Pennsylvania · Norristown · 19401

Magic Memories Norristown

370 E Airy St, Norristown, PA 19401 · Montgomery County

2 core-safety citations in last 12 months 8 complaint investigations found violations Keystone STAR 4

Magic Memories Norristown is a certified child care center in Norristown, PA, with capacity for 86 children. It holds a Keystone STAR 4 rating. Since August 2021, Pennsylvania certification staff have inspected it 8 times and confirmed violations in 8 complaint investigations. The state cited 42 violations, 7 of them core-safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep), most often for building & playground safety (16 of 42). 11 citations came in the last 12 months, including 2 on a core-safety topic. Measured by topic-weighted citations per inspection, it is #16 of 26 centers in Norristown and has more citations per inspection than 62% of Pennsylvania certified centers.

Inspection record

More citations than 62% of 4,789 Pennsylvania certified centers, per inspection, weighted by topic. More citations than most

#16 of 26 centers in Norristown

7 Core-safety citations

35 Other citations

8 Inspections

8 Complaint investigations that found violations

42 citations from 17 state visits since Aug 16, 2021 · 11 in the last 12 months · last inspected Sep 25, 2026

Every state visit

Violation found No violation Top row: inspections · bottom row: complaint investigations, self-reported incidents and other visits

What inspectors cited most

Building & playground safety 16

Records & paperwork 11

Health & medication 5

Caregiver conduct 3

Supervision 2

Training & qualifications 2

Sleep safety 1

Background checks 1

Emergency preparedness 1

Citations, newest first

Core safety Sep 25, 2026 Complaint investigation Supervision

Supervised at all times 55 Pa. Code §3270.113(a)

A complaint investigation on 9/25/26 revealed through video camera footage on 9/24/26 at 10:34AM child #1 left the classroom and walked down the stairs into the main office, through the lobby and then out the facility door at approximately 10:36AM. Staff persons #1 and #2 were unaware that the child left the classroom and subsequently the building. The child was returned to the facility by an unknown individual (passerby) and facility person #3 at 10:45AM. Facility person #3 and individual #3 confirmed the child was outside on the sidewalk area by the facility with the passerby who was attempting to return the child to the facility.

Center’s plan of correction (accepted, Oct 8, 2026): “1. Children will be supervised at all times by Facility Person assigned to them.- Immediate 2. All staff started retraining on Supervision Practices as of 9/25/26. The training was conducted by Regional Director and Director see forms attached. All staff will participate and attend a training…”

Inspection status on COMPASS: Needs Verification

Citation Sep 25, 2026 Inspection Building & playground safety

Above ground window opening restricted to 6" 55 Pa. Code §3270.72(d)

During the unannounced inspection on 9/25/26 windows in the Busy Bee room located on the second floor did not have the stops engaged to prevent the windows from opening above 6 inches. Two windows in the Giraffes room located on the second floor were open above 6 inches.

Center’s plan of correction (accepted, Oct 8, 2026): “Window locks were engaged and signs placed on windows that state "window locks must be engaged at all times. Window cannot open more than 6 inches". The windows with broken locks, were repaired.”

Inspection status on COMPASS: Needs Verification

Citation Sep 25, 2026 Inspection Building & playground safety

Clean, good repair, proper size 55 Pa. Code §3270.104(a)

During the unannounced inspection on 9/25/26 child #1 and #2 were observed eating lunch at a bookshelf. There was no additional room at the table for these two children.

Center’s plan of correction (accepted, Oct 8, 2026): “An additional small table was added to the room that can seat 4 additional children.”

Inspection status on COMPASS: Needs Verification

Citation Jun 4, 2026 Complaint investigation Building & playground safety

No insects or rodents 55 Pa. Code §3270.67(c)

During the inspection on 6/4/26 the operator confirmed that a mouse was observed in the laundry room area while children were in care near this area.

Center’s plan of correction (implemented, Jul 14, 2026): “Exterminator came to treat the center. A deep clean of the kitchen was completed 6/5/2026.”

Citation Jun 4, 2026 Complaint investigation Building & playground safety

Building Surfaces 55 Pa. Code §3270.76

During the inspection on 6/4/26 discarded cups and plates and a cooler with standing water was observed on the outdoor playground.

Center’s plan of correction (implemented, Jul 14, 2026): “The cooler was emptied June 4, 2026 and brought inside to be deep cleaned. Cups and trash wrappers were collected and disposed of.”

Citation Jun 4, 2026 Complaint investigation Building & playground safety

Clean and good repair 55 Pa. Code §3270.102(a)

During the inspection on 6/4/26 the following was observed on the outdoor preschool playground: 1.tricycles with missing handlebar grips 2.torn parachute 3. broken easel

Center’s plan of correction (implemented, Jul 14, 2026): “Broken run down items were thrown away.”

Core safety Nov 7, 2025 Complaint investigation Caregiver conduct

No physical punishment 55 Pa. Code §3270.113(b)

Video from 10/29/2025 showed staff person #1 getting in child #1's face and grabbing child #1 by chin.

Center’s plan of correction (implemented, Nov 25, 2025): “Staff person #1 was suspended on 10/29/25 when report was made pending investigation. Staff person #1 was terminated on 10/29/25. Childline report was made. A facility person will not use any form of physical punishment.”

Citation Oct 24, 2025 Inspection Building & playground safety

Toxic plants not permitted 55 Pa. Code §3270.66(d)

During the inspection summary on 10/24/25 a Pothos plant and a Dumbcane plant were observed the preschool classroom.

Center’s plan of correction (implemented, Nov 7, 2025): “Admin immediately removed unsafe plants from the classroom. Admin reviewed the list of safe/unsafe plants to have in the classroom and list was added to admin binder.”

Citation Oct 24, 2025 Inspection Building & playground safety

No peeling paint or plaster 55 Pa. Code §3270.77(a)

During the renewal inspection on 10/24/25 chipped paint was observed in the Pre-K children's bathroom.

Center’s plan of correction (implemented, Nov 7, 2025): “Maintenance team came to sand and repaint PreK bathroom 10/27/2025.”

Citation Oct 24, 2025 Inspection Building & playground safety

Toilet and sinks proper height 55 Pa. Code §3270.82(e)

During the renewal inspection on 10/24/25 the step stool in the Pre-K classroom was not high enough for all children to easily reach the sink.

Center’s plan of correction (implemented, Nov 7, 2025): “The director ordered higher step stools to be delivered 11/5/2025.”

Citation Oct 24, 2025 Inspection Building & playground safety

Clean and good repair 55 Pa. Code §3270.82(g)

During the renewal inspection on 10/24/25 two sinks in the upstairs children's bathroom were "out of order".

Center’s plan of correction (implemented, Nov 7, 2025): “Maintenance team came to repair the sinks with the plumbers 10/24/2025. After exploring all safety options the decision was made to remove two of the sinks which was completed 11/3/2025.”

Show 32 older citations

Core safety Sep 5, 2025 Inspection Sleep safety

Clean, age appropriate/Infant sleep position 55 Pa. Code §3270.106(a)/3270.119

During the inspection on 9/5/2025 child #1 was observed sleeping on a boppy pillow on the floor.

Center’s plan of correction (implemented, Oct 17, 2025): “Immediately the infant placed into their crib. The director reviewed safe sleep practices with the infant room staff. Sta 10/23/25 - The facility will receive ELRC office to set up a Safe Sleep Training”

Core safety Sep 5, 2025 Inspection Supervision

Supervised at all times 55 Pa. Code §3270.113(a)

On 9/5/2025 Child #2 and #3 were observed sleeping with the blanket covering their face.

Center’s plan of correction (implemented, Oct 17, 2025): “The blankets were removed from the faces immediately. The director reviewed with the staff what active monitoring and supervision at naptime should look like. Director will work with ELRC office to set up a Safe Sleep Training by 10/23/2025.”

Follow-up Sep 5, 2025 Inspection Health & medication

2 feet apart 55 Pa. Code §3270.106(f)

During the inspection on 8/5/25 14 children were observed sleeping on cots in the upper-level preschool classroom. The cots did not have 2 feet of space on 3 sides. (Continued Noncompliance transferred from SIN-00270867) During the inspection on 9/5/25 infants were observed sleeping in cribs that did not have 2 feet of space on three sides.

Center’s plan of correction (implemented, Oct 17, 2025): “Director will review spacing and safety during naptime with staff, as well as follow up with check-ins to make sure cots and cribs are spaced appropriately. Director will work with ELRC office to set up a Safe Sleep Training by 10/23/2025”

Re-cited at a follow-up visit; counted once, with the original citation.

Citation Aug 5, 2025 Complaint investigation Health & medication

Inpatient hospitalization or ER treatment of child 55 Pa. Code §3270.20(a)(1)

During the inspection on 8/5/25 the operator verified that on 7/24/25 child #1 fractured his wrist on the playground. Child was treated at the emergency room. The operator did not report the incident to South East Regional OCDEL office as required.

Center’s plan of correction (implemented, Sep 5, 2025): “Director will contact our DHS representing following any instance of child needing emergency room visit and within 24 hours telephone notice the Southeast Regional office of OCDEL”

Inspection status on COMPASS: Non Compliant – Finalized

Citation Aug 5, 2025 Complaint investigation Health & medication

2 feet apart 55 Pa. Code §3270.106(f)

During the inspection on 8/5/25 14 children were observed sleeping on cots in the upper-level preschool classroom. The cots did not have 2 feet of space on 3 sides. (Continued Noncompliance transferred to SIN-00273705)

Center’s plan of correction (not implemented, Sep 5, 2025): “Continued training/modeling for teaching, moving shelves/tables to provide space for each child and cot to ensure at least 2 feet of space is on three sides of the rest equipment.”

Inspection status on COMPASS: Non Compliant – Finalized

Citation Aug 5, 2025 Complaint investigation Training & qualifications

Pertinent Laws & Regulations/General Health and Safety 55 Pa. Code §3270.14/3270.21

During the inspection on 8/5/25 staff person #1 was observed working alone and did not have verification of Pediatric first aid and CPR from an approved curriculum and PQAS trainer.

Center’s plan of correction (implemented, Sep 5, 2025): “Staff person #1 will obtain Pediatric First aid and CPR from an approved curriculum and PQAS trainer. Until such time as the required pre- service trainings are completed, staff person #1 must be supervised, when interacting with children at a minimum by, an AGS who has completed all preservice…”

Inspection status on COMPASS: Non Compliant – Finalized

Citation Mar 13, 2025 Complaint investigation Records & paperwork

Reports of accidents, injuries and illnesses. Original report - parent same day Copy - facility accident file. Copy - child's file 55 Pa. Code §3270.182(7)

An inspection on 3/27/25 revealed that child #1 received a scratch mark while in care at the facility on 3/3/25 and a copy of the incident report was not retained in the facility accident file or the facility child's file. Child #1 received a scratch mark while in care at the facility on 3/11/25 and no incident report was provided to the parent or located in the facility accident file or the facility child's file.

Center’s plan of correction (implemented, Apr 2, 2025): “Email sent to staff with reminders on report completion and turn in procedures.”

Core safety Nov 8, 2024 Inspection Background checks

Comply with CPSL/CPSL information 55 Pa. Code §3270.32(a)/3270.192(4)

During the renewal inspection on 11/8/24 the file for staff person #1 did not include a child abuse clearance.

Center’s plan of correction (implemented, Dec 3, 2024): “Staff member will provide clearance and will not be in ration until it is provided.”

Citation Nov 8, 2024 Inspection Building & playground safety

Building Surfaces 55 Pa. Code §3270.76

During the renewal inspection on 11/8/24 the preschool playground had a large gap between the protective surface and the fence causing a tripping hazard.

Center’s plan of correction (implemented, Dec 3, 2024): “Cement was poured between the fence and playground turf to prevent potential of tripping.”

Citation Nov 8, 2024 Inspection Building & playground safety

Clean and good repair 55 Pa. Code §3270.102(a)

During the renewal inspection on 11/8/24 the sink used by the children in the older toddler room was clogged and a cubbie unit with a tipping hazard was observed in the young toddler room.

Center’s plan of correction (implemented, Dec 3, 2024): “Maintenance team came to unclog the sink.”

Citation Nov 8, 2024 Inspection Building & playground safety

Devices must be compliant/Director or designated staff person ensure compliance 55 Pa. Code §3270.95(a)/3270.95(b)

During the renewal inspection on 11/8/24 a review of the fire alarm testing log revealed that the alarms were not tested every 30 days. The log reflected a test on 5/20/24, 7/2/24 and 10/17/24.

Center’s plan of correction (implemented, Dec 3, 2024): “Fire drill was conducted for November and will be logged each month moving forward.”

Citation Jun 28, 2024 Complaint investigation Records & paperwork

Reports of accidents, injuries and illnesses. Original report - parent same day Copy - facility accident file. Copy - child's file 55 Pa. Code §3270.182(7)

On 6/28/24 staff person #1 confirmed that child #1 was bitten in the arm by child #2. No incident report was observed in the child #1 file or in the master accident file for this bite mark on the arm.

Center’s plan of correction (implemented, Jul 30, 2024): “The accident report was located by the classroom teacher. It was provided to administration and a copy of the report was placed in the child's file and the maser accident file.”

Core safety Jan 16, 2024 Self-reported violation Caregiver conduct

No physical punishment 55 Pa. Code §3270.113(b)

On December 21, 2023, observed on video, staff person #1 Pushed child #1 while sitting on the floor and later pulled child #1 by one arm across the floor. On December 21, 2023, staff person #1 also aggressively and picked up #2 by one arm and sat the child on the couch aggressively.

Center’s plan of correction (implemented, Feb 21, 2024): “Staff person was removed from the classroom and terminated the day of the incident due to the safety of the children and staff behavior. A facility person will not use any form of physical punishment.”

Citation Oct 17, 2023 Inspection Building & playground safety

No insects or rodents 55 Pa. Code §3270.67(c)

During the renewal inspection on 10/17/23 ants were observed in the kitchen area.

Center’s plan of correction (implemented, Dec 7, 2023): “Called MAD exterminator to spray and cleanse the infested area.”

Citation Oct 17, 2023 Inspection Building & playground safety

Building Surfaces 55 Pa. Code §3270.76

During the renewal inspection on 10/17/23 the following areas were observed: 1. The carpet in the upstairs preschool classroom had foot traffic dirt, stains and areas of disrepair. 2. There is a damaged floor area in the back stairwell where a heating unit was removed. 3. The preschool play ground has large gap areas between the fence and the pour and play surface. The gap is large enough for a child to fall, get foot stuck etc. 4. The preschool playground has a wooden fence boarder area that has created a gap, and the wood is damaged in several areas. 5. The preschool playground has an area at the corner where the wall and fence area has a large gap. 6. The toddler playground has a metal utility unit with rust and sharp edges and a water faucet that has a sharp screw exposed.

Center’s plan of correction (implemented, Dec 7, 2023): “Shall fix and or replace in requested areas listed above Maintenance was called and work orders were put in.”

Citation Oct 17, 2023 Inspection Building & playground safety

No peeling paint or plaster 55 Pa. Code §3270.77(a)

During the renewal inspection on 10/17/23 peeling paint was observed in the infant classroom.

Center’s plan of correction (implemented, Dec 7, 2023): “Any peeling paint that is discovered will be fixed and repainted to maintain compliance.”

Citation Oct 17, 2023 Inspection Building & playground safety

Clean, good repair, proper size 55 Pa. Code §3270.104(a)

During the renewal inspection on 10/17/23 a cubie unit with a tipping hazard was observed unmounted in the pre-k count classroom.

Center’s plan of correction (implemented, Dec 7, 2023): “Cubbies shall be mounted against the wall so it shall be hazard free and age appropriate.”

Citation Oct 17, 2023 Inspection Records & paperwork

Designated release persons 55 Pa. Code §3270.123(a)(5)

During the renewal inspection on 10/17/23 the agreement for Child #1 and #4 did not specify the persons designated by a parent to whom the child may be released.

Center’s plan of correction (implemented, Dec 7, 2023): “Have an updated agreement to include persons designated by a parent to whom the child may be released.”

Citation Oct 17, 2023 Inspection Records & paperwork

Insurance coverage information 55 Pa. Code §3270.124(b)(6)

During the renewal inspection on 10/17/23 the emergency contact forms for child # 1 #2 #3 #4 and #5 did not include health insurance coverage and policy number for a child under a family policy or Medical Assistance benefits, if applicable.

Center’s plan of correction (implemented, Dec 7, 2023): “Parents will fill out required information in regard to health insurance if applicable.”

Citation Oct 17, 2023 Inspection Records & paperwork

Name/address/phone release person 55 Pa. Code §3270.124(b)(7)

During the renewal inspection on 10/17/23 the emergency contact form for child #2 #3 and #4 did not include the address of the individual designated by the parent to whom the child may be released.

Center’s plan of correction (implemented, Dec 7, 2023): “Parents will complete any missing documentation on their child's form.”

Citation Oct 17, 2023 Inspection Records & paperwork

Each child care space 55 Pa. Code §3270.124(c)

During the renewal inspection on 10/17/23 the emergency contact forms were not located in the preschool classroom.

Center’s plan of correction (implemented, Dec 7, 2023): “Preschool classroom will have their emergency contact binder as required.”

Citation Oct 17, 2023 Inspection Records & paperwork

Emergency info/agreement updated 6 mos 55 Pa. Code §3270.181(c)

During the renewal inspection on 10/17/23 the emergency contact forms for child #1 had not been updated for over a 6 month period.

Center’s plan of correction (implemented, Dec 7, 2023): “Parents will sign and update to make sure all ifo of their contact for is accurate.”

Citation Oct 17, 2023 Inspection Records & paperwork

Consent for emergency medical care required prior to admission/Consent for administration of minor first-aid required prior to admission 55 Pa. Code §3270.182(3)/3270.182(5)

During the renewal inspection on 10/17/23 the emergency contact form for child #1 and #4 did not have Written consent for emergency medical care and signed parental consent for administration of minor first-aid procedures by facility staff. Written consent is required prior to admission.

Center’s plan of correction (implemented, Dec 7, 2023): “Have parents signed and explained why it was important to have consent in care of an emergency and first-aid.”

Citation Feb 8, 2023 Complaint investigation Health & medication

Toddler/preschool: updated health report every 12 months 55 Pa. Code §3270.131(b)(2)

During an unannounced inspection on 02/08/2023, the file for child #1 contained a health report more than 12 months old.

Center’s plan of correction (implemented, Feb 23, 2023): “The families are suspended until all appropriate documents are brought back in and updated by the health provider. Child #2 is no longer enrolled.”

Citation Feb 8, 2023 Complaint investigation Health & medication

Immunization record/Dismissal policy 55 Pa. Code §3270.131(d)(5)/3270.131(e)(3)

During an unannounced inspection on 02/08/2023, the files for children #2 and 3 contained immunization records that did not meet the ACIP recommendations.

Center’s plan of correction (implemented, Feb 23, 2023): “The family is suspended until a new or updated health record is provided to return.”

Citation Oct 24, 2022 Inspection Emergency preparedness

Training regarding plan 55 Pa. Code §3270.27(c)

During a renewal inspection on 10/24/2022, the file for staff person #1 did not contain record of Emergency Plan training.

Center’s plan of correction (implemented, Nov 1, 2022): “The provider will train staff on the Emergency Plan.”

Citation Oct 24, 2022 Inspection Health & medication

Health information 55 Pa. Code §3270.131(a)

During a renewal inspection on 10/24/2022, the file for child #2 did not contain record of a health assessment.

Center’s plan of correction (implemented, Nov 1, 2022): “Obtain child heath assessment and keep record in file.”

Citation Oct 24, 2022 Inspection Records & paperwork

Emergency info/agreement updated 6 mos 55 Pa. Code §3270.181(c)

During a renewal inspection on 10/24/2022, the files for children # 1, 2, and 3 did not contain an emergency contact form updated in the past 6-months.

Center’s plan of correction (implemented, Nov 1, 2022): “The provider contacted parents to sign and update emergency plan.”

Citation Oct 24, 2022 Inspection Records & paperwork

Availability of certificate of compliance and applicable regulations 55 Pa. Code §3270.25(a)

During a renewal inspection on 10/24/2022, the facility did not have posted the information required for parents to access the child care regulations or how to contact the regional child care office.

Center’s plan of correction (implemented, Nov 1, 2022): “The provider will post DHS regulations on parent/information board.”

Core safety Aug 2, 2022 Complaint investigation Caregiver conduct

No physical punishment 55 Pa. Code §3270.113(b)

During an unannounced visit on 08/02/2022, the certification representative observed a video of staff person #1 dragging a child who refused to walk across the room to move him away from the other children.

Center’s plan of correction (implemented, Aug 16, 2022): “The incident was investigated and the teacher let go. The teacher was immediately terminated.”

Citation Nov 29, 2021 Inspection Training & qualifications

HS/GED 55 Pa. Code §3270.37(b)(1)

Staff person #1 did not have verification of High School diploma on file at facility.

Center’s plan of correction (implemented, Dec 13, 2021): “Verification of HS will be provided for staff person #1.”

Citation Nov 29, 2021 Inspection Records & paperwork

Two written references 55 Pa. Code §3270.192(5)

Staff person #1 did not have two references on file. Only 1 reference was on file.

Center’s plan of correction (implemented, Dec 8, 2021): “Second reference letter will be submitted for staff person #1.”

“Core safety” marks citations about supervision and staff ratios, discipline and caregiver conduct, background checks, child protection and safe sleep, the topics our score weights most. Pennsylvania’s records don’t grade violations by severity. “Follow-up” marks a violation re-cited at a follow-up visit, counted once. How scores work.