Daycare Record Child care inspection records

Primrose School of Pleasanton · Preschool, Pleasanton

7110 Koll Center Parkway, Pleasanton, CA 94566 · Alameda County
7 substantiated complaints Child care center (preschool)

Primrose School of Pleasanton is a licensed child care center in Pleasanton, CA, licensed for up to 112 children and serving preschool-age children. It has held its California license since 2014. Since February 2021, state licensing staff have inspected it 4 times and investigated 9 complaints, 7 of them substantiated. The state issued 15 citations, 5 of them Type A (the most serious). None of them came in the last 12 months. Measured by weighted citations per inspection, it is #33 of 33 centers in Pleasanton and has more citations per inspection than 97% of California licensed centers.

Inspection record

More citations than 97% of 10,948 California licensed centers, per inspection, weighted by severity. Among the most cited
#33 of 33 centers in Pleasanton
5 Type A citations
10 Type B citations
4 Inspections
7 of 9 Complaints substantiated
15 citations from 21 state visits since Feb 8, 2021 · 0 in the last 12 months · last inspected Mar 12, 2025

Every state visit

2022 2023 2024 2025 2026 INSPECTIONS (top) · REPORTS & INVESTIGATIONS (bottom) Apr 3, 2025 · Report/investigation · citation found Mar 12, 2025 · Inspection · no citation Oct 15, 2024 · Report/investigation · citation found Aug 26, 2024 · Report/investigation · no citation Aug 26, 2024 · Report/investigation · no citation Mar 18, 2024 · Report/investigation · no citation Mar 18, 2024 · Report/investigation · citation found Mar 18, 2024 · Report/investigation · no citation Feb 12, 2024 · Inspection · no citation Nov 3, 2023 · Report/investigation · no citation Sep 6, 2023 · Report/investigation · citation found Jul 14, 2023 · Report/investigation · citation found Jun 15, 2023 · Report/investigation · no citation Jun 7, 2023 · Report/investigation · citation found Jun 7, 2023 · Report/investigation · citation found May 24, 2023 · Report/investigation · citation found May 24, 2023 · Report/investigation · citation found May 12, 2023 · Report/investigation · citation found May 12, 2023 · Report/investigation · citation found Dec 14, 2022 · Inspection · no citation Mar 2, 2022 · Inspection · no citation
Citation issued No citation Top row: inspections · bottom row: complaint investigations and other visits

What inspectors cited most

Caregiver conduct 3
Records & paperwork 3
Background checks 3
Training & qualifications 2
Food & feeding 1
Supervision 1
Staff ratios 1
Health & medication 1

Citations, newest first

Type B Apr 3, 2025 Complaint investigation Caregiver conduct
Personal rights §101223(a)(2)
Based on interviews and record review, the facility failed to prevent numerous biting incidents, which is an immediate health and safety or personal rights risk to children in care. 8 Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected. LPA email: Lorraine.Dacanay-Breaux@dss.ca.gov
Plan of correction due Apr 15, 2025
Type B Oct 15, 2024 Complaint investigation Caregiver conduct
Personal rights §101223(a)(3)
101223(a)(3)Personal Rights (a)The licensee shall ensure that each child is accorded the following personal rights:(3) To be free from corporal or unusual punishment infliction of pain, humiliation, intimidation...or other actions of a punitive nature including but not limited to: interference with functions of daily living including... sleeping... aids to physical functioning. This requirement was not met as evidence by: Effective 08/30/24, Facility terminated the S4. Facility representative/director will provide training on personal rights as it pertains to nap/sleep time. Director will email the LPA the staff agenda and sign in sheet of the staff by November 15, 2024. Based on interviews and record review the facility stated that there was an incident occurred on 08/26/2024 where teacher/staff acknowledged that teacher "patted on the bottom a child a bit too hard" which poses a potential risk to the health and safety to children in care. 8 Facility representative/Director will email to LPA at: Lorraine.Dacanay-Breaux@dss.ca.gov
Plan of correction due Nov 15, 2024
Type B Mar 18, 2024 Complaint investigation Food & feeding
Food service §101227(a)(1)(1)
interview/observation: Children have not been served during morning breakfast/snack two variety items from at least two (2) food groups, the minimum quantity has not been provided. This poses a potential health risk to the Health and Safety to children in care. Facility Representative will email LPA: Lorraine.Dacanay-Breaux@dss.ca.gov Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
Plan of correction due Apr 18, 2024
Type A Sep 6, 2023 Complaint investigation Supervision
Care and supervision §101229(a)(1)
POC: Per Director 3 (three) staff was giving a written warning & 09/01/23, DSS provided a training TSP on Care & Supervision. POC by 09/25/23, a written plan of action will be submitted to Licensing detailing the steps staff will take to ensure visual supervision at all time. THIS IS A ZERO TOLERANCE VIOLATION AND A $500 CIVIL PENALTY IS ASSESSED TODAY AND $100 PER DAY WILL BE ASSESSED UNTIL CORRECTED. The facility did not ensure proper supervision resulting in a child leaving the classroom unattend which poses a potential health, safety, or personal rights risk to children in care. 8 Director will provided additional training signed by all staff, licensee will email this written statement to LPA Dacanay Breaux at Lorraine.Dacanay-Breaux@dss.ca.gov no later than the due date of 09/25/23. Since this is a repeated violation LPA will discuss with LPM in regards to additional POC next steps.
Plan of correction due Sep 25, 2023
Type B Sep 6, 2023 Complaint investigation Records & paperwork
Reporting requirements §101212(d)
Director did not contact DSS via telephone to report incident that occured. This poses a potential safety & health risk to children in care. 8 Director will email LPA with her written statement by Sept 8, 2023. Lorraine. Dacanay-Breaux@dss.ca.gov
Plan of correction due Sep 6, 2023
Type B Jul 14, 2023 Complaint investigation Staff ratios
Teacher-child ratio §101216.3(a)
(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance... 1 Director will send LPA a written statement on how the facility will ensure and continue to remain in compliance regarding ratios during operating hours. Director will provide LPA the detail writing plan via email Lorraine.Dacanay Breaux @dss.ca.gov by the POC date of July 28, 2023. During the course of the investigation, LPA observed the facility was out of ratio. This poses a potential risk to the health and safety of the children in care. 8 Director will provide LPA the written plan that will ensure the facility will remain in ratio at all times. DIrector will provide staff names and working hours that reflect coverage. Director will email LPA by POC date of 07/28/2023 CCR Director will provide LPA the written plan that will ensure the facility will remain in ratio at all times. Director will provide staff names and/working hours that reflects coverage. Director will email LPA by POC date 07/28/23.
Plan of correction due Jul 28, 2023
Type A Jun 7, 2023 Complaint investigation Caregiver conduct
Personal rights §101223(a)(3)
Staff inappropriately handled a child while in care. This poses a potential risk to the health and safety of the children in care. 8 Director will send to LPA by 6/9/23 the parents acknowledgment with signature and date via email.
Plan of correction due Jun 16, 2023
Type A Jun 7, 2023 Case management visit (other) Background checks
Criminal record clearance §101170(e)(1)
LPAs observed a former staff did not have eligible clearance which is an immediate health, safety, and personal rights risk to children in care.
Plan of correction due Jun 7, 2023
Type B Jun 7, 2023 Case management visit (other) Records & paperwork
Reporting requirements §101212(d)(1)(c)
LPAs was informed by director that an incident was not report to child's parent(s) and Department of Social Services, which is an immediate health, safety, and personal rights risk to children in care. 8 LPA discussed LIC 624 and reporting with the Director. Director will email LPA at Lorraine.Dacanay-Breaux@dss.ca.gov the written plan.
Plan of correction due Jun 16, 2023
Type A May 24, 2023 Case management visit (deficiencies) Background checks
Criminal record clearance §101170(e)(1)
LPAs observed one staff present to have no eligible clearance which is an immediate health, safety, and personal rights risk to children in care.
Plan of correction due May 24, 2023
Type B May 24, 2023 Complaint investigation Records & paperwork
Personnel records §101217(D)
SIx (6) staff files were not available for LPA to review. This poses a potential risk to the health and safety of the children in care. LPA will schedule and send Director a letter for a mandatory non compliance meeting.
Plan of correction due May 31, 2023
Type B May 24, 2023 Case management visit (deficiencies) Training & qualifications
Teacher aide qualifications §101216.2(e)
101216.2 Teacher Aide Qualifications & Duties: (e) An aide shall work only under the direct supervision of a teacher. This requirement was not met as evidence by: 1 The director will review the regulations on ratio requirements and create a written statement detailing the facility's plan of action and protocols to ensure that ratio requirements are met at all times. The director will email this signed and written statement directly to LPA Dacanay Breaux LPAs observed two aides to be in a classroom of 23 preschool children without the direct supervision of a fully qualified teacher which poses a potential risk to the health, safety, and personal rights to children in care. 8 at lorraine.dacanaybreaux@dss.ca.gov no later than the due date of 05/31/23.
Plan of correction due May 31, 2023
Type A May 12, 2023 Case management visit (other) Background checks
Criminal record clearance §101170(e)(1)
101170(e)(2) Criminal Record Clearance. Prior to working or volunteering in a licensed child care facility, all individuals subject to a criminal record review shall request a transfer of a criminal record clearance from another facility or Trustline. 1 POC - Cleared during visit. LPA sent 4 (four) staff home. Directors will watch videos on Criminal record clearance and Record Keeping, director will advise LPA of completion. AN IMMEDIATE CIVIL PENALTY OF $500 per staff IS ASSESSED TODAY BECAUSE STAFF MEMBERS S1, S2, S3, S4 CRIMINAL RECORD CLEARANCE IS NOT COMPLETE and NOT ASSOCIATED TO THIS FACILITY. AN LIC 421BG WAS GIVEN TO DIRECTOR.
Plan of correction due May 12, 2023
Type B May 12, 2023 Case management visit (other) Training & qualifications
Staff health screening and personnel requirements §101216(g)(1)
staff did not have a Health Screening Report on file, were missing proof of tuberculosis test. This poses a potential risk to the health and safety of the children in care.
Plan of correction due May 26, 2023
Type B May 12, 2023 Case management visit (other) Health & medication
Staff immunizations §1596.7995(g)(1)
Staff is missing immunization record for MMR and TB. This poses a potential risk to the health and safety of the children in care. 8 Director will take Record Keeping Orentation
Plan of correction due May 26, 2023

Complaint investigations

Substantiated Apr 3, 2025 Complaint investigation received Mar 18, 2025
At least one allegation was substantiated. The state’s report lists which.
1 citation issued during this investigation, listed under Citations.
Substantiated Oct 15, 2024 Complaint investigation received Aug 29, 2024
Substantiated allegation:
Personal Rights - Staff member hit child during nap time.
1 citation issued during this investigation, listed under Citations.
Substantiated Mar 18, 2024 Complaint investigation received Feb 20, 2024
Substantiated allegation:
Food Services - Staff do not provide adequate food service.
1 citation issued during this investigation, listed under Citations.
Not substantiated Mar 18, 2024 Complaint investigation received Feb 14, 2024
The state did not substantiate this complaint, so its allegations are not shown.
Substantiated Sep 6, 2023 Complaint investigation received Sep 1, 2023
Substantiated allegation:
Neglect/Lack of Supervision - Child left the classroom unattended
2 citations issued during this investigation, listed under Citations.
Substantiated Jul 14, 2023 Complaint investigation received May 31, 2023
Substantiated allegation:
Ratio- Day Care staff are operating out of ratio.
1 citation issued during this investigation, listed under Citations.
Not substantiated Jun 15, 2023 Complaint investigation received Apr 26, 2023
The state did not substantiate this complaint, so its allegations are not shown.
Substantiated Jun 7, 2023 Complaint investigation received Apr 20, 2023
Substantiated allegation:
Personal Rights - Staff hit day care children
1 citation issued during this investigation, listed under Citations.
Substantiated May 24, 2023 Complaint investigation received Apr 26, 2023
Substantiated allegation:
Qualifications - Unqualified adults(s) care for day care children.
1 citation issued during this investigation, listed under Citations.

How often are complaints about daycares in Alameda County substantiated? See the county-by-county report →

About this center

Licensed capacity 112 children
License type Child care center (preschool)
License status Licensed
Licensed since Jan 31, 2014
Licensee Pleasanton Schools, LLC., The
Administrator Falguni Buddhdev
Phone (925) 600-7745
State facility # 013421388
Parent reviews Google Maps reviews
Not checked by Daycare Record

Other licenses at this address

Common questions

Does Primrose School of Pleasanton take infants?

Not under this license, which covers preschool-age children. An infant center is licensed separately at the same address (listed below).

Has Primrose School of Pleasanton had any serious violations?

California issued 5 Type A citations since 2021, its most serious category. The most recent was on Sep 6, 2023, for care and supervision. Each citation is listed in full above.

Have there been complaints about Primrose School of Pleasanton?

California investigated 9 complaints since 2021 and substantiated 7. Allegations are shown only for substantiated complaints.

How does Primrose School of Pleasanton compare with other daycares in Pleasanton?

It is #33 of 33 centers in Pleasanton by weighted citations per inspection, and has more citations per inspection than 97% of California licensed centers with enough inspection history to compare.

When was Primrose School of Pleasanton last inspected?

Mar 12, 2025. No citations were issued during that visit.

How much does Primrose School of Pleasanton cost?

California does not publish individual centers’ prices, so ask Primrose School of Pleasanton for its current tuition. For comparison, the median full-time price at licensed centers in Alameda County, which includes Pleasanton, was $1,547 a month for preschoolers (about $1,950 today) in the state’s 2021 Regional Market Rate Survey.

Who runs Primrose School of Pleasanton?

The licensee is Pleasanton Schools, LLC., The, and the administrator listed with the state is Falguni Buddhdev.

Licensed centers nearby

Citations are quoted from California Department of Social Services inspection and complaint reports. Type A citations are the state’s most serious category (an immediate risk to children’s health, safety or personal rights); Type B citations are a potential risk. A citation is a finding about one rule, not a judgment about a center overall. Complaint allegations appear here only when the state substantiated them.

To read the full state reports, search facility number 013421388 on the California Care Facility Search. Data refreshed Oct 3, 2026.

Comparing centers? See how to choose a daycare: 30 questions to ask and a printable checklist.