Tender Care Learning Center/New Castle
Tender Care Learning Center/New Castle is a certified child care center in New Castle, PA, with capacity for 87 children. It holds a Keystone STAR 4 (accredited) rating. Since August 2021, Pennsylvania certification staff have inspected it 5 times. The state cited 55 violations, 6 of them core-safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep), most often for records & paperwork (17 of 55). 10 citations came in the last 12 months, including 2 on a core-safety topic. Measured by topic-weighted citations per inspection, it is #11 of 16 centers in New Castle and has more citations per inspection than 92% of Pennsylvania certified centers.
Inspection record
Every state visit
What inspectors cited most
Citations, newest first
Staff #1 placed Child #1 in a bouncy seat right next to the 3-drawer plastic storage bin that held the bottle warmer on it and then went to the other side of the room to change a diaper with her back to the other children in the room. Child #1 got the cord to the bottle warmer and pulled it down on themselves causing severe burns
Staff #1 placed Child #1 in a bouncy seat right next to the 3-drawer plastic storage bin that held the bottle warmer on it and then went to the other side of the room to change a diaper with her back to the other children in the room. Child #1 got the cord to the bottle warmer and pulled it down on themselves causing severe burns.
Staff #1 placed Child #1 in a bouncy seat right next to the 3-drawer plastic storage bin that held the bottle warmer on it and then went to the other side of the room to change a diaper with her back to the other children in the room. Child #1 got the cord to the bottle warmer and pulled it down on themselves causing severe burns. When the bottle warmer was tested for temperature after it had been run twice like it had been that day it read 170.6 degrees F.
The file for Staff #1 contained two mandated reporter trainings that were more than 60 months between them. The file for Staff #2 contained two state police, two FBI and two NSOR clearances that were all more than 60 months apart.
The file for Child # 3, an infant aged child, contained two child health reports that were more than 6 months apart.
The file for Child #2, who is an older toddler age child, contained two child health reports that are more than 12 months apart.
The files for Staff #1 and #2 both contain 2 health assessments that are more than 24 months apart.
The file for Child #4 was lacking an agreement form.
The file for Child #1 contained an agreement form that was lacking the persons to whom the child may be released.
The file for Child #3 contained an emergency contact form that was lacking the child's medical insurance policy number.
Show 45 older citations
The file for Staff #3 contains two child abuse, two FBI and two NSOR clearances that are all more than 60 months apart.
Both first aid kits in the Pre-K Room were lacking soap.
Peeling paint was observed on the bottom of the wall in the first stall of the Rainbow Restroom in the Preschool Room and on the bottom of the wall in the first and second stall of the Sunshine Restroom in the Preschool Room.
The foam blocks in the toddler room have bite marks in them. The Little Pigs Stem Kit foam pieces in the Preschool Room have bite marks in them.
The file for Child #3 contains a child health report that was obtained more than 60 days after the child's enrollment date.
The file for Child #1 contained an immunization record that was lacking 1 dose of rotavirus, 1 dose of DTAP, 1 dose of HIB, 1 dose of Pneumococcal and 1 dose of Polio.
The file for Staff #1 contained two health assessments that were more than 24 months apart.
The file for Staff #2 contained a health assessment that had communicable diseases checked yes with no explaination.
Two fire drills were conducted 11.13.24-1.15.25 which is more than 60 days between the two drills.
The file for Staff #2, who was serving as an AGS at the facility was lacking 1 year documented child care experience.
The file for Child #2 contained an agreement form that was lacking the persons to whom the child may be released.
The file for Child #1 contained an emergency contact form that was lacking the child's medical insurance policy number.
The file for Child #1 contained an emergency contact form that was lacking the address of one of the persons to whom the child may be released.
The file for Staff #1 contained a State Police Clearance that was still pending and was still in need of Ohio Child Abuse and Sex Offender Clearances.
The first aid kit in the Preschool Room was lacking sterile gauze pads.
There were numerous nap mats in the closet that had tears in them with stuffing coming out.
The file for Child #1 contained an emergency contact form that was lacking the child's medical insurance policy number.
The PA state police clearance of facility person #7, dated 12/22/2022 was not a completed clearance as it was "under review" and did not contain a dissemination date.
At approximately 1:25 pm, facility person #9 was supervising 11 children at naptime in the toddler classroom. The children napping was a mixed age-group of young and older toddlers making the nap ratio 1 staff to 10 children.
The letter provided to the parent of each enrolled child did not contain the emergency procedures for lockdown procedures or accommodations for infants, toddlers, children with disabilities, and children with chronic medical conditions in the event of an emergency.
Hand sanitizer labeled "keep out of the reach of children" was accessible to children on the table at the entrance to the facility.
A health assessment for child #6, identified as a young toddler (see coded LIS sheet), contained an initial health assessment dated 10/7/2022 and another health assessment lacking a date making it unable to be determined if the child had an updated health assessment with 6 months of the previous.
Documentation of fire drills exceeded 60 days from 9/7/2022 to 11/7/2022.
The initial health assessment of child #3 was dated 4/4/2023 which is more than 60 days from their first day at the child care facility (see coded LIS sheet).
The files of facility person #1, #4, #5, #6, #8 and #9, who took the acceptable 6- or 10-hour health and safety training prior to 10/4/2022, did not contain documentation of the one-hour updated health and safety training course, "Pennsylvania Health and Safety Update" and the file of facility person #2 and 3 contained documentation of the 1-hour training dated 5/19/2023, which was after the required completion date of 12/30/2022.
The facility had the original financial agreements in the files of child #1, #2, #3, #4, #5 and #6 when the parent is to receive the original and the facility is to retain a copy.
The emergency contact form of child #3 and #5 did not contain the full work address of the enrolling parent.
The emergency contact form of child #3 did not contain complete information on the child's as specified by the child's parent, physician, physician's assistant or CRNP, which is needed in an emergency situation or documentation this is not applicable to the child.
The emergency contact form of child #4 did not contain the health insurance policy number for the child.
The emergency contact form of child #4 contained a person designated by the parent to whom the child may be released but did not include the person's address.
An emergency contact form was not present in the preschool classroom for a school-age child receiving care in said classroom.
The file of child #1, a preschooler, contained a health assessment dated 1/24/20219 and an updated health assessment dated 5/27/2022, exceeding 12 months.
The file of child #2, who has been enrolled more than 60 days, was observed to be in care at the time of inspection, but did not have an initial health assessment on file.
The file of facility person #2 contained a current health assessment dated 12/30/2021 with the previous health assessment being dated 12/21/2019, exceeding 24 months.
A bottle was observed on the shelf in the infant room. When asked, the facility person stated the child drinks in small amounts and they try to give the bottle to the child over the course of an hour. If they child does not drink the contents in that hour, it is then discarded.
The facility had documentation of an emergency drill on 6/1/2022, but did not contain an annual emergency drill between 12/19/2020 and 12/19/2021.
Documentation of testing of the fire detection system exceeded 30 days on the following occasions: 8/3/2021 to 9/3/2021, 10/1/2021 to 11/1/2021, 4/29/2022 to 6/1/2022.
The file of child #2 did not contain an initial health assessment which was required to be on file within 60 days following the first day of attendance.
The emergency contact form of child #1 did not contain the name and address, and child #3 did not contain the name, address and telephone number, of each child's physician or source of medical care.
The emergency contact form of child #1 did not contain the work address and telephone number of the enrolling parent.
The emergency contact form of child #1 and 4 did not contain information on the child's special needs, as specified by the child's parent, physician, physician's assistant or CRNP, which is needed in an emergency situation or documentation this did not apply to the child.
Documentation of completion of acceptable pediatric first aid and pediatric CPR for facility person #1 was dated more than 90 days from their start date at the facility.
The six-hour Health and Safety Basics training of facility person #2, 3, 4 was taken prior to 9/30/2016, and is no longer a valid training.
The facility did not have information for the parents on how to access the Chapter 3270 child care center regulations electronically.
The file of facility person #2, 3 and 4 contained 5 of the 12 hours of professional development between the required time frame of 12/19/2020 and 12/19/2021, lacking 7 hours. The facility persons each contained the additional 7 hours after 12/19/2021: 3 hours of training on 1/17/2022 and 4 hours on 5/27/2022 (facility person #2) and 5/17/2022 (facility person #3 and 4).
“Core safety” marks citations about supervision and staff ratios, discipline and caregiver conduct, background checks, child protection and safe sleep, the topics our score weights most. Pennsylvania’s records don’t grade violations by severity. “Follow-up” marks a violation re-cited at a follow-up visit, counted once. How scores work.
Complaint investigations and reported incidents
Pennsylvania’s search lists complaint investigations in which the state found at least one violation (“verified complaints”). It does not say what a complaint alleged, or whether every violation relates to it. Incident investigations look into something that happened at the center; self-reported violations are ones the center reported to the state itself.
Daily rates
| Age group | Full time, per day | Part time, per day |
|---|---|---|
| Newborn (Under 6 Weeks) | $76.00 | $61.20 |
| Infant (6 Weeks-12 mos.) | $76.00 | $61.20 |
| Young Toddler (13-24 mos.) | $73.60 | $58.00 |
| Older Toddler (25-36 mos.) | $73.60 | $58.00 |
| Preschool (37 mos.- Entering K) | $62.80 | $49.20 |
| Young School-Age (K-3rd gr.) | $62.80 | $32.40 |
| Older School-Age (4th gr.-15 yrs.) | $62.80 | $32.40 |
The daily price the center lists in Pennsylvania’s COMPASS search for families paying privately. The state notes that rates are subject to change and programs don’t have to share them, so confirm with the center. See what daycare costs in Pennsylvania.
About this center
Common questions
Has Tender Care Learning Center/New Castle had any serious violations?
Pennsylvania cited 6 violations since 2021 on the topics Daycare Record treats as core safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep). The most recent, on Jul 22, 2026 (supervision): “Staff #1 placed Child #1 in a bouncy seat right next to the 3-drawer plastic storage bin that held the bottle warmer on it and then went to the other side of the room to change a diaper with her back to the other…” Pennsylvania’s records don’t grade violations by severity; each citation is listed in full above.
Have there been complaints about Tender Care Learning Center/New Castle?
Pennsylvania lists no complaint investigation that found a violation at Tender Care Learning Center/New Castle since 2021. Its search shows these “verified complaints” but not what a complaint alleged, or whether every violation relates to it.
What is Tender Care Learning Center/New Castle’s Keystone STARS rating?
STAR 4 (accredited), effective Oct 31, 2025. Keystone STARS is Pennsylvania’s quality rating program for child care, from STAR 1 to STAR 4. It measures program quality, not inspection results, so read both.
How does Tender Care Learning Center/New Castle compare with other daycares in New Castle?
It is #11 of 16 centers in New Castle by topic-weighted citations per inspection, and has more citations per inspection than 92% of Pennsylvania certified centers with enough inspection history to compare.
When was Tender Care Learning Center/New Castle last inspected?
Jun 9, 2026 (renewal). The state cited at least one violation during that visit.
How much does Tender Care Learning Center/New Castle cost?
It reported full-time daily rates of $76.00 for newborn, $76.00 for infant, $73.60 for young toddler, $73.60 for older toddler in Pennsylvania’s COMPASS search. Rates can change; confirm with the center.
Who runs Tender Care Learning Center/New Castle?
The legal entity on its Pennsylvania certificate is Bradford Child Care Services INC.
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Citations are quoted from Pennsylvania Department of Human Services inspection records (Office of Child Development and Early Learning, Bureau of Certification Services), including each finding and the center’s plan of correction. Rule numbers refer mostly to 55 Pa. Code Chapter 3270, the rules for child care centers; a few cite Chapter 20, which covers every certified facility. Pennsylvania’s records don’t grade violations by severity; the “core safety” label and the score are Daycare Record’s.
To check the state’s own record, search the center’s name on COMPASS Child Care Provider Search and open its inspection history. Data refreshed Oct 16, 2026.
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