Daycare Record Child care inspection records

Little Beginners Life Skills Academy

4411 Frankford Ave, Philadelphia, PA 19124 · Philadelphia County
Keystone STAR 1

Little Beginners Life Skills Academy is a certified child care center in Philadelphia, PA, with capacity for 31 children. It holds a Keystone STAR 1 rating. Since August 2021, Pennsylvania certification staff have inspected it 8 times. The state cited 46 violations, 7 of them core-safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep), most often for records & paperwork (14 of 46). 8 citations came in the last 12 months. Measured by topic-weighted citations per inspection, it is tied for #833 of 1,163 centers in Philadelphia and has more citations per inspection than 63% of Pennsylvania certified centers.

Inspection record

More citations than 63% of 4,789 Pennsylvania certified centers, per inspection, weighted by topic. More citations than most
Tied for #833 of 1,163 centers in Philadelphia
7 Core-safety citations
39 Other citations
8 Inspections
0 Complaint investigations that found violations
46 citations from 9 state visits since Aug 16, 2021 · 8 in the last 12 months · last inspected Jul 16, 2026

Every state visit

2022 2023 2024 2025 2026 INSPECTIONS (top) · REPORTS & INVESTIGATIONS (bottom) Jul 16, 2026 · Inspection · citation found Aug 13, 2025 · Inspection · citation found Jul 22, 2025 · Inspection · citation found Aug 13, 2024 · Inspection · citation found Aug 14, 2023 · Report/investigation · citation found May 31, 2023 · Inspection · citation found May 4, 2023 · Inspection · citation found Dec 19, 2022 · Inspection · citation found Aug 18, 2022 · Inspection · citation found
Violation found No violation Top row: inspections · bottom row: complaint investigations, self-reported incidents and other visits

What inspectors cited most

Records & paperwork 14
Health & medication 11
Building & playground safety 6
Training & qualifications 5
Staff ratios 4
Food & feeding 3
Caregiver conduct 2
Background checks 1

Citations, newest first

Citation Jul 16, 2026 Inspection Building & playground safety
Locked or inaccessible 55 Pa. Code §3270.66(a)
Observed 7/16/2026 in the older toddler and pre-k classroom there body cream lotion labeled "keep out the reach out of children" located in the childcare space not locked or made inaccessible to children.
Center’s plan of correction (implemented, Aug 6, 2026): “Staff will keep lotion off their desk and locked away.”
Citation Jul 16, 2026 Inspection Food & feeding
Refrigerator 55 Pa. Code §3270.107
Observed on 7/16/2026 in the Infant and young toddler classroom, the refrigerator thermometer was over 57° F.
Center’s plan of correction (implemented, Aug 6, 2026): “Will replace the thermometer in the refrigerator”
Citation Jul 16, 2026 Inspection Health & medication
Infant: updated health report every 6 months/Initial and subsequent health reports 55 Pa. Code §3270.131(b)(1)/3270.182(1)
Observed 7/16/2026 child file #1,2 and #4 did not contain an updated health report on file. Child # 1 last physical was (6/27/2025), Child #2 last physical was (8/23/2024) and Child #4 last physical was (10/30/2025).
Center’s plan of correction (implemented, Aug 10, 2026): “I provide parents with resources due to doctor offices closing and scheduling issues.”
Citation Jul 16, 2026 Inspection Health & medication
Toddler/preschool: updated health report every 12 months/Initial and subsequent health reports 55 Pa. Code §3270.131(b)(2)/3270.182(1)
Observed 7/16/2026 child file #3 did not contain an updated health report on file. Child # 3 last physical was 7/11/2025.
Center’s plan of correction (implemented, Aug 5, 2026): “I provide parents with resources due to doctor offices closing and scheduling issues.”
Citation Jul 16, 2026 Inspection Health & medication
Surfaces cleaned 55 Pa. Code §3270.135(b)
Observed 7/16/2026 Staff #1 did not clean the diaper changing surfaces after diapering children by wiping the surface with a sanitizing solution or by changing a pad or other surface coverings.
Center’s plan of correction (implemented, Aug 6, 2026): “I explained to staff the importance of cleaning the changing tables, and to always check to make sure it's done.”
Citation Jul 16, 2026 Inspection Health & medication
12 months prior to service and every 24 months thereafter/Health assessment, TB test 55 Pa. Code §3270.151(a)/3270.192(3)
Observed 7/16/2026 Staff#2 file did not contain a health assessment in their file.
Center’s plan of correction (implemented, Aug 5, 2026): “I informed staff that they can get a physical every year to always stay ahead of schedule.”
Citation Jul 16, 2026 Inspection Training & qualifications
Fire safety - 1 yr. 55 Pa. Code §3270.31(e)(4)(ii)
Observed 7/16/2026 staff #4 did not contain annual fire safety training in their file. The evidenced by the previously documented fire safety on file being dated (7-2-2025).
Center’s plan of correction (implemented, Aug 5, 2026): “All PRN staff files will be checked everytime begore they start their schedule shift.”
Citation Jul 16, 2026 Inspection Training & qualifications
Staff evaluations 55 Pa. Code §3270.34(a)(6)
Observed 7/16/2026 staff #2 and 3 files did not contain a staff evaluation from the director.
Center’s plan of correction (implemented, Aug 5, 2026): “To complete staff evaluation on a timely manner”
Core safety Aug 13, 2025 Inspection Staff ratios
Mixed Age Level/Supervised at all times 55 Pa. Code §3270.52/3270.113(a)
Observed 8/13/2025 staff person #1 was observed supervising 5 children alone with the youngest age (10 months) and oldest (5 years old) exceeding the of ratio of 1:4.
Center’s plan of correction (implemented, Aug 26, 2025): “Staff #1 had another training on children's ratios, Director posted different examples in each classroom.”
Core safety Jul 22, 2025 Inspection Caregiver conduct
Restraints prohibited 55 Pa. Code §3270.113(e)
Observed 7/22/2025 Staff was observed letting child #2 continuous be in a bouncer chair during the duration of the inspection not allowing the child to have movement and confined to a space.
Center’s plan of correction (implemented, Aug 13, 2025): “To find more ways to help child fall asleep such as more play time, feeding before nap time, dim lights and soothing activities.”
Show 36 older citations
Citation Jul 22, 2025 Inspection Health & medication
Immunization record 55 Pa. Code §3270.131(d)(5)
Observed 7/22/2025 child #1 file did not include a copy of child's immunization records.
Center’s plan of correction (implemented, Aug 4, 2025): “I contacted the parent to have them bring the shot records.”
Core safety Aug 13, 2024 Inspection Background checks
Comply with CPSL/CPSL information 55 Pa. Code §3270.32(a)/3270.192(4)
Observed 8/13/2024 The file for staff # 2 not contain a completed DHS required Child Abuse and State Police clearance. The requirement to have the completed DHS required clearances on file was not met.
Center’s plan of correction (implemented, Sep 1, 2024): “When a person goes from a volunteer to an employee to make sure their clearances state for employment purpose.”
Core safety Aug 13, 2024 Inspection Caregiver conduct
Restraints prohibited 55 Pa. Code §3270.113(e)
Observed 8/13/2024 Staff #2 had child # 1, 2 and 3 restraints to highchairs during non-feeding times.
Center’s plan of correction (implemented, Sep 5, 2024): “Children will be taken out of highchairs immediately after feeding times. The highchairs will be for feeding times only. No arts and crafts will be conducted in them.”
Citation Aug 13, 2024 Inspection Building & playground safety
Building Surfaces 55 Pa. Code §3270.76
Observed 8/13/2024 there was paint chipped and damaged on the wall exiting the older and younger toddler's room.
Center’s plan of correction (implemented, Sep 4, 2024): “To have maintenance repair the chip paint.”
Citation Aug 13, 2024 Inspection Food & feeding
Refrigerator 55 Pa. Code §3270.107
Observed 8/13/2024 the operating thermometer in the refrigerator read at a temperature of 55° F above the 45° F level.
Center’s plan of correction (implemented, Sep 4, 2024): “To make sure staff is closing refrigerator properly and keeping it open to long.”
Citation Aug 13, 2024 Inspection Health & medication
Toddler/preschool: updated health report every 12 months 55 Pa. Code §3270.131(b)(2)
Observed 8/13/2024 child #6 was missing an updated health report on file, the current health report on file was dated 6/14/2023.
Center’s plan of correction (implemented, Sep 1, 2024): “I contacted the child parent and asked for a updated health report and she informed me the child will not be returning.”
Citation Aug 13, 2024 Inspection Health & medication
Mantoux TB 55 Pa. Code §3270.151(c)(2)
Observed 8/13/2024 staff #1 health assessment did not include a tuberculosis screening by the Mantoux method nor the results of it by physician, physician's assistant, CRNP, the Department of Health or a local health department.
Center’s plan of correction (implemented, Sep 6, 2024): “To have staff get a copy of their results from their doctors.”
Citation Aug 13, 2024 Inspection Health & medication
Exam communicable disease 55 Pa. Code §3270.151(c)(3)
Observed 8/13/2024 staff #4 and 5 health assessment did not include an examination for communicable diseases and the results of that examination.
Center’s plan of correction (implemented, Sep 6, 2024): “To have staff use the state health assessment form only.”
Citation Aug 13, 2024 Inspection Training & qualifications
Pertinent Laws & Regulations/General Health and Safety 55 Pa. Code §3270.14/3270.21
Observed 8/13/2024 staff #3 file did not complete the one-hour health and safety training course update for staff members hired or have taken the health and safety course prior to 10/4/2022.
Center’s plan of correction (implemented, Sep 10, 2024): “Staff #3 was terminated because they didn't complete their training. Also, Staff #3 said they was in a car accident but did not turn in any document to support their claim.”
Citation Aug 13, 2024 Inspection Training & qualifications
Staff evaluations 55 Pa. Code §3270.34(a)(6)
Observed 8/13/2024 staff #4 file did not contain written evaluation from the director.
Center’s plan of correction (implemented, Sep 1, 2024): “To make sure I date the staff evaluation forms first to ensure there is a date for accuracy.”
Citation Aug 13, 2024 Inspection Records & paperwork
Arrival/departure times 55 Pa. Code §3270.123(a)(4)
Observed 8/13/2024 child #5 agreement form did not specify the child's arrival and departure times.
Center’s plan of correction (implemented, Sep 6, 2024): “To look over the forms more carefully after the parents fill them out”
Citation Aug 13, 2024 Inspection Records & paperwork
Designated release persons 55 Pa. Code §3270.123(a)(5)
Observed 8/13/2024 child #4 agreement form did not specify the persons designated by a parent to whom the child may be released.
Center’s plan of correction (implemented, Sep 1, 2024): “To look over the forms more carefully after the parents fill them out.”
Citation Aug 13, 2024 Inspection Records & paperwork
Insurance coverage information 55 Pa. Code §3270.124(b)(6)
Observed 8/13/2024 child #5 health insurance coverage and policy number were missing from the emergency contact form.
Center’s plan of correction (implemented, Sep 10, 2024): “The parent was called, and the information was added.”
Citation Aug 13, 2024 Inspection Records & paperwork
Updated every 6 months/Emergency info/agreement updated 6 mos 55 Pa. Code §3270.124(f)/3270.181(c)
Observed 6/18/2024 Child # 6 file was missing a periodic review and update on their emergency contact form.
Center’s plan of correction (implemented, Sep 1, 2024): “A periodic review was done for the child once it was notice. The director will send a reminder to the teachers when each child needs one done.”
Citation Aug 13, 2024 Inspection Records & paperwork
Two written references 55 Pa. Code §3270.192(5)
Observed 8/13/2024 staff #4 file did not contain two written, nonfamily references from individuals attesting to the person's suitability to serve as a facility person.
Center’s plan of correction (implemented, Sep 1, 2024): “I will have the staff member provide another reference.”
Citation Aug 13, 2024 Inspection Training & qualifications
Age and Training 55 Pa. Code §3270.31(e)
Observed 8/13/2024 Staff #1 was missing 12 hours from their annual 12 hours of childcare training.
Center’s plan of correction (implemented, Sep 1, 2024): “To have staff complete all required training.”
Citation Aug 14, 2023 Other state visit Health & medication
ACIP recommended immunization record /Exemption documentation from parent/guardian 55 Pa. Code §3270.131(e)/3270.131(e)(2)(i)
Observed On 8/14 /2023 observed child # 3 file did not contain an exemption letter for the influenza vaccination not completed in accordance with the schedule recommended by the ACIP.
Center’s plan of correction (implemented, Aug 29, 2023): “To check that each child have the influenzas' vaccination and if not get a written letter from the parents each year and keep it in their files.”
Citation Aug 14, 2023 Other state visit Health & medication
Exam communicable disease/Information re: medical problems 55 Pa. Code §3270.151(c)(3)/3270.151(c)(4)
On 8/14/2023 staff #1 and #2 health assessments did not contain an examination for communicable diseases and the results of that. The health assessments also did not include information on medical problems that might threaten the health of the children or prohibit a staff person from providing adequate care to children.
Center’s plan of correction (implemented, Sep 5, 2023): “To have all staff have their doctors complete the child care staff health assessment.”
Citation Aug 14, 2023 Other state visit Records & paperwork
Insurance coverage information 55 Pa. Code §3270.124(b)(6)
Observed 8/14/2023 child #1 file health insurance coverage policy number were missing from emergency contact from.
Center’s plan of correction (implemented, Aug 29, 2023): “To ensure parents fully complete the form with the child health insurance coverage and policy number an explain to the parents why this information is very important.”
Citation Aug 14, 2023 Other state visit Records & paperwork
Name/address/phone release person 55 Pa. Code §3270.124(b)(7)
Observed 8/14/2023 child file # 2 emergency contact form were missing the addresses of the individual designated by the parent to whom the child may be released.
Center’s plan of correction (implemented, Aug 29, 2023): “To ensure parents fully complete the form with the names, address, and telephone numbers for whom the children can be released to.”
Core safety May 31, 2023 Inspection Staff ratios
Mixed age levels/Supervision on and facility premises 55 Pa. Code §3280.52(c)/3280.113(a)(2)
Observed on 5/31/2023 Continue non-compliance observed on 5/4/2023. Staff #1 was observed supervising 7 children alone (youngest age 1 and oldest 5) in Room #1. Staff 2 and Volunteer #1 and were in compliance in room #2 with 2 children.
Center’s plan of correction (implemented, Jun 27, 2023): “On 6/1/2023 we had a staff training on the importance of ratio, supervision and transition of the children.”
Core safety May 4, 2023 Inspection Staff ratios
Primary staff person present 55 Pa. Code §3280.52(a)(1)
Observed 5/4/2023 Staff #1 was supervising 9 children alone with a volunteer without a second or third staff member present.
Center’s plan of correction (implemented, May 31, 2023): “A staff training on volunteers and supervision of children ratio took place on 5/4/2023. Children ratio was placed on board for all staff to see.”
Inspection status on COMPASS: Non Compliant – Finalized
Core safety May 4, 2023 Inspection Staff ratios
Mixed age levels/Supervised at all times 55 Pa. Code §3280.52(c)/3280.113(a)
Observed 5/4/2023 Volunteer #2 was supervising 4 children alone in another room without the supervision of staff #1. In total staff #1 had a ratio of supervising 1:9 children. Ratio of the youngest child in the group determines the staff ratio which should have been 1:6.
Center’s plan of correction (not implemented, May 31, 2023): “A staff training on volunteers and supervision of children ratio took place on 5/4/2023. Volunteers will always be place in classroom with a staff person present to ensure supervision.”
Inspection status on COMPASS: Non Compliant – Finalized
Citation Dec 19, 2022 Inspection Building & playground safety
Protective Outlet Covers 5 yrs. or less 55 Pa. Code §3280.65
Observed 12/19/2022 the Pre-school childcare space there were missing electrical outlet covers.
Center’s plan of correction (implemented, Dec 19, 2022): “Provider placed electrical covers over the missing electrical outlets. Corrected on site during inspection.”
Citation Dec 19, 2022 Inspection Building & playground safety
Locked or inaccessible - in original container 55 Pa. Code §3280.66(a)
Observed 12/19/2022 in the bathroom there were Clorox disinfectant wipes on top of the toilet not locked in an area where it can be inaccessible to children.
Center’s plan of correction (implemented, Dec 19, 2022): “Provider removed Clorox wipes and placed in locked cabinet in bathroom making it inaccessible to children. Corrected on site during inspection.”
Citation Dec 19, 2022 Inspection Food & feeding
Bottles labeled 55 Pa. Code §3280.166(4)
Observed 12/19/2022 there were cups and bottles unlabeled with children's names to identify which cup/bottle belong to which child.
Center’s plan of correction (implemented, Jan 18, 2023): “All cups and bottles are labeled as required with the children's names including child #1.”
Citation Dec 19, 2022 Inspection Health & medication
Health Information 55 Pa. Code §3280.131(a)
Observed 12/19/2022 child # 1 file was missing an initial health report in file, child's admissions and first day of attendance was 9/4/2022.
Center’s plan of correction (implemented, Jan 18, 2023): “The operator will assure that all children have a health assessment on file as required, including an initial health assessment as required. Child #1 is not in attendance/enrolled until a current and complete physical is on file.”
Citation Dec 19, 2022 Inspection Records & paperwork
Signed 55 Pa. Code §3280.123(a)
Observed 12/19/2022 child# 2 & 3 file was missing signatures on the agreement form.
Center’s plan of correction (implemented, Jan 18, 2023): “Agreement Forms completed for child #2 and 3 including signatures on the agreement forms.”
Citation Dec 19, 2022 Inspection Records & paperwork
Amount of fee 55 Pa. Code §3280.123(a)(1)
Observed 12/19/2022 child# 2 and 3 agreement did not specify the amount of the fee to be charged per day or per week.
Center’s plan of correction (implemented, Jan 18, 2023): “Agreement forms completed for child # 2 and 3 including the amount of fee to be charged per day or per week.”
Citation Dec 19, 2022 Inspection Records & paperwork
Arrival/departure times 55 Pa. Code §3280.123(a)(4)
Observed 12/19/2022 Child # 2 agreement did not specify the child's arrival and departure times.
Center’s plan of correction (implemented, Jan 18, 2023): “Agreement forms completed for child #2 including child's arrival and departure times.”
Citation Dec 19, 2022 Inspection Records & paperwork
Designated release persons 55 Pa. Code §3280.123(a)(5)
Observed 12/19/2022 child# 2, 3, and 4 agreement form did not specify the persons designated by a parent to whom the child may be released.
Center’s plan of correction (implemented, Jan 18, 2023): “Agreement forms completed for child #2,3, and 4 including persons designed by the parent whom the child may be released to.”
Citation Dec 19, 2022 Inspection Records & paperwork
Admission date 55 Pa. Code §3280.123(a)(6)
Observed 12/19/2022 child # 6 agreement did not specify the date of the child's admission.
Center’s plan of correction (implemented, Jan 18, 2023): “Agreement forms completed for child #6 including the date of the child's admission.”
Citation Dec 19, 2022 Inspection Records & paperwork
Insurance coverage information 55 Pa. Code §3280.124(b)(6)
Observed 12/19/2022 child # 2,3, and 4 emergency contact did not include the policy number for the health insurance coverage.
Center’s plan of correction (implemented, Jan 18, 2023): “Emergency contact forms completed for child # 2,3, and 4 including policy number for health insurance coverage.”
Citation Dec 19, 2022 Inspection Records & paperwork
Name/address/phone release person 55 Pa. Code §3280.124(b)(7)
Observed 12/19/2022 child #3 and 4 emergency contact were missing addresses and telephone number of the individual designated by the parent to whom the child may be released.
Center’s plan of correction (implemented, Jan 18, 2023): “Emergency contact forms completed for child #3 and 4 included address and phone numbers of the individual designated by the parent to whom the child may be released to.”
Citation Aug 18, 2022 Inspection Building & playground safety
Contaminated trash in closed plastic-lined receptacle 55 Pa. Code §3280.67(d)
Observed 8/18/2022 in bathroom, trash can was contaminated with human secretions and did not contain a plastic-lined inside.
Center’s plan of correction (implemented, Aug 18, 2022): “Provide discarded trash and placed a linen in the trashcan. Provider corrected violation on site during inspection.”
Citation Aug 18, 2022 Inspection Building & playground safety
Emergency Numbers Posted 55 Pa. Code §3280.74
Observed 8/18/2022 emergency telephone numbers were not posted in the facility near a telephone.
Center’s plan of correction (implemented, Aug 19, 2022): “Provider will post emergency telephone number to nearest hospital, police department, fire department, ambulance and poison control center near each telephone located in the facility.”

“Core safety” marks citations about supervision and staff ratios, discipline and caregiver conduct, background checks, child protection and safe sleep, the topics our score weights most. Pennsylvania’s records don’t grade violations by severity. “Follow-up” marks a violation re-cited at a follow-up visit, counted once. How scores work.

Enforcement actions

Issuance of Provisional Certificate of Compliance at the time of Initial Sep 6, 2022
COMPASS status: Pending Appeal · the center has since been granted a regular certificate

Negative sanctions Pennsylvania lists for this center, such as a downgrade to a provisional certificate, refusing to renew or revoking its certificate of compliance, with the status COMPASS shows. “Operation permitted” means the center may keep operating while it appeals; “operation not permitted” means it may not.

Daily rates

Age group Full time, per day Part time, per day
Newborn (Under 6 Weeks) $70.00 $56.00
Infant (6 Weeks-12 mos.) $70.00 $56.00
Young Toddler (13-24 mos.) $65.00 $52.00
Older Toddler (25-36 mos.) $61.00 $57.80
Preschool (37 mos.- Entering K) $58.00 $46.40
Young School-Age (K-3rd gr.) $50.00 $50.00
Older School-Age (4th gr.-15 yrs.) $50.00 $50.00

The daily price the center lists in Pennsylvania’s COMPASS search for families paying privately. The state notes that rates are subject to change and programs don’t have to share them, so confirm with the center. See what daycare costs in Pennsylvania.

About this center

Capacity 31 children
Certificate status Regular
Certificate valid through Sep 5, 2027
Keystone STARS STAR 1
since Mar 3, 2023 · what STARS means
Operator Little Beginners Life Skills Academy
Hours Monday–Sunday 6:00 AM–6:00 AM How Pennsylvania centers’ hours compare
Phone (215) 552-2190
State certificate # CER-00259513
Parent reviews Google Maps reviews
Not checked by Daycare Record

Common questions

Has Little Beginners Life Skills Academy had any serious violations?

Pennsylvania cited 7 violations since 2021 on the topics Daycare Record treats as core safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep). The most recent, on Aug 13, 2025 (staff ratios): “Observed 8/13/2025 staff person #1 was observed supervising 5 children alone with the youngest age (10 months) and oldest (5 years old) exceeding the of ratio of 1:4.” Pennsylvania’s records don’t grade violations by severity; each citation is listed in full above.

Have there been complaints about Little Beginners Life Skills Academy?

Pennsylvania lists no complaint investigation that found a violation at Little Beginners Life Skills Academy since 2021. Its search shows these “verified complaints” but not what a complaint alleged, or whether every violation relates to it.

What is Little Beginners Life Skills Academy’s Keystone STARS rating?

STAR 1, effective Mar 3, 2023. Keystone STARS is Pennsylvania’s quality rating program for child care, from STAR 1 to STAR 4. It measures program quality, not inspection results, so read both.

How does Little Beginners Life Skills Academy compare with other daycares in Philadelphia?

It is tied for #833 of 1,163 centers in Philadelphia by topic-weighted citations per inspection, and has more citations per inspection than 63% of Pennsylvania certified centers with enough inspection history to compare.

When was Little Beginners Life Skills Academy last inspected?

Jul 16, 2026 (renewal). The state cited at least one violation during that visit.

How much does Little Beginners Life Skills Academy cost?

It reported full-time daily rates of $70.00 for newborn, $70.00 for infant, $65.00 for young toddler, $61.00 for older toddler in Pennsylvania’s COMPASS search. Rates can change; confirm with the center.

Who runs Little Beginners Life Skills Academy?

The legal entity on its Pennsylvania certificate is Little Beginners Life Skills Academy.

Certified centers nearby

Citations are quoted from Pennsylvania Department of Human Services inspection records (Office of Child Development and Early Learning, Bureau of Certification Services), including each finding and the center’s plan of correction. Rule numbers refer mostly to 55 Pa. Code Chapter 3270, the rules for child care centers; a few cite Chapter 20, which covers every certified facility. Pennsylvania’s records don’t grade violations by severity; the “core safety” label and the score are Daycare Record’s.

To check the state’s own record, search the center’s name on COMPASS Child Care Provider Search and open its inspection history. Data refreshed Oct 16, 2026.

Comparing centers? See how to choose a daycare: 30 questions to ask and a printable checklist.

Concerned about this center? See how to report a daycare: which state line to call, what to write down and what happens next.