Daycare RecordChild care inspection records

Kindercare Learning Center

25189 Beacon Hill Way, Laguna Niguel, CA 92677 · Orange County
1 Type A citation in last 12 months3 substantiated complaintsChild care center (preschool)

Kindercare Learning Center is a licensed child care center in Laguna Niguel, CA, licensed for up to 96 children and serving preschool-age children. It has held its California license since 2000. Since February 2021, state licensing staff have inspected it 5 times and investigated 7 complaints, 3 of them substantiated. The state issued 10 citations, 2 of them Type A (the most serious), most often for staff ratios (4 of 10). 7 citations came in the last 12 months, including 1 Type A. Measured by weighted citations per inspection, it is #21 of 25 centers in Laguna Niguel and better than 12% of licensed centers statewide.

Inspection record

Better than 12%of 10,948 California licensed centers, comparing weighted citations per inspection. Among the most cited
#21 of 25 centers in Laguna Niguel
2Type A citations
8Type B citations
5Inspections
3 of 7Complaints substantiated
10 citations from 18 state visits since Feb 8, 2021 · 7 in the last 12 months · last inspected Apr 28, 2026

Every state visit

20222023202420252026INSPECTIONS (top) · REPORTS & INVESTIGATIONS (bottom)May 18, 2026 · Report/investigation · citation foundApr 28, 2026 · Inspection · no citationApr 28, 2026 · Report/investigation · citation foundMar 11, 2026 · Report/investigation · citation foundFeb 27, 2026 · Report/investigation · citation foundFeb 17, 2026 · Report/investigation · citation foundFeb 3, 2026 · Report/investigation · citation foundNov 18, 2025 · Report/investigation · citation foundMay 7, 2025 · Report/investigation · no citationMay 7, 2025 · Inspection · no citationMar 4, 2025 · Report/investigation · citation foundAug 22, 2024 · Report/investigation · no citationJul 11, 2024 · Inspection · no citationMay 28, 2024 · Report/investigation · citation foundAug 10, 2023 · Inspection · no citationJul 18, 2023 · Report/investigation · no citationApr 11, 2023 · Report/investigation · no citationOct 17, 2022 · Inspection · no citation
Citation issuedNo citationTop row: inspections · bottom row: complaint investigations and other visits

What inspectors cited most

Staff ratios4
Caregiver conduct2
Supervision1
Health & medication1
Other standards1
Records & paperwork1

Citations, newest first

Type AMay 18, 2026Case management visit (incident)Supervision
Care and supervision §101229(a)(1)
a self reported incident interviewing 3 staff, and admitting of S1 leaving C1 unattended in transitioning from the playground to restroom for 2 minutes. This is an immediate risk to the health and safety of children in care. 8 with their signatures acknowledging this section of regulations to LPA by the due date of 5/19/2026.
Plan of correction due May 19, 2026
Type BApr 28, 2026Complaint investigationStaff ratios
Teacher-child ratio §101216.3(a)
Based on a complaint report, interviewing staff, admission of S1, S2, S3 and reviewing Child Supervision Record (CSR) that S1 1 The director agreed to send a statement with the new staff’s scheduling to and a correction plan to show that the preschool classrooms are staying in ratio at all times. The proof of correction will be sent to LPA's email address by the due date of 4/30/2026. was left alone with 13 preschool children for 10 minutes on 4/21/2026 until S2 arrived. This is a potential risk to the health and safety of children in care. An immediate civil penalty of 250.00 is hereby assessed due to a repeat violation of the same on previous dates of 2/3/2026 and 2/17/2026.
Plan of correction due Apr 30, 2026
Type BMar 11, 2026Case management visit (incident)Caregiver conduct
Discipline §101223.2(a)
Based on self reported incident, interviewing 1 The director agreed to send a statement that she will review the personal rights of children and appropriate behavior towards children in care with staff so the incident such this will not occur again. The statement with staffs' signature acknowledging personal rights of staff, children, and by witnessing the incident by S2, and admission of S1 that child's shirt was pulled from the back to remove the child from playing with water was found out to be inappropriate. This is a potential risk to the health and safety of children in care. 8 children will be sent to LPA's email address by the due date of 3/13/2026.
Plan of correction due Mar 13, 2026
Type BFeb 27, 2026Complaint investigationCaregiver conduct
Personal rights §101223(a)(2)
Based on record review and interviews, staff did not ensure day care child was provided undergarments which poses a potential risk to the health and safety and personal rights of the children in care.
Plan of correction due Mar 19, 2026
Type BFeb 17, 2026Complaint investigationStaff ratios
Teacher-child ratio §101216.3(a)
Based on a complaint report, interviewing staff, admission of S1, S2, and reviewing Child Supervision Record (CSR) that S1 was 1 The assistant director agreed to send a statement with the new staff’s scheduling to show that the preschool classrooms are staying in ratio at all times. The statement shall show a plan in case of staff being out. left alone with 13 preschool children for 10 minutes on 2/13/2026 until S2 arrived. This is a potential risk to the health and safety of children in care. An immediate civil penalty of 250.00 is hereby assessed due to a repeat violation of the same on previous date of 2/3/2026. 8 The proof of correction will be sent to LPA's email address by the due date of 2/18/2026.
Plan of correction due Feb 18, 2026
Type BFeb 3, 2026Case management visit (incident)Staff ratios
Teacher-child ratio §101216.3(a)
Based on self reported incident, interviewing staff, reviewing Child Supervision Record (CSR) that S1 was left alone with 14 and 15 children for 4 to 5 minutes and S2 with The assistant director agreed to send a statement with the new staff’s scheduling to show that the preschool classrooms are staying in ratio at all times. The proof of correction will be sent to LPA's email address by the due date of 2/4/2026. 16 children for 2 minutes on 1/30/2026 in the morning. This is a potential risk to the health and safety of children in care. An immediate civil penalty of 250.00 is hereby assessed due to a repeat violation of previous date of 11/18/2025. 8 Therefore, the incidents such the reported incident won't happen in the future.
Plan of correction due Feb 4, 2026
Type BNov 18, 2025Case management visit (incident)Staff ratios
Teacher-child ratio §101216.3(a)
Based on self reported incident, interviewing 3 staff, reviewing Child The director agreed to send a statement acknowledging staff being re-train in being aware of number of children under their care. The training regarding the teacher child ratio and responsibility of the job duty and performance with all staff to prevent such Supervision Record (CSR) that S1 left S2 with 14 preschool children on the playground between 5 to 10 minutes while being on 10 minute break on 11/6/2025. This is a potential risk to the health and safety of children in care. 8 incidents in the future with the staffs' signatures will be sent to LPA's email address by the due date of 11/21/2025.
Plan of correction due Nov 21, 2025
Type BMar 4, 2025Complaint investigationHealth & medication
Isolation for Illness §101226.2(a)
interviewing staff during a complaint investigation that S3, S4, S6, S7, and S8 disclosed that sick children are not 1 The director agreed to send a plan of correction to LPA's email addressing how and where and what equipment they would provide to isolate sick children from others. The correction will be sent to LPA by the due date of 3/11/2025. isolated from other children. This is a potential risk to the health and safety of children in care.
Plan of correction due Mar 11, 2025
Type AMay 28, 2024Complaint investigationOther standards
Rule §10223(a)(2)
interviewing 15 staff of whom 4 staff, and one 1 The director agreed to send a statement with the staffs’ names and signatures acknowledging the section on the Personal Rights of children. The proof of correction will be sent to LPA's email address by the due date of 5/29/2024. parent confirmed witnessing staff # 1 yells at children, the other staff confirmed Staff # 1 screams across the classroom “stay in your bed.” The voice of staff # 1 is stressed out.” Staff # 1 created tense to the environment “Staff # 1’s voice is loud.” Staff # 1’s voice is in a disciplinary way.” “The voice of staff # 1 shows frustration”. This is an immediate risk to the health and safety of children in care. The director will follow up with staff watch the videos regarding Personal Rights of children at the Department's website of: https://ccld.childcarevideos.org/child-care-center-operators/personal rights-in-childcare. The proof of watching the videos will be sent to LPA by 6/5/2024.
Plan of correction due May 29, 2024
Type BMay 28, 2024Complaint investigationRecords & paperwork
Reporting requirements §101212(d)
interviewing staff confirming they reported staff’s yelling. The facility failed to report it to the Department as it was required to. This is a potential risk to the health and safety of children in care.
Plan of correction due May 29, 2024

Complaint investigations

SubstantiatedApr 28, 2026Complaint investigationreceived Apr 22, 2026
Substantiated allegation:
Staff are operating out of ratio
1 citation issued during this investigation, listed under Citations.
SubstantiatedFeb 27, 2026Complaint investigationreceived Dec 19, 2025
Substantiated allegation:
Personal Rights-Staff did not ensure day care child was provided undergarments.
1 citation issued during this investigation, listed under Citations.
SubstantiatedFeb 17, 2026Complaint investigationreceived Feb 13, 2026
Substantiated allegation:
Licensee is operating facility out of ratio
1 citation issued during this investigation, listed under Citations.
Not substantiatedMar 4, 2025Complaint investigationreceived Jan 13, 2025
The state did not substantiate this complaint, so its allegations are not shown.
1 citation issued during this investigation, listed under Citations.
Not substantiatedAug 22, 2024Complaint investigationreceived Jul 17, 2024
The state did not substantiate this complaint, so its allegations are not shown.
Not substantiatedMay 28, 2024Complaint investigationreceived Apr 26, 2024
The state did not substantiate this complaint, so its allegations are not shown.
2 citations issued during this investigation, listed under Citations.
Not substantiatedApr 11, 2023Complaint investigationreceived Jan 27, 2023
The state did not substantiate this complaint, so its allegations are not shown.

About this center

Licensed capacity96 children
License typeChild care center (preschool)
License statusLicensed
Licensed sinceMay 19, 2000
LicenseeKindercare Learning Centers LLC
AdministratorSara Ortiz
Phone(949) 240-4004
State facility #304270685

Other licenses at this address

Common questions

Does Kindercare Learning Center take infants?

Not under this license, which covers preschool-age children. An infant center is licensed separately at the same address (listed below).

Has Kindercare Learning Center had any serious violations?

California issued 2 Type A citations since 2021, its most serious category. The most recent was on May 18, 2026, for care and supervision. Each citation is listed in full above.

Have there been complaints about Kindercare Learning Center?

California investigated 7 complaints since 2021 and substantiated 3. Allegations are shown only for substantiated complaints.

How does Kindercare Learning Center compare with other daycares in Laguna Niguel?

It is #21 of 25 centers in Laguna Niguel by weighted citations per inspection, and is better than 12% of licensed centers statewide (out of 10,948 California centers with enough inspection history).

When was Kindercare Learning Center last inspected?

Apr 28, 2026. No citations were issued during that visit.

How much does Kindercare Learning Center cost?

California does not publish individual centers’ prices, so ask Kindercare Learning Center for its current tuition. For comparison, the median full-time price at licensed centers in Orange County, which includes Laguna Niguel, was $1,098 a month for preschoolers (about $1,390 today) in the state’s 2021 Regional Market Rate Survey.

Who runs Kindercare Learning Center?

The licensee is Kindercare Learning Centers LLC, and the administrator listed with the state is Sara Ortiz.

Licensed centers nearby

Citations are quoted from California Department of Social Services inspection and complaint reports. Type A citations are the state’s most serious category (an immediate risk to children’s health, safety or personal rights); Type B citations are a potential risk. A citation is a finding about one rule, not a judgment about a center overall. Complaint allegations appear here only when the state substantiated them.

To read the full state reports, search facility number 304270685 on the California Care Facility Search. Data refreshed Oct 2, 2026.