The Caring Heart Child Care Center

At the time of the renewal inspection the certification representative observed that the emergency contact information for child #3 did not include the name, address and telephone number of the child's physician or source of medical care.

At the time of the renewal inspection the certification representative observed that the emergency contact information for child #3 did not include the health insurance coverage and policy number for a child under a family policy or Medical Assistance benefits.

At the time of the renewal inspection the certification representative observed that the emergency contact information for child #3 did not include the address of the individual designated by the parent to whom the child may be released.

At the time of the renewal inspection the certification representative observed that the file for staff #2 and #3 did not have documentation for the completion of PQAS approved pediatric first aid and pediatric cardiopulmonary resuscitation (CPR).

At the time of the renewal inspection the certification representative observed that staff #1 had a child abuse clearance, dated 9/28/18 and mandated reporter training, dated 11/2018; that were more than 60 months old. The DHS FBI clearance was not in the staff file for staff #2.

At the time of the renewal inspection the certification representative observed that the emergency plan for the facility did not specify a method for facility persons to contact parents as soon as reasonably possible when an emergency situation arises.

At the time of the renewal inspection the certification representative observed that the emergency plan for the facility did not specify a method for facility persons to inform parents that the emergency has ended and to provide instruction as to how parents can safely be reunited with their children..

At the time of the renewal inspection the certification representative observed that the facility did not have the emergency plan posted in a conspicuous location.

At the time of the renewal inspection the certification representative observed that the parents of the facility were not provided with a letter explaining the emergency plan.

At the time of the renewal inspection the certification representative observed that the bathrooms and classroom sinks did not have a handwashing sign that stated, "A facility person and an able child shall wash his hands after toileting and before eating."

At the time of the renewal inspection the certification representative observed that the operator did not have a written and posted policy identifying safe pedestrian crossways, pick-up and drop-off points and bike routes in the vicinity of the facility.

At the time of the renewal inspection the certification representative observed that the emergency plan for the facility did not include accommodations for infants and toddlers that are in care.

At the time of the renewal inspection the certification representative observed that child #5, admitted on 10/2/23, did not have a health report on file at the facility.

At the time of the renewal inspection the certification representative observed that the facility had an emergency plan that did not include the facility's plan for continuity of operation during and in the aftermath of an emergency/disaster. Also, the facility had a written policy and procedure to identify the prevention of shaken baby syndrome, abusive head trauma, and child maltreatment but it did not address the strategies for coping with a crying, fussing, or distraught child and the prevention and identification of child maltreatment.

At the time of the renewal inspection the certification representative observed that the agreement for child #1 and #5 did not have a signature of a parent.

At the time of the renewal inspection the certification representative observed that there was no child service report, in the last 6 months, on file for child # 2, 4, and 5.

As a result of complaint investigation conducted on 1/26/23, it was verified by DHS- Cert Rep that staff person #1 use harsh demeaning language towards the children in care. In addition, staff person #1 while yelling at the child called him a "simpleton".