Daycare RecordChild care inspection records

Options - Willowood

2021 Alwood Street, West Covina, CA 91790 · Los Angeles County
1 substantiated complaintChild care center (preschool)

Options - Willowood is a licensed child care center in West Covina, CA, licensed for up to 48 children and serving preschool-age children. It has held its California license since 2002. Since February 2021, state licensing staff have inspected it 4 times and investigated 1 complaint, 1 of them substantiated. The state issued 4 citations, 1 of them Type A (the most serious), most often for caregiver conduct (2 of 4). 1 citation came in the last 12 months. Measured by weighted citations per inspection, it is #18 of 25 centers in West Covina and has more citations per inspection than 73% of California licensed centers.

Inspection record

More citations than 73%of 10,948 California licensed centers, per inspection, weighted by severity. More citations than most
#18 of 25 centers in West Covina
1Type A citations
3Type B citations
4Inspections
1 of 1Complaints substantiated
4 citations from 7 state visits since Feb 8, 2021 · 1 in the last 12 months · last inspected Dec 9, 2025

Every state visit

20222023202420252026INSPECTIONS (top) · REPORTS & INVESTIGATIONS (bottom)Jan 8, 2026 · Report/investigation · citation foundDec 9, 2025 · Inspection · no citationApr 22, 2025 · Report/investigation · citation foundFeb 5, 2025 · Inspection · no citationApr 20, 2023 · Report/investigation · no citationApr 12, 2023 · Inspection · citation foundMay 17, 2022 · Inspection · no citation
Citation issuedNo citationTop row: inspections · bottom row: complaint investigations and other visits

What inspectors cited most

Caregiver conduct2
Health & medication1
Records & paperwork1

Citations, newest first

Type BJan 8, 2026Complaint investigationCaregiver conduct
Personal rights §101223(a)(1)
Based on interview, Licensee did not ensure that children in care have been accorded safety and dignity in their relationships with Child #1 who has been displaying consistent aggressive behaviors. This is a potential risk to the health, safety, and personal rights of children in care. 8 Supervision plan and behavior contact should include the avenues that Options For Learning is putting in place to assist with the care of children with behaviors (i.e. extra staff, behavior specialists, etc.)
Plan of correction due Jan 15, 2026
Type AApr 22, 2025Case management visit (incident)Caregiver conduct
Personal rights §101223(a)(2)
Based on interview and record review, licensee did not ensure that the play yard gates provided appropriate safety mechanism to prevent Child #1 from eloping the facility grounds. This was an immediate risk to the health, safety, and personal rights of child in care. 8 Plan of supervision for outdoor play will be submitted 04/23/2025. Education Supervisor contacted Facility Supervisor Andrea Butler who stated they will contact West Covina fire department for clarification on what can be provided on the doors by POC date
Plan of correction due Apr 23, 2025
Type BApr 12, 2023InspectionHealth & medication
Health-related services §101226(e)(4)(B)
Based on observation, and record review, the licensee did not comply with the section cited above in C3 and C5 have over the counter medications that conflict with parents instructions which poses/posed a potential health, safety or personal rights risk to persons in care.
Plan of correction due Apr 14, 2023
Type BApr 12, 2023InspectionRecords & paperwork
Sign-in and sign-out §101229.1(b)
Based on observation, and record review, the licensee did not comply with the section cited above in from 27 children present 26 were signed in and only 1 was not signed in which poses/posed a potential health, safety or personal rights risk to persons in care.
Plan of correction due Apr 21, 2023

Complaint investigations

SubstantiatedJan 8, 2026Complaint investigationreceived Nov 21, 2025
Substantiated allegation:
Staff do not prevent child from aggressively hitting other children in care
1 citation issued during this investigation, listed under Citations.

About this center

Licensed capacity48 children
License typeChild care center (preschool)
License statusLicensed
Licensed sinceJan 18, 2002
LicenseeOptions For Learning
AdministratorMildred Balderrama
Phone(626) 858-0527
State facility #198007099

Common questions

Does Options - Willowood take infants?

Not under this license, which covers preschool-age children.

Has Options - Willowood had any serious violations?

California issued 1 Type A citation since 2021, its most serious category. The most recent was on Apr 22, 2025, for personal rights. Each citation is listed in full above.

Have there been complaints about Options - Willowood?

California investigated 1 complaint since 2021 and substantiated 1. Allegations are shown only for substantiated complaints.

How does Options - Willowood compare with other daycares in West Covina?

It is #18 of 25 centers in West Covina by weighted citations per inspection, and has more citations per inspection than 73% of California licensed centers with enough inspection history to compare.

When was Options - Willowood last inspected?

Dec 9, 2025. No citations were issued during that visit.

How much does Options - Willowood cost?

California does not publish individual centers’ prices, so ask Options - Willowood for its current tuition. For comparison, the median full-time price at licensed centers in Los Angeles County, which includes West Covina, was $1,087 a month for preschoolers (about $1,370 today) in the state’s 2021 Regional Market Rate Survey.

Who runs Options - Willowood?

The licensee is Options For Learning, and the administrator listed with the state is Mildred Balderrama.

Licensed centers nearby

Citations are quoted from California Department of Social Services inspection and complaint reports. Type A citations are the state’s most serious category (an immediate risk to children’s health, safety or personal rights); Type B citations are a potential risk. A citation is a finding about one rule, not a judgment about a center overall. Complaint allegations appear here only when the state substantiated them.

To read the full state reports, search facility number 198007099 on the California Care Facility Search. Data refreshed Oct 2, 2026.