Protocol Academy LLC
Protocol Academy LLC is a certified child care center in Philadelphia, PA, with capacity for 13 children. It holds a Keystone STAR 2 rating. Since August 2021, Pennsylvania certification staff have inspected it 7 times and confirmed violations in 1 complaint investigation. The state cited 53 violations, 6 of them core-safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep), most often for records & paperwork (13 of 53). 9 citations came in the last 12 months, including 1 on a core-safety topic. Measured by topic-weighted citations per inspection, it is tied for #990 of 1,163 centers in Philadelphia and has more citations per inspection than 77% of Pennsylvania certified centers.
Inspection record
Every state visit
What inspectors cited most
Citations, newest first
During the renewal inspection, certification representative conducted a facility walk through and there was dirt and debris in the outdoor play area. The indoor of the facility drywall that was unfinished in the bathroon with exposed plaster, there are various areas where the rugs are torn throughout facility, metal threshold strips are sharp and sticking up off the floors near side door, middle area of room, near front door, under crib/playpens.(THIS IS CONTINUED NONCOMPLIANCE FROM 5/21/26)
During the renewal inspection, there was paint chipped on the railing leading to the outdoor play area and the bathroom wall is unfinished.(THIS IS CONTINUED NONCOMPLIANCE FROM 5/21/26)
During the renewal inspection, there were 2 staff present which led to them being out of ratio at times. Staff #1 went in the kitchen to get food ready for the children, leaving staff #2 alone and out of ratio. The children were not properly supervised. Children were in the bathroom by themselves, and one child was able to grab a pair of scissors and was running with them.
During the renewal inspection the water was 110° F.
During the renewal inspection, certification representative conducted a facility walk through and there was dirt and debris in the outdoor play area. The indoor of the facility drywall that was unfinished in the bathroon with exposed plaster, there are various areas where the rugs are torn throughout facility, metal threshold strips are sharp and sticking up off the floors near side door, middle area of room, near front door, under crib/playpens.
During the renewal inspection, there was paint chipped on the railing leading to the outdoor play area and the bathroom wall is unfinished.
During the renewal inspection, a facility walkthrough was conducted and there were soiled sheets in the play pens and the crib.
During the renewal inspection, certification representative conducted a facility walkthrough and there were no labels with the children's names on cups and bottles.
During the renewal inspection, certification representative reviewed the emergency plan, and it did not include accommodations for infants, toddlers, children with special needs and children with chronic medical conditions.
During the renewal inspection, certification representative reviewed 1.the policy for Shaken Baby Syndrome and Child Maltreatment did not address strategies for coping with a crying, fussing or distraught child and the identification and prevention of child maltreatment. 2. Three staff files were reviewed and the files for staff #2 and staff #3 did not have the required health and safety trainings. 2.
During the renewal inspection, certification representative did a facility walk through and there were no posted emergency transportation plans.
Show 44 older citations
During the renewal inspection, certification representative reviewed 3 staff files and the files for staff #2 is missing the FBI clearance.
During the renewal inspection, certification representative did a facility walk through: 1. Child #6 was in a highchair seat and was not eating and there were multiple children in play pen/crib who were not winding down for nap time. They were awake and actively trying to interact with the other children who were still up and moving about. 2. Shortly after entering the facility, both staff #1 and staff #2 went to the rear of the facility leaving all of the children unsupervised.
During the renewal inspection, staff #1 popped a child.
During the initial inspection, certification representative reviewed the facility files and there is no emergency plan on file.
During the renewal inspection, certification representative reviewed 3 staff files and the files for staff #1, staff #2 and staff #3 did not include emergency plan training.
During the renewal inspection, certification representative conducted a facility walk through and there were overgrown plants/trees/ weeds, dirt and debris in the outdoor play area.
During the renewal inspection, certification representative reviewed 5 children's files and the file for child#1 did not have an initial or subsequent health report.
During the renewal inspection, certification representative did a facility walk through and there were no pickup and drop off procedures posted.
During the renewal inspection, certification representative conducted a facility walk through, and there were no evacuation routes posted.
During the renewal inspection, certification representative reviewed facility files and there is no policy for Shaken Baby Syndrome and Child Maltreatment per Announcement C-22-03 that was issued on January 24,2022.
During the renewal inspection, certification representative reviewed 5 staff files and the files for staff #1,staff #2 and staff #3 did not contain a PQAS certified pediatric cpr/first aid certification from an approved provider /approved course.
During the renewal inspection, certification representative reviewed during 3 staff files and the files for staff #1 and staff #2 did not include mandated reporter training
During the renewal inspection, certification representative reviewed 3 staff files and there was no annual staff evaluation for staff #2 and staff #3.
During the renewal inspection, certification representative conducted a facility walk through and the daily activity chart/list does not specify the activities being conducted or address when the children go outdoors for large muscle activity.
During the renewal inspection, certification representative reviewed 5 children's file and the agreement forms for child #1child #3 didn't include release persons.
During the renewal inspection, certification representative reviewed 5 children's files and the file for child #1 and child #2 did not include signed parental consent for emergency medical care.
During the renewal inspection, certification representative reviewed 5 children's files, and the emergency contact forms for child #1 did not include the address for the release people, child #2, and child #3 didn't have an address for the release person(s) on the emergency contact form.
During the renewal inspection, certification representative did a facility walk through and there were no posted emergency transportation plans.
During the renewal inspection, certification representative reviewed 5 children's files, and the emergency contact forms for child #1 and child #2 didn't have a signed parental consent for minor first aid.
During the renewal inspection, certification representative reviewed 3 staff files and the file for staff #1, staff #2 and staff #3 did not include a verification of childcare experience.
During the renewal inspection, certification representative reviewed 3 staff files and the file for staff #2 did not contain the required health and safety professional development training(s).
During the initial inspection, certification representative reviewed 3 staff files and the file for staff #1, staff #2 and staff #3 did not include 12 hrs of childcare training.
During the renewal inspection on 05.22.24, the record reviewed for Staff Person #3 did not include FBI and NSOR clearance documentation.
During the renewal inspection on 05.22.24, chipped paint was located on the right-side blue wall of the front classroom.
During the renewal inspection on 05.22.24, the record reviewed for Staff Person #3 did not include a health assessment.
During the renewal inspection on 05.22.24, the record reviewed for Staff Person #1, #2, #3 and #4 did not include health and safety basics training. The record reviewed for Staff Person #3 did not include Pediatric First Aid CPR.
During the renewal inspection on 05.22.24, the record reviewed for Staff Person #3 did not include verification of education for the position of classroom aide.
During the renewal inspection on 8/30/23, the brown leather couch was peeling and in poor repair.
During the renewal inspection on 8/30/23, the refrigerator had a temperature of 48° F.
During the renewal inspection on 8/30/23, staff person #2 did not have a health assessment on file.
During the renewal inspection on 8/30/23, the provider did not have monthly fire detection system checks log.
During the renewal inspection on 8/30/23, child #1 did not have emergency contact information updated within the last 6 months (dated 6/14/21).
During the renewal inspection on 8/30/23, the provider did not have instructions given to the parents or posted on how to access the applicable regulations.
During the renewal inspection on 8/30/23, staff persons #1, 2, and 3 did not have the required 12 hours of professional development training complete for this year.
During the renewal inspection on 11/29/22, staff person #1 did not have Child Abuse Clearance or a National Sex Offender Registry (NSOR) certificate.
During the renewal inspection on 11/29/22, there was a surge protector in the front area of the facility that had outlets without protective receptacle covers.
During the renewal inspection on 11/29/22: 1. There were 2 cribs being used to store excess toys. 2. There was excess supplies and material along the front area to the right and left of the main entrance.
During the renewal inspection on 11/29/22, there was a refrigerator in the kitchen in poor repair that did not have a thermometer.
During the renewal inspection on 11/29/22, staff person #1 did not wash the hands of child #1 after diapering.
During the renewal inspection on 11/29/22, child #2 did not have emergency contact information in the childcare space.
During the renewal inspection on 11/29/22, the operator did not have instructions for contacting the appropriate regional office or instructions for accessing the regulations electronically.
DURING THE RENEWAL INSPECTION ON 10/22/21, THE ELECTRICAL OUTLET IN THE FRONT ROOM DID NOT HAVE PROTECTIVE RECEPTACLE COVERS.
DURING THE RENEWAL INSPECTION ON 10/22/21: 1. THE RADIATOR COVERS HAD EXCESS RUST ON THEM. 2. THERE WAS AN EXPOSED NAIL ON THE RIGHT WALL THAT WAS MEANT TO HOLD THE MOLDING UP TO THE WALL. 3. DROP CEILING IN THE REAR HALLWAY WAS IN BAD REPAIR.
DURING THE RENEWAL INSPECTION ON 10/22/21, THERE WAS A SIPPY CUP THAT DID NOT HAVE A NAME ON IT TO IDENTIFY WHOSE IT WAS.
“Core safety” marks citations about supervision and staff ratios, discipline and caregiver conduct, background checks, child protection and safe sleep, the topics our score weights most. Pennsylvania’s records don’t grade violations by severity. “Follow-up” marks a violation re-cited at a follow-up visit, counted once. How scores work.
Complaint investigations and reported incidents
Pennsylvania’s search lists complaint investigations in which the state found at least one violation (“verified complaints”). It does not say what a complaint alleged, or whether every violation relates to it. Incident investigations look into something that happened at the center; self-reported violations are ones the center reported to the state itself.
Daily rates
| Age group | Full time, per day | Part time, per day |
|---|---|---|
| Newborn (Under 6 Weeks) | $69.83 | $55.72 |
| Infant (6 Weeks-12 mos.) | $69.83 | $55.72 |
| Young Toddler (13-24 mos.) | $63.49 | $52.27 |
| Older Toddler (25-36 mos.) | $59.54 | $49.58 |
| Preschool (37 mos.- Entering K) | $56.23 | $46.90 |
| Young School-Age (K-3rd gr.) | $55.55 | $39.36 |
| Older School-Age (4th gr.-15 yrs.) | $55.55 | $39.36 |
The daily price the center lists in Pennsylvania’s COMPASS search for families paying privately. The state notes that rates are subject to change and programs don’t have to share them, so confirm with the center. See what daycare costs in Pennsylvania.
About this center
Common questions
Has Protocol Academy LLC had any serious violations?
Pennsylvania cited 6 violations since 2021 on the topics Daycare Record treats as core safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep). The most recent, on May 21, 2026 (supervision): “During the renewal inspection, there were 2 staff present which led to them being out of ratio at times. Staff #1 went in the kitchen to get food ready for the children, leaving staff #2 alone and out of ratio. The…” Pennsylvania’s records don’t grade violations by severity; each citation is listed in full above.
Have there been complaints about Protocol Academy LLC?
Pennsylvania lists 1 complaint investigation since 2021 in which it found at least one violation; the violations are listed above. Its search shows these “verified complaints” but not what a complaint alleged, or whether every violation relates to it.
What is Protocol Academy LLC’s Keystone STARS rating?
STAR 2, effective Dec 29, 2025. Keystone STARS is Pennsylvania’s quality rating program for child care, from STAR 1 to STAR 4. It measures program quality, not inspection results, so read both.
How does Protocol Academy LLC compare with other daycares in Philadelphia?
It is tied for #990 of 1,163 centers in Philadelphia by topic-weighted citations per inspection, and has more citations per inspection than 77% of Pennsylvania certified centers with enough inspection history to compare.
When was Protocol Academy LLC last inspected?
Jul 7, 2026 (unannounced monitoring). The state cited at least one violation during that visit.
How much does Protocol Academy LLC cost?
It reported full-time daily rates of $69.83 for newborn, $69.83 for infant, $63.49 for young toddler, $59.54 for older toddler in Pennsylvania’s COMPASS search. Rates can change; confirm with the center.
Who runs Protocol Academy LLC?
The legal entity on its Pennsylvania certificate is Protocol Academy LLC.
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Citations are quoted from Pennsylvania Department of Human Services inspection records (Office of Child Development and Early Learning, Bureau of Certification Services), including each finding and the center’s plan of correction. Rule numbers refer mostly to 55 Pa. Code Chapter 3270, the rules for child care centers; a few cite Chapter 20, which covers every certified facility. Pennsylvania’s records don’t grade violations by severity; the “core safety” label and the score are Daycare Record’s.
To check the state’s own record, search the center’s name on COMPASS Child Care Provider Search and open its inspection history. Data refreshed Oct 16, 2026.
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