Daycare RecordChild care inspection records

Kindercare Learning Center

25189 Beacon Hill Way, Laguna Niguel, CA 92677 · Orange County
3 Type A citations in last 12 months5 substantiated complaintsInfant center

Kindercare Learning Center is a licensed child care center in Laguna Niguel, CA, licensed for up to 36 children and serving infants and toddlers. It has held its California license since 2000. Since February 2021, state licensing staff have inspected it 4 times and investigated 9 complaints, 5 of them substantiated. The state issued 19 citations, 5 of them Type A (the most serious), most often for caregiver conduct (3 of 19). 8 citations came in the last 12 months, including 3 Type A. Measured by weighted citations per inspection, it is #25 of 25 centers in Laguna Niguel and better than 2% of licensed centers statewide.

Inspection record

Better than 2%of 10,948 California licensed centers, comparing weighted citations per inspection. Among the most cited
#25 of 25 centers in Laguna Niguel
5Type A citations
14Type B citations
4Inspections
5 of 9Complaints substantiated
19 citations from 20 state visits since Feb 8, 2021 · 8 in the last 12 months · last inspected Apr 28, 2026

Every state visit

20222023202420252026INSPECTIONS (top) · REPORTS & INVESTIGATIONS (bottom)Sep 2, 2026 · Report/investigation · no citationJul 29, 2026 · Report/investigation · no citationJun 30, 2026 · Report/investigation · citation foundJun 30, 2026 · Report/investigation · citation foundApr 28, 2026 · Inspection · no citationMar 24, 2026 · Report/investigation · citation foundMar 2, 2026 · Report/investigation · citation foundFeb 3, 2026 · Report/investigation · no citationJan 29, 2026 · Report/investigation · citation foundJan 29, 2026 · Report/investigation · citation foundJan 22, 2026 · Report/investigation · citation foundMay 7, 2025 · Inspection · citation foundMar 4, 2025 · Report/investigation · citation foundSep 30, 2024 · Report/investigation · citation foundJul 11, 2024 · Report/investigation · citation foundJun 4, 2024 · Report/investigation · no citationMay 28, 2024 · Report/investigation · citation foundApr 29, 2024 · Inspection · citation foundApr 11, 2023 · Report/investigation · no citationOct 17, 2022 · Inspection · no citation
Citation issuedNo citationTop row: inspections · bottom row: complaint investigations and other visits

What inspectors cited most

Caregiver conduct3
Health & medication3
Supervision3
Staff ratios2
Food & feeding2
Building & playground safety2
Records & paperwork2
Training & qualifications2

Citations, newest first

Type AJun 30, 2026Complaint investigationCaregiver conduct
Personal rights §101223(a)(2)
a complaint report, interviewing 5 staff, 1 Director will discuss the issue with the staff. A review of discussion with the staff regarding personal rights of children will be sent to our office by the due date of 7/1/2026. Staffs' signatures acknowledging the personal rights of children and importance of keeping children safe will be sent to our office and admitting the involved staff in the biting incidents that they could not prevent C1 of getting hurt, and reviewing incident reports of C1 getting hurt in 3 incidents within a week. This is an immediate risk to the health, safety, and personal rights of children in care. by the due date of 7/1/2026. The director will also include a statement that what steps shall be taken to prevent these incidents of happening for the future as much as they can.
Plan of correction due Jun 30, 2026
Type BJun 30, 2026Complaint investigationCaregiver conduct
Personal rights §101223(a)(2)
a complaint report, interviewing 5 staff, 1 Director will discuss the issue with the staff. A review of discussion with the staff regarding personal rights of children will be sent to our office by the due date of 7/1/2026. Staffs' signatures acknowledging the personal rights of children and importance of keeping children safe will be sent to our office and admitting the involved staff in the biting incidents that they could not prevent C1 of getting hurt, and reviewing incident reports of C1 getting hurt in 3 incidents within a week. This is a potential risk to the health, safety, and personal rights of children in care. by the due date of 7/1/2026. The director will also include a statement that what steps shall be taken to prevent these incidents of happening for the future as much as they can.
Plan of correction due Jun 30, 2026
Type BMar 24, 2026Complaint investigationHealth & medication
Health and Safety Code Section §1596.885(c)
Based on a complaint report, and interviews with 10 staff, and reporting of S1, S2, S3, S4, and S10 that S1 has appeared to be under the influence of drug while arrived at work. This is a potential risk to the health and safety of the children in care. 8 Director will submit agenda and staff signatures acknowledging completing the training by the due date of 3/27/2026.
Plan of correction due Mar 27, 2026
Type AMar 2, 2026Case management visit (incident)Supervision
Care and supervision of infants §101429(a)(1)
Director will discuss the issue with the staff. A review of supervision discussion with the staff will be sent to our office by the due date. The training shall contain supervision of infants and toddlers. Supervision shall include visual observation. The statement with the self reported incident, and today's interview with 3 staff that 16 months old toddler (C1) was left unattended outside the toddler classroom unsupervised for couple of minutes without staffs' acknowledgement. This is an immediate risk to the health and safety of children in care. 8 staffs' signatures acknowledging the importance of supervision and conducting accurate name to face procedure will be sent to our office by the due date of 3/3/2026.
Plan of correction due Mar 3, 2026
Type AJan 29, 2026Complaint investigationStaff ratios
Staff-infant ratio §101416.5(a)(b)
The assistant director agreed to send a statement with the new staff’s scheduling to show that the infant/toddler classrooms are staying in ratio at all times. The proof of correction will be sent to LPA's email address by the due date of 1/30/2026. Staff interviews admission of S3, S4, S6, S9, S10, and RP2 and reviewing CSR showing the infant/toddler program has been out of ratio on different days from approximately one minute to 10 minutes. This is an immediate risk to the health and safety of children in care.
Plan of correction due Jan 30, 2026
Type BJan 29, 2026Complaint investigationFood & feeding
Infant food service §101427(j)(3)
a complaint report, and 1 The assistant director agreed to send a statement that a training with staff will be conducted acknowledging of this section of the regulation. The proof of correction will be sent to LPA's email address by the due date of 2/4/2026. 3 staff (S5, S6, S7) that confirms bottle of children were not returned to the child's representative at the end of the day on few occasions. This is a potential risk to the health and safety of children in care.
Plan of correction due Feb 4, 2026
Type BJan 29, 2026Complaint investigationBuilding & playground safety
Fixtures, furniture, equipment and supplies §101239(a)(1)
a complaint report, 4 staffs' admission (S3, S4, S5, S6) that and LPA's observation of the thermostat today, today at 8:00am showing 66 degree This is a potential risk to the health and safety of children in care.
Plan of correction due Feb 4, 2026
Type BJan 22, 2026Case management visit (deficiencies)Records & paperwork
Reporting requirements §101212(b)
LPA's observation and staffs' interviews today that the change of the center director was not reported to the office. The former director left 12/5/2025. This is a potential risk to the health and safety of children in care.
Plan of correction due Jan 30, 2026
Type BMay 7, 2025InspectionTraining & qualifications
Infant care teacher qualifications §101416.2(c)(1)(A)
Based on observation, and record review], the licensee did not comply with the section cited above in one count out of 6 reviewed files, Staff # 5 was missing the infant/toddler course which poses a potential health, and safety risk to persons in care. LPA observed S5 and S6 were supervising 6 infants in infant room without staff having infant/toddler required units. S5 was a qualified preschool teacher.
Plan of correction due May 9, 2025
Type BMar 4, 2025Complaint investigationHealth & medication
Infant Care Isolation for Illness §101426.2(a)(b)
The director agreed to purchase a portable crib to keep in the office to isolate the sick children when needed. The plan of correction will be sent to our office by the due date of 3/9/2025 interviewing 9 staff during a complaint investigation. 8 staff confirmed that facility calls the parents to pick up sick child. However, the sick children from infant/toddler program are kept in the room until they are picked up. This is a potential risk to the health and safety of children in care.
Plan of correction due —
Type ASep 30, 2024Case management visit (incident)Caregiver conduct
Personal rights §101223(a)(2)
S1's admission that a 16 months old child fell on the floor from the diaper changing 1 The director agreed to review the process of changing diapers on the changing table in a safe way with staff. A review of discussion and understanding the process with the staff will be conducted. table while child standing to pull the pants up. Child slipped on the disposable paper on the diaper changing table while grabbling to S1's shoulder. S1 failed to catch the child to prevent the chilld of fallling. This is an immeiddiate risk to the health and stafety and personal rights of children in care. 8 The statement with the staffs' signatures acknowledging the importance of a safe procedure for changing diaper on the changing table will be sent to our office by the due date of 10/1/2024.
Plan of correction due Oct 1, 2024
Type BJul 11, 2024Case management visit (incident)Supervision
Care and supervision §101229(a)(1)
facility's self report, and LPA's interviews with 3 staff stating during 1 The director will have a meeting with staff about transitioning children safely and practical communications. A copy of the minute and staff signatures acknowledging the importance of supervision of children at all times will be emailed to LPA's email address by the due date of 7/12/2024 transition time from playground to classroom, 23 months old child refused to come in. Staff # 1 was with the child. Staff # 1 decided to go back in the classroom to get help and left the child unattended for 30 seconds or a minute to get help. This poses a potential risk to the health and safety of children in care.
Plan of correction due Jul 12, 2024
Type AMay 28, 2024Complaint investigationStaff ratios
Staff-infant ratio §101416.5(a)(b)
today's observation, staffs' interviews, 1 The director agreed to send a statement with the new staffs’ scheduling to show that the infant/toddler classroom are staying in ratio at all times. The proof of correction will be sent to LPA's email address by the due date of 5/29/2024. and reviewing CSR for Friday that there were 11 toddlers with 2 staff from 8:48 to 9:01 and today 9 toddlers with 2 staff from 8:10 to 8:20 am for 10 minutes until 3rd staff arrived. This is an immediate risk to the health and safety of children in care.
Plan of correction due May 29, 2024
Type BApr 29, 2024InspectionBuilding & playground safety
Disaster and emergency plan §101174(d)
Based on interview and record review, the licensee did not comply with the section cited above in one count out of one count missing fire drill with children within 6 months which poses a potential health, and safety risk to persons in care. The facility did not do fire drill with children and there was no documentation on a log.
Plan of correction due May 6, 2024
Type BApr 29, 2024InspectionSupervision
Care and supervision of infants §101429(a)(2)(B)
Based on interview and record review, the licensee did not comply with the section cited above in 5 counts out of 5 counts missing logging every 15 minutes check on napping children under 24 months old which poses a potential health, and safety risk to persons in care. Child # 1, 2,3, 4, and 5 did not have the log.
Plan of correction due May 6, 2024
Type BApr 29, 2024InspectionHealth & medication
Staff immunizations §1596.7995(a)(1)
Based on interview and record review, the licensee did not comply with the section cited above in 3 counts out of 7 counts missing immunizations of MMR, and Dtap for staff # 3, 4, and 5 which poses a potential health, and safety risk to persons in care.
Plan of correction due May 6, 2024
Type BApr 29, 2024InspectionTraining & qualifications
Mandated reporter training §1596.8662(b)(1)
Based on interview and record review, the licensee did not comply with the section cited above in 2 counts out of 7 counts missing Mandated Reporter Training Certificate for staff # 3, and 4 which poses a potential health, and safety risk to persons in care.
Plan of correction due May 6, 2024
Type BApr 29, 2024InspectionRecords & paperwork
Infant needs and services plan §101419.2(b)(2)
Based on interview and record review, the licensee did not comply with the section cited above in 3 counts out of 5 counts missing Infant Sleeping Plan (LIC 9227) for child # 3, 4, and 5 which poses a potential health, and safety risk to persons in care.
Plan of correction due May 6, 2024
Type BApr 29, 2024InspectionFood & feeding
Infant food service §101427(j)
Based on observation and record review, the licensee did not comply with the section cited above in 3 counts out of 3 counts missing labels and today's date on 3 infants' bottles which poses a potential health, and safety risk to persons in care.
Plan of correction due May 6, 2024

Complaint investigations

Not substantiatedJul 29, 2026Complaint investigationreceived Jul 23, 2026
The state did not substantiate this complaint, so its allegations are not shown.
SubstantiatedJun 30, 2026Complaint investigationreceived Jun 25, 2026
Substantiated allegation:
Staff did not prevent a daycare child from causing harm to another daycare child.
1 citation issued during this investigation, listed under Citations.
SubstantiatedJun 30, 2026Complaint investigationreceived Jun 25, 2026
Substantiated allegation:
Staff did not prevent a daycare child from causing harm to another daycare child.
1 citation issued during this investigation, listed under Citations.
SubstantiatedMar 24, 2026Complaint investigationreceived Mar 24, 2026
Substantiated allegation:
Teacher appears to be high and disoriented while caring for children.
1 citation issued during this investigation, listed under Citations.
Not substantiatedJan 29, 2026Complaint investigationreceived Jan 27, 2026
The state did not substantiate this complaint, so its allegations are not shown.
2 citations issued during this investigation, listed under Citations.
SubstantiatedJan 29, 2026Complaint investigationreceived Jan 16, 2026
Substantiated allegation:
Staff are operating out of ratio
1 citation issued during this investigation, listed under Citations.
Not substantiatedMar 4, 2025Complaint investigationreceived Jan 13, 2025
The state did not substantiate this complaint, so its allegations are not shown.
1 citation issued during this investigation, listed under Citations.
SubstantiatedMay 28, 2024Complaint investigationreceived May 24, 2024
Substantiated allegation:
Facility staff are operating out of ratio
1 citation issued during this investigation, listed under Citations.
Not substantiatedApr 11, 2023Complaint investigationreceived Jan 27, 2023
The state did not substantiate this complaint, so its allegations are not shown.

About this center

Licensed capacity36 children
License typeInfant center
License statusLicensed
Licensed sinceMay 11, 2000
LicenseeKindercare Learning Center LLC
AdministratorSara Ortiz
Phone(949) 240-4004
State facility #304270686

Other licenses at this address

Common questions

Does Kindercare Learning Center take infants?

Yes. It is licensed by California as an infant center.

Has Kindercare Learning Center had any serious violations?

California issued 5 Type A citations since 2021, its most serious category. The most recent was on Jun 30, 2026, for personal rights. Each citation is listed in full above.

Have there been complaints about Kindercare Learning Center?

California investigated 9 complaints since 2021 and substantiated 5. Allegations are shown only for substantiated complaints.

How does Kindercare Learning Center compare with other daycares in Laguna Niguel?

It is #25 of 25 centers in Laguna Niguel by weighted citations per inspection, and is better than 2% of licensed centers statewide (out of 10,948 California centers with enough inspection history).

When was Kindercare Learning Center last inspected?

Apr 28, 2026. No citations were issued during that visit.

How much does Kindercare Learning Center cost?

California does not publish individual centers’ prices, so ask Kindercare Learning Center for its current tuition. For comparison, the median full-time price at licensed centers in Orange County, which includes Laguna Niguel, was $1,584 a month for infants (about $2,000 today) in the state’s 2021 Regional Market Rate Survey.

Who runs Kindercare Learning Center?

The licensee is Kindercare Learning Center LLC, and the administrator listed with the state is Sara Ortiz.

Licensed centers nearby

Citations are quoted from California Department of Social Services inspection and complaint reports. Type A citations are the state’s most serious category (an immediate risk to children’s health, safety or personal rights); Type B citations are a potential risk. A citation is a finding about one rule, not a judgment about a center overall. Complaint allegations appear here only when the state substantiated them.

To read the full state reports, search facility number 304270686 on the California Care Facility Search. Data refreshed Oct 2, 2026.