Daycare Record Child care inspection records

Tender Care Learning Center/New Castle

2002 Wilmington Rd, New Castle, PA 16105 · Lawrence County
2 core-safety citations in last 12 months Keystone STAR 4 (accredited)

Tender Care Learning Center/New Castle is a certified child care center in New Castle, PA, with capacity for 87 children. It holds a Keystone STAR 4 (accredited) rating. Since August 2021, Pennsylvania certification staff have inspected it 5 times. The state cited 55 violations, 6 of them core-safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep), most often for records & paperwork (17 of 55). 10 citations came in the last 12 months, including 2 on a core-safety topic. Measured by topic-weighted citations per inspection, it is #11 of 16 centers in New Castle and has more citations per inspection than 92% of Pennsylvania certified centers.

Inspection record

More citations than 92% of 4,789 Pennsylvania certified centers, per inspection, weighted by topic. Among the most cited
#11 of 16 centers in New Castle
6 Core-safety citations
49 Other citations
5 Inspections
0 Complaint investigations that found violations
55 citations from 6 state visits since Aug 16, 2021 · 10 in the last 12 months · last inspected Jun 9, 2026

Every state visit

2022 2023 2024 2025 2026 INSPECTIONS (top) · REPORTS & INVESTIGATIONS (bottom) Jul 22, 2026 · Report/investigation · citation found Jun 9, 2026 · Inspection · citation found Jun 11, 2025 · Inspection · citation found Jun 28, 2024 · Inspection · citation found Jun 8, 2023 · Inspection · citation found Jun 6, 2022 · Inspection · citation found
Violation found No violation Top row: inspections · bottom row: complaint investigations, self-reported incidents and other visits

What inspectors cited most

Records & paperwork 17
Health & medication 13
Building & playground safety 9
Training & qualifications 5
Background checks 4
Emergency preparedness 4
Supervision 1
Staff ratios 1
Food & feeding 1

Citations, newest first

Core safety Jul 22, 2026 Incident investigation Supervision
Supervised at all times 55 Pa. Code §3270.113(a)
Staff #1 placed Child #1 in a bouncy seat right next to the 3-drawer plastic storage bin that held the bottle warmer on it and then went to the other side of the room to change a diaper with her back to the other children in the room. Child #1 got the cord to the bottle warmer and pulled it down on themselves causing severe burns
Center’s plan of correction (accepted, Sep 28, 2026): “7/22/2026: Tier 1 - Effective immediately, all children will be supervised by a facility person at all times including the outdoor childcare space. The TCLC Supervision Policy will be reviewed with each facility person at the school. The school managers will complete the TCLC Supervision Tool for…”
Inspection status on COMPASS: Needs Verification
Citation Jul 22, 2026 Incident investigation Building & playground safety
General Health and Safety 55 Pa. Code §3270.21
Staff #1 placed Child #1 in a bouncy seat right next to the 3-drawer plastic storage bin that held the bottle warmer on it and then went to the other side of the room to change a diaper with her back to the other children in the room. Child #1 got the cord to the bottle warmer and pulled it down on themselves causing severe burns.
Center’s plan of correction (implemented, Sep 28, 2026): “The bottle warmer and shelf were immediately removed from the classroom.”
Inspection status on COMPASS: Needs Verification
Citation Jul 22, 2026 Incident investigation Building & playground safety
Heat Source 55 Pa. Code §3270.71
Staff #1 placed Child #1 in a bouncy seat right next to the 3-drawer plastic storage bin that held the bottle warmer on it and then went to the other side of the room to change a diaper with her back to the other children in the room. Child #1 got the cord to the bottle warmer and pulled it down on themselves causing severe burns. When the bottle warmer was tested for temperature after it had been run twice like it had been that day it read 170.6 degrees F.
Center’s plan of correction (implemented, Sep 28, 2026): “The bottle warmer was immediately removed from the classroom. No other sources of heat exceeding 110° F were found to be accessible to children that were not equipped with protective guards or insulated to prevent direct contact.”
Inspection status on COMPASS: Needs Verification
Core safety Jun 9, 2026 Inspection Background checks
Comply with CPSL 55 Pa. Code §3270.32(a)
The file for Staff #1 contained two mandated reporter trainings that were more than 60 months between them. The file for Staff #2 contained two state police, two FBI and two NSOR clearances that were all more than 60 months apart.
Center’s plan of correction (implemented, Jun 19, 2026): “Staff #1 has a current mandated reporter training on file. Staff #2 has current state police, FBI, and NSOR clearances on file.”
Citation Jun 9, 2026 Inspection Health & medication
Infant: updated health report every 6 months 55 Pa. Code §3270.131(b)(1)
The file for Child # 3, an infant aged child, contained two child health reports that were more than 6 months apart.
Center’s plan of correction (implemented, Jun 19, 2026): “Child #3 has a current health report on file.”
Citation Jun 9, 2026 Inspection Health & medication
Toddler/preschool: updated health report every 12 months 55 Pa. Code §3270.131(b)(2)
The file for Child #2, who is an older toddler age child, contained two child health reports that are more than 12 months apart.
Center’s plan of correction (implemented, Jun 19, 2026): “Child #2 has a current health report on file.”
Citation Jun 9, 2026 Inspection Health & medication
12 months prior to service and every 24 months thereafter 55 Pa. Code §3270.151(a)
The files for Staff #1 and #2 both contain 2 health assessments that are more than 24 months apart.
Center’s plan of correction (implemented, Jun 19, 2026): “Staff #1and 2 have current health assessments on file.”
Citation Jun 9, 2026 Inspection Records & paperwork
Signed 55 Pa. Code §3270.123(a)
The file for Child #4 was lacking an agreement form.
Center’s plan of correction (implemented, Jun 19, 2026): “Child #1 has a current enrollment agreement on file.”
Citation Jun 9, 2026 Inspection Records & paperwork
Designated release persons 55 Pa. Code §3270.123(a)(5)
The file for Child #1 contained an agreement form that was lacking the persons to whom the child may be released.
Center’s plan of correction (implemented, Jun 19, 2026): “Child #1 has a current enrollment agreement with persons that the child maybe released to.”
Citation Jun 9, 2026 Inspection Records & paperwork
Insurance coverage information 55 Pa. Code §3270.124(b)(6)
The file for Child #3 contained an emergency contact form that was lacking the child's medical insurance policy number.
Center’s plan of correction (implemented, Jun 19, 2026): “Child #3 has an emergency contact form with a medical insurance policy number.”
Show 45 older citations
Core safety Jun 11, 2025 Inspection Background checks
Comply with CPSL 55 Pa. Code §3270.32(a)
The file for Staff #3 contains two child abuse, two FBI and two NSOR clearances that are all more than 60 months apart.
Center’s plan of correction (implemented, Jun 25, 2025): “Staff person #3 renewed her child abuse, FBI and NSOR clearances as soon as it was discovered that the clearances were more than 60 months apart. The child abuse clearance was 37 days late, the FBI clearance was 25 days late, and the NSOR clearance was 14 days late. All clearances for Staff person…”
Citation Jun 11, 2025 Inspection Building & playground safety
Has all items 55 Pa. Code §3270.75(c)
Both first aid kits in the Pre-K Room were lacking soap.
Center’s plan of correction (implemented, Jun 25, 2025): “Soap was put into both first aid kits in the preschool room.”
Citation Jun 11, 2025 Inspection Building & playground safety
No peeling paint or plaster 55 Pa. Code §3270.77(a)
Peeling paint was observed on the bottom of the wall in the first stall of the Rainbow Restroom in the Preschool Room and on the bottom of the wall in the first and second stall of the Sunshine Restroom in the Preschool Room.
Center’s plan of correction (implemented, Jun 24, 2025): “Areas were sanded and re-painted.”
Citation Jun 11, 2025 Inspection Building & playground safety
Small Toys and Objects 55 Pa. Code §3270.103
The foam blocks in the toddler room have bite marks in them. The Little Pigs Stem Kit foam pieces in the Preschool Room have bite marks in them.
Center’s plan of correction (implemented, Jun 25, 2025): “The foam blocks with bite marks in the toddler and preschool rooms were thrown in the trash.”
Citation Jun 11, 2025 Inspection Health & medication
ACIP recommended immunization record 55 Pa. Code §3270.131(e)
The file for Child #3 contains a child health report that was obtained more than 60 days after the child's enrollment date.
Center’s plan of correction (implemented, Jun 25, 2025): “Child #3 has a current up-to-date health report.”
Citation Jun 11, 2025 Inspection Health & medication
Exemption documentation from parent/guardian 55 Pa. Code §3270.131(e)(1)
The file for Child #1 contained an immunization record that was lacking 1 dose of rotavirus, 1 dose of DTAP, 1 dose of HIB, 1 dose of Pneumococcal and 1 dose of Polio.
Center’s plan of correction (implemented, Jun 25, 2025): “Child #1 had gone to the doctor and received the doses listed but had not obtained a current vaccine record. Child #1's parent was notified, and we were provided with a current record that stated that the child had received the appropriate vaccines at the time of the inspection.”
Citation Jun 11, 2025 Inspection Health & medication
12 months prior to service and every 24 months thereafter 55 Pa. Code §3270.151(a)
The file for Staff #1 contained two health assessments that were more than 24 months apart.
Center’s plan of correction (implemented, Jun 25, 2025): “Staff #1 has a current up-to-date health assessment.”
Citation Jun 11, 2025 Inspection Health & medication
Exam communicable disease 55 Pa. Code §3270.151(c)(3)
The file for Staff #2 contained a health assessment that had communicable diseases checked yes with no explaination.
Center’s plan of correction (implemented, Jun 25, 2025): “The doctor who conducted the staff health assessment, mistakenly checked that Staff person #2 had a communicable disease, but she does not. Staff person #2 went back to Med Express and obtained a corrected staff health assessment form, stating that she does not have a communicable disease.”
Citation Jun 11, 2025 Inspection Emergency preparedness
Every 60 days 55 Pa. Code §3270.94(a)(1)
Two fire drills were conducted 11.13.24-1.15.25 which is more than 60 days between the two drills.
Center’s plan of correction (implemented, Jun 25, 2025): “Fire drills were conducted but were a few days past the 60-day regulation.”
Citation Jun 11, 2025 Inspection Training & qualifications
HS/GED, 15 credits + 1 yr/Exp, educ., training prior to facility 55 Pa. Code §3270.36(b)(3)/3270.192(2)(ii)
The file for Staff #2, who was serving as an AGS at the facility was lacking 1 year documented child care experience.
Center’s plan of correction (implemented, Jun 25, 2025): “Staff person #2, did have Child Employment Verification Forms documenting her experience, but these were not in her file. They were printed immediately from an email obtained when the staff person #2 was originally hired and placed in her file.”
Citation Jun 11, 2025 Inspection Records & paperwork
Designated release persons 55 Pa. Code §3270.123(a)(5)
The file for Child #2 contained an agreement form that was lacking the persons to whom the child may be released.
Center’s plan of correction (implemented, Jun 25, 2025): “The parent was called and designated the person whom Child#2 may be released to on the agreement form.”
Citation Jun 11, 2025 Inspection Records & paperwork
Insurance coverage information 55 Pa. Code §3270.124(b)(6)
The file for Child #1 contained an emergency contact form that was lacking the child's medical insurance policy number.
Center’s plan of correction (implemented, Jun 25, 2025): “The parent was called and gave Child#1's medical insurance policy number.”
Citation Jun 11, 2025 Inspection Records & paperwork
Name/address/phone release person 55 Pa. Code §3270.124(b)(7)
The file for Child #1 contained an emergency contact form that was lacking the address of one of the persons to whom the child may be released.
Center’s plan of correction (implemented, Jun 25, 2025): “The parent was called and gave the address of Child#1's emergency contact person.”
Core safety Jun 28, 2024 Inspection Background checks
Comply with CPSL 55 Pa. Code §3270.32(a)
The file for Staff #1 contained a State Police Clearance that was still pending and was still in need of Ohio Child Abuse and Sex Offender Clearances.
Center’s plan of correction (implemented, Jul 18, 2024): “The PA State Police clearance of facility person #1, has been printed and does contain a dissemination date of 12/22/2022. All PA State Police clearances will have a dissemination date.”
Citation Jun 28, 2024 Inspection Building & playground safety
Has all items 55 Pa. Code §3270.75(c)
The first aid kit in the Preschool Room was lacking sterile gauze pads.
Center’s plan of correction (implemented, Jul 18, 2024): “Sterile gauze pads were put into the first aid kit in the Preschool Room.”
Citation Jun 28, 2024 Inspection Building & playground safety
Clean and good repair 55 Pa. Code §3270.102(a)
There were numerous nap mats in the closet that had tears in them with stuffing coming out.
Center’s plan of correction (implemented, Jul 18, 2024): “The nap mats that had tears in them were taped with duct tape.”
Citation Jun 28, 2024 Inspection Records & paperwork
Insurance coverage information 55 Pa. Code §3270.124(b)(6)
The file for Child #1 contained an emergency contact form that was lacking the child's medical insurance policy number.
Center’s plan of correction (implemented, Jul 18, 2024): “The mother of child #1 was called and we obtained the child's medical insurance number. The number was then documented on the emergency consent form.”
Core safety Jun 8, 2023 Inspection Background checks
Comply with CPSL 55 Pa. Code §3270.32(a)
The PA state police clearance of facility person #7, dated 12/22/2022 was not a completed clearance as it was "under review" and did not contain a dissemination date.
Center’s plan of correction (implemented, Jun 23, 2023): “The Pa State Police clearance of facility person #7, has been printed and does contain a dissemination date of 12/22/2022. All Pa State Police clearances will have a dissemination date.”
Core safety Jun 8, 2023 Inspection Staff ratios
Toddler and preschool children 55 Pa. Code §3270.55(a)
At approximately 1:25 pm, facility person #9 was supervising 11 children at naptime in the toddler classroom. The children napping was a mixed age-group of young and older toddlers making the nap ratio 1 staff to 10 children.
Center’s plan of correction (implemented, Jul 7, 2023): “A toddler was moved from the toddler room to the preschool room to ensure accurate toddler ratio during naptime. All staff:child ratios will be followed during naptime.”
Citation Jun 8, 2023 Inspection Emergency preparedness
Letter to parents 55 Pa. Code §3270.27(e)
The letter provided to the parent of each enrolled child did not contain the emergency procedures for lockdown procedures or accommodations for infants, toddlers, children with disabilities, and children with chronic medical conditions in the event of an emergency.
Center’s plan of correction (implemented, Jun 23, 2023): “Emergency procedures for lockdown procedures or accommodations for infants, toddlers, children with disabilities, and children with chronic medical conditions in the event of an emergency, have been added to the letter provided to parents. The letters have been redistributed annually to parents…”
Citation Jun 8, 2023 Inspection Building & playground safety
Locked or inaccessible 55 Pa. Code §3270.66(a)
Hand sanitizer labeled "keep out of the reach of children" was accessible to children on the table at the entrance to the facility.
Center’s plan of correction (implemented, Jun 23, 2023): “Hand sanitizer was removed from the lobby. All hand sanitizer will be locked up and out of reach of children.”
Citation Jun 8, 2023 Inspection Health & medication
Infant: updated health report every 6 months/Initial and subsequent health reports 55 Pa. Code §3270.131(b)(1)/3270.182(1)
A health assessment for child #6, identified as a young toddler (see coded LIS sheet), contained an initial health assessment dated 10/7/2022 and another health assessment lacking a date making it unable to be determined if the child had an updated health assessment with 6 months of the previous.
Center’s plan of correction (implemented, Jun 23, 2023): “Child #6's health assessment has been dated 4/10/23 as per the physician's office. All child health assessments will include dates that the assessment was conducted and be documented every 6 months for infants and toddlers.”
Citation Jun 8, 2023 Inspection Emergency preparedness
Every 60 days 55 Pa. Code §3270.94(a)(1)
Documentation of fire drills exceeded 60 days from 9/7/2022 to 11/7/2022.
Center’s plan of correction (implemented, Jun 23, 2023): “I cannot correct the fire drill that was 61 days from 9/7/22 to 11/7/2022 but will conduct future fire drills every 60 days. All fire drills will be conducted at least once every 60 days.”
Citation Jun 8, 2023 Inspection Health & medication
Health information/Initial and subsequent health reports 55 Pa. Code §3270.131(a)/3270.182(1)
The initial health assessment of child #3 was dated 4/4/2023 which is more than 60 days from their first day at the child care facility (see coded LIS sheet).
Center’s plan of correction (implemented, Jun 23, 2023): “Child #3's initial health assessment is in the file but was turned in late. All enrolled parents will provide an initial health assessment no later than 60 days following the first day of attendance at the facility.”
Citation Jun 8, 2023 Inspection Training & qualifications
Pertinent Laws & Regulations/General Health and Safety 55 Pa. Code §3270.14/3270.21
The files of facility person #1, #4, #5, #6, #8 and #9, who took the acceptable 6- or 10-hour health and safety training prior to 10/4/2022, did not contain documentation of the one-hour updated health and safety training course, "Pennsylvania Health and Safety Update" and the file of facility person #2 and 3 contained documentation of the 1-hour training dated 5/19/2023, which was after the required completion date of 12/30/2022.
Center’s plan of correction (implemented, Jun 23, 2023): “Facility person #1, #4, #5, #6, #8 and #9 have all completed the one-hour health and safety update. All training certificates are documented in staff files in conformity with applicable Federal and State laws and regulations.”
Citation Jun 8, 2023 Inspection Records & paperwork
Parent receives original 55 Pa. Code §3270.123(b)
The facility had the original financial agreements in the files of child #1, #2, #3, #4, #5 and #6 when the parent is to receive the original and the facility is to retain a copy.
Center’s plan of correction (implemented, Jun 23, 2023): “The original enrollment agreements for files of child #1, #2, #3, #4, #5 and #6 have been given to parents and copies of the enrollment agreements have been placed in the files. All original enrollment agreements will be given to parents and copies will be placed in the child files.”
Citation Jun 8, 2023 Inspection Records & paperwork
Parent home/work address, phone 55 Pa. Code §3270.124(b)(3)
The emergency contact form of child #3 and #5 did not contain the full work address of the enrolling parent.
Center’s plan of correction (implemented, Jun 23, 2023): “The full work addresses of the enrolling parent for child #3 and #5 have been added to the emergency consent forms. All emergency consent forms will include the full work addresses of the enrolling parent.”
Citation Jun 8, 2023 Inspection Records & paperwork
Information re: special needs 55 Pa. Code §3270.124(b)(5)
The emergency contact form of child #3 did not contain complete information on the child's as specified by the child's parent, physician, physician's assistant or CRNP, which is needed in an emergency situation or documentation this is not applicable to the child.
Center’s plan of correction (implemented, Jun 23, 2023): “Non applicable, "NA" has been added to child #3's emergency consent form regarding special needs as the child has no special needs. All emergency consent forms will include information on the child's special needs.”
Citation Jun 8, 2023 Inspection Records & paperwork
Insurance coverage information 55 Pa. Code §3270.124(b)(6)
The emergency contact form of child #4 did not contain the health insurance policy number for the child.
Center’s plan of correction (implemented, Jun 23, 2023): “The health insurance policy number has been added to child #4's emergency consent form. All emergency consent forms will include health insurance policy numbers of the child.”
Citation Jun 8, 2023 Inspection Records & paperwork
Name/address/phone release person 55 Pa. Code §3270.124(b)(7)
The emergency contact form of child #4 contained a person designated by the parent to whom the child may be released but did not include the person's address.
Center’s plan of correction (implemented, Jun 23, 2023): “The address of the person designated by the parent to whom the child may be released to has been added to child #4's emergency consent form. All emergency consent forms will include the name, address and telephone number of the individual designated by the parents to whom the child may be released.”
Citation Jun 8, 2023 Inspection Records & paperwork
Each child care space 55 Pa. Code §3270.124(c)
An emergency contact form was not present in the preschool classroom for a school-age child receiving care in said classroom.
Center’s plan of correction (implemented, Jul 7, 2023): “The emergency consent form of the child was transferred from the pre-k classroom to the preschool classroom that the child was in. All emergency consent forms will be transferred from one classroom to another when the children are moved from classroom to classroom.”
Citation Jun 6, 2022 Inspection Health & medication
Toddler/preschool: updated health report every 12 months/Initial and subsequent health reports 55 Pa. Code §3270.131(b)(2)/3270.182(1)
The file of child #1, a preschooler, contained a health assessment dated 1/24/20219 and an updated health assessment dated 5/27/2022, exceeding 12 months.
Center’s plan of correction (implemented, Jun 21, 2022): “Child#1 has a current health assessment dated 5/27/2022.”
Citation Jun 6, 2022 Inspection Health & medication
ACIP recommended immunization record /Initial and subsequent health reports 55 Pa. Code §3270.131(e)/3270.182(1)
The file of child #2, who has been enrolled more than 60 days, was observed to be in care at the time of inspection, but did not have an initial health assessment on file.
Center’s plan of correction (implemented, Jun 21, 2022): “An initial health assessment has been added to child #2's file.”
Citation Jun 6, 2022 Inspection Health & medication
12 months prior to service and every 24 months thereafter/Health assessment, TB test 55 Pa. Code §3270.151(a)/3270.192(3)
The file of facility person #2 contained a current health assessment dated 12/30/2021 with the previous health assessment being dated 12/21/2019, exceeding 24 months.
Center’s plan of correction (implemented, Jun 21, 2022): “Facility person #2 has a current health assessment in her file.”
Citation Jun 6, 2022 Inspection Food & feeding
Food served discarded 55 Pa. Code §3270.161(c)
A bottle was observed on the shelf in the infant room. When asked, the facility person stated the child drinks in small amounts and they try to give the bottle to the child over the course of an hour. If they child does not drink the contents in that hour, it is then discarded.
Center’s plan of correction (implemented, Jun 21, 2022): “The bottle was immediately discarded.”
Citation Jun 6, 2022 Inspection Emergency preparedness
Emergency plan 55 Pa. Code §3270.27(a)(6)
The facility had documentation of an emergency drill on 6/1/2022, but did not contain an annual emergency drill between 12/19/2020 and 12/19/2021.
Center’s plan of correction (implemented, Jun 21, 2022): “The facility has a current emergency drill conducted on 6/1/2022.”
Citation Jun 6, 2022 Inspection Building & playground safety
Devices must be compliant/Director or designated staff person ensure compliance 55 Pa. Code §3270.95(a)/3270.95(b)
Documentation of testing of the fire detection system exceeded 30 days on the following occasions: 8/3/2021 to 9/3/2021, 10/1/2021 to 11/1/2021, 4/29/2022 to 6/1/2022.
Center’s plan of correction (implemented, Jun 21, 2022): “The fire detection system was tested on June 1, 2002.”
Citation Jun 6, 2022 Inspection Health & medication
Health information/Initial and subsequent health reports 55 Pa. Code §3270.131(a)/3270.182(1)
The file of child #2 did not contain an initial health assessment which was required to be on file within 60 days following the first day of attendance.
Center’s plan of correction (implemented, Jun 21, 2022): “Child #2 now has an initial child health assessment on file.”
Citation Jun 6, 2022 Inspection Records & paperwork
Physician name, address, phone 55 Pa. Code §3270.124(b)(2)
The emergency contact form of child #1 did not contain the name and address, and child #3 did not contain the name, address and telephone number, of each child's physician or source of medical care.
Center’s plan of correction (implemented, Jun 21, 2022): “The name and address of child #1's physician has been added to her emergency contact form. The name, address, and telephone number of the child #3's physician has been added to her emergency contact form.”
Citation Jun 6, 2022 Inspection Records & paperwork
Parent home/work address, phone 55 Pa. Code §3270.124(b)(3)
The emergency contact form of child #1 did not contain the work address and telephone number of the enrolling parent.
Center’s plan of correction (implemented, Jun 21, 2022): “The parent's work address and telephone number of child #1 has been added to her emergency contact form.”
Citation Jun 6, 2022 Inspection Records & paperwork
Information re: special needs 55 Pa. Code §3270.124(b)(5)
The emergency contact form of child #1 and 4 did not contain information on the child's special needs, as specified by the child's parent, physician, physician's assistant or CRNP, which is needed in an emergency situation or documentation this did not apply to the child.
Center’s plan of correction (implemented, Jun 21, 2022): “Child #1 and #4 do not have special needs and this has been indicated on their emergency contact forms.”
Citation Jun 6, 2022 Inspection Training & qualifications
Health and Safety Training - Pediatric First Aid and CPR 55 Pa. Code §3270.31(f)(10)
Documentation of completion of acceptable pediatric first aid and pediatric CPR for facility person #1 was dated more than 90 days from their start date at the facility.
Center’s plan of correction (implemented, Jun 21, 2022): “Facility person #1 has current pediatric First aid and CPR.”
Citation Jun 6, 2022 Inspection Training & qualifications
Health and Safety Training 55 Pa. Code §3270.31(h)
The six-hour Health and Safety Basics training of facility person #2, 3, 4 was taken prior to 9/30/2016, and is no longer a valid training.
Center’s plan of correction (implemented, Jun 21, 2022): “Facility person #2, #3, and #4 will all complete the new 10 hour Get Started with Center-Based Care: Building Blocks for Quality, by Monday, June 20, 2022.”
Citation Jun 6, 2022 Inspection Records & paperwork
Availability of certificate of compliance and applicable regulations 55 Pa. Code §3270.25(a)
The facility did not have information for the parents on how to access the Chapter 3270 child care center regulations electronically.
Center’s plan of correction (implemented, Jun 21, 2022): “The facility posted a new sign in the lobby, with the DHS phone number and website, so that parents can access the regulations electronically.”
Citation Jun 6, 2022 Inspection Training & qualifications
Age and Training/Exp, educ., training at facility 55 Pa. Code §3270.31(e)/3270.192(2)(iii)
The file of facility person #2, 3 and 4 contained 5 of the 12 hours of professional development between the required time frame of 12/19/2020 and 12/19/2021, lacking 7 hours. The facility persons each contained the additional 7 hours after 12/19/2021: 3 hours of training on 1/17/2022 and 4 hours on 5/27/2022 (facility person #2) and 5/17/2022 (facility person #3 and 4).
Center’s plan of correction (implemented, Jun 21, 2022): “Facility persons #2, #3, and #4 will complete the 7 hours of training to meet the required 12 hours of professional development.”

“Core safety” marks citations about supervision and staff ratios, discipline and caregiver conduct, background checks, child protection and safe sleep, the topics our score weights most. Pennsylvania’s records don’t grade violations by severity. “Follow-up” marks a violation re-cited at a follow-up visit, counted once. How scores work.

Complaint investigations and reported incidents

Violation found Jul 22, 2026 Incident investigation
3 violations cited, listed under Citations.

Pennsylvania’s search lists complaint investigations in which the state found at least one violation (“verified complaints”). It does not say what a complaint alleged, or whether every violation relates to it. Incident investigations look into something that happened at the center; self-reported violations are ones the center reported to the state itself.

Daily rates

Age group Full time, per day Part time, per day
Newborn (Under 6 Weeks) $76.00 $61.20
Infant (6 Weeks-12 mos.) $76.00 $61.20
Young Toddler (13-24 mos.) $73.60 $58.00
Older Toddler (25-36 mos.) $73.60 $58.00
Preschool (37 mos.- Entering K) $62.80 $49.20
Young School-Age (K-3rd gr.) $62.80 $32.40
Older School-Age (4th gr.-15 yrs.) $62.80 $32.40

The daily price the center lists in Pennsylvania’s COMPASS search for families paying privately. The state notes that rates are subject to change and programs don’t have to share them, so confirm with the center. See what daycare costs in Pennsylvania.

About this center

Capacity 87 children
Certificate status Regular (COMPASS: awaiting renewal)
Certificate dated through Sep 18, 2026 (renewal pending)
Keystone STARS STAR 4 (accredited)
since Oct 31, 2025 · what STARS means
Operator Bradford Child Care Services INC
Hours Monday–Friday 6:00 AM–5:30 PM How Pennsylvania centers’ hours compare
Phone (724) 656-9350
State certificate # CER-00244155
Parent reviews Google Maps reviews
Not checked by Daycare Record

Common questions

Has Tender Care Learning Center/New Castle had any serious violations?

Pennsylvania cited 6 violations since 2021 on the topics Daycare Record treats as core safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep). The most recent, on Jul 22, 2026 (supervision): “Staff #1 placed Child #1 in a bouncy seat right next to the 3-drawer plastic storage bin that held the bottle warmer on it and then went to the other side of the room to change a diaper with her back to the other…” Pennsylvania’s records don’t grade violations by severity; each citation is listed in full above.

Have there been complaints about Tender Care Learning Center/New Castle?

Pennsylvania lists no complaint investigation that found a violation at Tender Care Learning Center/New Castle since 2021. Its search shows these “verified complaints” but not what a complaint alleged, or whether every violation relates to it.

What is Tender Care Learning Center/New Castle’s Keystone STARS rating?

STAR 4 (accredited), effective Oct 31, 2025. Keystone STARS is Pennsylvania’s quality rating program for child care, from STAR 1 to STAR 4. It measures program quality, not inspection results, so read both.

How does Tender Care Learning Center/New Castle compare with other daycares in New Castle?

It is #11 of 16 centers in New Castle by topic-weighted citations per inspection, and has more citations per inspection than 92% of Pennsylvania certified centers with enough inspection history to compare.

When was Tender Care Learning Center/New Castle last inspected?

Jun 9, 2026 (renewal). The state cited at least one violation during that visit.

How much does Tender Care Learning Center/New Castle cost?

It reported full-time daily rates of $76.00 for newborn, $76.00 for infant, $73.60 for young toddler, $73.60 for older toddler in Pennsylvania’s COMPASS search. Rates can change; confirm with the center.

Who runs Tender Care Learning Center/New Castle?

The legal entity on its Pennsylvania certificate is Bradford Child Care Services INC.

Certified centers nearby

Citations are quoted from Pennsylvania Department of Human Services inspection records (Office of Child Development and Early Learning, Bureau of Certification Services), including each finding and the center’s plan of correction. Rule numbers refer mostly to 55 Pa. Code Chapter 3270, the rules for child care centers; a few cite Chapter 20, which covers every certified facility. Pennsylvania’s records don’t grade violations by severity; the “core safety” label and the score are Daycare Record’s.

To check the state’s own record, search the center’s name on COMPASS Child Care Provider Search and open its inspection history. Data refreshed Oct 16, 2026.

Comparing centers? See how to choose a daycare: 30 questions to ask and a printable checklist.

Concerned about this center? See how to report a daycare: which state line to call, what to write down and what happens next.