Daycare RecordChild care inspection records

Kindercare Learning Center - Mack (Ps)

4920 Mack Road, Sacramento, CA 95823 · Sacramento County
3 Type A citations in last 12 months10 substantiated complaintsChild care center (preschool)

Kindercare Learning Center - Mack (Ps) is a licensed child care center in Sacramento, CA, licensed for up to 68 children and serving preschool-age children. It has held its California license since 1997. Since February 2021, state licensing staff have inspected it 5 times and investigated 16 complaints, 10 of them substantiated. The state issued 23 citations, 13 of them Type A (the most serious), most often for supervision (5 of 23). 5 citations came in the last 12 months, including 3 Type A. Measured by weighted citations per inspection, it is tied for #272 of 275 centers in Sacramento and has more citations per inspection than 99% of California licensed centers.

Inspection record

More citations than 99%of 10,948 California licensed centers, per inspection, weighted by severity. Among the most cited
Tied for #272 of 275 centers in Sacramento
13Type A citations
10Type B citations
5Inspections
10 of 16Complaints substantiated
23 citations from 25 state visits since Feb 8, 2021 · 5 in the last 12 months · last inspected Aug 25, 2026

Every state visit

20222023202420252026INSPECTIONS (top) · REPORTS & INVESTIGATIONS (bottom)Aug 25, 2026 · Inspection · citation foundAug 12, 2026 · Report/investigation · no citationDec 19, 2025 · Report/investigation · no citationDec 9, 2025 · Report/investigation · no citationNov 4, 2025 · Report/investigation · citation foundSep 18, 2025 · Inspection · citation foundJun 25, 2025 · Report/investigation · citation foundJun 25, 2025 · Report/investigation · no citationJun 25, 2025 · Report/investigation · citation foundJun 4, 2025 · Report/investigation · citation foundOct 7, 2024 · Report/investigation · no citationAug 6, 2024 · Inspection · no citationJul 22, 2024 · Report/investigation · no citationJun 24, 2024 · Report/investigation · citation foundAug 14, 2023 · Report/investigation · no citationAug 7, 2023 · Inspection · no citationAug 7, 2023 · Report/investigation · citation foundSep 13, 2022 · Inspection · no citationJun 2, 2022 · Report/investigation · citation foundJun 2, 2022 · Report/investigation · citation foundApr 19, 2022 · Report/investigation · no citationDec 29, 2021 · Report/investigation · no citationDec 13, 2021 · Report/investigation · no citationDec 13, 2021 · Report/investigation · citation foundDec 13, 2021 · Report/investigation · citation found
Citation issuedNo citationTop row: inspections · bottom row: complaint investigations and other visits

What inspectors cited most

Supervision5
Caregiver conduct5
Training & qualifications4
Background checks2
Building & playground safety2
Records & paperwork2
Staff ratios1
Health & medication1
Other standards1

Citations, newest first

Type AAug 25, 2026InspectionBackground checks
Criminal record clearance §1596.871(c)(1)(A)
Based on record review, the licensee did not comply with the section cited above as it was found that four staff members are not associated with preschool license, which poses an immediate health, safety or personal rights risk to persons in care.
Plan of correction due Aug 26, 2026
Type AAug 25, 2026InspectionStaff ratios
Teacher-child ratio §101216.3(a)
Based on observation and record review, the licensee did not comply with the section cited above as it was found that there was one teacher and one aid with 21 children in "Discovery" classroom, which poses an immediate health, safety or personal rights risk to persons in care.
Plan of correction due Aug 26, 2026
Type BAug 25, 2026InspectionSupervision
Care and supervision §101229(a)
Based on observation, the licensee did not comply with the section cited above as LPA observed even with the staff present in classroom, children were constantly engaging in inappropriate actions, which poses/posed a potential health, safety or personal rights risk to persons in care.
Plan of correction due Sep 25, 2026
Type BAug 25, 2026InspectionTraining & qualifications
Staff health screening and personnel requirements §101216(f)
Based on record review, the licensee did not comply with the section cited above as LPA did not observe a current CPR training certificate for any present staff member, which poses/posed a potential health, safety or personal rights risk to persons in care.
Plan of correction due Sep 25, 2026
Type ANov 4, 2025Complaint investigationSupervision
Care and supervision §101229(a)(1)
No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. 1 Facility agreed to conduct training with staff about supervision. This requirement is not met as evidenced through interviews, it was found that two children were left unsupervised at the facility. This poses an immediate health and safety risk to children in care. 8
Plan of correction due Nov 5, 2025
Type ASep 18, 2025InspectionBackground checks
Criminal record clearance §1596.871(c)(1)(A)
Based on record review, the licensee did not comply with the section cited above as the facility has two employee that does not have the clearance on record and three employees that has clearance but not associated with this facility, which poses an immediate health, safety or personal rights risk to persons in care.
Plan of correction due Sep 19, 2025
Type BSep 18, 2025InspectionTraining & qualifications
Staff health screening and personnel requirements §101216(g)(1)
Based on record review, the licensee did not comply with the section cited above as LPA did not observe the TB clearance of each employee on file, which poses/posed a potential health, safety or personal rights risk to persons in care.
Plan of correction due Oct 17, 2025
Type BSep 18, 2025InspectionHealth & medication
Children's medical assessments §101220(a)
Based on record review, the licensee did not comply with the section cited above in three out of six records reviewed today, which poses/posed a potential health, safety or personal rights risk to persons in care.
Plan of correction due Oct 17, 2025
Type AJun 25, 2025Complaint investigationCaregiver conduct
Personal rights §101223(a)(2)
The licensee shall ensure that each child is accorded the following personal rights: To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement is not met as evidenced through staff interviews, 1 The facility has conducted the training for all staff for supervison. Facility will submit the sign in sheet for staff attended the training. it was found that a child sustain injuries while in care over the period of time and staff was unable to prevent the injuries. This poses an immediate health and safety risk to children in care. 8
Plan of correction due Jun 26, 2025
Type BJun 25, 2025Complaint investigationOther standards
Observation of the Child §101226.3(b)
Any unusual behavior, any injury or signs of illness requiring assessment and/or administration of first aid by staff shall be reported to the child's authorized representative and recorded in the child's record. This requirement is not met as evidenced through 1 Facility agreed to conduct the training for all staff about procedures of filling the incident reports and informing the parents or authorized representatives. staff interviews and record review, that the facility did not reported the child related incidents to the child’s parent. This poses a potential Health and Safety risk to children in care. 8
Plan of correction due Jul 11, 2025
Type BJun 25, 2025Complaint investigationBuilding & playground safety
Outdoor activity space §101238.2(d)(2)
Free of hazards including, but not limited to, holes, broken glass and other debris, and dry grasses that pose a fire hazard. This requirement is not met as evidenced through LPA's observations. LPA obsreved debris in the play yard and in classroom. This poses a potential Health and Safety risk to children in care. 1 Facility agreed to designate a personnel for cleaning and maintaining the classrooms and play yard for children's safety.
Plan of correction due Jul 25, 2025
Type BJun 25, 2025Complaint investigationRecords & paperwork
Site visits; posting of notices; contents; citations §1596.817(b)(1)
The notice posted pursuant to subdivision (a) shall remain posted for 30 consecutive days, except that a family day care home shall comply with the posting requirements contained in this subdivision only during the hours when clients are present. 1 Facility agreed to maintain the notice of site visit for 30 days. This requirement is not met as evidenced through LPA's observations. Upon LPA's inspection, LPA did not observed the previously issued Notice of site visit notice. 8
Plan of correction due Jul 25, 2025
Type AJun 4, 2025Complaint investigationSupervision
Care and supervision §101229(a)(1)
No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. 1 Facility has hired another staff for the classroom, and facility will conduct a training for all staff for effective supervision and will provide the staff sign in sheet to the Department. This requirement is not met as evidenced through staff interviews, it was found that a child sustain injury while in care, but staff is not aware of how and when did the injury occurred. This poses an immediate health and safety risk to children in care. 8
Plan of correction due Jun 5, 2025
Type AJun 24, 2024Complaint investigationCaregiver conduct
Personal rights §101223(a)(2)
To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement is not met as evidenced during the investigation, it was found that a staff member pulled the child from ground from child’s arm, causing injury. 1 Facility representative agreed to conduct staff training to all staff about safe handling children and their personal rights. This poses an immediate health and safety risk to children in care. 8
Plan of correction due Jun 25, 2024
Type BJun 24, 2024Complaint investigationRecords & paperwork
Reporting requirements §101212(f)
The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative. This requirement is not met as evidenced during the investigation, it was found that a child showed signs of being injured and 1 Facility representative agreed to conduct training to all staff regarding reporting requirements. the facility did not inform the parent of the child in timely manner. This poses a potential Health and Safety risk to children in care. 8
Plan of correction due Jul 26, 2024
Type BJun 24, 2024Complaint investigationBuilding & playground safety
Buildings and grounds §101238(a)
The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. This requirement is not met as evidenced during the investigation, LPA observed the facility carpets were dirty, trash cans had debry, 1 Facility representative agreed to conduct a deep cleaning for each room and will be replacing the items that can not be cleaned. food carts were dirty. This poses a potential Health and Safety risk to children in care. 8
Plan of correction due Jul 26, 2024
Type AAug 7, 2023Complaint investigationSupervision
Care and supervision §101229(a)(1)
as it was found through 1 The facility has installed the alarms on the facility doors. investigation that two children were in the facility's play yard for between 5 to 10 minutes without supervision. This poses an immediate health and safety risk to children in care.
Plan of correction due Aug 8, 2023
Type AJun 2, 2022Complaint investigationSupervision
Care and supervision §101229(a)
Supervision: The licensee shall provide care and supervision as necessary to meet the children's needs. This requirement is not met as evidenced through the observations, LPA observed the teacher was unable to provide required supervision to all of the children in the classroom. This poses an immediate health 1 The director agreed to conduct a training for all staff together and one on one with each staff about the supervision. and safety risk to children in care 8
Plan of correction due Jun 3, 2022
Type AJun 2, 2022Complaint investigationCaregiver conduct
Personal rights §101223(a)(2)
Personal Rights: The licensee shall ensure that each child is accorded the following personal rights: To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement is not met as evidenced it was found that a child's arm was pulled and caused 1 Per director, staff has been retrained on diaper needs. During today's inspection, LPAs observed the facility has changing log filled and shows each child being changed in timely manner. injury to the child. It was also found through the interviews that there has been times when children were left in soiled diapers or cloths for extended period of time. This poses an immediate health and safety risk to children in care. 8
Plan of correction due Jun 3, 2022
Type AJun 2, 2022Complaint investigationTraining & qualifications
Teacher qualifications and duties §101216.1(c)
record review; it was found that the present staff does not have evidence of completion of required education.
Plan of correction due Jun 3, 2022
Type AJun 2, 2022Complaint investigationCaregiver conduct
Personal rights §101223(a)(2)
Personal Rights: The licensee shall ensure that each child is accorded the following personal rights: To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement is not met as evidenced it was found that a child's arm was pulled and caused 1 Director stated that the facility has conducted the training on child guidance and supervision. LPA received a copy of attendance sheet for the training. Per director, staff has been retrained on diaper needs. During today's inspection, injury to the child. It was also found through the interviews that there has been times when children were left in soiled diapers or cloths for extended period of time. This poses an immediate health and safety risk to children in care. 8 LPAs observed the facility has changing log filled and shows each child being changed in timely manner.
Plan of correction due Jun 3, 2022
Type ADec 13, 2021Complaint investigationCaregiver conduct
Personal rights §101223(a)(3)
interviews it was found that the facility has high rate of incidents. It was also found that there was a child left in soiled diapers for extended period of time. This poses an immediate health and safety risk to children in care. 8 CCR
Plan of correction due Dec 14, 2021
Type BDec 13, 2021Complaint investigationTraining & qualifications
Teacher qualifications and duties §101216.1(c)
record review; it was found that the present staff does not evidence of completion of required education.
Plan of correction due Dec 24, 2021

Complaint investigations

Not substantiatedAug 12, 2026Complaint investigationreceived Jun 25, 2026
The state did not substantiate this complaint, so its allegations are not shown.
Not substantiatedDec 19, 2025Complaint investigationreceived Nov 6, 2025
The state did not substantiate this complaint, so its allegations are not shown.
SubstantiatedNov 4, 2025Complaint investigationreceived Oct 30, 2025
Substantiated allegation:
Staff left children unsupervised.
1 citation issued during this investigation, listed under Citations.
SubstantiatedJun 25, 2025Complaint investigationreceived Jun 18, 2025
Substantiated allegations:
Staff did not ensure hazardous items were inaccessible to daycare children.
Staff do not post the notice of site visits.
2 citations issued during this investigation, listed under Citations.
Not substantiatedJun 25, 2025Complaint investigationreceived Jun 17, 2025
The state did not substantiate this complaint, so its allegations are not shown.
SubstantiatedJun 25, 2025Complaint investigationreceived Apr 8, 2025
Substantiated allegations:
Staff did not prevent children in care from causing injuries to another child in care.
Staff is not ensuring that daycare child is provided a safe environment while in care.
Staff did not report incident report incident to daycare child's responsible party.
2 citations issued during this investigation, listed under Citations.
SubstantiatedJun 4, 2025Complaint investigationreceived Apr 2, 2025
Substantiated allegation:
Child sustained unexplained injuries due to lack of care and supervision from staff.
1 citation issued during this investigation, listed under Citations.
Not substantiatedOct 7, 2024Complaint investigationreceived Aug 16, 2024
The state did not substantiate this complaint, so its allegations are not shown.
SubstantiatedJun 24, 2024Complaint investigationreceived Apr 26, 2024
Substantiated allegations:
Staff handled child in a rough manner causing injury.
Staff did not follow reporting requirements.
Staff did not keep the facility clean or sanitary.
3 citations issued during this investigation, listed under Citations.
SubstantiatedAug 7, 2023Complaint investigationreceived Jun 15, 2023
Substantiated allegation:
Staff left day care child unattended.
1 citation issued during this investigation, listed under Citations.
SubstantiatedJun 2, 2022Complaint investigationreceived Apr 5, 2022
Substantiated allegations:
Day care child's arm was pulled causing injury while in care.
Day care child was left in soiled clothing while in care.
1 citation issued during this investigation, listed under Citations.
SubstantiatedJun 2, 2022Complaint investigationreceived Mar 15, 2022
Substantiated allegations:
Child received scratches due to lack of supervision.
Unqualified staff caring for children.
Staff left child in soiled clothing.
3 citations issued during this investigation, listed under Citations.
Not substantiatedApr 19, 2022Complaint investigationreceived Mar 7, 2022
The state did not substantiate this complaint, so its allegations are not shown.
Not substantiatedDec 13, 2021Complaint investigationreceived Oct 25, 2021
The state did not substantiate this complaint, so its allegations are not shown.
SubstantiatedDec 13, 2021Complaint investigationreceived Oct 27, 2021
Substantiated allegation:
Unqualified staff supervising children in care.
1 citation issued during this investigation, listed under Citations.
SubstantiatedDec 13, 2021Complaint investigationreceived Oct 15, 2021
At least one allegation was substantiated. The state’s report lists which.
1 citation issued during this investigation, listed under Citations.

About this center

Licensed capacity68 children
License typeChild care center (preschool)
License statusLicensed
Licensed sinceAug 4, 1997
LicenseeKindercare Learning Centers LLC
AdministratorDana Matthews
Phone(916) 428-1880
State facility #343603016

Other licenses at this address

Common questions

Does Kindercare Learning Center - Mack (Ps) take infants?

Not under this license, which covers preschool-age children. An infant center is licensed separately at the same address (listed below).

Has Kindercare Learning Center - Mack (Ps) had any serious violations?

California issued 13 Type A citations since 2021, its most serious category. The most recent was on Aug 25, 2026, for criminal record clearance. Each citation is listed in full above.

Have there been complaints about Kindercare Learning Center - Mack (Ps)?

California investigated 16 complaints since 2021 and substantiated 10. Allegations are shown only for substantiated complaints.

How does Kindercare Learning Center - Mack (Ps) compare with other daycares in Sacramento?

It is tied for #272 of 275 centers in Sacramento by weighted citations per inspection, and has more citations per inspection than 99% of California licensed centers with enough inspection history to compare.

When was Kindercare Learning Center - Mack (Ps) last inspected?

Aug 25, 2026. The state issued at least one citation during that visit.

How much does Kindercare Learning Center - Mack (Ps) cost?

California does not publish individual centers’ prices, so ask Kindercare Learning Center - Mack (Ps) for its current tuition. For comparison, the median full-time price at licensed centers in Sacramento County, which includes Sacramento, was $984 a month for preschoolers (about $1,240 today) in the state’s 2021 Regional Market Rate Survey.

Who runs Kindercare Learning Center - Mack (Ps)?

The licensee is Kindercare Learning Centers LLC, and the administrator listed with the state is Dana Matthews.

Licensed centers nearby

Citations are quoted from California Department of Social Services inspection and complaint reports. Type A citations are the state’s most serious category (an immediate risk to children’s health, safety or personal rights); Type B citations are a potential risk. A citation is a finding about one rule, not a judgment about a center overall. Complaint allegations appear here only when the state substantiated them.

To read the full state reports, search facility number 343603016 on the California Care Facility Search. Data refreshed Oct 2, 2026.