Primrose School of Oaks
711 Hollow Rd, Phoenixville, PA 19460 · Montgomery County
9 core-safety citations in last 12 months
4 complaint investigations found violations
Keystone STAR 1
Part of Primrose Schools · 9 Pennsylvania locations
Primrose School of Oaks is a certified child care center in Phoenixville, PA, with capacity for 214 children. It holds a Keystone STAR 1 rating. Since August 2021, Pennsylvania certification staff have inspected it 9 times and confirmed violations in 4 complaint investigations. The state cited 33 violations, 14 of them core-safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep). 18 citations came in the last 12 months, including 9 on a core-safety topic. Measured by topic-weighted citations per inspection, it is #9 of 17 centers in Phoenixville and has more citations per inspection than 50% of Pennsylvania certified centers.
Inspection record
More citations than 50% of 4,789 Pennsylvania certified centers, per inspection, weighted by topic. About typical
#9 of 17 centers in Phoenixville
14
Core-safety citations
19
Other citations
9
Inspections
4
Complaint investigations that found violations
33 citations from 15 state visits since Aug 16, 2021 · 18 in the last 12 months · last inspected Aug 25, 2026
Every state visit
Violation found
No violation
Top row: inspections · bottom row: complaint investigations, self-reported incidents and other visits
What inspectors cited most
Training & qualifications
6
Health & medication
6
Caregiver conduct
5
Supervision
4
Records & paperwork
4
Background checks
3
Building & playground safety
2
Staff ratios
2
Other standards
1
Citations, newest first
No physical punishment /No harsh language 55 Pa. Code §3270.113(b)/3270.113(d)
Certification representative conducted a complaint investigation. After interviewing staff reviewing statements and other relevant information, it was determined that Staff Person #1 responded to being struck in the face by a toy/object by grabbing the child and yanking the child causing him to fall to the floor. According to an eyewitness, staff Person #1 was subsequently observed yelling at the child, stating, "Does your mother hit you like this at home? Does your father hit you like this?" in a frustrated yet harsh tone.
Center’s plan of correction (implemented, Sep 23, 2026): “The Provider will review the facility's supervision policy with all staff. Staff Person #1 will also complete training focused on appropriate responses when working with children who are exhibiting challenging behaviors and strategies for managing frustration.”
No ridicule or threaten harm/2 hour diaper check 55 Pa. Code §3270.113(c)/3270.135(e)
Certification representative conducted a complaint investigation. After reviewing statements and gathering relevant information, it was determined that Staff Person #1 was observed singling out specific children in the classroom and failing to change their diapers in a timely manner without an identified or documented reason.
Center’s plan of correction (implemented, Sep 23, 2026): “Provider will assign staff to designated groups of children for diapering responsibilities, based on primary care assignments when appropriate, to ensure that all children receive timely and consistent diaper changes.”
Staff assigned to specific children 55 Pa. Code §3270.113(a)(1)
Certification representative conducted a follow-up from a previous unannounced monitoring visit. Staff Person #1 and Staff Person #2 in the older toddler (2yr old) classroom or staff person #3 and #4 from the prek (4yr old) classroom did not have designated primary care groups. In addition, when asked the name the children, staff person #3 did not know the children names.
Center’s plan of correction (implemented, Sep 23, 2026): “Provider will once again review primary care groups with staff to assure they know the names and whereabouts of all children on their care.”
Citation
Aug 25, 2026
Complaint investigation
Other standards
General Health and Safety 55 Pa. Code §3270.21
Certification representative conducted a complaint investigation. The investigation determined that staff practices and interactions with children created conditions that posed a potential threat to the health and safety of the children in care. Specifically, Staff Person #1 was found to have engaged in inappropriate handling of a child and failed to consistently meet the child's diapering needs. These actions demonstrated a failure to maintain safe, appropriate, and responsive care practices.
Center’s plan of correction (implemented, Sep 23, 2026): “Provider will review health and safety policies and expectations with all staff, including appropriate staff/child interactions, safe responses to challenging behaviors, and timely diapering practices. Staff will receive training as needed to reinforce appropriate caregiving practices and ensure…”
No physical punishment 55 Pa. Code §3270.113(b)
Certification representative conducted a self-report non-compliance. After reviewing all statements and conducting interviews, it was determined that staff person #1 used inappropriate physical intervention with the child which constitutes a prohibited form of physical punishment.
Center’s plan of correction (implemented, Aug 25, 2026): “Staff person # 1 was terminated.”
Restraints prohibited 55 Pa. Code §3270.113(e)
Certification representative conducted a self-report non-compliance. After reviewing all statements and conducting interviews, it was determined that staff person #1 inappropriately instructed a child to step on another child while physically holding him in place.
Center’s plan of correction (implemented, Aug 25, 2026): “Provider has removed the staff person from employment at the facility.”
Staff assigned to specific children 55 Pa. Code §3270.113(a)(1)
Certification representative conducted an unannounced monitoring visit. Staff Person #1 and Staff Person #2 in the Infant 1 classroom, and Staff Person #3 and Staff Person #4 in the Younger Toddler 7 classroom, did not have designated primary care groups identifying responsibility for individual children in the event of an emergency.
Center’s plan of correction (not implemented, Aug 25, 2026): “Provider will assign primary care groups to the teachers.”
Inspection status on COMPASS: Non Compliant – Finalized
Supervised at all times 55 Pa. Code §3270.113(a)
On 6/4/2026, the facility self-reported that a staff member left two preschool children in the outdoor play area without staff supervision.
Center’s plan of correction (implemented, Sep 14, 2026): “Children will be supervised at all times by a facility staff member. The staff member responsible for leaving the two children unsupervised in outdoor play area was terminated. The director will conduct a staff meeting with all staff members to review the meaning of the word "supervise" as stated…”
Citation
Jun 3, 2026
Inspection
Training & qualifications
HS/GED + 2 yrs/Exp, educ., training prior to facility 55 Pa. Code §3270.36(b)(5)/3270.192(2)(ii)
At the time of inspection, the file for staff member #1, hired as an assistant group supervisor; was missing one year (1250 hours) of verified experience.
Center’s plan of correction (implemented, Jun 10, 2026): “The director will provide staff member #1 with the verification of experience form(s) to be completed by an employer who can verify the individual's experience working with children. Staff member #1 will submit the completed verification of experience form(s) verifying one year (1250) of experience…”
Citation
Mar 24, 2026
Inspection
Building & playground safety
Building Surfaces 55 Pa. Code §3270.76
At the time of inspection, the ceiling in the gym was missing a ceiling tile.
Center’s plan of correction (implemented, Apr 10, 2026): “The director will ensure that the missing ceiling tile in the gym is replaced with a ceiling tile in good condition.”
Citation
Mar 24, 2026
Inspection
Health & medication
12 months prior to service and every 24 months thereafter/Health assessment, TB test 55 Pa. Code §3270.151(a)/3270.192(3)
At the time of inspection, the files for staff member #1, #2 and #3 contained an initial health assessment with TB results dated over 12 months prior to providing initial service in a child care setting. g.
Center’s plan of correction (implemented, Apr 10, 2026): “The director will require staff members #1, #2, and #3 to as soon as possible submit a health assessment with TB results completed and signed by a medical professional within the past 12 months. The director will provide staff member #1 with a blank DHS health assessment form to take to the…”
Citation
Mar 24, 2026
Inspection
Health & medication
Mantoux TB 55 Pa. Code §3270.151(c)(2)
At the time of inspection, the files for staff members #4 and #5 contained TB results dated over 12 months prior to providing initial service in a child care setting.
Center’s plan of correction (implemented, Apr 10, 2026): “The director will require staff members #4 and #5 to submit initial TB results dated within the past 12 months. Staff members #4 and #5 will submit completed TB results dated within the past 12 months which will be maintained in their individual facility file.”
Citation
Mar 24, 2026
Inspection
Records & paperwork
Amount of fee/Date fee to be paid 55 Pa. Code §3270.123(a)(1)/3270.123(a)(2)
At the time of inspection, the agreement form for child #2 did not specify the fee amount and the date on which the fee is to be paid.
Center’s plan of correction (implemented, Apr 10, 2026): “The director will ensure that child #2's agreement form specifies the fee amount and the date on which the fee is to be paid. Child's #2's parent will sign the new agreement form specifying the fee amount and date on which the fee is to be paid.”
Citation
Mar 24, 2026
Inspection
Records & paperwork
Services proceeded 55 Pa. Code §3270.123(a)(3)
At the time of inspection, the facility did not have Child Service Reports signed by the parent of child #1, #3, and #4 which were completed in the last six months.
Center’s plan of correction (implemented, Apr 10, 2026): “The director will ensure that child service reports for child #1, child #2, and child #4 are completed then signed by the child's parent with a date reflecting the information was provided in the last 6 months.”
Citation
Mar 24, 2026
Inspection
Records & paperwork
Arrival/departure times 55 Pa. Code §3270.123(a)(4)
At the time of inspection, the enrollment agreement form for child #2 and child #5 did not specify the child's arrival and departure times.
Center’s plan of correction (implemented, Apr 10, 2026): “The director will ensure that child #2's agreement form specifies the child's arrival and departure times. Child's #2's parent will sign the new agreement form specifying the child's arrival and departure times.”
Citation
Mar 24, 2026
Inspection
Records & paperwork
Written consent/Consent for administration of minor first-aid required prior to admission 55 Pa. Code §3270.124(b)(4)/3270.182(5)
At the time of inspection, the emergency contact form for child #3 did not contain the parent's signature for consent of emergency medical care and minor first-sid procedures by facility staff.
Center’s plan of correction (implemented, Apr 10, 2026): “The director will contact the parents of the child to obtain the parents' signature for consent of emergency medical and minor first-aid procedures on the child's emergency contact form.”
Supervised at all times 55 Pa. Code §3270.113(a)
The facility reported that a two-year-old child was left in classroom for less than two minutes unsupervised, as the children along with staff transitioned out of the room and entered the gym across the hall.
Center’s plan of correction (implemented, Feb 18, 2026): “Staff member #1 was placed on probation for not adhering to the facility's policies and regulations. Staff member #1 will complete child care training related to supervision. The director and administration counseled the staff member on the facility's policies and the importance of name to face…”
No physical punishment 55 Pa. Code §3270.113(b)
Staff member #1 admitted pulling a toddler child by the arm to stop the child from playing in water at the sink.
Center’s plan of correction (implemented, Dec 4, 2025): “Staff member #1 was terminated from employment. The director and assistant director immediately reviewed with all staff members the facility's policies and procedures related to positive discipline. As soon as possible, the director and assistant director will be going into classrooms to model for…”
Show 15 older citations
Comply with CPSL/CPSL information 55 Pa. Code §3270.32(a)/3270.192(4)
At the time of inspection, the file for staff member #1 did not contain the out of state clearances, as required under the CPSL. The file for staff member #2 was missing the PA State Police, PA Child Abuse and NSOR clearances, as required under the CPSL. The file for staff member #3 was missing the FBI clearance. The file for staff member #4 was missing the NSOR clearance.
Center’s plan of correction (not implemented, Nov 17, 2025): “Staff members listed will not work in a child care position at the facility, until all CPSL required documents have been received. Staff member #1 is no longer employed. Staff member #2 must submit the PA State Police and PA Child Abuse clearances before working with children. Staff member #3 must…”
Inspection status on COMPASS: Non Compliant – Finalized
Similar Age Level/Mixed Age Level 55 Pa. Code §3270.51/3270.52
During the inspection, the interim director confirmed noncompliance with the staff: child ratios.
Center’s plan of correction (implemented, Oct 15, 2025): “The required staff: child ratios must be maintained at all times. The interim director has hired additional staff to correct the noncompliance with the staff: child ratios. If the facility knows that staff: child ratios cannot be maintained in the start of the day, parents of enrolled children will…”
Inspection status on COMPASS: Non Compliant – Finalized
Comply with CPSL/CPSL information 55 Pa. Code §3270.32(a)/3270.192(4)
At the time of inspection, the file for staff member #1 did not contain the out of state clearances, as required under the CPSL. The file for staff member #2 was missing the PA State Police, PA Child Abuse and NSOR clearances, as required under the CPSL. The file for staff member #3 was missing the FBI clearance. The file for staff member #4 was missing the NSOR clearance.
Center’s plan of correction (implemented, Dec 5, 2025): “Staff members listed will not work in a child care position at the facility, until all CPSL required documents have been received. Staff member #1 is no longer employed. Staff member #2 must submit the PA State Police and PA Child Abuse clearances before working with children. Staff member #3 must…”
Citation
Sep 10, 2025
Complaint investigation
Building & playground safety
Building Surfaces 55 Pa. Code §3270.76
At the time of the inspection, the hallway, the early preschool room, infant room and gym had areas damaged by water.
Center’s plan of correction (implemented, Oct 15, 2025): “The water damaged areas in the hallway, early preschool, infant room and gym will be repaired to good condition, as soon as possible. The areas will be cleaned and free from visible hazards.”
Inspection status on COMPASS: Non Compliant – Finalized
Citation
Sep 10, 2025
Complaint investigation
Health & medication
12 months prior to service and every 24 months thereafter/Health assessment, TB test 55 Pa. Code §3270.151(a)/3270.192(3)
At time of inspection, the file for staff member #3 did not include an initial health assessment.
Center’s plan of correction (implemented, Oct 15, 2025): “The director will inform staff member #3 of the need of an initial health assessment signed and dated within the last 12 months by a medical professional. Staff member #3 will immediately submit a health assessment dated with TB and signed by a medical professional within the last 12 months. The…”
Inspection status on COMPASS: Non Compliant – Finalized
Citation
Sep 10, 2025
Complaint investigation
Training & qualifications
8th grade + 2 yrs/Exp, educ., training prior to facility 55 Pa. Code §3270.37(b)(3)/3270.192(2)(ii)
At the time of inspection, the file to staff member #3 included a diploma and degree from institutions outside of the United States which did not include professional evaluations indicating the equivalency to United States educational standards.
Center’s plan of correction (not implemented, Oct 17, 2025): “Staff member 3 will submit a professional evaluation of the individual's foreign diploma/ degree indicating the equivalency to United States' educational standards. The director will ensure that the individual submits the evaluation of their foreign degrees to verify their qualifications for the…”
Inspection status on COMPASS: Non Compliant – Finalized
Citation
Sep 10, 2025
Inspection
Training & qualifications
8th grade + 2 yrs/Exp, educ., training at facility 55 Pa. Code §3270.37(b)(3)/3270.192(2)(iii)
At the time of inspection, the file to staff member #3 included a diploma and degree from institutions outside of the United States which did not include professional evaluations indicating the equivalency to United States educational standards.
Center’s plan of correction (implemented, Dec 5, 2025): “Staff member 3 will submit a professional evaluation of the individual's foreign diploma/ degree indicating the equivalency to United States' educational standards. The director will ensure that the individual submits the evaluation of their foreign degrees to verify their qualifications for the…”
Other staff on premises 55 Pa. Code §3270.55(b)
At the time of inspection, staff members who were on duty but not providing child care during naptime were allowed to leave the facility premises.
Center’s plan of correction (implemented, Jun 4, 2025): “The director will instruct staff members that they must stay on the facility premises during their lunch time to maintain compliance with the regulations. The staff members on duty will remain on the facility premises when at lunch during the children's naptime in case they are needed to maintain…”
Comply with CPSL/CPSL information 55 Pa. Code §3270.32(a)/3270.192(4)
At the time of inspection, the file for staff member #1, hired more than 45 days; did not contain the completed National Sex Offender Registry (NSOR) for Pennsylvania, as required under the CPSL. Staff member #1's file was also missing the Out of State clearances from the state in which the person lived in the last five years, as required under the CPSL. The file for staff member #3, hired provisionally within 45 days; did not contain a receipt verifying a request for a FBI clearance or the completed FBI clearance, as required under the CPSL. The file for staff member #4, hired provisionally within 45 days; did not contain a receipt verifying a request for the PA State Police Clearance.
Center’s plan of correction (implemented, Apr 8, 2025): “Staff members #1, #3 and #4 will not work in a child care position until in compliance with the CPSL. Staff member #1 will immediately request the NSOR document and the three completed out of state clearances which must be submitted before returning to a child care position. The director will…”
Citation
Mar 19, 2025
Inspection
Health & medication
Date of administration 55 Pa. Code §3270.133(7)(v)
At the time of inspection, the medication log for child #1 was missing the dates of administration.
Center’s plan of correction (implemented, Apr 8, 2025): “The director will contact the parents of child #1 to obtain the dates of administration on the medication log signed by the parent to authorize the facility staff to administrate the medication.”
Citation
Mar 19, 2025
Inspection
Health & medication
12 months prior to service and every 24 months thereafter 55 Pa. Code §3270.151(a)
At the time of inspection, the file for staff member #4 did not contain a completed health assessment with TB results.
Center’s plan of correction (implemented, Apr 8, 2025): “The director will provide the staff members listed with a Child Care Staff Health Assessment form. The staff members will immediately request to have a medical professional complete the form reflecting a physical exam and if necessary TB results.”
Citation
Mar 19, 2025
Inspection
Health & medication
Information re: medical problems/Physician/CRNP assessment 55 Pa. Code §3270.151(c)(4)/3270.151(c)(5)
At the time of inspection, the file for staff member #1 contained a health assessment which did not include information on medical problems that might threaten the health of the children or prohibit a staff person from providing adequate care to children. Also, staff member #1's health assessment did not include the physician's or CRNP's assessment of the person's suitability to provide child care.
Center’s plan of correction (implemented, Apr 8, 2025): “The director will provide staff member #1 with the Child Care Staff Health Assessment form. Staff member #1 will have a medical provider complete the Child Care Staff Health Assessment form which includes the questions related to the staffer's medical problems that might threaten the health of the…”
Citation
Mar 19, 2025
Inspection
Training & qualifications
HS/GED + 2 yrs/Exp, educ., training prior to facility 55 Pa. Code §3270.36(b)(5)/3270.192(2)(ii)
At the time of inspection, the file for staff member #2 hired as assistant group supervisors did not include a high school diploma or GED, nor did it include the two years of verified experience working with children.
Center’s plan of correction (implemented, Apr 8, 2025): “Staff member #2 will immediately submit verification of a high school diploma or GED along with 2 years of experience working with children to qualify for the position of assistant group supervisor. The director will ensure staff member #2 is not counted in the staff: child ratios until the person…”
Citation
Mar 19, 2025
Inspection
Training & qualifications
HS/GED 55 Pa. Code §3270.37(b)(1)
At the time of inspection, the file for staff member #5, hired as an aide; did not contain verification of education necessary to qualify as an aide.
Center’s plan of correction (implemented, Apr 8, 2025): “Staff member #5 must submit a high school diploma or GED to qualify for the position of an aide. The director will ensure that the staff member verifies the education and experience necessary to qualify for the position. Staff member #5 could also qualify as an aide with verification of at least an…”
Citation
Mar 19, 2025
Inspection
Training & qualifications
Health and Safety Training - Pediatric First Aid and CPR 55 Pa. Code §3270.31(f)(10)
At time of inspection, staff member #5 did not have verification of completion of the required Pediatric first aid/ CPR training within 90 days of hire.
Center’s plan of correction (implemented, Apr 8, 2025): “Staff member #5 will immediately be scheduled to receive Pediatric first aid/ CPR training conducted by a PQAS certified trainer. The director will ensure that staff member #5 is supervised by a qualified staff member who has the preservice trainings necessary. Staff member #5 will not work alone…”
“Core safety” marks citations about supervision and staff ratios, discipline and caregiver conduct, background checks, child protection and safe sleep, the topics our score weights most. Pennsylvania’s records don’t grade violations by severity. “Follow-up” marks a violation re-cited at a follow-up visit, counted once. How scores work.
Complaint investigations and reported incidents
Violation found
Aug 25, 2026
Complaint investigation
3 violations cited, listed under Citations.
Violation found
Jul 23, 2026
Self-reported violation
2 violations cited, listed under Citations.
Violation found
Jun 10, 2026
Complaint investigation
1 violation cited, listed under Citations.
Violation found
Jan 28, 2026
Self-reported violation
1 violation cited, listed under Citations.
Violation found
Nov 21, 2025
Complaint investigation
1 violation cited, listed under Citations.
Violation found
Sep 10, 2025
Complaint investigation
5 violations cited, listed under Citations.
Pennsylvania’s search lists complaint investigations in which the state found at least one violation (“verified complaints”). It does not say what a complaint alleged, or whether every violation relates to it. Incident investigations look into something that happened at the center; self-reported violations are ones the center reported to the state itself.
Daily rates
| Age group | Full time, per day | Part time, per day |
|---|---|---|
| Newborn (Under 6 Weeks) | $87.76 | $87.76 |
| Infant (6 Weeks-12 mos.) | $87.76 | $87.76 |
| Young Toddler (13-24 mos.) | $87.76 | $87.76 |
| Older Toddler (25-36 mos.) | $83.14 | $83.14 |
| Preschool (37 mos.- Entering K) | $77.18 | $77.18 |
The daily price the center lists in Pennsylvania’s COMPASS search for families paying privately. The state notes that rates are subject to change and programs don’t have to share them, so confirm with the center. See what daycare costs in Pennsylvania.
About this center
Capacity
214 children
Certificate status
Regular
Certificate valid through
Apr 3, 2027
Operator
Elite Learning Phoenixville LLC
Hours
Monday–Friday 7:00 AM–6:00 PM How Pennsylvania centers’ hours compare
Phone
(484) 924-8157
State certificate #
CER-00254485
Common questions
Has Primrose School of Oaks had any serious violations?
Pennsylvania cited 14 violations since 2021 on the topics Daycare Record treats as core safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep). The most recent, on Aug 25, 2026 (caregiver conduct): “Certification representative conducted a complaint investigation. After interviewing staff reviewing statements and other relevant information, it was determined that Staff Person #1 responded to being struck in the…” Pennsylvania’s records don’t grade violations by severity; each citation is listed in full above.
Have there been complaints about Primrose School of Oaks?
Pennsylvania lists 4 complaint investigations since 2021 in which it found at least one violation; the violations are listed above. Its search shows these “verified complaints” but not what a complaint alleged, or whether every violation relates to it.
What is Primrose School of Oaks’s Keystone STARS rating?
STAR 1, effective May 6, 2025. Keystone STARS is Pennsylvania’s quality rating program for child care, from STAR 1 to STAR 4. It measures program quality, not inspection results, so read both.
How does Primrose School of Oaks compare with other daycares in Phoenixville?
It is #9 of 17 centers in Phoenixville by topic-weighted citations per inspection, and has more citations per inspection than 50% of Pennsylvania certified centers with enough inspection history to compare.
When was Primrose School of Oaks last inspected?
Aug 25, 2026 (unannounced monitoring). The state cited at least one violation during that visit.
How much does Primrose School of Oaks cost?
It reported full-time daily rates of $87.76 for newborn, $87.76 for infant, $87.76 for young toddler, $83.14 for older toddler in Pennsylvania’s COMPASS search. Rates can change; confirm with the center.
Who runs Primrose School of Oaks?
The legal entity on its Pennsylvania certificate is Elite Learning Phoenixville LLC.
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897 Valley Forge Rd, Phoenixville · 1.4 mi away · 100 spots More citations than most Phoenixville Area CLC
310 Main St, Phoenixville · 1.5 mi away · 78 spots About typical Oaks Early LRNG CTR LLC
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Citations are quoted from Pennsylvania Department of Human Services inspection records (Office of Child Development and Early Learning, Bureau of Certification Services), including each finding and the center’s plan of correction. Rule numbers refer mostly to 55 Pa. Code Chapter 3270, the rules for child care centers; a few cite Chapter 20, which covers every certified facility. Pennsylvania’s records don’t grade violations by severity; the “core safety” label and the score are Daycare Record’s.
To check the state’s own record, search the center’s name on COMPASS Child Care Provider Search and open its inspection history. Data refreshed Oct 16, 2026.
Comparing centers? See how to choose a daycare: 30 questions to ask and a printable checklist.
Concerned about this center? See how to report a daycare: which state line to call, what to write down and what happens next.