Volunteers of America Childrens Center
Volunteers of America Childrens Center is a certified child care center in Allentown, PA, with capacity for 211 children. It holds a Keystone STAR 3 rating. Since August 2021, Pennsylvania certification staff have inspected it 8 times and confirmed violations in 2 complaint investigations. The state cited 42 violations, 7 of them core-safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep), most often for training & qualifications (10 of 42). 1 citation came in the last 12 months. Measured by topic-weighted citations per inspection, it is tied for #48 of 82 centers in Allentown and has more citations per inspection than 60% of Pennsylvania certified centers.
Inspection record
Every state visit
What inspectors cited most
Citations, newest first
A fire system check was conducted on 11/4/25 and again on 12/23/25 which is a span of 49 days. A system check was conducted on 12/23/25 and another on 1/29/26 which is a span of 37 days this exceeds the requirement of testing every 30 days.
Staff person #1 has an expired child abuse clearance dated 1/30/20 and an NSOR clearance dated 2/3/20. Staff person #3 has an expired NSOR clearance dated 2/7/20. Staff person #4 has an expired NSOR clearance dated 2/7/20. Staff person #5 has an expired state police clearance dated 1/18/20, expired child abuse clearance dated 2/4/20 and an expired FBI clearance dated 1/17/20. Staff person #6 has an expired state police clearance dated 1/16/20, a child abuse clearance dated 1/23/20, an NSOR clearance dated 1/9/20, and missing an FBI clearance. Staff person #9 has an expired state police clearance dated 2/14/20.
The facility does not have a plan to address continuity of operations.
Emergency drills have not been completed annually, documentation of last drill is dated 9/1/23.
Operator has not sent a copy of the emergency plan and updated to the local municipality and to the county emergency management agency annually, date of last copy sent 9/2022.
Operator has not notified the local traffic authorities annually in writing of the location of the facility and the program's use of pedestrian and vehicular routes around the childcare facility, date last notified 9/25/23.
Staff person #1, 2, 3, 4, 5 & 7 are missing updated annual written evaluations.
Staff #1, 2, 3, 4, 5, 7 & 8 are missing two written nonfamily references.
Staff #1 does not have proof on file that the annual 12 hours of child care training has been completed.
Facility person 1 did not have the state police, child abuse or FBI clearance on file. Facility person 2 did not have the DHS FBI clearance on file. There was only proof of applying for the DHS FBI clearance in facility person's 2 file. Facility persons 1 and 2 are past their 90 days of hire. Please see LIS for dates of hire.
Show 32 older citations
Staff 3 and 5 did not have emergency plan training on file.
Walls in the lunchroom and front playground had peeling plaster. The wall upon entering the lunchroom to the far right had peeling plaster. Upon entering the front playground, the wall to the left had peeling plaster. The front playground will not be used until peeling paint is fixed.
Staff 5 did not have a health assessment or TB screening on file. Staff 6's health assessment did not have a signature from a physician, physician's assistant or CRNP.
The facility did have a fire drill documented on 4/9/2024. However, previous fire drills for the year of 2024 were not documented. As a result, the fire drills were not previously conducted every 60 days.
Staff 5 did not have fire safety training on file. Please see LIS for date of hire.
Facility persons 1 and 2 did not completed the mandated reporter training within 90 days of their date of hire (see LIS code sheet for date of hire).
Staff 5 did not have a staff evaluation on file.
The school age room did not have a daily schedule posted.
Children 1-5 did not have updated child service reports on file. Children 2 and 4 did not have a child service report on file. Child 1's last updated child service report was on 6/24/2023. Child 3's was on 1/19/2023 and child 5's was on 9/17/2023.
Staff 4 did not have verification of childcare experience on file.
Staff 4 and 5 did not have 12 hours of annual training on file.
Facility self-reported to DHS on 12/12/2023 that child 1 left her classroom for approximately 3-4 minutes on 12/8/2023. Staff 1 was in the classroom with 4 children in care, including child 1. There is a bathroom connected to the classroom. After staff 1 helped child 1 in the bathroom, staff 1 began to assist another child in the bathroom. During that time, staff 1 stated child 1 exited the classroom door. Staff 1 stated that as soon as she walked out of the bathroom, she observed the classroom door open. As per staff 1, it was less than one minute from the time she walked out of the bathroom and child 1 exiting the classroom. After exiting the classroom door, the child turned right and went through two double green doors. After the double green doors, child 1 went down a flight of stairs and straight through one of the exits/entrances of the building where the public would need to be buzzed in. When outside, she then went towards where the facility vans are parked and was found by staff 2. Staff 2 called staff 3 around 2:38p.m. to receive child 1 from her. At 2:41p.m. staff 3 did receive child 1 from staff 2.
Facility self-reported to DHS on 12/12/2023 that child 1 left her classroom for approximately 3-4 minutes on 12/8/2023. Staff 1 was in the classroom with 4 children in care, including child 1. There is a bathroom connected to the classroom. After staff 1 helped child 1 in the bathroom, staff 1 began to assist another child in the bathroom. Facility self-reported to DHS on 12/12/2023 that child 1 left her classroom for approximately 3-4 minutes on 12/8/2023. Staff 1 was in the classroom with 4 children in care, including child 1. There is a bathroom connected to the classroom. After staff 1 helped child 1 in the bathroom, staff 1 began to assist another child in the bathroom. During that time, staff 1 stated child 1 exited the classroom door. Staff 1 stated that as soon as she walked out of the bathroom, she observed the classroom door open. As per staff 1, it was less than one minute from the time she walked out of the bathroom and child 1 exiting the classroom. After exiting the classroom door, the child turned right and went through two double green doors. After the double green doors, child 1 went down a flight of stairs and straight through one of the exits/entrances of the…
During a complaint investigation, it was found that staff 2 had expired state police and FBI clearances on file. Staff 2 also did not have a child abuse clearance on file. The FBI clearance that was on file was dated 3/27/2009 and the state police clearance that was on file was dated 11/16/2015. Staff 2 also did not have an updated mandated reporter training on file. The mandated reporter training that was on file was last dated 6/3/2015. Staff 1 did not have a mandated reporter training on file.
During an inspection on 11/20/2023, it was found that there was a "report of concern" on file that staff 1 inappropriately touched a child at the facility. There was no proof on file that the facility reported the incident to another agency.
During a complaint investigation, it was determined through multiple interviews that staff 1 allowed children 1-3 to drive one of the facility vans through the parking lot. He would sit in the driver seat while the children would sit in his lap.
During a complaint investigation, it was determined through multiple interviews that staff 1 allowed children 1-3 to drive one of the facility vans through the parking lot. He would sit in the driver seat while the children would sit in his lap. Children 1-3 are younger than 7 years of age and were not in an appropriate age restraint system.
During an inspection on 11/20/2023, it was found that the last fire alarm testing that was conducted was on 10/13/2023, making it more than 30 days between testing of the alarm system.
Staff person #1 and 3 has not completed the following required pre-service training: Get Started in Center Based Care. Please LIS for dates of hire.
Staff person #2 did not complete the required one-hour 2022 update to the health and safety training by 12/30/2022.
Staff person 3 has not completed the following required pre-service training: Pediatric first aid/cpr. Please see LIS for dates of hire.
Staff 1 and 2, who are not in child care roles, did not have appropriate clearances on file. Staff 1's state police clearance was last updated on 12/17/2015. He also did not have a DHS FBI clearance on file. Staff 2 only had proof of applying for the DHS FBI clearance.
In the preschool room, there was an outlet uncovered in the power strip which was by the computer area.
Expired inhalers were observed in the cafeteria area.
Fire alarm testing was conducted pm 6/12/2023, 9/1/2023 and 10/13/2023 making it more than 30 days between tests.
Staff 3, 4, 5 and 6 did not have updated staff evaluations on file.
Child 2 and 3 did not have updated child service reports on file. Child 2's last child service report was dated 1/19/2023. Child 3's child service report was last dated 10/1/2021. Child 1 and 2 also need updated emergency forms. Child 1's emergency form was last updated on 3/11/2022 and child 2's was last updated 8/15/2021. See LIS for dates of admission.
During the annual inspection on 10/12/2022, there was a missing ceiling tile in the back kitchen to the left. A ceiling tile next to that was also chipped.
Plastic bags were in a drawer by the sink in the Teddy Bear room. The drawer was unlocked. There was rubber gloves accessible to the children in the Grasshopper room. The rubber gloves were in an unlocked drawer accessible to children.
Staff 1 had an outdated physical. It was last updated in August of 2020 making it more than 2 years since the last update.
The facility did not have an emergency drill documented during the annual inspection on 10/12/2022.
Children 1 and 2 had outdated emergency forms and fee agreements. Child 1's fee agreeement and emergency form was last updated on 4/5/2022. Child 2's were last updated on 4/7/2022.
“Core safety” marks citations about supervision and staff ratios, discipline and caregiver conduct, background checks, child protection and safe sleep, the topics our score weights most. Pennsylvania’s records don’t grade violations by severity. “Follow-up” marks a violation re-cited at a follow-up visit, counted once. How scores work.
Complaint investigations and reported incidents
Pennsylvania’s search lists complaint investigations in which the state found at least one violation (“verified complaints”). It does not say what a complaint alleged, or whether every violation relates to it. Incident investigations look into something that happened at the center; self-reported violations are ones the center reported to the state itself.
Daily rates
| Age group | Full time, per day | Part time, per day |
|---|---|---|
| Young Toddler (13-24 mos.) | $64.00 | — |
| Older Toddler (25-36 mos.) | $59.00 | $44.00 |
| Preschool (37 mos.- Entering K) | $59.00 | $40.00 |
| Young School-Age (K-3rd gr.) | $39.00 | $31.60 |
| Older School-Age (4th gr.-15 yrs.) | $39.00 | $31.60 |
The daily price the center lists in Pennsylvania’s COMPASS search for families paying privately. The state notes that rates are subject to change and programs don’t have to share them, so confirm with the center. See what daycare costs in Pennsylvania.
About this center
Common questions
Has Volunteers of America Childrens Center had any serious violations?
Pennsylvania cited 7 violations since 2021 on the topics Daycare Record treats as core safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep). The most recent, on Feb 25, 2025 (background checks): “Staff person #1 has an expired child abuse clearance dated 1/30/20 and an NSOR clearance dated 2/3/20. Staff person #3 has an expired NSOR clearance dated 2/7/20. Staff person #4 has an expired NSOR clearance dated…” Pennsylvania’s records don’t grade violations by severity; each citation is listed in full above.
Have there been complaints about Volunteers of America Childrens Center?
Pennsylvania lists 2 complaint investigations since 2021 in which it found at least one violation; the violations are listed above. Its search shows these “verified complaints” but not what a complaint alleged, or whether every violation relates to it.
What is Volunteers of America Childrens Center’s Keystone STARS rating?
STAR 3, effective Jul 27, 2026. Keystone STARS is Pennsylvania’s quality rating program for child care, from STAR 1 to STAR 4. It measures program quality, not inspection results, so read both.
How does Volunteers of America Childrens Center compare with other daycares in Allentown?
It is tied for #48 of 82 centers in Allentown by topic-weighted citations per inspection, and has more citations per inspection than 60% of Pennsylvania certified centers with enough inspection history to compare.
When was Volunteers of America Childrens Center last inspected?
Feb 24, 2026 (renewal). The state cited at least one violation during that visit.
How much does Volunteers of America Childrens Center cost?
It reported full-time daily rates of $64.00 for young toddler, $59.00 for older toddler, $59.00 for preschool, $39.00 for young school-age in Pennsylvania’s COMPASS search. Rates can change; confirm with the center.
Who runs Volunteers of America Childrens Center?
The legal entity on its Pennsylvania certificate is Volunteers Of America Of Pennsylvania.
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Citations are quoted from Pennsylvania Department of Human Services inspection records (Office of Child Development and Early Learning, Bureau of Certification Services), including each finding and the center’s plan of correction. Rule numbers refer mostly to 55 Pa. Code Chapter 3270, the rules for child care centers; a few cite Chapter 20, which covers every certified facility. Pennsylvania’s records don’t grade violations by severity; the “core safety” label and the score are Daycare Record’s.
To check the state’s own record, search the center’s name on COMPASS Child Care Provider Search and open its inspection history. Data refreshed Oct 16, 2026.
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