Daycare RecordChild care inspection records

New Heights Learning Zone

11105 Milwaukee Ave, Lubbock, TX 79424 · Lubbock County
1 high-risk citation in last 12 monthsAccepts child care subsidies

New Heights Learning Zone is a licensed child care center in Lubbock, TX, licensed for up to 163 children and serving infants through school-age children. It has held its Texas license since 2022. Since October 2021, state inspectors have visited 16 times and investigated 3 reports. Inspectors recorded 19 citations, 3 of them high-risk, most often for health & medication (4 of 19). 4 citations came in the last 12 months, including 1 high-risk. 26% were corrected during the inspection itself. Measured by risk-weighted citations per inspection, it is #96 of 102 centers in Lubbock and better than 28% of licensed centers statewide.

Inspection record

Better than 28%of 9,147 Texas licensed centers, comparing risk-weighted citations per inspection. More citations than most
#96 of 102 centers in Lubbock
3High risk
8Medium High risk
7Medium risk
1Medium Low risk
0Low risk
19 citations from 16 inspections and 3 reports since Oct 1, 2021 · 4 in the last 12 months · last inspected Sep 22, 2026

Every state visit

20222023202420252026INSPECTIONS (top) · REPORTS & INVESTIGATIONS (bottom)Sep 22, 2026 · Inspection · no citationSep 4, 2026 · Inspection · no citationAug 14, 2026 · Inspection · no citationAug 13, 2026 · Report/investigation · no citationNov 18, 2025 · Inspection · no citationNov 13, 2025 · Report/investigation · citation foundOct 10, 2025 · Inspection · citation foundDec 3, 2024 · Inspection · citation foundNov 18, 2024 · Inspection · citation foundJun 4, 2024 · Inspection · no citationMay 29, 2024 · Inspection · no citationMar 22, 2024 · Inspection · no citationDec 4, 2023 · Inspection · citation foundJan 10, 2023 · Inspection · no citationDec 30, 2022 · Inspection · citation foundJul 25, 2022 · Inspection · citation foundMay 16, 2022 · Inspection · no citationMay 12, 2022 · Report/investigation · no citationJan 21, 2022 · Inspection · no citation
Citation foundNo citation

What inspectors cited most

Health & medication4
Building & playground safety4
Training & qualifications4
Records & paperwork3
Other standards2
Staff ratios1
Food & feeding1

Citations, newest first

Medium HighNov 13, 2025Found during an investigationHealth & medication
AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization §746.305(a)(2)
During the investigation, it was determined that the staff was aware of a child receiving medical attention after sustaining an injury while in care but did not report to Child Care Regulation within two days of becoming notified.
Correction verified Dec 1, 2025
Medium HighOct 10, 2025InspectionHealth & medication
Diaper Changing Equipment - Smooth, Non-absorbent, Easy to Clean Surface §746.3503(a)
It was found during the inspection there was a classroom that had a diaper changing mat that had tears in the material causing the mat to be absorbent. This was corrected during the inspection by replacing the mat with a new mat.
Corrected during the visit
HighOct 10, 2025InspectionBuilding & playground safety
Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months §746.5101(a)
The operation does not have a current Annual Fire Inspection. The lastAnnual Fire Inspection conducted was on 5/17/2024.
Correction verified Oct 23, 2025
MediumOct 10, 2025InspectionTraining & qualifications
Documented Annual Training Area - 24 Hours Required §746.1309(a)
1 out of 4 caregiver records reviewed did not have trainings Recognizing and preventing shaken baby syndrome and abusive head trauma, Understanding and using safe sleep practices and preventing sudden infant death syndrome (SIDS),and Understanding early childhood brain development for annual training year 2024-2025.
Correction verified Oct 13, 2025
Medium HighDec 3, 2024InspectionTraining & qualifications
CPR Training and Recertification Adhere to Guidelines-skill based §746.1315(b)(1)
Follow up was conducted and it was found that 2 out of the 3 missing still did not have the hands on skill based training for CPR and has been employed more than 90 days.
Correction verified Dec 6, 2024
Medium LowDec 3, 2024InspectionRecords & paperwork
Required Personnel Records - Required Affidavit (Form 2912) §746.901(5)
1 out of 4 records reviewed was missing the Pre-Employment Affidavit.
Correction verified Dec 6, 2024
MediumNov 18, 2024InspectionRecords & paperwork
Children's Records - Admission Information §746.603(a)(2)
1 out of 10 records reviewed was missing a child's addmission form. 1 out of 10 records reviewed was missing the address for the Emergency Contact person. 1 out of 10 records reviewed was missing Emergency Medical Care information. 1 out of 10 records reveiwed was missing an Immunization Record.
Correction verified Dec 3, 2024
Medium HighNov 18, 2024InspectionTraining & qualifications
CPR Training and Recertification Adhere to Guidelines-skill based §746.1315(b)(1)
3 out of 10 records reviewed did not have the hands on skill based training for CPR and has been employed more than 90 days.
Correction verified Dec 3, 2024
Medium HighNov 18, 2024InspectionHealth & medication
Immunization Records, Exceptions, and Exemptions Current §746.613(b)
2 out of 10 records reviewed did not have current immunization record on file.
Correction verified Dec 3, 2024
MediumNov 18, 2024InspectionStaff ratios
Reduction of child/caregiver naptime ratio by 50% allowed, If 13 or more children in care, children are 18 mo. or older and other standards met §746.1613(a)
It was found that the operation reduced the number of caregivers in a classroom during naptime. This classroom was combined and had an infant in the classroom therefore this classroom was out of ratio. There were 18 children ranging from 17 months to 2 years old. Out of the 18 children in the room there was 1 child under the age of 18 months.
Correction verified Dec 3, 2024
MediumNov 18, 2024InspectionRecords & paperwork
Required Personnel Records §746.901
4 out of 10 records reviewed was missing the Pre-Employment Affadavit. 2 out of 10 records reviewed was missing the Notorized Affadavit.
Correction verified Dec 3, 2024
Medium HighDec 4, 2023InspectionOther standards
Requirement of Gas Leak Inspection §746.5401
It was found during the inspection that the last gas inspection was conducted on 6/25/2021.
Correction verified Jan 2, 2024
Medium HighDec 30, 2022InspectionBuilding & playground safety
Required Records Maintained and Made Available - Fire Inspection Report, Including Written Approval for Above/Below Ground Level Care §746.801(11)
During the inspection it was observed that the last fire inspection was conducted on 6/16/2021
Correction verified Jan 6, 2023
Medium HighDec 30, 2022InspectionTraining & qualifications
Each Caregiver and the Director Must Have Current Training in pediatric first aid with rescue breathing and choking. §746.1315(a)
The director did not have proof of current CPR/First Aid certification.
Correction verified Jan 6, 2023
HighDec 30, 2022InspectionHealth & medication
AP Background ck determination - If provisionally eligible w/conditions or eligible w/conditions you must restrict duties per conditions/restrictions §745.635(3)
A caregiver was allowed to be alone with a group of children when the conditions of their background check stated that they cannot be alone with a child or group of children. Note- This was corrected during the inspection when a 2nd caregiver without conditions came into the classroom.
Corrected during the visit
MediumDec 30, 2022InspectionFood & feeding
Written Feeding Instructions - Review and Update Every 30 Days §746.2421(b)
One infant's feeding instructions has not been updated since 5/01/2022.
Correction verified Jan 6, 2023
HighDec 30, 2022InspectionOther standards
Activities for Infants - Not in Restrictive Device for more than 15 Minutes §746.2417(2)(B)
During the inspection an infant was observed awake in a restrictive device and the caregver reported the child had been in the restrictive device awake for 30 minutes. This was corrected during the inspection when the caregiver removed the child from the restrictive device.
Corrected during the visit
MediumJul 25, 2022InspectionBuilding & playground safety
Documentation of Drills §746.5205(4)
The fire drill is not current as the last one was conducted on 12/21/2021. A fire drill was conducted and documented during the inspection.
Corrected during the visit
MediumJul 25, 2022InspectionBuilding & playground safety
Maintenance Procedures for Active Play - Monthly Maintenance Checklist §746.4751(b)
The maintenance checklist is not current as the last one was conducted on 1/03/2022. During the inspection the operations CEO conducted and documented an inspection of the active play space and equipment.
Corrected during the visit

About this center

Licensed capacity163 children
Ages servedInfant, Toddler, Pre-Kindergarten, School
Hours07:00 AM-06:00 PM
DaysMon, Tue, Wed, Thu, Fri
Licensed sinceFeb 25, 2022
DirectorMario Sandoval
Phone8067903832
State operation #1732755

Common questions

Does New Heights Learning Zone take infants?

Yes. Texas licenses it to care for infants through school-age children.

What are New Heights Learning Zone’s hours?

7 AM to 6 PM, Monday through Friday, according to its state licensing record. Confirm holiday and summer hours with the center.

Does New Heights Learning Zone accept child care subsidies?

Yes, according to its state licensing record.

Has New Heights Learning Zone had any serious violations?

Inspectors recorded 3 high-risk citations since 2021. The most recent was on Oct 10, 2025: “Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months.” Each one is listed in full above.

How does New Heights Learning Zone compare with other daycares in Lubbock?

It is #96 of 102 centers in Lubbock by risk-weighted citations per inspection, and is better than 28% of licensed centers statewide (out of 9,147 Texas centers with enough inspection history).

When was New Heights Learning Zone last inspected?

Sep 22, 2026. No violations were found during that visit.

Other centers near 79424

Citations are quoted from Texas HHS inspection records. Many are corrected the same day, and a citation is a finding about one rule, not a judgment about a center overall.

To see the official record, search operation 1732755 on Search Texas Child Care. Data refreshed Sep 30, 2026.