Daycare RecordChild care inspection records

Kindercare Learning Center

1101 Rose Drive, Benicia, CA 94510 · Solano County
1 Type A citation in last 12 months7 substantiated complaintsChild care center (preschool)

Kindercare Learning Center is a licensed child care center in Benicia, CA, licensed for up to 72 children and serving preschool-age children. It has held its California license since 1997. Since February 2021, state licensing staff have inspected it 4 times and investigated 11 complaints, 7 of them substantiated. The state issued 14 citations, 4 of them Type A (the most serious), most often for supervision (4 of 14). 7 citations came in the last 12 months, including 1 Type A. Measured by weighted citations per inspection, it is #10 of 10 centers in Benicia and better than 3% of licensed centers statewide.

Inspection record

Better than 3%of 10,948 California licensed centers, comparing weighted citations per inspection. Among the most cited
#10 of 10 centers in Benicia
4Type A citations
10Type B citations
4Inspections
7 of 11Complaints substantiated
14 citations from 20 state visits since Feb 8, 2021 · 7 in the last 12 months · last inspected Dec 8, 2025

Every state visit

20222023202420252026INSPECTIONS (top) · REPORTS & INVESTIGATIONS (bottom)Aug 20, 2026 · Report/investigation · citation foundJul 9, 2026 · Report/investigation · citation foundApr 15, 2026 · Report/investigation · citation foundApr 15, 2026 · Report/investigation · citation foundJan 9, 2026 · Report/investigation · citation foundDec 8, 2025 · Inspection · no citationDec 8, 2025 · Report/investigation · citation foundAug 12, 2025 · Report/investigation · no citationJul 21, 2025 · Report/investigation · citation foundJul 21, 2025 · Report/investigation · citation foundApr 24, 2025 · Report/investigation · citation foundApr 11, 2025 · Report/investigation · no citationMar 18, 2025 · Report/investigation · no citationNov 6, 2024 · Report/investigation · citation foundJul 10, 2024 · Inspection · no citationNov 8, 2023 · Inspection · no citationAug 4, 2023 · Report/investigation · citation foundSep 16, 2022 · Report/investigation · citation foundJul 25, 2022 · Report/investigation · no citationApr 5, 2022 · Inspection · no citation
Citation issuedNo citationTop row: inspections · bottom row: complaint investigations and other visits

What inspectors cited most

Supervision4
Caregiver conduct3
Building & playground safety2
Records & paperwork2
Other standards1
Staff ratios1
Health & medication1

Citations, newest first

Type BAug 20, 2026Complaint investigationCaregiver conduct
Personal rights §101223(a)(2)
Based on record review and interview, the facility did not request guidance from Individual Education Services for child 13's behavior until 5/15/26 which resulted in multiple incidents of C13 injuring other children without an established behavior plan to improve or manage the behavior.
Plan of correction due Sep 10, 2026
Type BJul 9, 2026Complaint investigationOther standards
Plan of Operation §101173(d)
Based on staff interview and review of facility policy, the facility is required to provide an Incident/Accident Report by pick up to the parents of any child who was injured. On 4/3/26, an Incident/Accident report was not given to the parent of a child at the end of the day of the incident which poses a potential risk to the health, safety, or personal rights of children in care.
Plan of correction due Jul 17, 2026
Type BApr 15, 2026Complaint investigationCaregiver conduct
Personal rights §101223(a)(3)
Based on AD, S2, S8-S9 interviews, 2 staff handled 2 different children in a rough manner which poses a potential health, safety or personal rights risk to persons in care.
Plan of correction due May 6, 2026
Type BApr 15, 2026Complaint investigationStaff ratios
Capacity limits §101161(a)
Based on CD and S4 interviews that stated care and supervision is being provided for school age children in the preschool classroom at morning drop off until being bused to school which poses a potential health, safety or personal rights risk to persons in care.
Plan of correction due May 6, 2026
Type BApr 15, 2026Complaint investigationCaregiver conduct
Personal rights §101223(a)(2)
Based on LPA observations of cots being too close together, AD & S9 interview, S1 sets cots out while children are outside playing before lunch and S3 & S4 stated they set cots up before children go outside which poses a potential health, safety or personal rights risk to persons in care.
Plan of correction due May 6, 2026
Type AJan 9, 2026Case management visit (incident)Supervision
Care and supervision §101229(a)(1)
Based on the facility's self reported UIR, S2-S3 interviews, S2, S3 & S5 written statements and documents received a child was left without supervision in the facility hallway during a transition from one preschool classroom to another for approximately 1-5 minutes. This poses an immediate health and safety risk to children in care.
Plan of correction due Jan 12, 2026
Type BDec 8, 2025Complaint investigationBuilding & playground safety
Fixtures, furniture, equipment and supplies §101239(e)(4)
Based on interviews and observations from CD & LPAs, feces was not cleaned or sanatized from a toilet seat from 12/3/25 to 12/8/25, which poses a potential health, safety or personal rights risk to persons in care.
Plan of correction due Dec 19, 2025
Type BJul 21, 2025Complaint investigationBuilding & playground safety
Buildings and grounds §101238(a)(1)
Based on interviews from CD, AD & Staff, an incident occurred when a rodent fell from a ceiling tile after being caught in a trap with no daycare children present, which poses a potential health, safety or personal rights risk to persons in care.
Plan of correction due Aug 11, 2025
Type BJul 21, 2025Case management visit (deficiencies)Records & paperwork
Reporting Requirements §102416.2
Based on an interviews, Direcor did not notify and submit a UIR to CCL. This posed a potential health, safety and/or personal rights risk to children in care.
Plan of correction due Jul 22, 2025
Type BApr 24, 2025Complaint investigationSupervision
Care and supervision §101229(a)(1)
Based on interviews, and observations, evidence shows that a child was in the restroom alone and without staff supervision. This poses a potential health, safety and/or personal rights risk to the children in care.
Plan of correction due May 8, 2025
Type ANov 6, 2024Case management visit (incident)Health & medication
Health and Safety for Day Care Centers §1596.99(c)(3)
On 10/25/2024, C1 left the premises for roughly 1-2 minutes resulting in an absence of supervision, which poses an immediate Health and Safety risk to children in care. D1 stated and LPA observed facility installed a gate in the hallway near the front door on 11/6/24. D1 will email LPA proof of door alarm, front door locking mechanism and Active Supervision attenance sheets by 11/27/24 to email selena.mariani@dss.ca.gov
Plan of correction due Nov 7, 2024
Type AAug 4, 2023Case management visit (incident)Supervision
Care and supervision §101229(a)(1)
Based on the Unusual Incident Report submitted by the facility on 5/17/2023, reporting that Child 1 was without supervision of a teacher in the outside playground for at least 8 minutes. This poses an immediate health and safety risk to the children in care. 8 Director submitted dated sign in training log from training conducted on 5/23/23 that shows 20 out of 22 staff attended training.
Plan of correction due Aug 4, 2023
Type ASep 16, 2022Complaint investigationSupervision
Care and supervision §101229(a)(1)
On UIR of 07/12/2022, S2 and S3 did not observe that C1 wondered away from the playground and attempted to run inside the classroom. This presents a potential threat to the health and safety of children in care. 8 Notes of the staff meeting will be emailed to LPA Trinh by 09/21/2022. mary.trinh@dss.ca.gov
Plan of correction due Sep 16, 2022
Type BSep 16, 2022Complaint investigationRecords & paperwork
Reporting requirements §101212(d)(1)(C)
(d) Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event. (1) Events reported shall include the following: (C) Any unusual incident or child absence that threatens the physical or emotional health or safety of any child. Director will always email to CCL UIR's and not through post office mail. CCL email is: cclrpregionalofficegeneral@dss.ca .gov UIR occurred on 07/12/2022 and UIR was received to CCL on 08/03/2022. This poses a potential safety to the children in care,
Plan of correction due Sep 16, 2022

Complaint investigations

SubstantiatedAug 20, 2026Complaint investigationreceived May 7, 2026
At least one allegation was substantiated. The state’s report lists which.
1 citation issued during this investigation, listed under Citations.
SubstantiatedJul 9, 2026Complaint investigationreceived Apr 15, 2026
At least one allegation was substantiated. The state’s report lists which.
1 citation issued during this investigation, listed under Citations.
SubstantiatedApr 15, 2026Complaint investigationreceived Jan 16, 2026
At least one allegation was substantiated. The state’s report lists which.
1 citation issued during this investigation, listed under Citations.
SubstantiatedApr 15, 2026Complaint investigationreceived Jan 16, 2026
At least one allegation was substantiated. The state’s report lists which.
2 citations issued during this investigation, listed under Citations.
SubstantiatedDec 8, 2025Complaint investigationreceived Nov 25, 2025
Substantiated allegation:
Staff do not ensure that facility is clean and sanitary.
1 citation issued during this investigation, listed under Citations.
SubstantiatedJul 21, 2025Complaint investigationreceived Jul 17, 2025
Substantiated allegation:
Licensee does not ensure that facility is free from pests
1 citation issued during this investigation, listed under Citations.
SubstantiatedApr 24, 2025Complaint investigationreceived Feb 4, 2025
Substantiated allegation:
Staff left day care child unattended in the restroom.
1 citation issued during this investigation, listed under Citations.
Not substantiatedApr 11, 2025Complaint investigationreceived Jan 30, 2025
The state did not substantiate this complaint, so its allegations are not shown.
Not substantiatedMar 18, 2025Complaint investigationreceived Jan 15, 2025
The state did not substantiate this complaint, so its allegations are not shown.
Not substantiatedSep 16, 2022Complaint investigationreceived Jul 18, 2022
The state did not substantiate this complaint, so its allegations are not shown.
2 citations issued during this investigation, listed under Citations.
Not substantiatedJul 25, 2022Complaint investigationreceived Jun 21, 2022
The state did not substantiate this complaint, so its allegations are not shown.

About this center

Licensed capacity72 children
License typeChild care center (preschool)
License statusLicensed
Licensed sinceApr 12, 1997
LicenseeKindercare Learning Center, LLC
AdministratorMichelle Palacios
Phone(707) 745-0916
State facility #483001825

Other licenses at this address

Common questions

Does Kindercare Learning Center take infants?

Not under this license, which covers preschool-age children. An infant center is licensed separately at the same address (listed below).

Has Kindercare Learning Center had any serious violations?

California issued 4 Type A citations since 2021, its most serious category. The most recent was on Jan 9, 2026, for care and supervision. Each citation is listed in full above.

Have there been complaints about Kindercare Learning Center?

California investigated 11 complaints since 2021 and substantiated 7. Allegations are shown only for substantiated complaints.

How does Kindercare Learning Center compare with other daycares in Benicia?

It is #10 of 10 centers in Benicia by weighted citations per inspection, and is better than 3% of licensed centers statewide (out of 10,948 California centers with enough inspection history).

When was Kindercare Learning Center last inspected?

Dec 8, 2025. No citations were issued during that visit.

How much does Kindercare Learning Center cost?

California does not publish individual centers’ prices, so ask Kindercare Learning Center for its current tuition. For comparison, the median full-time price at licensed centers in Solano County, which includes Benicia, was $1,003 a month for preschoolers (about $1,270 today) in the state’s 2021 Regional Market Rate Survey.

Who runs Kindercare Learning Center?

The licensee is Kindercare Learning Center, LLC, and the administrator listed with the state is Michelle Palacios.

Licensed centers nearby

Citations are quoted from California Department of Social Services inspection and complaint reports. Type A citations are the state’s most serious category (an immediate risk to children’s health, safety or personal rights); Type B citations are a potential risk. A citation is a finding about one rule, not a judgment about a center overall. Complaint allegations appear here only when the state substantiated them.

To read the full state reports, search facility number 483001825 on the California Care Facility Search. Data refreshed Oct 2, 2026.