Daycare Record Child care inspection records

Playhouse Preschool Infant Center

6545 Balboa Ave Ste B, San Diego, CA 92111 · San Diego County
3 substantiated complaints Infant center

Playhouse Preschool Infant Center is a licensed child care center in San Diego, CA, licensed for up to 43 children and serving infants and toddlers. It has held its California license since 2018. Since February 2021, state licensing staff have inspected it 3 times and investigated 6 complaints, 3 of them substantiated. The state issued 15 citations, 1 of them Type A (the most serious). 3 citations came in the last 12 months. Measured by weighted citations per inspection, it is tied for #289 of 307 centers in San Diego and has more citations per inspection than 96% of California licensed centers.

Inspection record

More citations than 96% of 10,948 California licensed centers, per inspection, weighted by severity. Among the most cited
Tied for #289 of 307 centers in San Diego
1 Type A citations
14 Type B citations
3 Inspections
3 of 6 Complaints substantiated
15 citations from 11 state visits since Feb 8, 2021 · 3 in the last 12 months · last inspected Sep 16, 2026

Every state visit

2022 2023 2024 2025 2026 INSPECTIONS (top) · REPORTS & INVESTIGATIONS (bottom) Sep 16, 2026 · Inspection · citation found Jan 7, 2026 · Report/investigation · no citation Jan 24, 2025 · Report/investigation · citation found Aug 23, 2024 · Report/investigation · no citation May 15, 2024 · Report/investigation · citation found May 15, 2024 · Report/investigation · citation found Aug 3, 2023 · Inspection · citation found Sep 28, 2022 · Report/investigation · no citation Sep 7, 2022 · Report/investigation · citation found Sep 29, 2021 · Inspection · citation found Sep 22, 2021 · Report/investigation · citation found
Citation issued No citation Top row: inspections · bottom row: complaint investigations and other visits

What inspectors cited most

Background checks 3
Training & qualifications 3
Caregiver conduct 3
Building & playground safety 2
Records & paperwork 1
Food & feeding 1
Other standards 1
Supervision 1

Citations, newest first

Type B Sep 16, 2026 Inspection Records & paperwork
Changes to infant needs and services plan §101419.3(a)
Based on record review, the licensee did not comply with the section cited above in C2, C3, C7, C9, and C10 did not have their Needs & Servces plan updated quarterly which poses/posed a potential health, safety or personal rights risk to persons in care.
Plan of correction due Oct 7, 2026
Type B Sep 16, 2026 Inspection Background checks
Criminal record clearance §101170(e)(2)(e)
Based on record review, the licensee did not comply with the section cited above in S1 did have a criminal background clearnance but was not associated to the facility which poses/posed a potential health, safety or personal rights risk to persons in care.
Plan of correction due Oct 7, 2026
Type B Sep 16, 2026 Inspection Training & qualifications
Mandated reporter training §1596.8662(b)(1)
Based on record review, the licensee did not comply with the section cited above in S3 had not renewed their Mandated Reporter training which poses/posed a potential health, safety or personal rights risk to persons in care.
Plan of correction due Oct 7, 2026
Type B Jan 24, 2025 Complaint investigation Caregiver conduct
Personal rights §101223(a)(2)
Based on interviews, a staff member acknowledged restricting a child in a high chair for discipline, a purpose other than the intended uses of the furniture, which poses a potential health, safety, or personal rights risk to children in care. 8 A signed roster and agenda of the staff meeting will be sent to Licensing, via email, by 2/23/25.
Plan of correction due Feb 23, 2025
Type B Jan 24, 2025 Complaint investigation Caregiver conduct
Discipline §101223.2(a)
Based on interview, a staff member acknowledged restricting a child in a high chair for up to five minutes, for their actions against other children and as tia “me out” disciplinary measure, which poses a potential health, safety, or personal rights risk to children in care. 8 A signed roster and agenda of the staff meeting will be sent to Licensing, via email, by 2/23/25.
Plan of correction due Feb 23, 2025
Type B May 15, 2024 Complaint investigation Food & feeding
Infant food service §101427(C)(1)
Based on interviews, record review, and other information, on 2/28/24 there was no record of a bottle feeding for more than four hours -- beyond the time period advised by regulation and the infant’s needs and services plan. This poses a potential health and safety risk for children in care.
Plan of correction due May 31, 2024
Type B May 15, 2024 Complaint investigation Other standards
Infant care activities §101430(a)(3)(E)
Based on photographic evidence received it was determined that at least one infant was found to be sleeping directly on the floor, without sleep equipment for an undetermined amount of time and without indication the child was moved to a crib. This poses a potential health and safety risk for children in care.
Plan of correction due May 31, 2024
Type B May 15, 2024 Case management visit (deficiencies) Caregiver conduct
Personal rights §101223(a)(2)
The licensee, Shelley McDole, stated that she will conduct a staff training on infant sleep regulations. By 5/31/24, via email, she will provide the LPA with an agenda of topics reviewed and a sign-in sheet confirming full staff member attendance at the training. LPA advised licensee of the Department’s YouTube training videos. Based upon observation and photographic evidence, on multiple occasions, children were asleep on “boppy pillows” contrary to manufacturer’s (and pediatric) intended use guidelines and recommendations. This poses an immediate health, safety and personal rights risk to children in care.
Plan of correction due May 31, 2024
Type B Aug 3, 2023 Inspection Building & playground safety
Lead testing of drinking water §1597.16(a)(1)
Based on record review and licensee statement, the licensee did not comply with the section cited above. The licensee has not had the facility's water tested for lead. This poses a potential health, safety or personal rights risk to persons in care.
Plan of correction due Aug 10, 2023
Type B Aug 3, 2023 Inspection Training & qualifications
Mandated reporter training §1596.8662(b)(1)
Based on record review, the licensee did not comply with the section cited above in 4 out of 6 staff files reviewed do not contain verification of current mandated reporter certification. This poses a potential health, safety or personal rights risk to persons in care.
Plan of correction due Aug 16, 2023
Type B Aug 3, 2023 Inspection Background checks
Criminal record clearance §101170(e)(2)
Based on record review, the licensee did not comply with the section cited above. Staff member Patricia Bobb has a criminal record clearance but is not associated to the facility. This poses a potential health, safety or personal rights risk to persons in care.
Plan of correction due Aug 4, 2023
Type B Sep 7, 2022 Complaint investigation Building & playground safety
Buildings and grounds §101238(a)
LPA's Siao observed the gates that are used to block off the napping area and the office's desk area are not sturdy and area easily movable. This poses a potential health and safety risk to clients in care. 8 on what she will do to ensure that the facility will not violate the same regulation no later than 09/14/2022.
Plan of correction due Sep 14, 2022
Type B Sep 29, 2021 Inspection Training & qualifications
Mandated reporter training §1596.8662(b)(1)
Based on LPA's review of staff record, the following staff have expired Mandated Reporter Training: Lazeeta Wiggers, Shelley McDole, Patricia Bobb & Rosemarie Mentone.
Plan of correction due Oct 6, 2021
Type B Sep 29, 2021 Inspection Supervision
Care and supervision of infants §101429(a)(2)(B)
Based on LPA's review of children's files, facility is not maintaining a complete record of the 15 minute-check on sleeping infants.
Plan of correction due Oct 1, 2021
Type A Sep 22, 2021 Case management visit (deficiencies) Background checks
Criminal record clearance §101170(e)(1)
Based on LPA's observation and Ms. Perez statement, staff Caitlin Provido did not have a fingerprint clearance obtained/or associated to the facility.
Plan of correction due Sep 22, 2021

How common are lead-in-water citations in San Diego County? See the county-by-county report →

Complaint investigations

Not substantiated Jan 7, 2026 Complaint investigation received Nov 6, 2025
The state did not substantiate this complaint, so its allegations are not shown.
Substantiated Jan 24, 2025 Complaint investigation received Nov 18, 2024
Substantiated allegation:
Staff is not using equipment as intended by manufacturer
2 citations issued during this investigation, listed under Citations.
Not substantiated Aug 23, 2024 Complaint investigation received Jul 2, 2024
The state did not substantiate this complaint, so its allegations are not shown.
Substantiated May 15, 2024 Complaint investigation received Mar 1, 2024
Substantiated allegations:
Staff did not ensure infant was fed.
Staff allowed infants to sleep directly on the floor.
2 citations issued during this investigation, listed under Citations.
Not substantiated Sep 28, 2022 Complaint investigation received Aug 29, 2022
The state did not substantiate this complaint, so its allegations are not shown.
Substantiated Sep 7, 2022 Complaint investigation received Aug 29, 2022
Substantiated allegation:
Facility baby gates are not properly maintained
1 citation issued during this investigation, listed under Citations.

How often are complaints about daycares in San Diego County substantiated? See the county-by-county report →

About this center

Licensed capacity 43 children
License type Infant center
License status Licensed
Licensed since Sep 14, 2018
Licensee McDole, Shelley & Brooklynn
Administrator Zelindabeth Garcia Portill
Phone (858) 279-2009
State facility # 376701404
Parent reviews Google Maps reviews
Not checked by Daycare Record

Common questions

Does Playhouse Preschool Infant Center take infants?

Yes. It is licensed by California as an infant center.

Has Playhouse Preschool Infant Center had any serious violations?

California issued 1 Type A citation since 2021, its most serious category. The most recent was on Sep 22, 2021, for criminal record clearance. Each citation is listed in full above.

Have there been complaints about Playhouse Preschool Infant Center?

California investigated 6 complaints since 2021 and substantiated 3. Allegations are shown only for substantiated complaints.

How does Playhouse Preschool Infant Center compare with other daycares in San Diego?

It is tied for #289 of 307 centers in San Diego by weighted citations per inspection, and has more citations per inspection than 96% of California licensed centers with enough inspection history to compare.

When was Playhouse Preschool Infant Center last inspected?

Sep 16, 2026. The state issued at least one citation during that visit.

How much does Playhouse Preschool Infant Center cost?

California does not publish individual centers’ prices, so ask Playhouse Preschool Infant Center for its current tuition. For comparison, the median full-time price at licensed centers in San Diego County, which includes San Diego, was $1,462 a month for infants (about $1,840 today) in the state’s 2021 Regional Market Rate Survey.

Who runs Playhouse Preschool Infant Center?

The licensee is McDole, Shelley & Brooklynn, and the administrator listed with the state is Zelindabeth Garcia Portill.

Licensed centers nearby

Citations are quoted from California Department of Social Services inspection and complaint reports. Type A citations are the state’s most serious category (an immediate risk to children’s health, safety or personal rights); Type B citations are a potential risk. A citation is a finding about one rule, not a judgment about a center overall. Complaint allegations appear here only when the state substantiated them.

To read the full state reports, search facility number 376701404 on the California Care Facility Search. Data refreshed Oct 3, 2026.

Comparing centers? See how to choose a daycare: 30 questions to ask and a printable checklist.