Willow Creek Schools Out
605 Crisscross Rd, Fleetwood, PA 19522 · Berks County
1 complaint investigation found violations
Keystone STAR 4
Willow Creek Schools Out is a certified child care center in Fleetwood, PA. It holds a Keystone STAR 4 rating. Since August 2021, Pennsylvania certification staff have inspected it 6 times and confirmed violations in 1 complaint investigation. The state cited 28 violations, 3 of them core-safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep), most often for records & paperwork (10 of 28). 3 citations came in the last 12 months. Measured by topic-weighted citations per inspection, it is #3 of 5 centers in Fleetwood and has fewer citations per inspection than 53% of Pennsylvania certified centers.
Inspection record
Fewer citations than 53% of 4,789 Pennsylvania certified centers, per inspection, weighted by topic. About typical
#3 of 5 centers in Fleetwood
3
Core-safety citations
25
Other citations
6
Inspections
1
Complaint investigations that found violations
28 citations from 10 state visits since Aug 16, 2021 · 3 in the last 12 months · last inspected Nov 19, 2025
Every state visit
Violation found
No violation
Top row: inspections · bottom row: complaint investigations, self-reported incidents and other visits
What inspectors cited most
Records & paperwork
10
Training & qualifications
7
Health & medication
4
Emergency preparedness
3
Supervision
2
Transportation
1
Background checks
1
Citations, newest first
Citation
Nov 19, 2025
Inspection
Emergency preparedness
Letter to parents 55 Pa. Code §3270.27(e)
The operator had not provided the parent of each enrolled child a letter explaining the emergency procedures.
Center’s plan of correction (implemented, Nov 25, 2025): “Will create a letter explaining the emergency procedures and send out to parents through Class Dojo. This letter will also be added to the enrollment packet.”
Citation
Nov 19, 2025
Inspection
Records & paperwork
Physician name, address, phone 55 Pa. Code §3270.124(b)(2)
The emergency contact information for child #1 did not include the address and phone number of the child's physician. The physician's phone number was missing for child #2.
Center’s plan of correction (implemented, Nov 25, 2025): “Parents will update the emergency contact form to include the physician's information.”
Citation
Nov 19, 2025
Inspection
Records & paperwork
Availability of certificate of compliance and applicable regulations 55 Pa. Code §3270.25(a)
There were no instructions provided to parents for contacting the appropriate regional child care office.
Center’s plan of correction (implemented, Nov 20, 2025): “Northeast Regional child care office contact information will be added to the parent board including phone number and address.”
Citation
Nov 6, 2024
Inspection
Emergency preparedness
Training regarding plan 55 Pa. Code §3270.27(c)
There was no documentation of emergency plan training in the previous year for staff #3 and #4.
Center’s plan of correction (implemented, Nov 12, 2024): “Have the staff review and sign the updated forms for our emergency plan”
Citation
Nov 6, 2024
Inspection
Health & medication
Physician/CRNP assessment 55 Pa. Code §3270.151(c)(5)
On the health assessment for staff #5, the physician indicated that the staff was not suitable to provide child care.
Center’s plan of correction (implemented, Nov 12, 2024): “We had the staff visit with her doctor's office. On the original form the doctor initialed his update. The physician initialed and also mentioned that it was their error in checking the wrong box. Updated shows that the staff is fit for working with children.”
Citation
Nov 6, 2024
Inspection
Training & qualifications
Fire safety - 1 yr. 55 Pa. Code §3270.31(e)(4)(ii)
Staff #4 did not have fire safety training in the previous year.
Center’s plan of correction (implemented, Nov 12, 2024): “Have staff #4 take fire safety training course.”
Citation
Nov 6, 2024
Inspection
Training & qualifications
Staff evaluations 55 Pa. Code §3270.34(a)(6)
There was no written evaluation in the previous year for staff #3.
Center’s plan of correction (implemented, Nov 12, 2024): “We reviewed the staff's previous reviews and found one from 8/16/24 with a cumulative review period of 11/23 through 8/24.”
Citation
Nov 6, 2024
Inspection
Training & qualifications
HS/GED + 2 yrs/Exp, educ., training prior to facility 55 Pa. Code §3270.36(b)(5)/3270.192(2)(ii)
Staff #2, identified as an assistant group supervisor, did not have documentation of 2 years of experience with children.
Center’s plan of correction (implemented, Nov 21, 2024): “Contacted the staff in question and gained a more detailed experience verification report. Totaling two years of experience. Her initial tally of exp hours tallied 1817 hours. Her updated exp hours added 960 hours of exp verification. Her total now is 2777 hours of exp”
Citation
Nov 6, 2024
Inspection
Records & paperwork
Reports of accidents, injuries and illnesses. Original report - parent same day Copy - facility accident file. Copy - child's file 55 Pa. Code §3270.182(7)
A copy of incident reports is not being retained in the child's file.
Center’s plan of correction (implemented, Nov 21, 2024): “We transferred current incident reports back into appropriate folders for child who had reports.”
Citation
Nov 6, 2024
Inspection
Records & paperwork
Two written references 55 Pa. Code §3270.192(5)
Staff #1 did not have two written, nonfamily references from individuals attesting to the person's suitability to serve as a facility person.
Center’s plan of correction (implemented, Nov 12, 2024): “We had the staff reach out to two reference sources and obtain letters.”
Show 18 older citations
Citation
Nov 6, 2024
Inspection
Training & qualifications
Age and Training 55 Pa. Code §3270.31(e)
Staff #3 did not have documentation of 12 hours of annual training.
Center’s plan of correction (implemented, Nov 21, 2024): “Assigned Davina 12 hours of PAPD trainings that count towards her annual training requirements”
Citation
Nov 17, 2023
Inspection
Health & medication
12 months prior to service and every 24 months thereafter/Mantoux TB 55 Pa. Code §3270.151(a)/3270.151(c)(2)
File for staff person #1, see code sheet for hire date, contained a physical dated 3/16/22 and the written results of a TB test dated 6/15/22. The hire date provided by the facility confirms that this staff's physical and TB test results were completed more than 12 months prior to their initial service in child care.
Center’s plan of correction (implemented, Dec 15, 2023): “The staff #1 will be obtaining an updated physical and TB test for our files.”
Citation
Nov 17, 2023
Inspection
Emergency preparedness
Emergency plan 55 Pa. Code §3270.27(f)
It was observed that the facility did not have verification of sending their emergency plan to the local municipality or to the county emergency management agency, and the facility's emergency plan indicated in writing that the plan was revised on 8/25/23.
Center’s plan of correction (implemented, Dec 7, 2023): “The emergency plan will be sent to the local municipality and the county EMA for our organization. This will be documented and placed on file.”
Citation
Nov 17, 2023
Inspection
Transportation
Pick-up and drop-off points 55 Pa. Code §3270.171(a)
It was observed and stated that the facility did not notify the local traffic authorities, annually in writing, of the location of the facility and the program's use of pedestrian and vehicular routes around the child care facility.
Center’s plan of correction (implemented, Dec 7, 2023): “We obtained an updated traffic statement and notified the local authorities of the plan via email.”
Citation
Nov 17, 2023
Inspection
Training & qualifications
HS/GED + 30 credits/Transcript, diploma and letters 55 Pa. Code §3270.36(b)(1)/3270.192(2)(iv)
File for staff person #1 contained documentation on file showing 30 credit hours was completed in a human service related field, but did not contain any type of documentation verifying a high school diploma. It was stated by facility director that staff person #1 is currently employed as an assistant group supervisor at the facility.
Center’s plan of correction (implemented, Dec 7, 2023): “Our plan of correction has been to obtain the high school diploma from staff person #1.”
Staff assigned to specific children 55 Pa. Code §3270.113(a)(1)
It was observed that 30 school-aged children were present outside the facility waiting to transition back into the building, and out of the 4 staff present, only 2 staff stated they had been assigned a group of children. Staff person #1 stated they were assigned 6 children to their group and staff person #2 stated they were assigned 5 children. This left 19 children unassigned to any specific staff person.
Center’s plan of correction (implemented, Aug 15, 2023): “An updated supervision plan has been put into place for our summer camp program, staff have signed off and been trained on the plan. The plan has been approved and sent to OCDEL NE Regional Office.”
Citation
Jul 11, 2023
Inspection
Health & medication
12 months prior to service and every 24 months thereafter 55 Pa. Code §3270.151(a)
File for staff person #3 contained a health assessment dated 9/4/2020, but no updated health assessment completed within the last 24 months was observed on file.
Center’s plan of correction (implemented, Aug 23, 2023): “Staff person #3 has scheduled an updated physical, once completed and signed, staff person three will add the physical to their file.”
Citation
Jul 11, 2023
Inspection
Records & paperwork
Consent for emergency medical care required prior to admission/Consent for administration of minor first-aid required prior to admission 55 Pa. Code §3270.182(3)/3270.182(5)
Files for child #1-#4 did not contain signed parental consent for emergency medical care. Files for child #1-#5 did not contain signed parental consent for administration of minor first-aid procedures by facility staff.
Center’s plan of correction (implemented, Jul 25, 2023): “Files for children 1-4 have been sent to OCDEL NE Regional Office and have since been signed.”
Citation
Jul 11, 2023
Inspection
Records & paperwork
Signed parental consent for transportation, walking excursions, swimming and wading 55 Pa. Code §3270.182(6)
File for child #6 did not contain signed parental consent for swimming and staff at the facility stated that child #6 participates in swimming.
Center’s plan of correction (implemented, Jul 25, 2023): “The facility has gotten further clarification from child #6 on swimming and an updated signature has been added stating child #6 is not allowed to swim. Child #6 never accompanied the program to the pool this summer.”
Citation
Nov 18, 2022
Inspection
Training & qualifications
Staff evaluations 55 Pa. Code §3270.34(a)(6)
It was stated and observed that the files for staff person #2 and #3 (see code sheet for hire dates), did not contain a written evaluation completed by the director within the last 12 months.
Center’s plan of correction (implemented, Nov 18, 2022): “Director will complete a staff evaluation for both staff person #2 and #3 and place it in their files.”
Citation
Nov 18, 2022
Inspection
Records & paperwork
Exp, educ., training prior to facility 55 Pa. Code §3270.192(2)(ii)
File for staff person #1 did not contain written verification of their education level.
Center’s plan of correction (implemented, Nov 18, 2022): “Facility obtained verification of education and placed this in the file of staff person #1.”
Citation
Aug 11, 2022
Complaint investigation
Health & medication
Contact parent/keep record 55 Pa. Code §3270.132(a)
During an incident that occurred on 8/5/22 causing 14 children to be transported to emergency room care, parents of the children taken to the hospital were not contacted for up to two hours after the incident occurred.
Center’s plan of correction (implemented, Sep 23, 2022): “If emergency medical care is needed for a child, the parent will be contacted by phone. If the parent can not be reached, a voicemail will be left to inform the parent. In addition, communication via email with a statement will be sent to any parent involved.”
Citation
Aug 11, 2022
Complaint investigation
Records & paperwork
Excursions 55 Pa. Code §3270.124(d)
During an incident that occurred on 8/5/22 causing 14 children to be transported to emergency room care, the emergency contact forms were not present with the children, resulting in the hospital having insufficient identifying information to properly admit the children.
Center’s plan of correction (implemented, Sep 23, 2022): “When children leave the facility for walking and riding excursions, (2) emergency binders will be provided for the program. The Emergency Binder will include Emergency Contacts for all enrolled children of the facility. In addition, an electronic copy of each child's emergency contact form will be…”
Comply with CPSL 55 Pa. Code §3270.32(a)
File for staff person #3, hired 6/1/19, contained an out of state driver's license that was issued on 11/27/17. This verified that staff person #3 lived outside of PA within the last 5 years, and file for staff person #3 did not contain any out of state clearances as required.
Center’s plan of correction (implemented, Dec 15, 2021): “Staff person #3 will not be allowed to return until out of state clearances are on file. Staff already suspended from care as of 11/17/21, due to an unrelated paperwork issue.”
Staff assigned to specific children 55 Pa. Code §3270.113(a)(1)
It was observed that 22 total children were present in the childcare space. Staff person #1 and #2 were both present in this space and assigned primary care groups. Staff person #1 was assigned the responsibility for supervising 12 children and staff person #2 was assigned the responsibility for supervising 9 children. This left 1 child unassigned to either staff persons primary care group.
Center’s plan of correction (implemented, Jan 4, 2022): “Program will come up with an improved system for staff to be assigned primary care groups.”
Citation
Nov 23, 2021
Inspection
Training & qualifications
Staff evaluations 55 Pa. Code §3270.34(a)(6)
The file for staff person #2 did not contain a written evaluation completed by the director within the last 12 months.
Center’s plan of correction (implemented, Dec 15, 2021): “Staff evaluation will be completed and placed on file.”
Citation
Nov 23, 2021
Inspection
Records & paperwork
Amount of fee/Date fee to be paid 55 Pa. Code §3270.123(a)(1)/3270.123(a)(2)
Agreement for child #1, #2, and #3 did not specify the date on which the fee is to be paid, and agreement for child #1 did not specify the fee amount.
Center’s plan of correction (implemented, Dec 15, 2021): “All missing information will be added to the forms and these forms will be resigned and dated by parent.”
Citation
Nov 23, 2021
Inspection
Records & paperwork
Services proceeded 55 Pa. Code §3270.123(a)(3)
Agreement for child #2 and #3 did not specify the services to be provided to the family and the child.
Center’s plan of correction (implemented, Jan 4, 2022): “Missing information will be added to the form and parent will resign and date the form.”
“Core safety” marks citations about supervision and staff ratios, discipline and caregiver conduct, background checks, child protection and safe sleep, the topics our score weights most. Pennsylvania’s records don’t grade violations by severity. “Follow-up” marks a violation re-cited at a follow-up visit, counted once. How scores work.
Complaint investigations and reported incidents
Violation found
Aug 11, 2022
Complaint investigation
2 violations cited, listed under Citations.
Pennsylvania’s search lists complaint investigations in which the state found at least one violation (“verified complaints”). It does not say what a complaint alleged, or whether every violation relates to it. Incident investigations look into something that happened at the center; self-reported violations are ones the center reported to the state itself.
Daily rates
| Age group | Full time, per day | Part time, per day |
|---|---|---|
| Young School-Age (K-3rd gr.) | $60.00 | $50.00 |
| Older School-Age (4th gr.-15 yrs.) | $60.00 | $50.00 |
The daily price the center lists in Pennsylvania’s COMPASS search for families paying privately. The state notes that rates are subject to change and programs don’t have to share them, so confirm with the center. See what daycare costs in Pennsylvania.
About this center
Capacity
—
Certificate status
Regular
Certificate valid through
Feb 28, 2027
Operator
YMCA Of Reading And Berks County
Hours
Monday–Friday 6:30 AM–6:00 PM How Pennsylvania centers’ hours compare
Phone
(610) 944-6515
State certificate #
CER-00248141
Common questions
Has Willow Creek Schools Out had any serious violations?
Pennsylvania cited 3 violations since 2021 on the topics Daycare Record treats as core safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep). The most recent, on Jul 11, 2023 (supervision): “It was observed that 30 school-aged children were present outside the facility waiting to transition back into the building, and out of the 4 staff present, only 2 staff stated they had been assigned a group of…” Pennsylvania’s records don’t grade violations by severity; each citation is listed in full above.
Have there been complaints about Willow Creek Schools Out?
Pennsylvania lists 1 complaint investigation since 2021 in which it found at least one violation; the violations are listed above. Its search shows these “verified complaints” but not what a complaint alleged, or whether every violation relates to it.
What is Willow Creek Schools Out’s Keystone STARS rating?
STAR 4, effective Oct 10, 2025. Keystone STARS is Pennsylvania’s quality rating program for child care, from STAR 1 to STAR 4. It measures program quality, not inspection results, so read both.
How does Willow Creek Schools Out compare with other daycares in Fleetwood?
It is #3 of 5 centers in Fleetwood by topic-weighted citations per inspection, and has fewer citations per inspection than 53% of Pennsylvania certified centers with enough inspection history to compare.
When was Willow Creek Schools Out last inspected?
Nov 19, 2025 (renewal). The state cited at least one violation during that visit.
How much does Willow Creek Schools Out cost?
It reported full-time daily rates of $60.00 for young school-age, $60.00 for older school-age in Pennsylvania’s COMPASS search. Rates can change; confirm with the center.
Who runs Willow Creek Schools Out?
The legal entity on its Pennsylvania certificate is YMCA Of Reading And Berks County.
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Citations are quoted from Pennsylvania Department of Human Services inspection records (Office of Child Development and Early Learning, Bureau of Certification Services), including each finding and the center’s plan of correction. Rule numbers refer mostly to 55 Pa. Code Chapter 3270, the rules for child care centers; a few cite Chapter 20, which covers every certified facility. Pennsylvania’s records don’t grade violations by severity; the “core safety” label and the score are Daycare Record’s.
To check the state’s own record, search the center’s name on COMPASS Child Care Provider Search and open its inspection history. Data refreshed Oct 16, 2026.
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