KinderCare Learning Center · West Chester
KinderCare Learning Center is a certified child care center in West Chester, PA, with capacity for 189 children. It holds a Keystone STAR 4 (accredited) rating. Since August 2021, Pennsylvania certification staff have inspected it 4 times and confirmed violations in 3 complaint investigations. The state cited 55 violations, 4 of them core-safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep), most often for records & paperwork (17 of 55). None of them came in the last 12 months. Measured by topic-weighted citations per inspection, it is #36 of 37 centers in West Chester and has more citations per inspection than 96% of Pennsylvania certified centers.
Inspection record
Every state visit
What inspectors cited most
Citations, newest first
During the renewal inspection the certification representative conducted a facility walk through and observed diapering. There were two staff in the room. During diapering a staff member completed a diaper change however when completed appeared as if they were done and was about to place the child on the floor without cleaning the child hands. The certification representative asked the staff infants were going to be clean before being put back down. The staff asked the other staff cleaning the infant's hands after diapering was something they do.
During the renewal inspection the certification representative viewed the staff files staff #6 was missing employment verification in the file.
During the renewal inspection the certification representative conducted a facility walk through and observed a hole in the wall in the toddler room library wall.
During the renewal inspection the certification representative conducted a facility walk through and observed resting equipment that listed numbers on the mat but did not have the chart posted to identify what mat belong to each child.
During the renewal inspection the certification representative conducted a facility walk through and observed the pre k room having a drinking cup that it was being used by a child with no label on it to identify who it belongs to. There were also 4 cups in the 2-year-old room that were not labeled.
During the renewal inspection the certification representative conducted a facility walk through and observed the two measured childcare space rooms being used a storage due to the lack of enrollment. The school age room and a standard childcare room
During the renewal inspection the certification representative requested to view the emergency drill and was unable to do so at the time of the inspection.
During the renewal inspection the certification representative viewed the staff files, staff # 5 and # were both missing staff evaluations in the file.
During the renewal inspection the certification representative conducted a walk-through of the facility and observed the daily schedule missing from the preschool room.
During the renewal inspection the certification representative viewed the children's files, child #3 was missing a CSR in the file.
Show 45 older citations
During the renewal inspection the certification representative viewed the children's file child #2 was missing the release person's address on the emergency contact form.
During the renewal inspection the certification representative conducted a facility walk through and discovered the emergency transportation plan was not posted.
During the renewal inspection the certification representative viewed the travel bags, and they did not include the emergency transportation plan in the bag while the children were outside.
During the renewal inspection the certification representative viewed the children's files, child #2's emergency contact form needs to be updated. The child's financial agreement also requires a updated signature.
During the complaint investigation the certification representative spoke to the director, and it was confirmed that staff # 1 did bring a bag into the facility that contain an empty bottle of liquor that a child was able to gain access to the bag and open the bag and pulled out the empty bottle.
During the renewal inspection the certification representative requested to view the staff files, Staff # 3, #5, #6, and #8 were all missing the NSOR clearance. Staff #4, #6, #7 and #8 were all missing the child abuse clearance. Staff #5 and #6 were both missing the criminal clearance. Staff #8 was missing the FBI clearance.
During the renewal inspection the certification representative requested to view the staff files, staff #8 was missing the emergency plan training. staff #9 was missing the complete annual 12 hours of professional development training.
During the renewal inspection the certification representative conducted a facility walk through and discovered missing outlet covers throughout the facility.
During the renewal inspection the certification representative conducted a facility walkthrough and discovered the first aid kit inside the toddler A room was missing scissors, tweezers and gloves.
During the renewal inspection the certification representative conducted a facility walk through and discovered that the travel emergency first kit bag inside the 2-year-old room was missing water and tweezers. The preschool room was missing water in the emergency travel bag. The Pre-K room travel bag was missing water, gauze, tweezer, scissors, soap and gloves. The kindergarten travel first aid bag is missing water.
During the renewal inspection the certification representative conducted a facility walk through a noticed a hole in the wall under the clock in the 2-year-old room
During the renewal inspection the certification representative conducted a facility walkthrough and discovered peeling paint inside the toddler A room on the wall near the science and sensory sign. There was also peeling paint inside the preschool room near the hanging rack near the door.
During the renewal inspection the certification representative conducted a walkthrough of the outside play space and discovered that the mulch needed to be replenished around the play area.
During the renewal inspection the certification representative conducted a facility walk through and discovered the rest equipment were not labeled in the pre-k room.
During the renewal inspection the certification representative requested to view the children's files, child #5 was missing the statement on the health assessment that states free from communicable disease.
During the renewal inspection the certification representative requested to view the staff files, staff #5 was missing a health assessment in the file staff #9 was missing a TB shot record in the file.
During the renewal inspection the certification representative requested to view the centers fire drill log and the provider was unable to provide record of the fire drills being logged.
During the renewal inspection the certification representative requested to view the staff files, Staff #2 and #3 were both missing fire safety training in the file.
During the renewal inspection the certification representative requested to view the staff files, staff #5 #6 and #8 were missing health and safety training. staff #3 was missing the health and safety update training.
During the renewal inspection the certification representative requested to view the staff files staff #1, #2, #4 were missing an employee evaluation in their file.
During the renewal inspection the certification representative requested to view the children's files, children #4 and #5 were both missing a CSR in the file.
During the renewal inspection the certification representative requested to view the children's file children #1, #2, #3, #4 and #5 were all missing the release person on the agreement.
During the renewal inspection the certification representatives requested to view the children's files, children's. #1, #2, #3 were all missing their admission date and the extra services was left blank. Child # 5 was only missing the admission date.
During the renewal inspection the certification representative requested to view the children's files, children #1, #3 and #5 were missing the enrolling parent work address and work phone number these areas were left blank.
During the renewal inspection the certification representative requested to view the children's files, children # 3, and #5 were both missing information on the disability.
During the renewal inspection the certification representative requested to view the children's files child # 3 was missing the release person address on the emergency contact.
During the renewal inspection the certification representative requested to view the children files, child #1 was missing the consent for swimming, wadding, transportation and walking excursions this area was left blank.
During the renewal inspection the certification representative requested to view the staff files, staff #4, #5, #6, #7 and #8 were all missing employment verification information. Staff #5, #6, #8 were missing level of education in the file.
During the renewal inspection the certification representative requested to view the staff files, staff # 8 was missing documentation that CPR was taken in the file.
Staff person #2 does not have a PSP criminal history clearance, DHS required FBI clearance, or NSOR verification on file. Staff person #3 does not have a completed child abuse clearance and mandated reporter training on file.
During the renewal inspection conducted on 10/12/22, staff persons #1, #2, #3, #4, and #5 did not have documentation of emergency plan training on file.
During the renewal inspection conducted on 10/12/22, the preschool room and the learning adventures room were being used for storage. Certification Representative observed stacks of boxes filled with classroom materials and toys, storage bins filled with clothes, and classroom furniture that was not set up for use in the childcare spaces.
During the renewal inspection conducted on 10/12/22, in the outdoor playspace, Certification Representative observed a closet containing stacked play equipment, mats, boxes, and plastic buckets that does not close properly and a raised concrete sandbox approximately 4 inches deep that was not filled with sand.
During the renewal inspection conducted on 10/12/22, Certification Representative observed and electrical outlet without a protective cover in the two-year-old classroom on the left wall near the emergency exit.
During the initial inspection conducted on 10/12/22, Certification Representative observed hand sanitizer on the changing table in the infant room.
During the renewal inspection conducted on 10/12/22, Certification Representative observed cracked and chipped cement on the running track area that encircled the jungle gym in the outdoor play space, baseboard paneling that was lifting from the wall in the gross motor room next to the closet, and a missing ceiling tile with an exposed pipe in the learning adventures room to the right of the entrance above the girls bathroom.
During the renewal inspection conducted on 10/12/22, Certification Representative observed chipped paint in the toddler room on the wall next to the window, in the two-year-old room on the upper wall to the right of the emergency exit, and in the preschool room on the wall toward the back of the room next to the window.
During the renewal inspection conducted on 10/12/22, in the outdoor play space, Certification Representative observed a storage bin with dirty sports equipment, a deflated ball, and tangled jump ropes, cracks on the seat of a plastic bench and table set, and a damaged pole pad on the basketball court. The pole pad was torn and frayed on the bottom and sliding off of the pole.
During the renewal inspection conducted on 10/12/22, staff persons #1 and #4 did not have a written evaluation completed within a 12-month period.
During the renewal inspection conducted on 10/12/22, child #13 and 14 did not have their physicians phone number on their emergency contact forms.
During the renewal inspection conducted on 10/12/22, child#1,2,3,4,5,6,7,8,9,10,11, and 12 did not have emergency contact forms in the childcare space where they were receiving care.
During the renewal inspection conducted on 10/12/22, child #14, 15, 16, 17, and 18 did not have emergency contact forms updated within a 6-month period. Emergency contact forms were dated as follows: child #14 (4/9/21), child #15 (9/23/21), child # 16 (9/22/21), child #17 (9/25/21), child #18 (9/27/21).
The health and safety pre-service training reviewed in the record of staff person # 1 is not acceptable. The health and safety certificate dated 9/28/16 does not satisfy the requirements for professional development.
On 5/19/22, the operator acknowledged that on 5/2/22, a staff person became frustrated with a toddler and smacked the child on the arm.
During a complaint investigation on 11/10/21, various staff members interviewed, reported observing staff members 1,2, and 3 using their cell phones while they were supposed to be supervising the children in their care. Staff person #4 admitted observing and hearing staff persons 2 and 3 using harsh tones and yelling at the children in their care.
“Core safety” marks citations about supervision and staff ratios, discipline and caregiver conduct, background checks, child protection and safe sleep, the topics our score weights most. Pennsylvania’s records don’t grade violations by severity. “Follow-up” marks a violation re-cited at a follow-up visit, counted once. How scores work.
Complaint investigations and reported incidents
Pennsylvania’s search lists complaint investigations in which the state found at least one violation (“verified complaints”). It does not say what a complaint alleged, or whether every violation relates to it. Incident investigations look into something that happened at the center; self-reported violations are ones the center reported to the state itself.
About this center
Common questions
Has KinderCare Learning Center had any serious violations?
Pennsylvania cited 4 violations since 2021 on the topics Daycare Record treats as core safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep). The most recent, on Aug 23, 2023 (background checks): “During the renewal inspection the certification representative requested to view the staff files, Staff # 3, #5, #6, and #8 were all missing the NSOR clearance. Staff #4, #6, #7 and #8 were all missing the child abuse…” Pennsylvania’s records don’t grade violations by severity; each citation is listed in full above.
Have there been complaints about KinderCare Learning Center?
Pennsylvania lists 3 complaint investigations since 2021 in which it found at least one violation; the violations are listed above. Its search shows these “verified complaints” but not what a complaint alleged, or whether every violation relates to it.
What is KinderCare Learning Center’s Keystone STARS rating?
STAR 4 (accredited), effective Dec 11, 2025. Keystone STARS is Pennsylvania’s quality rating program for child care, from STAR 1 to STAR 4. It measures program quality, not inspection results, so read both.
How does KinderCare Learning Center compare with other daycares in West Chester?
It is #36 of 37 centers in West Chester by topic-weighted citations per inspection, and has more citations per inspection than 96% of Pennsylvania certified centers with enough inspection history to compare.
When was KinderCare Learning Center last inspected?
Aug 21, 2025 (renewal). The state cited at least one violation during that visit.
Who runs KinderCare Learning Center?
The legal entity on its Pennsylvania certificate is KUEHG Corporation.
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Citations are quoted from Pennsylvania Department of Human Services inspection records (Office of Child Development and Early Learning, Bureau of Certification Services), including each finding and the center’s plan of correction. Rule numbers refer mostly to 55 Pa. Code Chapter 3270, the rules for child care centers; a few cite Chapter 20, which covers every certified facility. Pennsylvania’s records don’t grade violations by severity; the “core safety” label and the score are Daycare Record’s.
To check the state’s own record, search the center’s name on COMPASS Child Care Provider Search and open its inspection history. Data refreshed Oct 16, 2026.
Comparing centers? See how to choose a daycare: 30 questions to ask and a printable checklist.
Concerned about this center? See how to report a daycare: which state line to call, what to write down and what happens next.