GPY Phoenixville Early Learning Center

400 E Pothouse Rd, Phoenixville, PA 19460 · Chester County

1 core-safety citation in last 12 months 5 complaint investigations found violations Keystone STAR 4 (accredited)

GPY Phoenixville Early Learning Center is a certified child care center in Phoenixville, PA, with capacity for 151 children. It holds a Keystone STAR 4 (accredited) rating. Since August 2021, Pennsylvania certification staff have inspected it 9 times and confirmed violations in 5 complaint investigations. The state cited 40 violations, 15 of them core-safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep), most often for building & playground safety (8 of 40). 3 citations came in the last 12 months, including 1 on a core-safety topic. Measured by topic-weighted citations per inspection, it is tied for #13 of 17 centers in Phoenixville and has more citations per inspection than 62% of Pennsylvania certified centers.

Inspection record

More citations than 62% of 4,789 Pennsylvania certified centers, per inspection, weighted by topic. More citations than most

Tied for #13 of 17 centers in Phoenixville

15 Core-safety citations

25 Other citations

9 Inspections

5 Complaint investigations that found violations

40 citations from 16 state visits since Aug 16, 2021 · 3 in the last 12 months · last inspected Aug 17, 2026

Every state visit

Violation found No violation Top row: inspections · bottom row: complaint investigations, self-reported incidents and other visits

What inspectors cited most

Building & playground safety 8

Supervision 7

Health & medication 6

Records & paperwork 5

Background checks 4

Caregiver conduct 3

Emergency preparedness 3

Training & qualifications 2

Staff ratios 1

Other standards 1

Citations, newest first

Core safety Aug 17, 2026 Inspection Background checks

Comply with CPSL/CPSL information 55 Pa. Code §3270.32(a)/3270.192(4)

During the renewal inspection, certification representative reviewed 5 staff files and the files for staff #1 did not include the results of NSOR clearances. There is proof of application but according to the Announcement C-25-01 provisional hires will need to have NSOR, Child Abuse, either State Police or FBI clearances, out-of-state clearances, if applicable, proof of application for all remaining clearances and a signed disclosure statement.

Center’s plan of correction (implemented, Sep 2, 2026): “Provider will obtain the required clearance for staff #1. Staff #1 may not be permitted to work in a childcare position at the facility.”

Citation Oct 29, 2025 Complaint investigation Building & playground safety

General Health and Safety 55 Pa. Code §3270.21

During the complaint investigation, certification representative interviewed staff and observed video footage of a child with a battery from a vape pen in the childcare space.

Center’s plan of correction (implemented, Oct 29, 2025): “Provider has addressed incident immediately by having staff remove the smoking paraphernalia out of the building, reported incident to human resources and gave staff #1 a written warning.”

Citation Oct 29, 2025 Complaint investigation Building & playground safety

No cigarette butts 55 Pa. Code §3270.68(b)

During the complaint investigation, certification representative interviewed staff and observed video footage of a child with a battery from a vape pen in the childcare space.

Core safety Sep 3, 2025 Complaint investigation Caregiver conduct

No physical punishment 55 Pa. Code §3270.113(b)

During the complaint investigation, certification representative viewed the facility cameras and seen staff #1 grabbed the child and forced moved the child from the cozy corner "blue carpet area" and forced the child into a chair. As the staff back was turned to the camera, I can see her hand go up then down in a striking motion to strike the child.

Center’s plan of correction (implemented, Sep 5, 2025): “Provider has suspended staff #1 with possible termination pending the investigation from facilities human resources. Provider will have all staff retrained and sign the code of conduct and keeping kids' safe policy. As of 9/4/2025 Laurie Roe was terminated.”

Core safety Sep 3, 2025 Complaint investigation Caregiver conduct

No physical punishment 55 Pa. Code §3270.113(b)

During the complaint investigation, certification representative viewed the facility cameras and seen staff #1 grabbed the child and forced moved the child from the cozy corner "blue carpet area" and forced the child into a chair. As the staff back was turned to the camera, I can see her hand go up then down in a striking motion to strike the child.

Citation Sep 3, 2025 Inspection Health & medication

12 months prior to service and every 24 months thereafter/Health assessment, TB test 55 Pa. Code §3270.151(a)/3270.192(3)

During the complaint investigation, certification representative reviewed 11 staff files and the file for staff #1 (9/22/22) and staff #2 (1/18/23) did not include an updated health assessment.

Center’s plan of correction (implemented, Sep 19, 2025): “Provider will obtain an updated health assessment for staff #1 and staff #2.”

Citation Sep 3, 2025 Inspection Training & qualifications

Pertinent Laws & Regulations/General Health and Safety 55 Pa. Code §3270.14/3270.21

During the complaint investigation, certification representative reviewed 11 staff files and the file for staff #3 did not include the 1-hr health and safety training update that was due by December 30,2022 per Announcement C-22-06 that was issued on October 4,2022. Since the 1hr update isn't available staff will need to obtain the 2-part 6-hr Health and Safety training.

Center’s plan of correction (implemented, Sep 19, 2025): “Provider will have staff #3 obtain the 2-part 6-hr health and safety training and have them supervised until part-1 of the training is completed.”

Citation Nov 15, 2024 Inspection Training & qualifications

Health and Safety Training/Health and Safety Training - Pediatric First Aid and CPR 55 Pa. Code §3270.31(f)/3270.31(f)(10)

Staff person #1has not completed the following required pre-service training within 90 days of their date: pediatric first aid and pediatric cardiopulmonary resuscitation.

Center’s plan of correction (implemented, Jan 21, 2025): “Staff person #1 shall complete professional development in pediatric first aid and pediatric cardiopulmonary resuscitation. Staff person #1 will have until 1/8/25 to complete the required training. Until such time as the required training has been completed, staff person #1 must be supervised, when…”

Citation Nov 15, 2024 Inspection Records & paperwork

Transcript, diploma and letters 55 Pa. Code §3270.192(2)(iv)

During an inspection on 11/15/24 the file for staff person #1 did not include verification of education.

Center’s plan of correction (implemented, Jan 7, 2025): “Staff Member 1 has reached out to her high school requesting them to send her transcripts and/or copy of diploma. Once received it will be entered into her file for licensing purposes. A copy can be sent to the DHS for confirmation if needed.”

Core safety Oct 28, 2024 Inspection Background checks

Comply with CPSL/CPSL information 55 Pa. Code §3270.32(a)/3270.192(4)

During the renewal inspection, certification representative reviewed 3 staff files and the files for staff #1 is missing the NSOR clearance.

Center’s plan of correction (implemented, Nov 15, 2024): “Staff #1 will be suspended from work and will not return until they obtain their NSOR clearance”

Show 30 older citations

Core safety Apr 12, 2024 Self-reported violation Supervision

Supervised at all times 55 Pa. Code §3270.113(a)

Child was left alone briefly in a classroom during transition.

Center’s plan of correction (implemented, Apr 19, 2024): “Provider will have staff trained in supervision.”

Core safety Apr 2, 2024 Complaint investigation Supervision

Staff assigned to specific children/Supervision on and facility premises 55 Pa. Code §3270.113(a)(1)/3270.113(a)(2)

DURING THE SELF REPORTED NONCOMPLIANCE INVESTIGATION, CERTIFICATION REPRESENTATIVE SPOKE WITH THE STAFF INVOLVED AND THE DIRECTOR, WHO ALL ADMIT THAT STAFF #1 LEFT THE CHILDREN UNATTENDED IN ROOM #3.

Center’s plan of correction (implemented, Apr 17, 2024): “STAFF #1 WAS SUSPENDED ON 3/26/24 AND HAS SINCE BEEN TERMINATED FROM EMPLOYMENT. CHILDREN WILL BE SUPERVISED AT ALL TIMES AS OF 3/22/24 AND THE REMAINING STAFF(30 TOTAL) RECEIVED 4HRS OF ACTIVE SUPERVISION TRAINING AND HAD TO CREATE AND TURN IN AN ACTIVE SUPERVISION AND IMPLEMENTATION PLAN(. AT THE…”

Core safety Sep 28, 2023 Inspection Background checks

Comply with CPSL 55 Pa. Code §3270.32(a)

During the renewal inspection, certification representative reviewed 8 staff files and the file for staff #2 is missing NY clearances.

Center’s plan of correction (implemented, Nov 15, 2023): “Provider will obtain the proof that the NY clearances were ordered for staff #2 with a plan of supervision to have staff #2 supervised at all times. If the clearances aren't received within the provisional hiring timeframe staff #1 will be suspended until the clearances are received.”

Citation Sep 28, 2023 Inspection Emergency preparedness

Contact when arises/Contact when ended 55 Pa. Code §3270.27(a)(3)/3270.27(a)(4)

During the renewal inspection, certification representative reviewed the facility files, and the emergency plan did not include a method for facility persons to inform parents that the emergency has ended and to provide instruction as to how parents can safely be reunited with their children when an emergency has ended.

Center’s plan of correction (implemented, Nov 15, 2023): “Provider will update the emergency plan to include a method for staff to inform parents that the emergency has ended and to provide instruction as to how parents can safely be reunited with their children.”

Citation Sep 28, 2023 Inspection Emergency preparedness

Plan reviewed/updated annually 55 Pa. Code §3270.27(b)

During the renewal inspection, certification representative reviewed the facility files, and the emergency plan was not updated to include continuity of operations or specific staff duties per announcement c-22-04, issued 4/19/22.

Center’s plan of correction (implemented, Nov 15, 2023): “Provider will update the emergency plan to include the required updates per announcement c-22-04, issued 4/19/22 to include the continuity of operations and the specific staff and duties assigned.”

Citation Sep 28, 2023 Inspection Health & medication

Immunization record/Exemption documentation from parent/guardian 55 Pa. Code §3270.131(d)(5)/3270.131(e)(1)

During the renewal inspection, certification representative reviewed 10 children's files and there were no immunizations for the flu in the files of child #1 and child #2.

Center’s plan of correction (implemented, Nov 15, 2023): “Provider will get the parents of child #1 and child #2 to provide an updated immunization record to include the flu vaccine.”

Citation Sep 28, 2023 Inspection Emergency preparedness

Emergency plan 55 Pa. Code §3270.27(a)(5)

During the renewal inspection, certification representative reviewed the facility files, and the emergency plan did not include accommodations for infants, toddlers, children with special needs and children with chronic medical conditions.

Center’s plan of correction (implemented, Nov 15, 2023): “Provider will revise the emergency plan to include accommodations for infants, toddlers, children with disabilities and children with chronic medical conditions.”

Citation Sep 28, 2023 Inspection Records & paperwork

Pertinent Laws & Regulations/General Health and Safety 55 Pa. Code §3270.14/3270.21

During the renewal inspection, certification representative reviewed facility files and the policy for Shaken Baby Syndrome and Child Maltreatment did not address how to deal with a distraught and fussy child per Announcement C-22-03 that was issued on January 24,2022.

Center’s plan of correction (implemented, Nov 15, 2023): “Provider will add how to deal with a distraught, crying and fussy child to the Shaken Baby/Abusive Head Trauma and Child Maltreatment policy and keep it on file at the facility.”

Citation Sep 28, 2023 Inspection Records & paperwork

Exp, educ., training prior to facility/Transcript, diploma and letters 55 Pa. Code §3270.192(2)(ii)/3270.192(2)(iv)

During the renewal inspection, certification representative reviewed 8 staff files and the file for staff #1 did not include a verification of education and staff #2 and staff #3 did not have employment verification in their files.

Center’s plan of correction (implemented, Nov 15, 2023): “Provider will obtain verification of education for staff #1 and get employment verification for staff #2 and staff #3.”

Core safety Jun 16, 2023 Self-reported violation Supervision

Supervised at all times /Staff assigned to specific children 55 Pa. Code §3270.113(a)/3270.113(a)(1)

Staff #1 left child #1 who's years old in the bathroom unattended for a short period of time without any supervision. The child was found alone by staff #2 and returned back to the classroom.

Center’s plan of correction (implemented, Jun 16, 2023): “The provider stated that staff one was suspended without pay on 6/8/23 and was terminated on 6/12/23. The provider created an incident report notified the parents of the incident.”

Core safety Sep 12, 2022 Inspection Background checks

Comply with CPSL/CPSL information 55 Pa. Code §3270.32(a)/3270.192(4)

The file for facility person # 4 does not contain a completed New Jersey state police clearance. The requirements to have a completed out of state clearance within 45 days has not been met.

Center’s plan of correction (implemented, Oct 7, 2022): “STAFF WAS SUSPENDED UNTIL PROPER NJ STATE POLICE CLEARANCES WAS COMPLETED. STAFF WAS SCHEDULED FOR THE APPOINTMENT.”

Core safety Sep 12, 2022 Inspection Staff ratios

Similar Age Level 55 Pa. Code §3270.51

DURING THE RENEWAL INSPECTION CONDUCTED ON 9/12/22, THERE WERE 36 PRESCHOOLERS WITH THREE STAFF AFTER STAFF 9 WENT OUTSIDE LEAVING THE THREE ALONE.

Center’s plan of correction (implemented, Oct 7, 2022): “ALL STAFF WERE MET WITH TO DISCUSS PROPER RATIOS. THE 4 STAFF THAT CREATED AN OUT OF RATIO SITUATION WILL BE COMPLETEING A 2 HOUR TRAINING ON PLAYGROUND SUPERVISION.”

Core safety Sep 12, 2022 Inspection Supervision

Staff assigned to specific children 55 Pa. Code §3270.113(a)(1)

DURING THE RENEWAL INSPECTION ON 9/12/22, STAFF 1 DID NOT KNOW WHO WAS IN HER PRIMARY CARE GROUP. STAFF 1 NAMED A CHILD FROM ANOTHER GROUP AS BEING IN HER GROUP.

Center’s plan of correction (implemented, Oct 7, 2022): “STAFF WAS TALKED TO REGARDING PROPER PRIMARY CARE GROUP PROCEDURE. WE REVIEWED HOW TO USE OURP PRIMARY CARE TAGS AS OUR SYSTEM IN ORDER TO REMEMBER WHO IS IN OUR GROUP.”

Citation Sep 12, 2022 Inspection Building & playground safety

Protective Outlet Covers 5 yrs. or less 55 Pa. Code §3270.65

DURING THE RENEWAL INSPECTION ON 9/12/12 THERE WAS AN OUTLET WITHOUT AN PROTECTIVE RECEPTACLE IN THE GENTLE GIRAFFE CHILD CARE SPACE.

Center’s plan of correction (implemented, Oct 7, 2022): “OUTLET WAS COVERED DURING INSPECTION”

Citation Sep 12, 2022 Inspection Building & playground safety

Locked or inaccessible 55 Pa. Code §3270.66(a)

DURING THE RENEWAL INSPECTION ON 9/12/22, THERE WAS DISINFECT ON THE COUNTER ACCESSIBLE TO CHILDREN CAUSING A POTENTIAL HAZARD.

Center’s plan of correction (implemented, Oct 7, 2022): “THE DISINFECTANT SPRAY WAS IMMEDIATELY LOCKED AWAY DURING THE INSPECTION”

Citation Sep 12, 2022 Inspection Building & playground safety

Building Surfaces 55 Pa. Code §3270.76

DURING THE RENEWAL INSPECTION ON 9/12/22, THERE WERE SPOTTED CEILING TILES IN THE GENTLE GIRAFFE CLASSROOM.

Center’s plan of correction (implemented, Oct 7, 2022): “AN HVAC TEAM WAS CALLED TO CORRECT THE LEAK. ALL STAINED TILES WILL BE REPLACED.”

Citation Sep 12, 2022 Inspection Building & playground safety

Lidded waste receptacles 55 Pa. Code §3270.82(i)

DURING THE RENEWAL INSPECTION ON 9/12/22, THERE WAS NO LIDDED CAN IN THE AWESOME ARMADILLOS CHILD CARE SPACES.

Center’s plan of correction (implemented, Oct 7, 2022): “A TRASHCAN WAS BOUGHT AND PLACED INTO THE BATHROOM.”

Citation Sep 12, 2022 Inspection Health & medication

Clean, age appropriate 55 Pa. Code §3270.106(a)

DURING THE RENEWAL INSPECTION ON 9/12/22, THE REST EQUIPMENT WAS NOT LABELED IN THE GENTLE GIRAFFE CHILD CARE SPACE. IN THE ROCKING ROBOTS TWO MATS WERE LABELED WITH THE NUMBER 12.

Center’s plan of correction (implemented, Oct 7, 2022): “ALL COTS WERE RELABELED IN ORDER TO MEET COMPLIANCE”

Citation Sep 12, 2022 Inspection Health & medication

Time of administration 55 Pa. Code §3270.133(7)(vi)

DURING THE RENEWAL INSPECTION ON 9/12/22, THERE WAS MEDICATION WITHOUT A LOG IN THE SILLY SLOTH ROOM.

Center’s plan of correction (implemented, Oct 7, 2022): “THE MEDICATION WAS MOVED INTO THE OFFICE AND THE MOTHER COMPLETED A NEW MEDICATION LOG.”

Citation Sep 12, 2022 Inspection Other standards

Written plan 55 Pa. Code §3270.111(a)

DURING THE RENEWAL INSPECTION ON 9/12/22, THE ACTIVITY SCHEDULE IN THE ROCKING ROBOTS CHILD CARE SPACE SCHEDULE DID NOT REFLECT WHAT HAPPENS FROM 6:30 TO 8:45 A.M.

Center’s plan of correction (implemented, Oct 7, 2022): “THE SCHEDULE WAS UPDATED TO REFLECT BEING OPEN AT 6:30”

Citation Sep 12, 2022 Inspection Records & paperwork

Posted in group space 55 Pa. Code §3270.111(b)

DURING THE RENEWAL INSPECTION ON 9/12/22, THERE WAS NO WRITTEN PLAN POSTED IN THE RAINBOW CLASS.

Center’s plan of correction (implemented, Oct 7, 2022): “SCHEDULE WAS PRINTED AND POSTED.”

Citation Sep 12, 2022 Inspection Records & paperwork

Each child care space 55 Pa. Code §3270.124(c)

DURING THE RENEWAL INSPECTION ON 9/12/22, WHEN ASKED FOR A SPECIFIC CHILD EMERGENCY CONTACT FORM, THE STAFF WAS UNABLE TO LOCATE IT.

Center’s plan of correction (implemented, Oct 7, 2022): “EMERGENCY CONTACT FORM WAS MOVED INTO THE ROOM FOR ACCESS.”

Core safety Apr 6, 2022 Inspection Supervision

Supervised at all times 55 Pa. Code §3270.113(a)

DURING THE UNANNOUNCED MONITORING ON 4/6/22, CERTIFICATION REPRESENTATIVE OBSERVE A STAFF MEMBER WITH HER BACK TURNED TOWARDS THE CHILDREN ON NUMEROUS OCCASIONS AND MINUTES WHILE THE CHILDREN WERE SITTING EATING BREAKFAST. CONTINUE NON COMPLIANCE WITH SIN 199869, DATED 2/1/22.

Center’s plan of correction (implemented, Jun 15, 2022): “STAFF WILL BE REQUIRED TO TAKE SUPERVISION TRAINING. STAFF WILL ALSO REVIEW THE ACTIVE SUPERVISION POSTING IN THEIR CLASSROOMS. THE STAFF MEMBER AT FAULT WAS TALKED TO ABOUT MAINTAINING PROPER SUPERVSION.”

Core safety Apr 6, 2022 Inspection Supervision

Supervised at all times 55 Pa. Code §3270.113(a)

DURING THE UNANNOUNCED MONITORING ON 4/6/22, CERTIFICATION REPRESENTATIVE OBSERVED A STAFF MEMBER WITH HER BACK TURNED TOWARDS THE CHILDREN ON NUMEROUS OCCASIONS AND MINUTES WHILE THE CHILDREN WERE SITTING EATING BREAKFAST. CONTINUE NON COMPLIANCE WITH SIN 199869, DATED 2/1/22

Center’s plan of correction (implemented, Jun 15, 2022): “ALL STAFF WILL BE REQUIRED TO TAKE A PQUAS TRAINING ON SUPERVSION.”

Citation Apr 6, 2022 Inspection Building & playground safety

Handwashing signs/Child's hands washed 55 Pa. Code §3270.82(h)/3270.134(a)

DURING THE UNANNOUNCED INSPECTIONON 4/6/22, THE CERTIFICATION REPRESENTATIVE OBSERVED A STAFF NOT WASH HER HANDS OR THE CHILD'S HANDS AFTER CHANGING A DIAPER. CONTINUE NON COMPLIANCE FROM SIN 199869 DATED 2/1/22.

Center’s plan of correction (implemented, Jun 15, 2022): “ALL STAFF WILL BE REQUIRED TO TAKE A TRAINING ON PROPER DIAPERING PROCEDURE. SIGNS WILL BE POSTED ABOVE EACH TOILET AND DIAPERING AREA. STAFF WERE ALSO TALKED TO ABOUT PROPER PROCEDURE WHICH INCLUDES WASHING HANDS AFTER CHANGING A DIAPER.”

Citation Apr 6, 2022 Inspection Health & medication

Surfaces cleaned 55 Pa. Code §3270.135(b)

DURING THE UNANNOUNCED INSPECTION ON 4/6/22, CERTIFICATION REPRESENTATIVE REVIEWED VIDEO FOOTAGE OF STAFF NOT CLEANING CHANGING SURFACE AFTER EACH USE BY WIPING THE SURFACE WITH A SANITIZING SOLUTION. CONTINUE NON COMPLIANCE WITH SIN 199869 DATED 2/1/22

Center’s plan of correction (implemented, Jun 15, 2022): “STAFF WERE ADDRESSED ON PROPER CLEANING PROCEDURES. ALL STAFF WILL BE DOING A 2HR DIAPER CHANGING PROCEDURE TRAINING.”

Core safety Feb 1, 2022 Complaint investigation Caregiver conduct

No physical punishment 55 Pa. Code §3270.113(b)

DURING THE COMPLAINT INVESTIGATION ON 2/1/22, VIDEO SURVIELLANCE WAS REVIEWED. CERTIFICATION REPRESENTATIVE OBSERVED A STAFF PULL A CHILD BY ONE ARM IN THE INFANT ROOM.

Center’s plan of correction (implemented, Apr 6, 2022): “STAFF WERE SPOKEN TO IN REGARDS TO THE PROPER HANDLING OF ALL CHILDREN. 2 STAFF, SEEN IN VIDEO, WILL COMPLETE ONLINE TRAINING TO USE AS A RESOURCE IN THE PROPER MOVEMENT AND PLACEMENT OF CHILDREN IN THEIR CARE.”

Core safety Feb 1, 2022 Inspection Supervision

Supervised at all times 55 Pa. Code §3270.113(a)

DURING THE UNANNOUNCED INSPECTION ON 2/1/22, OBSERVED A CHILD IN THE INFANT ROOM NOT BEING SUPERVISED WHILE SITTING AT THE DOOR AND STAFF ENGAGING IN CONVERSATION WITH ONE ANOTHER

Center’s plan of correction (not implemented, Apr 6, 2022): “STAFF WERE SPOKEN TO REGARDS TO SUPERVISION OF ALL CHILDREN AT ALLTIMES. WE DISCUSSED PROPER TIMES TO ENGAGE IN CONVERSATION WITH ONE ANOTHER (BREAK TIME, THE END OF THEIR SHIFT). TIS WILL ALSO BE COVERED IN THE SUPERVISION TRAINING ASSIGNED FOR THE 2 STAFF.”

Inspection status on COMPASS: Non Compliant – Finalized

Citation Feb 1, 2022 Inspection Building & playground safety

Handwashing signs/Child's hands washed 55 Pa. Code §3270.82(h)/3270.134(a)

DURING THE UNNANOUNCED INSPECTION ON 2/1/22, STAFF DID NOT WASH CHILD'S HANDS AFTER A DIAPER CHANGE.

Center’s plan of correction (not implemented, Apr 6, 2022): “STAFF WERE REMINDED OF PROPER HAND WASHING OF ALL CHILDREN.”

Inspection status on COMPASS: Non Compliant – Finalized

Citation Feb 1, 2022 Inspection Health & medication

Surfaces cleaned 55 Pa. Code §3270.135(b)

DURING THE UNANNOUNCED INSPECTION ON 2/1/22, OBSERVED STAFF CHANGE A CHILDS DIAPER AND NOT WIPE SURFACE OFF AFTERWARDS.

Center’s plan of correction (not implemented, Apr 6, 2022): “STAFF WERE REMINDED OF PROPER HAND WASHING AND SANITIZING OF ALL DIAPERING STATIONS AND SURFACES.”

Inspection status on COMPASS: Non Compliant – Finalized

“Core safety” marks citations about supervision and staff ratios, discipline and caregiver conduct, background checks, child protection and safe sleep, the topics our score weights most. Pennsylvania’s records don’t grade violations by severity. “Follow-up” marks a violation re-cited at a follow-up visit, counted once. How scores work.