Tender Hearts Childcare Academy
Tender Hearts Childcare Academy is a certified child care center in Philadelphia, PA, with capacity for 217 children. It holds a Keystone STAR 2 rating. Since August 2021, Pennsylvania certification staff have inspected it 8 times and confirmed violations in 2 complaint investigations. The state cited 16 violations, 4 of them core-safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep). 3 citations came in the last 12 months. Measured by topic-weighted citations per inspection, it is tied for #283 of 1,163 centers in Philadelphia and has fewer citations per inspection than 76% of Pennsylvania certified centers.
Inspection record
Every state visit
What inspectors cited most
Citations, newest first
On 12/1/25, during the renewal inspection, certification rep observed two damaged ceiling tiles in the indoor gross motor space. Certification rep observed shredded carpet edges, and damaged window blinds in the gross motor space.
On 12/1/25, during the renewal inspection, child #1 did not have evidence of an initial health assessment in the individual records.
On 12/1/25, during the renewal inspection, staff person#1 did not have the required annual minimum of 12 clock hours of childcare training. Staff person #1 had evidence of a total of 9hrs of childcare training in their individual records.
On 8/1/25 it was reported that an individual staff person was spraying water on a child, who was misbehaving. Every time the child misbehaved that was the punishment for the child. During the complaint investigation, it was verified by the facility owner that this incident did happen, and staff was terminated due to this complaint
On 1/9/25, during the renewal inspection, staff persons #2 & #3 did not have evidence a disclosure statement in the individual staff record.
On 1/9/25, during the renewal inspection, Child #2 did not have evidence of a health assessment including the immunization in the individual child records.
On 1/9/25, during the renewal inspection, staff #1 did not have evidence of an updated fire safety training in the individual staff records.
On 1/9/25, during the renewal inspection, staff person #2 did not have evidence of the required health and safety training in the individual staff records.
On 1/9/25, during the renewal inspection, children # 1 and #2 did not have evidence of their admission dates on their individual agreement form.
On 1/9/25, during the renewal inspection, staff person #2 & #4 did not have evidence of two written, nonfamily references from individuals attesting to the person's suitability to serve as a facility person in the individual staff records.
On 6/29/23 during an unannounced visit the file of Staff person #1 and Individual #1 did not contain a completed NSOR Verification Letter.
On 6/29/23 during an unannounced visit, The Staff present at the facility were not able to identify the names of children in their assigned groups for supervision purposes.
On 6/29/23 during a complaint investigation, video footage from the facility confirmed that Staff Person #1 kicked the cot that Child #1 was kneeling on causing the child to fall over and sustain a serious injury to their head.
During a renewal inspection on 03/07/2023, the emergency plan did not provide accommodations for infants, toddlers, children with disabilities, and children with chronic medical conditions.
During a renewal inspection on 03/07/2023, the emergency plan did not provide accommodations for evacuation of children from the facility building and evacuation of children to a location away from the facility premises.
During a renewal inspection on 03/07/2023, the files for children # 1, 2, 3, 4, 5 did not contain a Child Services Report.
“Core safety” marks citations about supervision and staff ratios, discipline and caregiver conduct, background checks, child protection and safe sleep, the topics our score weights most. Pennsylvania’s records don’t grade violations by severity. “Follow-up” marks a violation re-cited at a follow-up visit, counted once. How scores work.
Complaint investigations and reported incidents
Pennsylvania’s search lists complaint investigations in which the state found at least one violation (“verified complaints”). It does not say what a complaint alleged, or whether every violation relates to it. Incident investigations look into something that happened at the center; self-reported violations are ones the center reported to the state itself.
Daily rates
| Age group | Full time, per day | Part time, per day |
|---|---|---|
| Infant (6 Weeks-12 mos.) | $55.00 | — |
| Young Toddler (13-24 mos.) | $50.00 | — |
| Older Toddler (25-36 mos.) | $50.00 | — |
| Preschool (37 mos.- Entering K) | $45.00 | $35.00 |
| Young School-Age (K-3rd gr.) | $35.00 | $30.00 |
| Older School-Age (4th gr.-15 yrs.) | $35.00 | $30.00 |
The daily price the center lists in Pennsylvania’s COMPASS search for families paying privately. The state notes that rates are subject to change and programs don’t have to share them, so confirm with the center. See what daycare costs in Pennsylvania.
About this center
Common questions
Has Tender Hearts Childcare Academy had any serious violations?
Pennsylvania cited 4 violations since 2021 on the topics Daycare Record treats as core safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep). The most recent, on Aug 12, 2025 (caregiver conduct): “On 8/1/25 it was reported that an individual staff person was spraying water on a child, who was misbehaving. Every time the child misbehaved that was the punishment for the child. During the complaint investigation, it…” Pennsylvania’s records don’t grade violations by severity; each citation is listed in full above.
Have there been complaints about Tender Hearts Childcare Academy?
Pennsylvania lists 2 complaint investigations since 2021 in which it found at least one violation; the violations are listed above. Its search shows these “verified complaints” but not what a complaint alleged, or whether every violation relates to it.
What is Tender Hearts Childcare Academy’s Keystone STARS rating?
STAR 2, effective May 9, 2026. Keystone STARS is Pennsylvania’s quality rating program for child care, from STAR 1 to STAR 4. It measures program quality, not inspection results, so read both.
How does Tender Hearts Childcare Academy compare with other daycares in Philadelphia?
It is tied for #283 of 1,163 centers in Philadelphia by topic-weighted citations per inspection, and has fewer citations per inspection than 76% of Pennsylvania certified centers with enough inspection history to compare.
When was Tender Hearts Childcare Academy last inspected?
Dec 1, 2025 (renewal). The state cited at least one violation during that visit.
How much does Tender Hearts Childcare Academy cost?
It reported full-time daily rates of $55.00 for infant, $50.00 for young toddler, $50.00 for older toddler, $45.00 for preschool in Pennsylvania’s COMPASS search. Rates can change; confirm with the center.
Who runs Tender Hearts Childcare Academy?
The legal entity on its Pennsylvania certificate is Tender Hearts Childcare Academy LLC.
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Citations are quoted from Pennsylvania Department of Human Services inspection records (Office of Child Development and Early Learning, Bureau of Certification Services), including each finding and the center’s plan of correction. Rule numbers refer mostly to 55 Pa. Code Chapter 3270, the rules for child care centers; a few cite Chapter 20, which covers every certified facility. Pennsylvania’s records don’t grade violations by severity; the “core safety” label and the score are Daycare Record’s.
To check the state’s own record, search the center’s name on COMPASS Child Care Provider Search and open its inspection history. Data refreshed Oct 16, 2026.
Comparing centers? See how to choose a daycare: 30 questions to ask and a printable checklist.
Concerned about this center? See how to report a daycare: which state line to call, what to write down and what happens next.