Daycare Record Child care inspection records
Pennsylvania · Havertown

Friendly Faces Day Care Center

135 Myrtle Ave, Havertown, PA 19083 · Delaware County
1 complaint investigation found violations Keystone STAR 1

Friendly Faces Day Care Center is a certified child care center in Havertown, PA, with capacity for 74 children. It holds a Keystone STAR 1 rating. Since August 2021, Pennsylvania certification staff have inspected it 5 times and confirmed violations in 1 complaint investigation. The state cited 46 violations, 5 of them core-safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep), most often for records & paperwork (17 of 46). 4 citations came in the last 12 months. Measured by topic-weighted citations per inspection, it is #12 of 15 centers in Havertown and has more citations per inspection than 83% of Pennsylvania certified centers.

Inspection record

More citations than 83% of 4,789 Pennsylvania certified centers, per inspection, weighted by topic. More citations than most
#12 of 15 centers in Havertown
5 Core-safety citations
41 Other citations
5 Inspections
1 Complaint investigations that found violations
46 citations from 6 state visits since Aug 16, 2021 · 4 in the last 12 months · last inspected Feb 26, 2026

Every state visit

2022 2023 2024 2025 2026 INSPECTIONS (top) · REPORTS & INVESTIGATIONS (bottom) Feb 26, 2026 · Inspection · citation found Aug 27, 2025 · Inspection · citation found Oct 3, 2024 · Inspection · citation found May 3, 2024 · Report/investigation · citation found Aug 29, 2023 · Inspection · citation found Oct 18, 2022 · Inspection · citation found
Violation found No violation Top row: inspections · bottom row: complaint investigations, self-reported incidents and other visits

What inspectors cited most

Records & paperwork 17
Health & medication 7
Training & qualifications 7
Emergency preparedness 5
Supervision 3
Food & feeding 3
Background checks 1
Caregiver conduct 1
Building & playground safety 1
Transportation 1

Citations, newest first

Citation Feb 26, 2026 Inspection Health & medication
2 feet apart 55 Pa. Code §3270.106(f)
During the unannounced allocated inspection cert rep the rest equipment was not at least 2 feet of space on three sides during nap time.
Center’s plan of correction (not implemented, Apr 2, 2026): “Will rearrange the rest equipment during nap time to be at least 2 feet of space on three sides.”
Inspection status on COMPASS: Non Compliant – Finalized
Citation Feb 26, 2026 Inspection Emergency preparedness
Every 60 days 55 Pa. Code §3270.94(a)(1)
During the unannounced allocated inspection cert rep observed fire drills were not being conducted.
Center’s plan of correction (implemented, Mar 31, 2026): “Will conduct a fire drill.”
Inspection status on COMPASS: Non Compliant – Finalized
Citation Feb 26, 2026 Inspection Records & paperwork
Individual Records 55 Pa. Code §3270.191
During the unannounced allocated inspection cert rep staff #2 did not have a record on file.
Center’s plan of correction (implemented, Apr 30, 2026): “Will obtain a record for staff #2.”
Inspection status on COMPASS: Non Compliant – Finalized
Citation Feb 26, 2026 Inspection Records & paperwork
Two written references 55 Pa. Code §3270.192(5)
During the unannounced allocated inspection cert rep staff #1 did not have two written nonfamily references on file.
Center’s plan of correction (implemented, Mar 31, 2026): “Will obtain two non family refereneces for staff #1.”
Inspection status on COMPASS: Non Compliant – Finalized
Citation Aug 27, 2025 Inspection Records & paperwork
Services proceeded 55 Pa. Code §3270.123(a)(3)
During the renewal inspection on 8/27/25 the file reviewed for child #1, child #2, child #3, child #4 and child #5 did not include child service report providing information about the child's growth and development.
Center’s plan of correction (implemented, Sep 15, 2025): “Provider will submit requested service reports.”
Core safety Oct 3, 2024 Inspection Background checks
Comply with CPSL/CPSL information 55 Pa. Code §3270.32(a)/3270.192(4)
During the renewal inspection staff #1 and 3, 6 and 8 did not have a disclosure on file.
Center’s plan of correction (implemented, Oct 15, 2024): “Operator will obtain the disclosure for staff #1, 3, 6 and 8.”
Core safety Oct 3, 2024 Inspection Supervision
Supervised at all times 55 Pa. Code §3270.113(a)
During the renewal inspection cert rep observed staff #5 was laying down on the floor under a blanket at nap time with the children on a cell phone.
Center’s plan of correction (implemented, Nov 13, 2024): “Staff #5 will complete supervision trainings for supervising children in different settings and keep on file. Supervision trainings were completed and on file.”
Citation Oct 3, 2024 Inspection Emergency preparedness
Pertinent Laws & Regulations/General Health and Safety 55 Pa. Code §3270.14/3270.21
During the renewal inspection cert rep observed the emergency plan did not include the continuity of operations on file.
Center’s plan of correction (implemented, Nov 14, 2024): “Operator will include the continuity of operations for the emergency plan.”
Citation Oct 3, 2024 Inspection Health & medication
2 feet apart 55 Pa. Code §3270.106(f)
During the renewal inspection cert rep observed in classroom 1 and the 4's classroom that the rest equipment was not at least 2 feet of space on three sides.
Center’s plan of correction (implemented, Nov 12, 2024): “Operator will rearrange the rest equipment in classroom 1 and the 4's classroom so that while napping they are 2 feet of space on three sides.”
Citation Oct 3, 2024 Inspection Health & medication
Initial health report for older toddler/preschool no more than 1 year 55 Pa. Code §3270.131(a)(3)
During the renewal inspection child #4 did not have a current health assessment with immunizations on file.
Center’s plan of correction (implemented, Oct 15, 2024): “Operator will obtain a current health assessment for child #4.”
Show 36 older citations
Citation Oct 3, 2024 Inspection Health & medication
12 months prior to service and every 24 months thereafter/Health assessment, TB test 55 Pa. Code §3270.151(a)/3270.192(3)
During the renewal inspection staff#4 did not have a health assessment on file.
Center’s plan of correction (implemented, Oct 15, 2024): “Operator will obtain a health assessment for staff #4.”
Citation Oct 3, 2024 Inspection Food & feeding
Bottles labeled 55 Pa. Code §3270.166(4)
During the renewal inspection cert rep observed the bottles in the refrigerator was not labeled with the child's name.
Center’s plan of correction (implemented, Oct 15, 2024): “Operator will label the bottles with each child's name.”
Citation Oct 3, 2024 Inspection Training & qualifications
Fire safety - 1 yr. 55 Pa. Code §3270.31(e)(4)(ii)
During the renewal inspection cert rep observed staff #4, 5 and 7 did not have fire safety training on file.
Center’s plan of correction (implemented, Oct 15, 2024): “Operator will obtain fire safety training for staff #4, 5 and 7.”
Citation Oct 3, 2024 Inspection Training & qualifications
Health and Safety Training 55 Pa. Code §3270.31(f)
During the renewal inspection cert rep observed staff #1, 2, 4, 6 and 7 did not have Health and Safety training on file.
Center’s plan of correction (implemented, Oct 15, 2024): “Operator will obtain Health and Safety training for staff #1, 2, 4, 6 and 7.”
Citation Oct 3, 2024 Inspection Records & paperwork
Signed 55 Pa. Code §3270.123(a)
During the renewal inspection child #1 fee agreement was not signed by the parent.
Center’s plan of correction (implemented, Oct 15, 2024): “Operator will obtain the parents signature for the fee agreement for child #1.”
Citation Oct 3, 2024 Inspection Records & paperwork
Physician name, address, phone 55 Pa. Code §3270.124(b)(2)
During the renewal inspection child #1 emergency contact did not include the phone number of the physician.
Center’s plan of correction (implemented, Oct 15, 2024): “Operator will obtain the phone number of the physician for child #1 emergency contact.”
Citation Oct 3, 2024 Inspection Records & paperwork
Parent home/work address, phone 55 Pa. Code §3270.124(b)(3)
During the renewal inspection child #3 emergency contact did not include the parents work address and phone number on file.
Center’s plan of correction (implemented, Oct 15, 2024): “Operator will obtain the parents work address and phone number for child #3.”
Citation Oct 3, 2024 Inspection Records & paperwork
Information re: special needs 55 Pa. Code §3270.124(b)(5)
During the renewal inspection child #1-3 and 5 emergency contact did not include the information on the child's special needs.
Center’s plan of correction (implemented, Oct 15, 2024): “Operator will obtain the information on the child's special needs for child #1-3 and 5.”
Citation Oct 3, 2024 Inspection Records & paperwork
Each child care space 55 Pa. Code §3270.124(c)
During the renewal inspection cert rep observed the emergency contacts were not present in the child care space while children were receiving care in classroom #2.
Center’s plan of correction (implemented, Nov 12, 2024): “Operator will obtain the emergency contacts for classroom #2 and have them present in the child care space while children are receiving care for classroom #2.”
Citation Oct 3, 2024 Inspection Records & paperwork
Age 55 Pa. Code §3270.192(2)(i)
During the renewal inspection staff #3 did not have verification of age in the file.
Center’s plan of correction (implemented, Oct 15, 2024): “Operator will obtain verification of age for staff #3.”
Citation Oct 3, 2024 Inspection Records & paperwork
Exp, educ., training prior to facility 55 Pa. Code §3270.192(2)(ii)
During the renewal inspection staff #3 did not have verification of education on file. Staff #2, 4 and 6 did not have verification of child care experience on file.
Center’s plan of correction (implemented, Nov 12, 2024): “Operator will obtain verification of education for staff #3 and verification of child care experience for staff #2, 4 and 6.”
Citation Oct 3, 2024 Inspection Training & qualifications
Health and Safety Training - Pediatric First Aid and CPR 55 Pa. Code §3270.31(f)(10)
During the renewal inspection staff #5 and 7 did not have pediatric first aid and CPR on file.
Center’s plan of correction (implemented, Nov 14, 2024): “Operator will obtain pediatric first aid and CPR for staff #5 and 7.”
Citation Oct 3, 2024 Inspection Training & qualifications
Age and Training 55 Pa. Code §3270.31(e)
During the renewal inspection staff #1, 2, 5, 6, and 8 did not have 12 clock hours of child care training on file.
Center’s plan of correction (implemented, Nov 12, 2024): “Operator will obtain 12 clock hours of child care training for staff #1, 2, 5, 6, and 8.”
Core safety May 3, 2024 Complaint investigation Caregiver conduct
No harsh language 55 Pa. Code §3270.113(d)
It was verified through investigation that facility staff #1 spoke harshly to a child.
Center’s plan of correction (implemented, May 28, 2024): “The director will put a system in place to ensure that staff can take a break if they are feeling overwhelmed or frustrated. The director will speak with all staff regarding appropriate communication with children. Facility staff #1 will participate in appropriate staff training regarding dealing…”
Core safety Aug 29, 2023 Inspection Supervision
Supervised at all times 55 Pa. Code §3270.113(a)
During the renewal inspection the cert rep observed staff #1 going in and out of babyroom 1 leaving two infants unsupervised several times.
Center’s plan of correction (implemented, Oct 5, 2023): “Operator will have other co-workers assist with bottle warming and retrieving other things outside of the classroom. Operator will reconfigure the classroom to make it more convenient and easier to maneuver around without leaving the classroom.”
Citation Aug 29, 2023 Inspection Emergency preparedness
Training regarding plan 55 Pa. Code §3270.27(c)
During the renewal inspection staff#2-10 did not have emergency plan training on file.
Center’s plan of correction (implemented, Sep 19, 2023): “Operator will obtain emergency plan training for staff#2-10 and keep on file.”
Citation Aug 29, 2023 Inspection Building & playground safety
Building Surfaces 55 Pa. Code §3270.76
During the renewal inspection the cert rep observed the outdoor space had a large pile of mulch in the middle of the outdoor play space.
Center’s plan of correction (implemented, Sep 15, 2023): “Operator will clean the large pile of mulch in the middle of the outdoor play space.”
Citation Aug 29, 2023 Inspection Health & medication
Locked 55 Pa. Code §3270.133(4)
During the renewal inspection the cert rep observed the medication was not stored in a locked area of the facility or in an area out of reach of children.
Center’s plan of correction (implemented, Sep 19, 2023): “Operator will find a place to store medication in a locked area out of reach of children.”
Citation Aug 29, 2023 Inspection Health & medication
Medication log 55 Pa. Code §3270.133(7)
During the renewal inspection the cert rep observed there was no medication log for medication for child #2 on file.
Center’s plan of correction (implemented, Sep 15, 2023): “Operator will create a medication log for medication for child #2 and keep on file.”
Citation Aug 29, 2023 Inspection Health & medication
12 months prior to service and every 24 months thereafter 55 Pa. Code §3270.151(a)
During the renewal inspection staff #1 and 2 did not have a current health assessment on file.
Center’s plan of correction (implemented, Sep 15, 2023): “Operator will obtain a current health assessment for staff #1 and 2 and keep on file.”
Citation Aug 29, 2023 Inspection Food & feeding
Written statement 55 Pa. Code §3270.166(1)
During the renewal inspection the cert rep observed that 2 children in baby room 1 did not have a written statement giving the formula and feeding schedule on file.
Center’s plan of correction (implemented, Sep 15, 2023): “Operator will obtain a written statement giving the formula and feeding schedule for all infants in care.”
Citation Aug 29, 2023 Inspection Emergency preparedness
Emergency plan 55 Pa. Code §3270.27(a)(6)
During the renewal inspection the annual emergency drill log was not on file.
Center’s plan of correction (implemented, Sep 15, 2023): “Operator will conduct an annual emergency drill and keep on file.”
Citation Aug 29, 2023 Inspection Emergency preparedness
Every 60 days/Written record 55 Pa. Code §3270.94(a)(1)/3270.94(a)(9)
During the renewal inspection the cert rep observed that there was no fire drill log or record documenting testing of the fire alarm system every 30 days was on file.
Center’s plan of correction (implemented, Sep 15, 2023): “Operator will create documentation of testing of the fire safety system every 30 days and fire drill logs for conducting fire drills at once every 60 days.”
Citation Aug 29, 2023 Inspection Transportation
Pick-up and drop-off points 55 Pa. Code §3270.171(a)
During the renewal inspection the cert rep observed that a written notification to the local traffic safety authorities annually was not on file.
Center’s plan of correction (implemented, Sep 15, 2023): “Operator will create a written notification to the local traffic safety authorities and keep on file.”
Citation Aug 29, 2023 Inspection Records & paperwork
Pertinent Laws & Regulations/General Health and Safety 55 Pa. Code §3270.14/3270.21
During the renewal inspection staff #8 did not have Health and Safety Update 2022 on file.
Center’s plan of correction (implemented, Sep 15, 2023): “Operator will obtain Health and Safety Update 2022 for staff #8 and keep on file.”
Citation Aug 29, 2023 Inspection Records & paperwork
On file at facility 55 Pa. Code §3270.18(a)
During the renewal inspection there was no comprehensive general liability insurance on file.
Center’s plan of correction (implemented, Sep 15, 2023): “Operator will obtain comprehensive general liability insurance and keep on file.”
Citation Aug 29, 2023 Inspection Training & qualifications
Fire safety - 1 yr. 55 Pa. Code §3270.31(e)(4)(ii)
During the renewal inspection staff #1, 3, 4, 5, 6 and 9 did not have fire safety training on file.
Center’s plan of correction (implemented, Sep 19, 2023): “Operator will obtain fire safety training for staff #1, 3, 4, 5, 6 and 9 and keep on file.”
Citation Aug 29, 2023 Inspection Training & qualifications
Staff evaluations 55 Pa. Code §3270.34(a)(6)
During the renewal inspection staff #2-6 and 9 did not have staff evaluations on file.
Center’s plan of correction (implemented, Sep 19, 2023): “Operator will create staff evaluations for staff #2-6 and 9 and keep on file.”
Citation Aug 29, 2023 Inspection Records & paperwork
Written plan 55 Pa. Code §3270.111(a)
During the renewal inspection the baby room 1 and 2 did not have a written plan of daily activities and routines.
Center’s plan of correction (implemented, Sep 15, 2023): “Operator will create a written plan of daily activities and routines for baby room 1 and 2 and keep on file.”
Citation Aug 29, 2023 Inspection Records & paperwork
Designated release persons 55 Pa. Code §3270.123(a)(5)
During the renewal inspection child #1 financial agreement did not include release persons name.
Center’s plan of correction (implemented, Sep 15, 2023): “Operator will obtain the release persons name for the financial agreement for child #1 and keep on file.”
Citation Aug 29, 2023 Inspection Records & paperwork
Information re: special needs 55 Pa. Code §3270.124(b)(5)
During the renewal inspection the emergency contact for child #1 did not include the special needs for the child on file.
Center’s plan of correction (implemented, Sep 15, 2023): “Operator will obtain the special needs of child #1 for the emergency contact and keep on file.”
Citation Aug 29, 2023 Inspection Records & paperwork
Each child care space 55 Pa. Code §3270.124(c)
During the renewal inspection the cert rep observed that all the emergency contact information for all children present in baby room 1, the 3 and 4 classroom and pre-k classroom was not present.
Center’s plan of correction (implemented, Sep 15, 2023): “Operator will obtain the emergency contacts for all children present in all classrooms and ensure they are present when the children are in the classroom.”
Citation Aug 29, 2023 Inspection Training & qualifications
Age and Training 55 Pa. Code §3270.31(e)
During the renewal inspection staff #1, 2 and 5 did not have 12 clock hours of child care training on file.
Center’s plan of correction (implemented, Sep 15, 2023): “Operator will obtain 12 clock hours of child care training from staff #1, 2 and 5 and keep on file.”
Core safety Oct 18, 2022 Inspection Supervision
Staff assigned to specific children 55 Pa. Code §3270.113(a)(1)
During the onsite inspection staff person #1 could not identify the specific children that they were assigned the responsibility for.
Center’s plan of correction (implemented, Oct 25, 2022): “Staff person #1 was given a lanyard with name tags accounting for the specific children in their group. I had a meeting with staff person #1 discussing the importance of regularly reviewing who was in their group.”
Citation Oct 18, 2022 Inspection Food & feeding
Refrigerator 55 Pa. Code §3270.107
A refrigerator observed in the infant child care space was in disrepair with gasket on the inner door that was torn creating a seal for the door that was inadequate. Mold was also observed around the gasket
Center’s plan of correction (implemented, Oct 26, 2022): “I will replace the current refrigerator with a new refrigerator. We have scheduled the earliest pick-up date for the current fridge and plan to have the new refrigerator delivered in the same day. I will attach the confirmation and receipt and once the new refrigerator is in place, I will send a…”
Citation Oct 18, 2022 Inspection Records & paperwork
Admission date/Application, admission, withdrawal dates 55 Pa. Code §3270.123(a)(6)/3270.182(2)
A review of child records for child #1, and #2 revealed that an admissions date was not present on the agreement.
Center’s plan of correction (implemented, Oct 25, 2022): “Admission dates have been added to the agreements in child records #1, and 2.”

“Core safety” marks citations about supervision and staff ratios, discipline and caregiver conduct, background checks, child protection and safe sleep, the topics our score weights most. Pennsylvania’s records don’t grade violations by severity. “Follow-up” marks a violation re-cited at a follow-up visit, counted once. How scores work.

Complaint investigations and reported incidents

Violation found May 3, 2024 Complaint investigation
1 violation cited, listed under Citations.

Pennsylvania’s search lists complaint investigations in which the state found at least one violation (“verified complaints”). It does not say what a complaint alleged, or whether every violation relates to it. Incident investigations look into something that happened at the center; self-reported violations are ones the center reported to the state itself.

Daily rates

Age group Full time, per day Part time, per day
Infant (6 Weeks-12 mos.) $60.00 —
Young Toddler (13-24 mos.) $58.00 —
Older Toddler (25-36 mos.) $58.00 —
Preschool (37 mos.- Entering K) $56.00 —

The daily price the center lists in Pennsylvania’s COMPASS search for families paying privately. The state notes that rates are subject to change and programs don’t have to share them, so confirm with the center. See what daycare costs in Pennsylvania.

About this center

Capacity 74 children
Certificate status Regular (COMPASS: awaiting renewal)
Certificate valid through Oct 19, 2026
Keystone STARS STAR 1
since Sep 3, 2019 · what STARS means
Operator Friendly Faces Day Care Center
Hours Monday–Friday 6:30 AM–6:00 PM How Pennsylvania centers’ hours compare
Phone (610) 446-9510
State certificate # CER-00244902
Parent reviews Google Maps reviews
Not checked by Daycare Record

Common questions

Has Friendly Faces Day Care Center had any serious violations?

Pennsylvania cited 5 violations since 2021 on the topics Daycare Record treats as core safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep). The most recent, on Oct 3, 2024 (background checks): “During the renewal inspection staff #1 and 3, 6 and 8 did not have a disclosure on file.” Pennsylvania’s records don’t grade violations by severity; each citation is listed in full above.

Have there been complaints about Friendly Faces Day Care Center?

Pennsylvania lists 1 complaint investigation since 2021 in which it found at least one violation; the violations are listed above. Its search shows these “verified complaints” but not what a complaint alleged, or whether every violation relates to it.

What is Friendly Faces Day Care Center’s Keystone STARS rating?

STAR 1, effective Sep 3, 2019. Keystone STARS is Pennsylvania’s quality rating program for child care, from STAR 1 to STAR 4. It measures program quality, not inspection results, so read both.

How does Friendly Faces Day Care Center compare with other daycares in Havertown?

It is #12 of 15 centers in Havertown by topic-weighted citations per inspection, and has more citations per inspection than 83% of Pennsylvania certified centers with enough inspection history to compare.

When was Friendly Faces Day Care Center last inspected?

Feb 26, 2026 (allocated unannounced monitoring). The state cited at least one violation during that visit.

How much does Friendly Faces Day Care Center cost?

It reported full-time daily rates of $60.00 for infant, $58.00 for young toddler, $58.00 for older toddler, $56.00 for preschool in Pennsylvania’s COMPASS search. Rates can change; confirm with the center.

Who runs Friendly Faces Day Care Center?

The legal entity on its Pennsylvania certificate is Friendly Faces Day Care Center.

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Citations are quoted from Pennsylvania Department of Human Services inspection records (Office of Child Development and Early Learning, Bureau of Certification Services), including each finding and the center’s plan of correction. Rule numbers refer mostly to 55 Pa. Code Chapter 3270, the rules for child care centers; a few cite Chapter 20, which covers every certified facility. Pennsylvania’s records don’t grade violations by severity; the “core safety” label and the score are Daycare Record’s.

To check the state’s own record, search the center’s name on COMPASS Child Care Provider Search and open its inspection history. Data refreshed Oct 16, 2026.

Comparing centers? See how to choose a daycare: 30 questions to ask and a printable checklist.

Concerned about this center? See how to report a daycare: which state line to call, what to write down and what happens next.