Daycare RecordChild care inspection records

Kindercare Learning Center

15928 Los Serranos Country Clb, Chino Hills, CA 91709 · San Bernardino County
1 Type A citation in last 12 months4 substantiated complaintsChild care center (preschool)

Kindercare Learning Center is a licensed child care center in Chino Hills, CA, licensed for up to 98 children and serving preschool-age children. It has held its California license since 2000. Since February 2021, state licensing staff have inspected it 5 times and investigated 5 complaints, 4 of them substantiated. The state issued 13 citations, 8 of them Type A (the most serious), most often for supervision (3 of 13). 2 citations came in the last 12 months, including 1 Type A. Measured by weighted citations per inspection, it is #16 of 17 centers in Chino Hills and better than 3% of licensed centers statewide.

Inspection record

Better than 3%of 10,948 California licensed centers, comparing weighted citations per inspection. Among the most cited
#16 of 17 centers in Chino Hills
8Type A citations
5Type B citations
5Inspections
4 of 5Complaints substantiated
13 citations from 19 state visits since Feb 8, 2021 · 2 in the last 12 months · last inspected May 20, 2026

Every state visit

20222023202420252026INSPECTIONS (top) · REPORTS & INVESTIGATIONS (bottom)May 20, 2026 · Inspection · citation foundFeb 5, 2026 · Report/investigation · citation foundNov 21, 2025 · Report/investigation · no citationSep 4, 2025 · Inspection · no citationFeb 6, 2025 · Report/investigation · no citationNov 14, 2024 · Report/investigation · citation foundOct 2, 2024 · Report/investigation · no citationSep 17, 2024 · Report/investigation · citation foundSep 17, 2024 · Report/investigation · citation foundAug 29, 2024 · Report/investigation · citation foundJul 23, 2024 · Report/investigation · no citationJul 10, 2024 · Report/investigation · no citationJul 10, 2024 · Inspection · citation foundJul 12, 2023 · Inspection · citation foundApr 27, 2023 · Report/investigation · no citationDec 30, 2022 · Report/investigation · citation foundDec 6, 2022 · Report/investigation · citation foundOct 14, 2022 · Report/investigation · citation foundJun 21, 2022 · Inspection · no citation
Citation issuedNo citationTop row: inspections · bottom row: complaint investigations and other visits

What inspectors cited most

Supervision3
Caregiver conduct3
Health & medication2
Training & qualifications2
Staff ratios1
Background checks1
Building & playground safety1

Citations, newest first

Type BMay 20, 2026InspectionHealth & medication
Health and Safety Code Section §1596.8595(c)(4)
Based on record review, the licensee did not comply with the section cited above in that 3/5 children's records reviewed (Child 3 [C3], Child 4 [C4], Child 5 [C5]) did not contain the verification of receipt of licensing reports (LIC9224) for the Type A citations issued on the dates of: 7/10/24, 8/29/24, 9/17/24 (2 reports on this date), and 11/14/25. These children did not need these documents completed while they were enrolled in the infant program, however they did need them completed after transitioning to the preschool program during the year of 2025. This poses/posed a potential health, safety or personal rights risk to persons in care.
Plan of correction due Jun 1, 2026
Type AFeb 5, 2026Complaint investigationStaff ratios
Teacher-child ratio §101216.3(a)
Based on record reviews and interviews, the licensee did not comply with the section cited above in that there were at least 3 out of 3 randomly selected dates that showed multiple rooms where the facility was operating outside of the 1:12 teacher to preschool age child ratio for 5 minutes or more. 8 This plan will be signed and dated by all staff members that work in the preschool age program. This will be submitted to the Department by the
Plan of correction due Feb 6, 2026
Type ANov 14, 2024Case management visit (incident)Supervision
Care and supervision §101229(a)(1)
Based on evidence gathered through interviews, documentation obtained & the agency's self-reported notification that a child was left unsupervised on 10/31/2024 for 2-3 minutes, This is an immediate risk to the health and safety of children in care. A civil penalty was issued for $1,000.00 8 In addition, the director agrees to submit written plan to ensure 100% Supervision and steps to implement the plan of action, curriculum provided to staff, on or before the close of business day on 11/15/2024.
Plan of correction due Nov 15, 2024
Type ASep 17, 2024Case management visit (deficiencies)Caregiver conduct
Personal rights §101223(a)(3)
Based on observation, Facility self reported a Staff member inappropriately handed a child in care. This ia an immediate health and safety and personal rights risk to children in care. 8 Documentation of this training and staff attendance will be sent to LPA by POC date.
Plan of correction due Sep 18, 2024
Type ASep 17, 2024Case management visit (deficiencies)Supervision
Care and supervision §101229(a)(1)
Based on interviews conducted and documentation obtained, 2 children were found in the classroom unattended. This is an immediate risk to the health and safety of children in care. 8 Documentation of this training and staff attendance will be sent to LPA by POC date. A civil penalty was issued in the amount of $500 for the violation cited.
Plan of correction due Sep 18, 2024
Type AAug 29, 2024Complaint investigationCaregiver conduct
Personal rights §101223(a)
Based on interviews conducted and records review it was found that C2 was put on a behavioral plan after approximately year of C2 violating children's personal rights. Facility failed to provide a safe environment for the children in care. This poses an immediate health, safety or personal rights risk to persons in care. 8 rights and putting children on a behavioral plan when necessary. POC is to be emailed to LPA Zeron by POC date.
Plan of correction due Aug 30, 2024
Type AJul 10, 2024InspectionBackground checks
Criminal record clearance §1596.871(c)(1)(A)
Based on a record review , the licensee did not comply with the section cited above in 1 out of 10 staff wasn't associated to the facility, which poses an immediate health, safety or personal rights risk to persons in care.
Plan of correction due Jul 11, 2024
Type BJul 10, 2024InspectionHealth & medication
Staff immunizations §1596.7995(a)(1)
Based on record review, the licensee did not comply with the section cited above in 2 out of 6 staff files reviewed which poses a potential health, safety risk to persons in care.
Plan of correction due Jul 24, 2024
Type BJul 10, 2024InspectionTraining & qualifications
Staff health screening and personnel requirements §101216(g)(1)
Based on record review, the licensee did not comply with the section cited above in 1 out of 6 which poses a potential health, safety risk to persons in care.
Plan of correction due Jul 24, 2024
Type BJul 12, 2023InspectionTraining & qualifications
Staff health screening and personnel requirements §101216(g)(1)
Based on record review, the licensee did not comply with the section cited above in 2 out of 5 which poses a potential health, safety or personal rights risk to persons in care.
Plan of correction due Jul 26, 2023
Type BDec 30, 2022Case management visit (lead testing/exceedance)Building & playground safety
Lead in drinking water §101700.3(b)(1)
101700.3 (b)(1): A result with values of 5.5 ppb or greater shall be deemed an Action Level Exceedance. This requirement is not met as evidence by: 1 Director has already replaced the water fountain on outlet J and is waiting to be restested. the sink will be used by staff and children for hand washing only. Director will submit new test results once received by POC date Based on records review of required lead testing, the facility had lead values of 5.5 ppb or above on water outlet J (6 ppb) This is a potential health and safety risk to persons in care. 8
Plan of correction due Jan 30, 2023
Type ADec 6, 2022Complaint investigationCaregiver conduct
Personal rights §101223(a)(2)
Based on interviews conducted and records review it was found that C2 had approximately 10 incidents, including bitting, scratching and hitting within a month period. Facility failed to provide a safe environment for the children in care. This poses an immediate health, safety or personal rights risk to persons in care.
Plan of correction due Dec 7, 2022
Type AOct 14, 2022Complaint investigationSupervision
Care and supervision §101229(a)(1)
Based on interviews conducted and documentation obtained, lack of supervision did result in a child being found in library/common area unattended by another staff. This is an immediate risk to the health and safety of children in care.
Plan of correction due Oct 17, 2022

Complaint investigations

SubstantiatedFeb 5, 2026Complaint investigationreceived Dec 23, 2025
Substantiated allegation:
Licensee did not ensure required staff-to-child ratios were maintained.
1 citation issued during this investigation, listed under Citations.
Not substantiatedOct 2, 2024Complaint investigationreceived Sep 11, 2024
The state did not substantiate this complaint, so its allegations are not shown.
SubstantiatedAug 29, 2024Complaint investigationreceived Aug 7, 2024
Substantiated allegation:
Facility failed to provide a safe environment for the children in care.
1 citation issued during this investigation, listed under Citations.
SubstantiatedDec 6, 2022Complaint investigationreceived Oct 18, 2022
Substantiated allegation:
-Child received injuries while in care
1 citation issued during this investigation, listed under Citations.
SubstantiatedOct 14, 2022Complaint investigationreceived Sep 1, 2022
At least one allegation was substantiated. The state’s report lists which.
1 citation issued during this investigation, listed under Citations.

About this center

Licensed capacity98 children
License typeChild care center (preschool)
License statusLicensed
Licensed sinceMay 26, 2000
LicenseeKindercare Learning Centers LLC
AdministratorMelinda Gaskin
Phone(909) 606-7744
State facility #364807780

Other licenses at this address

Common questions

Does Kindercare Learning Center take infants?

Not under this license, which covers preschool-age children. An infant center is licensed separately at the same address (listed below).

Has Kindercare Learning Center had any serious violations?

California issued 8 Type A citations since 2021, its most serious category. The most recent was on Feb 5, 2026, for teacher-child ratio. Each citation is listed in full above.

Have there been complaints about Kindercare Learning Center?

California investigated 5 complaints since 2021 and substantiated 4. Allegations are shown only for substantiated complaints.

How does Kindercare Learning Center compare with other daycares in Chino Hills?

It is #16 of 17 centers in Chino Hills by weighted citations per inspection, and is better than 3% of licensed centers statewide (out of 10,948 California centers with enough inspection history).

When was Kindercare Learning Center last inspected?

May 20, 2026. The state issued at least one citation during that visit.

How much does Kindercare Learning Center cost?

California does not publish individual centers’ prices, so ask Kindercare Learning Center for its current tuition. For comparison, the median full-time price at licensed centers in San Bernardino County, which includes Chino Hills, was $835 a month for preschoolers (about $1,050 today) in the state’s 2021 Regional Market Rate Survey.

Who runs Kindercare Learning Center?

The licensee is Kindercare Learning Centers LLC, and the administrator listed with the state is Melinda Gaskin.

Licensed centers nearby

Citations are quoted from California Department of Social Services inspection and complaint reports. Type A citations are the state’s most serious category (an immediate risk to children’s health, safety or personal rights); Type B citations are a potential risk. A citation is a finding about one rule, not a judgment about a center overall. Complaint allegations appear here only when the state substantiated them.

To read the full state reports, search facility number 364807780 on the California Care Facility Search. Data refreshed Oct 2, 2026.