Daycare RecordChild care inspection records

Hugs Hangout · 2500 Cottonwood Drive, San Bruno

2500 Cottonwood Drive, San Bruno, CA 94066 · San Mateo County
2 substantiated complaintsChild care center (preschool)

Hugs Hangout is a licensed child care center in San Bruno, CA, licensed for up to 60 children and serving preschool-age children. It has held its California license since 2023. Since February 2021, state licensing staff have inspected it 2 times and investigated 4 complaints, 2 of them substantiated. The state issued 3 citations, 0 of them Type A (the most serious), most often for caregiver conduct (2 of 3). 2 citations came in the last 12 months. Measured by weighted citations per inspection, it is #10 of 14 centers in San Bruno and has more citations per inspection than 72% of California licensed centers.

Inspection record

More citations than 72%of 10,948 California licensed centers, per inspection, weighted by severity. More citations than most
#10 of 14 centers in San Bruno
0Type A citations
3Type B citations
2Inspections
2 of 4Complaints substantiated
3 citations from 7 state visits since Feb 8, 2021 · 2 in the last 12 months · last inspected May 12, 2026

Every state visit

20222023202420252026INSPECTIONS (top) · REPORTS & INVESTIGATIONS (bottom)May 12, 2026 · Report/investigation · citation foundMay 12, 2026 · Inspection · no citationNov 3, 2025 · Report/investigation · citation foundNov 3, 2025 · Report/investigation · no citationJun 30, 2025 · Report/investigation · no citationNov 21, 2024 · Inspection · citation foundJul 28, 2023 · Report/investigation · no citation
Citation issuedNo citationTop row: inspections · bottom row: complaint investigations and other visits

What inspectors cited most

Caregiver conduct2
Other standards1

Citations, newest first

Type BMay 12, 2026Complaint investigationCaregiver conduct
Personal rights §101223(a)
Based on the course of the investigation, interviews were conducted and the facility did not comply with section cited above which posed a potential health, safety or personal rights risk to children in care.
Plan of correction due May 29, 2026
Type BNov 3, 2025Complaint investigationCaregiver conduct
Personal Rights
Personal Rights (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. This requirement was not met as evidencced by: 1 Director will take the following actions: 1. Conduct staff trainings periodically on developmentally appropriate ways of discplining and managing children. 2. Teachers will submit a daily observations and reflections form noting any incidents or challenges in the classroom. Based on record review and interviews conducted, it was confirmed that, at least, on one occasion, a child was made to sit seperately from the rest of the class for being disruptive at lunch time and on another occasion, child was asked to put their head down for being disruptive at circle time. 8 Director submitted a written note to LPAs with the actions taken since the complaint…
Plan of correction due Nov 3, 2025
Type BNov 21, 2024InspectionOther standards
California Lead Action Level at Child Care Centers: Testing results §101700(c)(1)(1)
Based on observation and record review, the licensee did not comply with the section cited above by testing after 180 days of licensure. Facility tested on 02/17/2024, which poses/posed a potential health, safety or personal rights risk to persons in care.
Plan of correction due Nov 21, 2024

Complaint investigations

SubstantiatedMay 12, 2026Complaint investigationreceived Mar 23, 2026
Substantiated allegation:
Staff do not treat daycare children with dignity and respect.
1 citation issued during this investigation, listed under Citations.
SubstantiatedNov 3, 2025Complaint investigationreceived Oct 22, 2025
Substantiated allegation:
1. Staff use inappropriate discipline
1 citation issued during this investigation, listed under Citations.
Not substantiatedNov 3, 2025Complaint investigationreceived Oct 22, 2025
The state did not substantiate this complaint, so its allegations are not shown.
Not substantiatedJun 30, 2025Complaint investigationreceived May 21, 2025
The state did not substantiate this complaint, so its allegations are not shown.

How often are complaints about daycares in San Mateo County substantiated? See the county-by-county report →

About this center

Licensed capacity60 children
License typeChild care center (preschool)
License statusLicensed
Licensed sinceJul 31, 2023
LicenseeHugs Hangout INC.
AdministratorPam Cohn
Phone(650) 465-7529
State facility #414005030

Other licenses at this address

Common questions

Does Hugs Hangout take infants?

Not under this license, which covers preschool-age children.

Has Hugs Hangout had any serious violations?

No Type A citations since 2021. It has 3 Type B citations, listed above.

Have there been complaints about Hugs Hangout?

California investigated 4 complaints since 2021 and substantiated 2. Allegations are shown only for substantiated complaints.

How does Hugs Hangout compare with other daycares in San Bruno?

It is #10 of 14 centers in San Bruno by weighted citations per inspection, and has more citations per inspection than 72% of California licensed centers with enough inspection history to compare.

When was Hugs Hangout last inspected?

May 12, 2026. No citations were issued during that visit.

How much does Hugs Hangout cost?

California does not publish individual centers’ prices, so ask Hugs Hangout for its current tuition. For comparison, the median full-time price at licensed centers in San Mateo County, which includes San Bruno, was $1,619 a month for preschoolers (about $2,040 today) in the state’s 2021 Regional Market Rate Survey.

Who runs Hugs Hangout?

The licensee is Hugs Hangout INC., and the administrator listed with the state is Pam Cohn.

Licensed centers nearby

Citations are quoted from California Department of Social Services inspection and complaint reports. Type A citations are the state’s most serious category (an immediate risk to children’s health, safety or personal rights); Type B citations are a potential risk. A citation is a finding about one rule, not a judgment about a center overall. Complaint allegations appear here only when the state substantiated them.

To read the full state reports, search facility number 414005030 on the California Care Facility Search. Data refreshed Oct 3, 2026.