.
Violation found Sep 28, 2023 Complaint investigation
1 violation cited, listed under Citations.

Pennsylvania’s search lists complaint investigations in which the state found at least one violation (“verified complaints”). It does not say what a complaint alleged, or whether every violation relates to it. Incident investigations look into something that happened at the center; self-reported violations are ones the center reported to the state itself.

Daily rates

Age group Full time, per day Part time, per day
Newborn (Under 6 Weeks) $60.00 $50.00
Infant (6 Weeks-12 mos.) $60.00 $50.00
Young Toddler (13-24 mos.) $55.00 $48.00
Older Toddler (25-36 mos.) $52.00 $45.00
Preschool (37 mos.- Entering K) $50.00 $44.00
Young School-Age (K-3rd gr.) $45.00 $40.00
Older School-Age (4th gr.-15 yrs.) $45.00 $40.00

The daily price the center lists in Pennsylvania’s COMPASS search for families paying privately. The state notes that rates are subject to change and programs don’t have to share them, so confirm with the center. See what daycare costs in Pennsylvania.

About this center

Capacity 300 children
Certificate status Regular
Certificate valid through Apr 4, 2027
Keystone STARS STAR 2
since Oct 6, 2025 · what STARS means
Operator Norma De Hoyos Day Care 2 LLC
Hours Monday–Friday 4:00 AM–9:00 PM How Pennsylvania centers’ hours compare
Phone (610) 406-5953
State certificate # CER-00253516
Parent reviews Google Maps reviews
Not checked by Daycare Record

Common questions

Has Norma de Hoyos Day Care 2 had any serious violations?

Pennsylvania cited 12 violations since 2021 on the topics Daycare Record treats as core safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep). The most recent, on Jan 28, 2026 (supervision): “During a renewal inspection on 1/28/26 Cert rep observed the following incident regarding supervision: Staff 1 and 2 were present in the Older Toddler room with 15 older toddler children who were napping. Staff 1 named…” Pennsylvania’s records don’t grade violations by severity; each citation is listed in full above.

Have there been complaints about Norma de Hoyos Day Care 2?

Pennsylvania lists 2 complaint investigations since 2021 in which it found at least one violation; the violations are listed above. Its search shows these “verified complaints” but not what a complaint alleged, or whether every violation relates to it.

What is Norma de Hoyos Day Care 2’s Keystone STARS rating?

STAR 2, effective Oct 6, 2025. Keystone STARS is Pennsylvania’s quality rating program for child care, from STAR 1 to STAR 4. It measures program quality, not inspection results, so read both.

How does Norma de Hoyos Day Care 2 compare with other daycares in Reading?

It is tied for #37 of 84 centers in Reading by topic-weighted citations per inspection, and has more citations per inspection than 67% of Pennsylvania certified centers with enough inspection history to compare.

When was Norma de Hoyos Day Care 2 last inspected?

Jan 28, 2026 (renewal). The state cited at least one violation during that visit.

How much does Norma de Hoyos Day Care 2 cost?

It reported full-time daily rates of $60.00 for newborn, $60.00 for infant, $55.00 for young toddler, $52.00 for older toddler in Pennsylvania’s COMPASS search. Rates can change; confirm with the center.

Who runs Norma de Hoyos Day Care 2?

The legal entity on its Pennsylvania certificate is Norma De Hoyos Day Care 2 LLC.

Certified centers nearby

Citations are quoted from Pennsylvania Department of Human Services inspection records (Office of Child Development and Early Learning, Bureau of Certification Services), including each finding and the center’s plan of correction. Rule numbers refer mostly to 55 Pa. Code Chapter 3270, the rules for child care centers; a few cite Chapter 20, which covers every certified facility. Pennsylvania’s records don’t grade violations by severity; the “core safety” label and the score are Daycare Record’s.

To check the state’s own record, search the center’s name on COMPASS Child Care Provider Search and open its inspection history. Data refreshed Oct 16, 2026.

Comparing centers? See how to choose a daycare: 30 questions to ask and a printable checklist.

Concerned about this center? See how to report a daycare: which state line to call, what to write down and what happens next.