Daycare Record Child care inspection records

Helping Hands Day Care Center

101 N 7th St, Akron, PA 17501 · Lancaster County
1 core-safety citation in last 12 months Keystone STAR 2

Helping Hands Day Care Center is a certified child care center in Akron, PA, with capacity for 143 children. It holds a Keystone STAR 2 rating. Since August 2021, Pennsylvania certification staff have inspected it 6 times. The state cited 68 violations, 9 of them core-safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep), most often for building & playground safety (18 of 68). 16 citations came in the last 12 months, including 1 on a core-safety topic. Measured by topic-weighted citations per inspection, it is tied for #140 of 144 centers in Lancaster County and has more citations per inspection than 95% of Pennsylvania certified centers.

Inspection record

More citations than 95% of 4,789 Pennsylvania certified centers, per inspection, weighted by topic. Among the most cited
Tied for #140 of 144 centers in Lancaster County
9 Core-safety citations
59 Other citations
6 Inspections
0 Complaint investigations that found violations
68 citations from 12 state visits since Aug 16, 2021 · 16 in the last 12 months · last inspected Jul 1, 2026

Every state visit

2022 2023 2024 2025 2026 INSPECTIONS (top) · REPORTS & INVESTIGATIONS (bottom) Jul 1, 2026 · Inspection · citation found Jun 2, 2026 · Report/investigation · no citation Aug 7, 2025 · Report/investigation · no citation Aug 7, 2025 · Report/investigation · no citation May 30, 2025 · Inspection · citation found Feb 4, 2025 · Inspection · citation found Feb 4, 2025 · Report/investigation · no citation Sep 30, 2024 · Report/investigation · citation found Aug 6, 2024 · Inspection · citation found Jul 10, 2024 · Report/investigation · citation found Mar 26, 2024 · Inspection · citation found Jan 23, 2024 · Inspection · citation found
Violation found No violation Top row: inspections · bottom row: complaint investigations, self-reported incidents and other visits

What inspectors cited most

Building & playground safety 18
Records & paperwork 10
Health & medication 9
Emergency preparedness 8
Training & qualifications 8
Supervision 7
Food & feeding 4
Background checks 2
Transportation 2

Citations, newest first

Core safety Jul 1, 2026 Inspection Background checks
Comply with CPSL/CPSL information 55 Pa. Code §3270.32(a)/3270.192(4)
The disclosure statements on file for staff persons #1, #2, and #9 were not complete as the signing was not witnessed by a member of the legal entity. The disclosure statement on file for staff person #8 was signed by the "witness" at a later date. Staff person #4 has not completed mandated reporter training within the last 60 months. This is evidenced by the previously documented mandated reporter training on file being dated 11/1/2020.
Center’s plan of correction (implemented, Jul 28, 2026): “The disclosure statements on file for staff persons are now complete and the signing was witnessed by a member of the legal entity. Staff person #4 completed mandated reporter training.”
Citation Jul 1, 2026 Inspection Emergency preparedness
Letter to parents 55 Pa. Code §3270.27(e)
The emergency plan letter given to parents (as a part of the handbook) did not address accommodations for infants, toddlers, children with disabilities and children with chronic medical conditions.
Center’s plan of correction (implemented, Jul 28, 2026): “The facility's emergency plan parent information now provides for accommodations for infants, toddlers, and children with disabilities.”
Citation Jul 1, 2026 Inspection Building & playground safety
Has all items 55 Pa. Code §3270.75(c)
The first aid kit in the pre-k room did not contain tape. (CORRECTED ON SITE)
Center’s plan of correction (implemented, Jul 27, 2026): “The first aid kit in the pre-k room now has tape.”
Citation Jul 1, 2026 Inspection Food & feeding
Refrigerator 55 Pa. Code §3270.107
The thermometer in the refrigerator in room 2 was reading at 50° F. (CORRECTED ON SITE)
Center’s plan of correction (implemented, Jul 27, 2026): “The thermometer in the refrigerator in room 2 is reading below 45° F.”
Citation Jul 1, 2026 Inspection Health & medication
Infant: updated health report every 6 months 55 Pa. Code §3270.131(b)(1)
The most recent health assessment on file for child #5 (currently a young toddler) was dated more than 6 months ago in December of 2025.
Center’s plan of correction (implemented, Jul 28, 2026): “The most recent health assessment on file for child #5 (currently a young toddler) is now dated 07/06/26.”
Citation Jul 1, 2026 Inspection Health & medication
Exemption documentation from parent/guardian/Dismissal policy 55 Pa. Code §3270.131(e)(2)(i)/3270.131(e)(3)
Child #4 reportedly has not received immunizations. The child's record did not include a written, signed, and dated exemption statement from the child's parent.
Center’s plan of correction (implemented, Jul 28, 2026): “Child #4's file now holds a written, signed, and dated exemption statement from the child's parent.”
Citation Jul 1, 2026 Inspection Health & medication
Written consent 55 Pa. Code §3270.133(6)
A medication was on site for child #1. The facility did not have written parental consent on file for the administration of the medication.
Center’s plan of correction (implemented, Jul 28, 2026): “The facility received written parental consent on file for the administration of the medication.”
Citation Jul 1, 2026 Inspection Health & medication
Exam communicable disease/Physician/CRNP assessment 55 Pa. Code §3270.151(c)(3)/3270.151(c)(5)
The health assessment on file for staff person #2 did not include an examination for communicable diseases and the results of that examination. The health assessment also did not include the physician's or CRNP's assessment of the person's suitability to provide child care.
Center’s plan of correction (implemented, Jul 28, 2026): “The health assessment on file for staff person #2 now includes an examination for communicable diseases and the results of that examination. The health assessment includes the physician's or CRNP's assessment of the person's suitability to provide child care.”
Citation Jul 1, 2026 Inspection Building & playground safety
Devices must be compliant 55 Pa. Code §3270.95(a)
According to the log on file at the time of inspection, manual tests of the fire detection system took place on 12/11/25 and then 32 days later on 1/12/26.
Center’s plan of correction (implemented, Jul 28, 2026): “Manual tests of the fire detection system will take place every 30 days or less.”
Citation Jul 1, 2026 Inspection Training & qualifications
Staff evaluations 55 Pa. Code §3270.34(a)(6)
The staff evaluations on file for staff persons #3 and #5 were due in February of 2026 but were not completed until April of 2026. The most recent staff evaluation on file for staff person #7 was dated in April of 2024. Staff person #8 has been employed for more than 12 months and did not have a staff evaluation on file.
Center’s plan of correction (implemented, Jul 28, 2026): “The director will ensure that all staff persons will have an evaluation completed within 12 months of hire. Evaluations will be completed for staff persons #7 and #8.”
Citation Jul 1, 2026 Inspection Records & paperwork
Posted in group space 55 Pa. Code §3270.111(b)
The daily schedule was not posted in room 2.
Center’s plan of correction (implemented, Jul 28, 2026): “The daily schedule is now posted in room 2.”
Citation Jul 1, 2026 Inspection Records & paperwork
Services proceeded 55 Pa. Code §3270.123(a)(3)
Child service reports from the past year were not on file for children #2, #3, #5, and #6.
Center’s plan of correction (implemented, Jul 27, 2026): “Child service reports will be completed every 6 months for all children and the correct form will be used.”
Citation Jul 1, 2026 Inspection Records & paperwork
Admission date 55 Pa. Code §3270.123(a)(6)
The agreements on file for children #2, #3, and #6 did not specify the date of the child's admission.
Center’s plan of correction (implemented, Jul 28, 2026): “The agreements on file for children #2, #3, and #6 now specify the date of the child's admission.”
Citation Jul 1, 2026 Inspection Records & paperwork
Two written references 55 Pa. Code §3270.192(5)
The record for staff person #6 included just 1 written, nonfamily references from individuals attesting to the person's suitability to serve as a facility person.
Center’s plan of correction (implemented, Jul 28, 2026): “The record for staff person #6 includes 2 written, nonfamily references from individuals attesting to the person's suitability to serve as a facility person.”
Citation Jul 1, 2026 Inspection Training & qualifications
Health and Safety Training - Pediatric First Aid and CPR 55 Pa. Code §3270.31(f)(10)
Staff persons #6 and #8 have not completed the following required pre- service training within 90 days of their date of hire (see LIS code sheet): Pediatric first aid and CPR
Center’s plan of correction (implemented, Jul 28, 2026): “Staff persons #6 and #8 have completed the following required pre- service training within 90 days of their date of hire (see LIS code sheet): Pediatric first aid and CPR”
Citation Jul 1, 2026 Inspection Training & qualifications
Age and Training 55 Pa. Code §3270.31(e)
According to the documentation on file at the time of inspection, staff person #5 completed 6 clock hours of child care training during the previous training year.
Center’s plan of correction (implemented, Jul 27, 2026): “The staff person has since obtained a minimum of 12 clock hours of child care training.”
Show 52 older citations
Core safety May 30, 2025 Inspection Supervision
Supervised at all times 55 Pa. Code §3270.113(a)
It was observed that while on the playground with the children, the staff could not see a child who went to a bin to retrieve a toy because the bin was not in the view of the staff. (corrected during inspection).
Center’s plan of correction (implemented, Jun 27, 2025): “Children on the facility premises and on facility excursions off the premises shall be supervised by a staff person at all times. The bin on the playground was moved so that children remain in view of the staff at all times.”
Citation May 30, 2025 Inspection Emergency preparedness
Letter to parents 55 Pa. Code §3270.27(e)
The letter to the parents explaining the emergency procedures did not provide accommodations for infants, toddlers, and children with disabilities.
Center’s plan of correction (implemented, Jul 8, 2025): “The facility's emergency plan now provides for accommodations for infants, toddlers, and children with disabilities”
Citation May 30, 2025 Inspection Building & playground safety
Care space not play space at same time 55 Pa. Code §3270.61(b)
It was observed that the Preschool classroom contained a portable trampoline, a riding bouncy toy, a climbing tunnel, and bean bag toss game, which were being used in the classroom. (corrected during inspection).
Center’s plan of correction (implemented, Jun 27, 2025): “Indoor child care space will not be used simultaneously as play space. Gross motor equipment was removed from the Preschool classroom during the inspection.”
Citation May 30, 2025 Inspection Building & playground safety
Locked or inaccessible 55 Pa. Code §3270.66(a)
It was observed in the PreK classroom that an ink blotter (keep out of reach of children) was accessible to children. In the Toddlers classroom, two tubes of diaper cream were accessible to children on the diaper changing table. In the Preschool classroom, calcium citrate cleaner was accessible to children in a cabinet. (all corrected during inspection).
Center’s plan of correction (implemented, Jun 27, 2025): “Cleaning materials and other toxic materials shall be kept in an area or container that is locked or made inaccessible to children. Toxins were made inaccessible to children during the inspection.”
Citation May 30, 2025 Inspection Building & playground safety
Building Surfaces 55 Pa. Code §3270.76
It was observed, in the Fellowship Room, that there was a cabinet with a door hanging off of its hinges, and a broken handle. (corrected during inspection). It was observed, in the Preschool classroom, that adult scissors were accessible to children in a drawer (corrected during inspection).
Center’s plan of correction (implemented, Jun 27, 2025): “Floors, walls, ceilings and other surfaces, including the facility's outdoor play space surfaces shall be kept clean, in good repair and free from visible hazards. The cabinet in the Fellowship Room was repaired during the inspection. The scissors were made inaccessible to children during the…”
Citation May 30, 2025 Inspection Food & feeding
Refrigerator 55 Pa. Code §3270.107
It was observed, in the Infant room, that there was no operable thermometer in the refrigerator used to store the children's food and drinks.
Center’s plan of correction (implemented, Jul 8, 2025): “A facility shall have an operable, clean refrigerator with an operating thermometer maintaining food at 45 degrees F or below. An operable thermometer was placed in the Infant room's refrigerator.”
Citation May 30, 2025 Inspection Health & medication
Child's hands washed 55 Pa. Code §3270.134(a)
Staff person #1 did not was a child's hands after diapering the child (corrected during inspection).
Center’s plan of correction (implemented, Jun 27, 2025): “A staff person shall ensure that a child's hands are washed before meals and snacks, after toileting and after being diapered. Staff person #1 washed the child's hands after diapering the child, as a correction, during the inspection.”
Citation May 30, 2025 Inspection Health & medication
12 months prior to service and every 24 months thereafter 55 Pa. Code §3270.151(a)
The time between staff person #2, #3, and #5's health assessments exceeded the permitted 24 months' timeframe (5/2/22, 6/4/24), (6/6/22, 7/6/24), (1/5/23, 5/19/25) respectively. Staff person #5's initial health assessment and TB test/results were conducted on 1/25/23 and 1/27/23 respectively) which was more than 12 months prior to providing initial service in the child care setting. (See Code Sheet) Staff person #6's initial health assessment was conducted more than 12 months prior to providing initial service in the child care setting, on 8/8/23. (See Code Sheet).
Center’s plan of correction (implemented, Jun 27, 2025): “A facility person providing direct care who comes into contact with the children or who works with food preparation shall have a health assessment conducted within 12 months prior to providing initial service in a child care setting and every 24 months thereafter. A health assessment is valid for…”
Citation May 30, 2025 Inspection Food & feeding
Written statement 55 Pa. Code §3270.166(1)
There was no written statement, by the parent, giving the formula and feeding schedule for child #1.
Center’s plan of correction (implemented, Jul 8, 2025): “A written statement giving the formula and feeding schedule for an infant shall be obtained from the parent for child #1.”
Citation May 30, 2025 Inspection Emergency preparedness
Emergency plan 55 Pa. Code §3270.27(a)(6)
There was no documentation of an annual emergency drill.
Center’s plan of correction (implemented, Jul 8, 2025): “Annual emergency drills shall be documented and on file at the facility.”
Citation May 30, 2025 Inspection Training & qualifications
Fire safety - 1 yr. 55 Pa. Code §3270.31(e)(4)(ii)
The time between staff person #3's fire safety training exceeded the permitted annual timeframe (3/2024, 5/19/25).
Center’s plan of correction (implemented, Jun 27, 2025): “The time between staff persons fire safety training will not exceed the permitted annual timeframe.”
Citation May 30, 2025 Inspection Training & qualifications
Health and Safety Training 55 Pa. Code §3270.31(f)
Staff person #7 has been employed for more than 90 days and has not completed pre-service training: Health and Safety training basics (had completed the 10 hr training, but not the update). See code sheet
Center’s plan of correction (implemented, Jul 8, 2025): “Staff persons shall complete professional development within 90 days of hire. Staff person #7 will complete the required Health and Safety training and documentation will be in on record.”
Citation May 30, 2025 Inspection Training & qualifications
Comply with CPSL 55 Pa. Code §3270.32(a)
The time between staff person #4's Mandated Reporter trainings exceeded the permitted every 60 months' timeframe (3/31/20, 5/19/25).
Center’s plan of correction (implemented, Jun 27, 2025): “The time between staff persons Mandated Reporter trainings will not exceed the permitted every 60 months' timeframe.”
Citation May 30, 2025 Inspection Records & paperwork
Exp, educ., training prior to facility 55 Pa. Code §3270.192(2)(ii)
Staff person #5 and #6's records did not include the required verification of child care experience (at least 2500 hours) required to be an Assistant Group Supervisor (AGS), yet were being utilized as an AGS (corrected during inspection). Staff person #7's record did not contain verification of child care experience.
Center’s plan of correction (implemented, Jul 11, 2025): “A facility person's record shall include verification of child care experience, education and training prior to service at the facility. Staff person #5 and #6's record now includes verification of child care experience required to be an AGS. Staff person #7's record now contains verification of…”
Citation Feb 4, 2025 Inspection Building & playground safety
Outdoor equip.- protective surfacing 55 Pa. Code §3270.102(c)
The outdoor embedded equipment does not have the required 6 inches of depth of rubber mulch under it (had approximately 2 inches).
Center’s plan of correction (implemented, Mar 10, 2025): “The outdoor embedded equipment does have the required 6 inches of depth of rubber mulch under it.”
Citation Feb 4, 2025 Inspection Health & medication
2 feet apart 55 Pa. Code §3270.106(f)
It was observed, in the Infant room, that there was not two feet of space on three sides of the cribs (corrected during inspection).
Center’s plan of correction (implemented, Mar 6, 2025): “At least 2 feet of space will be maintained on three sides of a bed, cot, crib or other rest equipment while the equipment is in use.”
Citation Feb 4, 2025 Inspection Health & medication
Date of administration 55 Pa. Code §3270.133(7)(v)
The dates of administration of medication for child #1 and #2 were not included on the medication logs.
Center’s plan of correction (implemented, Mar 7, 2025): “The medication logs shall include the date of administration for child #1 and #2.”
Citation Feb 4, 2025 Inspection Building & playground safety
Exceeding Capacity 55 Pa. Code §3270.61(h)
The capacity of the indoor space of the area within the Fellowship Hall (approved waiver: space within non-permanent walls) is being exceeded.
Center’s plan of correction (implemented, Mar 10, 2025): “The capacity of the indoor space of the area within the Fellowship Hall (approved waiver: space within non-permanent walls) is not being exceeded.”
Citation Feb 4, 2025 Inspection Records & paperwork
Exp, educ., training prior to facility 55 Pa. Code §3270.192(2)(ii)
Staff person #1, #2 and #3's records do not contain the required verification of child care experience. This was corrected for Staff person #2 during the inspection.
Center’s plan of correction (implemented, Mar 7, 2025): “Staff person #1, #2 and #3's records contain the required verification of childcare experience.”
Core safety Sep 30, 2024 Self-reported violation Supervision
Supervised at all times 55 Pa. Code §3270.113(a)
Staff person #1 did not supervise child #1 for a few minutes during an excursion.
Center’s plan of correction (implemented, Oct 23, 2024): “Children on the facility premises and on facility excursions off the premises will be supervised by a staff person at all times.”
Core safety Sep 30, 2024 Self-reported violation Supervision
Staff assigned to specific children 55 Pa. Code §3270.113(a)(1)
Staff person #1 did not know the whereabouts of child #1 for a few minutes during an excursion.
Center’s plan of correction (implemented, Oct 23, 2024): “Each staff person will be assigned the responsibility for supervision of specific children. The staff person will know the names and whereabouts of the children in his assigned group. The staff person will be physically present with the children in his group on the facility premises and on facility…”
Core safety Aug 6, 2024 Inspection Background checks
Comply with CPSL 55 Pa. Code §3270.32(a)
Staff person #4's FBI clearance on record is not the required DHS FBI clearance. Staff person #5's following clearances on record were expired: PA State Police dated 9/9/18; Child Abuse clearances dated 10/16/18; FBI dated 9/28/18. Staff person #6's file did not contain the FBI clearance results, yet this staff person had been working at the facility beyond the permitted 45-day provisional hire period. (See Code Sheet).
Center’s plan of correction (implemented, Sep 30, 2024): “We will comply with the CPSL and with Chapter 3490 (relating to protective services/clearances). The specific staff members listed above have obtained the required clearances. Staff person #4 will have the correct FBI clearance on record. Staff person #5 will have current PA State Police, Child…”
Core safety Aug 6, 2024 Inspection Supervision
Supervised at all times 55 Pa. Code §3270.113(a)
It was observed during the inspection that a child was dropped off by a parent at the facility, and the child walked to her classroom, on the second floor, unsupervised.
Center’s plan of correction (implemented, Sep 30, 2024): “It will be clearly communicated to parents that they must accompany their children to their classroom. Children will be properly supervised at all times at the facility.”
Core safety Aug 6, 2024 Inspection Supervision
Supervision on and facility premises 55 Pa. Code §3270.113(a)(2)
Staff person #1 stated that her primary care group included 14 children, when the staff to child ratio only permitted 12 people to be in her group (corrected during inspection).
Center’s plan of correction (implemented, Sep 30, 2024): “The staff:child ratio requirements in §§ 3270.51--3270.55 will consistently be followed. Staff person #1 will follow the staff/child ratio requirements for the age group of children in care.”
Citation Aug 6, 2024 Inspection Emergency preparedness
Training regarding plan 55 Pa. Code §3270.27(c)
Staff persons #2, 3, 4, and 5 have no record of emergency plan training on file. (See Code Sheet).
Center’s plan of correction (implemented, Sep 30, 2024): “Each facility person will receive training regarding the emergency plan at the time of initial employment, on an annual basis and at the time of each plan update. The date of each training and the names of all facility persons who received the training will be documented and kept on file at the…”
Citation Aug 6, 2024 Inspection Emergency preparedness
Plan posted 55 Pa. Code §3270.27(d)
The facility's emergency plan was not posted in a conspicuous location in the facility.
Center’s plan of correction (implemented, Sep 30, 2024): “Our emergency plan will be posted in a conspicuous location in the facility.”
Citation Aug 6, 2024 Inspection Building & playground safety
Unsafe Areas in Outdoor Space 55 Pa. Code §3270.63
It was observed that the depth of the rubber mulch under the swings (embedded) on the outdoor playground was 4 inches (6 inches are required).
Center’s plan of correction (implemented, Sep 30, 2024): “The depth of the rubber mulch under the swings (embedded) on the outdoor playground will be redistributed to the 6 inch required depth at all fall zones.”
Citation Aug 6, 2024 Inspection Building & playground safety
Original container 55 Pa. Code §3270.66(b)
It was observed that the sanitizing spray in Room 2 (Infants) was not in a labeled container that specified the content (diaper changing area).
Center’s plan of correction (implemented, Sep 30, 2024): “The sanitizing spray in Room 2 (Infants) will be stored in a labeled container that specifies the content (diaper changing area).”
Citation Aug 6, 2024 Inspection Building & playground safety
Building Surfaces 55 Pa. Code §3270.76
It was observed, in the back of the large Fellowship room on second floor, that a space beyond the door (left of stage, through wooden double doors) was accessible and contained several stacked tables which were a toppling hazard. To the right of the stage, through wooden double doors, the storage space is accessible to children and contains a homemade wooden staircase (5 stairs) with no railing. These steps lead to a storage area above them which could create a falling hazard.
Center’s plan of correction (implemented, Sep 30, 2024): “The space beyond the door (left of stage, through wooden double doors) will be made safe by removing the stacked tables along the wall. The space to the right of the stage, through wooden double doors, will be inaccessible to children by remaining locked throughout the day. Staff will be able to…”
Citation Aug 6, 2024 Inspection Building & playground safety
Small Toys and Objects 55 Pa. Code §3270.103
It was observed in Room 4 (Young Toddler) that a drawer to the left of the sink was accessible and contained: paperclips, rubber bands, push pins, and ponytail holders (items less than 1 inch diameter).
Center’s plan of correction (implemented, Sep 30, 2024): “The items in this drawer, including paperclips, rubber bands, push pins, and ponytail holders (items less than 1 inch diameter). have been moved to another drawer that is inaccessible to children.”
Citation Aug 6, 2024 Inspection Food & feeding
Written statement 55 Pa. Code §3270.166(1)
The written statement giving the formula and feeding schedule for one of the infants was not updated since 12/20/23.
Center’s plan of correction (implemented, Sep 30, 2024): “A written statement giving the formula and feeding schedule for an infant will be updated by the parent whenever there is a change. An updated, written feeding schedule has been obtained by the parents of the infant.”
Citation Aug 6, 2024 Inspection Transportation
Safe routes posted 55 Pa. Code §3270.171(c)
Written notification of safe routes was not posted by the operator at a conspicuous location in the child care facility.
Center’s plan of correction (implemented, Sep 30, 2024): “Written notification of safe routes will be posted by the operator at a conspicuous location in the child care facility.”
Citation Aug 6, 2024 Inspection Building & playground safety
Measurement and use of indoor child care space 55 Pa. Code §3270.61(h)(3)
Staff persons at the facility stated that they frequently allow 14 children to use the classroom (with wooden door) off of the Fellowship Room, yet the maximum capacity for that room is 9.
Center’s plan of correction (implemented, Sep 30, 2024): “The capacity established for indoor space (room within the Fellowship room with wooden door) will not be exceeded except when a meal is served in a space designated and measured as indoor child care space.”
Citation Aug 6, 2024 Inspection Building & playground safety
Director or designated staff person ensure compliance 55 Pa. Code §3270.95(b)
There was no documentation of testing the facility's fire detection system at least every 30 days. The proof of purchase of the fire detection system was not on record at the facility.
Center’s plan of correction (implemented, Sep 30, 2024): “The facility's fire detection system will be tested/documented at least every 30 days. The proof of purchase of the fire detection system will be provided.”
Citation Aug 6, 2024 Inspection Emergency preparedness
Emergency plan 55 Pa. Code §3270.27(f)
The facility's emergency plan was not sent to the county emergency management agency.
Center’s plan of correction (implemented, Sep 30, 2024): “Our emergency plan will be sent to the county emergency management agency.”
Citation Aug 6, 2024 Inspection Transportation
Pick-up and drop-off points 55 Pa. Code §3270.171(a)
The operator did not notify local traffic safety authorities, in writing of the location of the facility and the program's use of pedestrian and vehicular routes around the child care facility.
Center’s plan of correction (implemented, Sep 30, 2024): “Local traffic safety authorities will be notified in writing of the location of the facility and the program's use of pedestrian and vehicular routes around the child care facility.”
Citation Aug 6, 2024 Inspection Records & paperwork
Pertinent Laws & Regulations/General Health and Safety 55 Pa. Code §3270.14/3270.21
The facility does not have a policy that identifies the prevention of shaken baby syndrome, abusive head trauma, and child maltreatment.
Center’s plan of correction (implemented, Sep 30, 2024): “We will develop a policy that identifies the prevention of shaken baby syndrome, abusive head trauma, and child maltreatment.”
Citation Aug 6, 2024 Inspection Training & qualifications
Associate's + 2 yrs/Exp, educ., training prior to facility 55 Pa. Code §3270.35(b)(3)/3270.192(2)(ii)
Staff person #4 was being used as a Group Supervisor without verification of 2 years of experience working with children on file. Staff person #7's record does not include verification of education.
Center’s plan of correction (implemented, Sep 30, 2024): “Staff person #4's file will include documentation for 2 years of experience with children. Each facility person's record will include verification of child care experience, education and training prior to service at the facility.”
Citation Aug 6, 2024 Inspection Records & paperwork
Arrival/departure times 55 Pa. Code §3270.123(a)(4)
Child #1's agreement does not specify the child's arrival and departure times.
Center’s plan of correction (implemented, Sep 30, 2024): “Child #1's agreement was updated to specify the child's arrival and departure times.”
Citation Aug 6, 2024 Inspection Records & paperwork
Written emergency plan posted 55 Pa. Code §3270.124(e)
It was observed, in the upstairs Fellowship Room that there was no written plan identifying the means of transporting a child to emergency care and staffing provisions in the event of an emergency displayed conspicuously.
Center’s plan of correction (implemented, Sep 30, 2024): “A written plan identifying the means of transporting a child to emergency care and staffing provisions in the event of an emergency shall be displayed in the upstairs fellowship room.”
Core safety Jul 10, 2024 Other state visit Supervision
Supervised at all times /Staff assigned to specific children 55 Pa. Code §3270.113(a)/3270.113(a)(1)
Staff person #1 did not know the whereabouts of one child in her primary care group when asked to identify and locate the children. Staff person #4 was not able to supervise the children when she went into the building structure in pool area to get water (unable to see all children) and when she turned her back to the pool to speak with someone. Staff persons #2 and #3 did not establish the responsibility of specified children. (All corrected during inspection).
Center’s plan of correction (implemented, Aug 16, 2024): “When swimming, the children will be divided evenly among staff so each staff person is in compliance with the 1:6 swimming ratio. Staff person #1 located the child, in the pool, within a few minutes. Staff person #4 corrected the supervision lapse and maintained proper supervision for the remainder…”
Core safety Jul 10, 2024 Other state visit Supervision
Supervision on and facility premises 55 Pa. Code §3270.113(a)(2)
Staff person #2 was not in compliance with the staff/child ratios when swimming. Staff person #2 had 10 children in her group. The ratio required was 1:6 (corrected during inspection).
Center’s plan of correction (implemented, Aug 14, 2024): “Staff will make sure that children in the deep end of the pool ask permission from the staff person responsible for them before going to a certain area of the pool. Our lifeguard will have eyes on the pool at all times. All staff will have specific children to supervise. Staff person #2 corrected…”
Citation Mar 26, 2024 Inspection Building & playground safety
Outdoor equip.- protective surfacing 55 Pa. Code §3270.102(c)
It was observed that the outdoor playground equipment section that is embedded (swing section) was mounted over loose fill (rubber mulch) that was less than the required 6 inches of depth.
Center’s plan of correction (implemented, Apr 16, 2024): “Rubber mulch will be redistributed from other spots in the playground to satisfy the 6 inch requirement at the swing section”
Citation Jan 23, 2024 Inspection Emergency preparedness
Emergency plan 55 Pa. Code §3270.27(a)
The facility does not have an emergency plan.
Center’s plan of correction (implemented, Mar 26, 2024): “A comprehensive emergency plan will be compiled.”
Citation Jan 23, 2024 Inspection Emergency preparedness
Letter to parents 55 Pa. Code §3270.27(e)
The letter to the parents about an emergency plan did not include: lock-down emergency procedures; accommodations for infants, toddlers, and children with disabilities; and the method to contact parents when an emergency situation arises and when it ends with instructions for how to safely be reunited with their children.
Center’s plan of correction (implemented, Mar 26, 2024): “Our current letter to parents will be modified to include the above mentioned items. It will be distributed to parents when completed. The letter to the parents about the emergency plan will include lock-down emergency procedures; accommodations for infants, toddlers, and children with…”
Citation Jan 23, 2024 Inspection Building & playground safety
No simultaneous use 55 Pa. Code §3270.62(d)
It was observed that the Fellowship Room (upstairs) is being used as both a gross motor space and fine motor/snacking space.
Center’s plan of correction (implemented, Mar 26, 2024): “A waiver has been submitted to divide the gross motor space from the fine motor space using curtain dividers/ non-permanent walls.”
Citation Jan 23, 2024 Inspection Building & playground safety
Above ground window opening restricted to 6" 55 Pa. Code §3270.72(d)
It was observed that all of the windows in the Fellowship Room and in the child care room within the Fellowship Room open 14 inches.
Center’s plan of correction (implemented, Mar 26, 2024): “The upstairs windows are going to be adjusted to only open 6 in. wide”
Citation Jan 23, 2024 Inspection Building & playground safety
Building Surfaces/No peeling paint or plaster 55 Pa. Code §3270.76/3270.77(a)
It was observed, in the Infant room (Room 2) and the Toddler Room (Room 4) that the radiators on the back walls (under windows) have dispersed rust and peeling paint. In Room 4, there is a missing ceiling tile and a water-stained ceiling tile. To the right of the child care classroom door, within the Fellowship Room, it was observed that there is a hole in the sheetrock (approximately 3"X2"). In Room 5, the wall has exposed wires in a hole in the sheetrock where the previous thermostat had been located.
Center’s plan of correction (implemented, Mar 26, 2024): “A date has been established for all of the above mentioned repairs to be completed.”
Citation Jan 23, 2024 Inspection Building & playground safety
Handwashing signs 55 Pa. Code §3270.82(h)
It was observed that there were no hand-washing signs posted at each toilet and sink, in all of the bathrooms.
Center’s plan of correction (implemented, Mar 8, 2024): “Handwashing signs will be posted at all toilets, sinks, and diapering areas.”
Citation Jan 23, 2024 Inspection Health & medication
12 months prior to service and every 24 months thereafter/Mantoux TB 55 Pa. Code §3270.151(a)/3270.151(c)(2)
Staff person #1 and #2's TB screenings (Mantoux method) were not conducted within the past 12 months (2009, 2020 respectively).
Center’s plan of correction (implemented, Mar 26, 2024): “Staff person #1 and #2 will schedule appointments for health assessments and receive the Mantoux TB screening.”
Citation Jan 23, 2024 Inspection Training & qualifications
Health and Safety Training 55 Pa. Code §3270.31(f)
Staff person #2 has not completed the following required pre-service training within 90 days of their date of hire: PA Health and Safety; Get Started with Center-Based Care (10 hour) (see LIS code sheet)
Center’s plan of correction (implemented, Mar 15, 2024): “Staff person #2 completed the necessary training. Staff person #2 has completed the 10 hour Get Started with Center-Based Care training.”
Citation Jan 23, 2024 Inspection Records & paperwork
Exp, educ., training prior to facility 55 Pa. Code §3270.192(2)(ii)
Staff person #1's record did not contain verification of education. Staff person #2's record did not contain the required verification of education or proof of experience required when working with children unsupervised.
Center’s plan of correction (implemented, Mar 8, 2024): “Staff person #1 has provided a copy of college diploma for records. Staff person #2 will obtain a more detailed verification of education to be permitted to work unsupervised.”

“Core safety” marks citations about supervision and staff ratios, discipline and caregiver conduct, background checks, child protection and safe sleep, the topics our score weights most. Pennsylvania’s records don’t grade violations by severity. “Follow-up” marks a violation re-cited at a follow-up visit, counted once. How scores work.

Complaint investigations and reported incidents

Violation found Sep 30, 2024 Self-reported violation
2 violations cited, listed under Citations.

Pennsylvania’s search lists complaint investigations in which the state found at least one violation (“verified complaints”). It does not say what a complaint alleged, or whether every violation relates to it. Incident investigations look into something that happened at the center; self-reported violations are ones the center reported to the state itself.

Daily rates

Age group Full time, per day Part time, per day
Infant (6 Weeks-12 mos.) $61.00 $57.00
Young Toddler (13-24 mos.) $50.80 $46.20
Older Toddler (25-36 mos.) $45.00 $41.00
Preschool (37 mos.- Entering K) $42.80 $39.00
Young School-Age (K-3rd gr.) $31.20 $26.60
Older School-Age (4th gr.-15 yrs.) $31.20 $26.60

The daily price the center lists in Pennsylvania’s COMPASS search for families paying privately. The state notes that rates are subject to change and programs don’t have to share them, so confirm with the center. See what daycare costs in Pennsylvania.

About this center

Capacity 143 children
Certificate status Regular
Certificate valid through Sep 30, 2027
Keystone STARS STAR 2
since Sep 18, 2025 · what STARS means
Operator Akron Grace Evangelical Congregational Church
Hours Monday–Friday 6:00 AM–6:00 PM How Pennsylvania centers’ hours compare
Phone (717) 859-2032
State certificate # CER-00258859
Parent reviews Google Maps reviews
Not checked by Daycare Record

Common questions

Has Helping Hands Day Care Center had any serious violations?

Pennsylvania cited 9 violations since 2021 on the topics Daycare Record treats as core safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep). The most recent, on Jul 1, 2026 (background checks): “The disclosure statements on file for staff persons #1, #2, and #9 were not complete as the signing was not witnessed by a member of the legal entity. The disclosure statement on file for staff person #8 was signed by…” Pennsylvania’s records don’t grade violations by severity; each citation is listed in full above.

Have there been complaints about Helping Hands Day Care Center?

Pennsylvania lists no complaint investigation that found a violation at Helping Hands Day Care Center since 2021. Its search shows these “verified complaints” but not what a complaint alleged, or whether every violation relates to it.

What is Helping Hands Day Care Center’s Keystone STARS rating?

STAR 2, effective Sep 18, 2025. Keystone STARS is Pennsylvania’s quality rating program for child care, from STAR 1 to STAR 4. It measures program quality, not inspection results, so read both.

How does Helping Hands Day Care Center compare with other daycares in Lancaster County?

It is tied for #140 of 144 centers in Lancaster County by topic-weighted citations per inspection, and has more citations per inspection than 95% of Pennsylvania certified centers with enough inspection history to compare.

When was Helping Hands Day Care Center last inspected?

Jul 1, 2026 (renewal). The state cited at least one violation during that visit.

How much does Helping Hands Day Care Center cost?

It reported full-time daily rates of $61.00 for infant, $50.80 for young toddler, $45.00 for older toddler, $42.80 for preschool in Pennsylvania’s COMPASS search. Rates can change; confirm with the center.

Who runs Helping Hands Day Care Center?

The legal entity on its Pennsylvania certificate is Akron Grace Evangelical Congregational Church.

Certified centers nearby

Citations are quoted from Pennsylvania Department of Human Services inspection records (Office of Child Development and Early Learning, Bureau of Certification Services), including each finding and the center’s plan of correction. Rule numbers refer mostly to 55 Pa. Code Chapter 3270, the rules for child care centers; a few cite Chapter 20, which covers every certified facility. Pennsylvania’s records don’t grade violations by severity; the “core safety” label and the score are Daycare Record’s.

To check the state’s own record, search the center’s name on COMPASS Child Care Provider Search and open its inspection history. Data refreshed Oct 16, 2026.

Comparing centers? See how to choose a daycare: 30 questions to ask and a printable checklist.

Concerned about this center? See how to report a daycare: which state line to call, what to write down and what happens next.