Alphabet Express Child Day Care Center INC
425 N Courtland St, East Stroudsburg, PA 18301 · Monroe County
1 complaint investigation found violations
Keystone STAR 1
Alphabet Express Child Day Care Center INC is a certified child care center in East Stroudsburg, PA, with capacity for 31 children. It holds a Keystone STAR 1 rating. Since August 2021, Pennsylvania certification staff have inspected it 9 times and confirmed violations in 1 complaint investigation. The state cited 27 violations, 4 of them core-safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep), most often for records & paperwork (7 of 27). None of them came in the last 12 months. Measured by topic-weighted citations per inspection, it is #9 of 23 centers in East Stroudsburg and has fewer citations per inspection than 65% of Pennsylvania certified centers.
Inspection record
Fewer citations than 65% of 4,789 Pennsylvania certified centers, per inspection, weighted by topic. About typical
#9 of 23 centers in East Stroudsburg
4
Core-safety citations
23
Other citations
9
Inspections
1
Complaint investigations that found violations
27 citations from 10 state visits since Aug 16, 2021 · none in the last 12 months · last inspected Dec 9, 2025
Every state visit
Violation found
No violation
Top row: inspections · bottom row: complaint investigations, self-reported incidents and other visits
What inspectors cited most
Records & paperwork
7
Health & medication
6
Training & qualifications
4
Background checks
3
Emergency preparedness
3
Building & playground safety
2
Staff ratios
1
Transportation
1
Citations, newest first
Comply with CPSL/CPSL information 55 Pa. Code §3270.32(a)/3270.192(4)
An unannounced inspection occurred at the facility. A review of staff files was conducted. See the code sheet for the date of hire. The CPSL requires a completed NSOR clearance on file prior to staff working in a child care role at the facility. Staff #1 did not have a completed NSOR clearance on file prior to working in a child care role at the facility. Staff #1 did not receive a completed NSOR clearance until 8/26/25.
Center’s plan of correction (implemented, Oct 2, 2025): “Alphabet Express will have new staff fill out all clearances prior to starting. Once completed and returned with a clear record daycare will allow staff to start. Staff will apply for the missing clearance and will be removed from a child care position until the clearance is received.”
Comply with CPSL/CPSL information 55 Pa. Code §3270.32(a)/3270.192(4)
A renewal inspection occurred at the facility. A review of staff files was conducted. The CPSL requires clearances to be updated every 60 months. Staff #1 did not update the following listed clearances every 60 months: state police (previous 6/9/15, current 6/23/20) and child abuse (previous 11/30/15, current 2/18/21).
Center’s plan of correction (implemented, Jan 2, 2025): “In the future, staff will be hired per the CPSL and will update all documents appropriate to the CPSL. Documents will remain in the staff's files at all times.”
Citation
Dec 19, 2024
Inspection
Health & medication
12 months prior to service and every 24 months thereafter/Health assessment, TB test 55 Pa. Code §3270.151(a)/3270.192(3)
A renewal inspection occurred at the facility. A review of staff files was conducted. See the code sheet for the date of hire. Staff #2 provided a health assessment dated 1/31/23, which was not conducted within 12 months prior to providing initial service in this child care facility as required by regulation.
Center’s plan of correction (implemented, Jan 28, 2025): “Staff #2 will schedule and participate in a health assessment and tuberculosis screening. This documentation will be filed and updated as appropriate to regulation.”
Citation
Dec 19, 2024
Inspection
Health & medication
Mantoux TB 55 Pa. Code §3270.151(c)(2)
A renewal inspection occurred at the facility. A review of staff files was conducted. See the code sheet for the date of hire. Staff #2 provided a tuberculosis screening dated 2/2/23, which was not conducted within 12 months prior to providing initial service in this child care facility as required by regulation.
Center’s plan of correction (implemented, Jan 28, 2025): “Staff #2 will schedule and participate in a health assessment and tuberculosis screening. This documentation will be filed and updated as appropriate to regulation.”
Citation
Dec 19, 2024
Inspection
Training & qualifications
Age and Training 55 Pa. Code §3270.31(e)(4)(i)
A renewal inspection occurred at the facility. A review of staff files was conducted. Regulation requires staff to participate in pediatric first aid/CPR training prior to their current certification expiring. The pediatric first aid/CPR certification of Staff #1 expired on 1/3/24 and this staff did not take the training until 1/29/24. Staff #1 did not participate in pediatric first aid/CPR training prior to their current certification expiring.
Center’s plan of correction (implemented, Jan 14, 2025): “In the future, staff will participate in pediatric first aid/CPR training prior to their current certification expiring. Documentation of this training will remain in the staff's file at all times.”
Citation
Dec 19, 2024
Inspection
Records & paperwork
Consent for administration of minor first-aid required prior to admission 55 Pa. Code §3270.182(5)
A renewal inspection occurred at the facility. A review of children's files was conducted. See the code sheet for the child's date of enrollment. Child #1 did not have consent for the administration of minor first aid in their file.
Center’s plan of correction (implemented, Jan 28, 2025): “Consent for first aid will be obtained on Child #1 and maintained in the child's file.”
Citation
Mar 5, 2024
Inspection
Records & paperwork
Two written references 55 Pa. Code §3270.192(5)
As of the renewal inspection on 3/6/24, Staff #1 only had one written non-family reference on file.
Center’s plan of correction (implemented, Mar 8, 2024): “Staff will get another written reference.”
Two facility persons present in facility 55 Pa. Code §3270.54(a)
On 1/31/24, staff #1 was alone in the facility with 5 older toddler and preschool children.
Center’s plan of correction (implemented, Feb 8, 2024): “There will always be at least two facility persons present in the facility when two or more children are in care”
Citation
Jan 3, 2024
Inspection
Health & medication
Exam communicable disease/Physician/CRNP assessment 55 Pa. Code §3270.151(c)(3)/3270.151(c)(5)
As of the unannounced inspection on 1/3/24, the health assessment for staff #1 did not include the physician's statement that there was an exam for communicable disease, or an assessment of the person's suitability to provide child care.
Center’s plan of correction (implemented, Jan 30, 2024): “on Friday January 12, 2024 Staff member 1 went back to the doctors and received a completed physical.”
Citation
Jan 3, 2024
Inspection
Building & playground safety
Devices must be compliant/Director or designated staff person ensure compliance 55 Pa. Code §3270.95(a)/3270.95(b)
On 1/3/24 during an unannounced inspection, the most recent fire alarm test was dated 11/3/23, greater than the required minimum of every 30 days.
Center’s plan of correction (implemented, Jan 31, 2024): “We have tested our fire system alarm on 1/4/24 and will test every 30 days there after.”
Show 17 older citations
Citation
Jan 3, 2024
Inspection
Training & qualifications
Director qualifications/Employed and present 30 hrs/wk 55 Pa. Code §3270.34(b)/3270.34(c)
During the renewal inspection on 7/11/23, there was no qualified director. The program was cited and provided an acceptable plan of correction that stated "I have hired a qualified director to manage the facility. coordinate and plan daily activities write evaluations for staff member and to oversee the daily operations. The director has a bachelors degree and several years experience and meets all qualifications needed to be the director. Daycare will maintain a qualified director to continue operations." The date of correction was 7/28/23. During an onsite visit on 9/12, the director was not onsite. Full unofficial transcripts showing the provider's name and the college name were provided on 9/16. Upon review of these transcripts, staff did not have enough acceptable credits to qualify as a director. A second citation was issued for not having a director. An acceptable plan of corrections was submitted that stated by 1/3/24 Alphabet Express will take the necessary procedures to hire a qualified director with the specified qualifications at 3270(b) 1-4 to work a minimum of 30 hours per week to oversee the daily operations. To remain in compliance this qualified director will be…
Center’s plan of correction (implemented, Jan 30, 2024): “Staff member #1 has submitted her FBI clearance.”
Citation
Jan 3, 2024
Inspection
Records & paperwork
Two written references 55 Pa. Code §3270.192(5)
As of the unannounced inspection on 1/3/24, there were no references on file for staff #1.
Center’s plan of correction (implemented, Jan 30, 2024): “Staff #1 has submitted two written references suitable to serve as a staff member...”
Citation
Sep 12, 2023
Inspection
Training & qualifications
Director qualifications/Employed and present 30 hrs/wk 55 Pa. Code §3270.34(b)/3270.34(c)
During the renewal inspection on 7/11/23, there was no qualified director. The program was cited and provided an acceptable plan of correction that stated "I have hired a qualified director to manage the facility. coordinate and plan daily activities write evaluations for staff member and to oversee the daily operations. The director has a bachelors degree and several years experience and meets all qualifications needed to be the director. Daycare will maintain a qualified director to continue operations." The date of correction was 7/28/23. During an onsite visit on 9/12, staff #1 was not onsite. Full unofficial transcripts showing the provider's name and the college name were provided on 9/16. Upon review of these transcripts, staff #1 did not have enough acceptable credits to qualify as a director.
Center’s plan of correction (not implemented, Jan 3, 2024): “Alphabet Express will take the necessary procedures to hire a qualified director with the specified qualifications at 3270(b) 1-4 to work a minimum of 30 hours per week to oversee the daily operations,”
Inspection status on COMPASS: Non Compliant – Finalized
Comply with CPSL/CPSL information 55 Pa. Code §3270.32(a)/3270.192(4)
As of the renewal inspection, the FBI clearance of staff #1 indicated a charge and there was no rap sheet on file.
Center’s plan of correction (implemented, Jul 31, 2023): “I have put the rap sheet in staff member #1 file.”
Inspection status on COMPASS: Non Compliant – Finalized
Citation
Jul 11, 2023
Inspection
Emergency preparedness
Pertinent Laws & Regulations/General Health and Safety 55 Pa. Code §3270.14/3270.21
As of the renewal inspection on 7/11/23, the emergency plan did not include continuity of operations as required by federal requirements at 45 CFR 98.41(a)(1)(vii).
Center’s plan of correction (implemented, Jul 31, 2023): “I have written the emergency plan which included continuity of operations and reviewed it with all staff members.”
Inspection status on COMPASS: Non Compliant – Finalized
Citation
Jul 11, 2023
Inspection
Emergency preparedness
Letter to parents 55 Pa. Code §3270.27(e)
As of the renewal inspection on 7/11/23, the letter provided to parents explaining the emergency procedures did not include information on lock-down, and accommodations for infants and toddlers, children with special needs, and children with chronic medical conditions.
Center’s plan of correction (implemented, Jul 31, 2023): “I have written a plan explaining emergency procedures on lockdown with accommodations for infants, toddlers, and children with special needs/chronic medical conditions .I provided this plan to all parents/guardians enrolled in the center.”
Inspection status on COMPASS: Non Compliant – Finalized
Citation
Jul 11, 2023
Inspection
Building & playground safety
Building Surfaces 55 Pa. Code §3270.76
During the renewal inspection on 7/11/23, the ceiling had large cracks where it was separating from the wall at the front of the building, and a large crack down the center peak.
Center’s plan of correction (implemented, Sep 12, 2023): “I notified the landlord of the cracks in the ceiling and requested repairs. A contractor was hired to replace any damaged sheetrock and reinforce any low hanging areas on the ceiling.”
Inspection status on COMPASS: Non Compliant – Finalized
Citation
Jul 11, 2023
Inspection
Health & medication
Child's hands washed 55 Pa. Code §3270.134(a)
During the renewal inspection on 7/11/23, the hands of child #2 were not washed after diapering.
Center’s plan of correction (implemented, Sep 12, 2023): “I discussed with the staff members the importance of washing of all children's hands including infants and toddlers before meals and snacks, and after toileting/diapering.”
Inspection status on COMPASS: Non Compliant – Finalized
Citation
Jul 11, 2023
Inspection
Emergency preparedness
Emergency plan/Emergency plan 55 Pa. Code §3270.27(a)(1)/3270.27(a)(5)
As of the renewal inspection on 7/11/23, the emergency plan did not include information on lock-down or provide accommodations for infants and toddlers, children with special needs, and children with chronic medical conditions.
Center’s plan of correction (implemented, Jul 31, 2023): “I have written an updated emergency plan that includes information on lock-down and provided accommodations for infants, toddlers, children with special needs, and children with chronic medical conditions. This updated plan was reviewed with all staff members and added to current emergency plan.”
Inspection status on COMPASS: Non Compliant – Finalized
Citation
Jul 11, 2023
Inspection
Transportation
Pick-up and drop-off points 55 Pa. Code §3270.171(a)
As of the renewal inspection on 7/11/23, the operator had not notified local traffic safety authorities in writing of the location of the facility and the program's use of pedestrian and vehicular routes around the child care facility.
Center’s plan of correction (implemented, Jul 31, 2023): “I have submitted in writing to the local traffic safety authorities my location of the facility and my pedestrian and vehicular routes around the facility.”
Inspection status on COMPASS: Non Compliant – Finalized
Citation
Jul 11, 2023
Inspection
Training & qualifications
Each staff person meets quals/Director qualifications 55 Pa. Code §3270.33(a)/3270.34(b)
As of the renewal inspection on 7/11/23, the facility does not have a qualified director.
Center’s plan of correction (not implemented, Sep 18, 2023): “I have hired a qualified director to manage the facility. coordinate and plan daily activities write evaluations for staff member and to oversee the daily operations.”
Inspection status on COMPASS: Non Compliant – Finalized
Citation
Jul 11, 2023
Inspection
Records & paperwork
Signed /Emergency info/agreement updated 6 mos 55 Pa. Code §3270.123(a)/3270.181(c)
As of the renewal inspection on 7/11/23, there was no fee agreement on file for child #1.
Center’s plan of correction (implemented, Jul 31, 2023): “I Have written a fee agreement for child #1,was signed by operator and parent went over it with the parent and put it in the child's file.”
Inspection status on COMPASS: Non Compliant – Finalized
Citation
Jul 11, 2023
Inspection
Records & paperwork
Physician name, address, phone 55 Pa. Code §3270.124(b)(2)
As of the renewal inspection on 7/11/23, the emergency contact information for child #1 did not include the name, address, and phone number of the physician.
Center’s plan of correction (implemented, Jul 31, 2023): “I had child#1 parent fill out the emergency contact form with the name. address, and phone number of the physician. and put it in the child's file.”
Inspection status on COMPASS: Non Compliant – Finalized
Citation
Jul 11, 2023
Inspection
Records & paperwork
Availability of certificate of compliance and applicable regulations 55 Pa. Code §3270.25(a)
As of the renewal inspection on 7/11/23, the facility had not provided the parent of each child enrolled with information on how to access the regulations in this chapter electronically.
Center’s plan of correction (implemented, Jul 31, 2023): “The facility has provided information on how to access the regulations in chapter3270 electronically to all parents and was posted on parent bulletin board.”
Inspection status on COMPASS: Non Compliant – Finalized
Citation
Dec 16, 2022
Complaint investigation
Health & medication
Inpatient hospitalization or ER treatment of child 55 Pa. Code §3270.20(a)(1)
On 11/30/22 child #1 was transported by ambulance from the facility to the hospital. The operator has not provided notice to the northeast regional office.
Center’s plan of correction (implemented, Jan 11, 2023): “If any emergency or incident situation arise with a child, day care staff member will immediately notify the child's parent. Staff member involved will write up the incident and contact the regional office within 24 hours.”
Citation
Dec 16, 2022
Complaint investigation
Health & medication
General Health and Safety/Original container 55 Pa. Code §3270.21/3270.133(1)
Interview with staff # 1on 12/19/22 revealed that she accepted medication for child number 1 that was not in its original container.
Center’s plan of correction (implemented, Jan 11, 2023): “Daycare will not accept any medication unless it is in its original container with the child's full name on it.”
Citation
Dec 16, 2022
Complaint investigation
Records & paperwork
Reports of accidents, injuries and illnesses. Original report - parent same day Copy - facility accident file. Copy - child's file 55 Pa. Code §3270.182(7)
On 11/30/22 child #1 was transported by ambulance from the facility to the hospital. The operator has not completed an incident report.
Center’s plan of correction (implemented, Jan 11, 2023): “Day care staff will complete an incident report for any incident that occurs at the center. Original copy will go to the parent and copies will be filed in the child's file and a third copy will will be filled in an accident file and kept at the facility.”
“Core safety” marks citations about supervision and staff ratios, discipline and caregiver conduct, background checks, child protection and safe sleep, the topics our score weights most. Pennsylvania’s records don’t grade violations by severity. “Follow-up” marks a violation re-cited at a follow-up visit, counted once. How scores work.
Complaint investigations and reported incidents
Violation found
Dec 16, 2022
Complaint investigation
3 violations cited, listed under Citations.
Pennsylvania’s search lists complaint investigations in which the state found at least one violation (“verified complaints”). It does not say what a complaint alleged, or whether every violation relates to it. Incident investigations look into something that happened at the center; self-reported violations are ones the center reported to the state itself.
Daily rates
| Age group | Full time, per day | Part time, per day |
|---|---|---|
| Newborn (Under 6 Weeks) | $46.00 | $44.00 |
| Infant (6 Weeks-12 mos.) | $46.00 | $44.00 |
| Young Toddler (13-24 mos.) | $44.00 | $42.00 |
| Older Toddler (25-36 mos.) | $42.00 | $40.00 |
| Preschool (37 mos.- Entering K) | $40.00 | $38.00 |
| Young School-Age (K-3rd gr.) | $37.00 | $33.00 |
| Older School-Age (4th gr.-15 yrs.) | $37.00 | $33.00 |
The daily price the center lists in Pennsylvania’s COMPASS search for families paying privately. The state notes that rates are subject to change and programs don’t have to share them, so confirm with the center. See what daycare costs in Pennsylvania.
About this center
Capacity
31 children
Certificate status
Regular
Certificate valid through
Mar 8, 2027
Operator
Alphabet Express Child Day Care Center I
Hours
Monday–Friday 7:00 AM–5:00 PM How Pennsylvania centers’ hours compare
Phone
(570) 421-3303
State certificate #
CER-00249169
Common questions
Has Alphabet Express Child Day Care Center INC had any serious violations?
Pennsylvania cited 4 violations since 2021 on the topics Daycare Record treats as core safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep). The most recent, on Sep 19, 2025 (background checks): “An unannounced inspection occurred at the facility. A review of staff files was conducted. See the code sheet for the date of hire. The CPSL requires a completed NSOR clearance on file prior to staff working in a child…” Pennsylvania’s records don’t grade violations by severity; each citation is listed in full above.
Have there been complaints about Alphabet Express Child Day Care Center INC?
Pennsylvania lists 1 complaint investigation since 2021 in which it found at least one violation; the violations are listed above. Its search shows these “verified complaints” but not what a complaint alleged, or whether every violation relates to it.
What is Alphabet Express Child Day Care Center INC’s Keystone STARS rating?
STAR 1, effective Mar 25, 2024. Keystone STARS is Pennsylvania’s quality rating program for child care, from STAR 1 to STAR 4. It measures program quality, not inspection results, so read both.
How does Alphabet Express Child Day Care Center INC compare with other daycares in East Stroudsburg?
It is #9 of 23 centers in East Stroudsburg by topic-weighted citations per inspection, and has fewer citations per inspection than 65% of Pennsylvania certified centers with enough inspection history to compare.
When was Alphabet Express Child Day Care Center INC last inspected?
Dec 9, 2025 (renewal). No violations were cited during that visit.
How much does Alphabet Express Child Day Care Center INC cost?
It reported full-time daily rates of $46.00 for newborn, $46.00 for infant, $44.00 for young toddler, $42.00 for older toddler in Pennsylvania’s COMPASS search. Rates can change; confirm with the center.
Who runs Alphabet Express Child Day Care Center INC?
The legal entity on its Pennsylvania certificate is Alphabet Express Child Day Care Center I.
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Citations are quoted from Pennsylvania Department of Human Services inspection records (Office of Child Development and Early Learning, Bureau of Certification Services), including each finding and the center’s plan of correction. Rule numbers refer mostly to 55 Pa. Code Chapter 3270, the rules for child care centers; a few cite Chapter 20, which covers every certified facility. Pennsylvania’s records don’t grade violations by severity; the “core safety” label and the score are Daycare Record’s.
To check the state’s own record, search the center’s name on COMPASS Child Care Provider Search and open its inspection history. Data refreshed Oct 16, 2026.
Comparing centers? See how to choose a daycare: 30 questions to ask and a printable checklist.
Concerned about this center? See how to report a daycare: which state line to call, what to write down and what happens next.