Daycare RecordChild care inspection records

Mc Donald Learning Center · 1017 Holden Avenue, Infant Center, Big Bear City

1017 Holden Avenue, Big Bear City, CA 92314 · San Bernardino County
1 Type A citation in last 12 monthsInfant center

Mc Donald Learning Center is a licensed child care center in Big Bear City, CA, licensed for up to 8 children and serving infants and toddlers. It has held its California license since 2004. Since February 2021, state licensing staff have inspected it 4 times. The state issued 12 citations, 4 of them Type A (the most serious), most often for training & qualifications (5 of 12). 1 citation came in the last 12 months, including 1 Type A. Measured by weighted citations per inspection, it is tied for #2 of 5 centers in Big Bear City and has more citations per inspection than 95% of California licensed centers.

Inspection record

More citations than 95%of 10,948 California licensed centers, per inspection, weighted by severity. Among the most cited
Tied for #2 of 5 centers in Big Bear City
4Type A citations
8Type B citations
4Inspections
0 of 0Complaints substantiated
12 citations from 19 state visits since Feb 8, 2021 · 1 in the last 12 months · last inspected Apr 24, 2026

Every state visit

20222023202420252026INSPECTIONS (top) · REPORTS & INVESTIGATIONS (bottom)Apr 24, 2026 · Inspection · no citationDec 19, 2025 · Report/investigation · no citationDec 8, 2025 · Report/investigation · citation foundDec 8, 2025 · Report/investigation · no citationSep 10, 2025 · Report/investigation · no citationMay 21, 2025 · Report/investigation · no citationApr 22, 2025 · Inspection · no citationJan 15, 2025 · Report/investigation · no citationNov 25, 2024 · Report/investigation · no citationOct 30, 2024 · Report/investigation · citation foundApr 22, 2024 · Report/investigation · no citationApr 11, 2024 · Report/investigation · citation foundSep 21, 2023 · Report/investigation · no citationSep 13, 2023 · Report/investigation · citation foundAug 31, 2023 · Inspection · citation foundDec 7, 2022 · Report/investigation · no citationNov 22, 2022 · Report/investigation · citation foundSep 20, 2022 · Report/investigation · no citationSep 1, 2022 · Inspection · citation found
Citation issuedNo citationTop row: inspections · bottom row: complaint investigations and other visits

What inspectors cited most

Training & qualifications5
Staff ratios2
Records & paperwork2
Supervision2
Health & medication1

Citations, newest first

Type ADec 8, 2025Case management visit (other)Staff ratios
Staff-infant ratio §101416.5(b)
101416.5(b): There shall be a ratio of one teacher for every four infants in attendance. This requirements was not met as evidence by: 1 Per Licensee, the Center will know how many children will be in care and the facility will be staffed to meet the ratio. A staff training will be completed a copy of the training sign in sheet will be provided to the Department. The Center was within ratio by 08:08am. Based on LPA observation, the Licensee did not ensure a ratio of one teacher to every four infant infants in attendance was being met when at 7:50am, S1 was alone and supervising five awake infants. This poses an immediate risk to the health and safety of persons in care. 8
Plan of correction due Dec 9, 2025
Type AOct 30, 2024Case management visit (other)Staff ratios
Staff-infant ratio §101416.5(b)
101416.5 (b) Staff-Infant Ratio: There shall be a ratio of one teacher for every four infants in attendance. This requirements was not met as evidence by: 1 Per facility representative, a plan will be submitted to the Department by the close of business on 10.31.24 to address how the Center will maintain the staff to infant ratios. Based on LPA observation, the Licensee did not ensure a ratio of one teacher to every four infant when S1 was alone and supervising seven awake infants. This poses an immediate risk to the health and safety of persons in care. 8
Plan of correction due Oct 31, 2024
Type AApr 11, 2024Case management visit (other)Training & qualifications
Infant Care Aide Teacher Qualifications and Duties §101416.3(b)
Based on record review, and interviews, the licensee did not ensure, infant care aides (S1 and S2) were working under direct supervision of a fully qualified teacher on 3/21/24. This poses an immediate risk to the health and safety of persons in care.
Plan of correction due Apr 12, 2024
Type BSep 13, 2023Case management visit (other)Training & qualifications
Infant Care Aide Teacher Qualifications and Duties §101416.3(b)
Based on LPAs observation, record review, interviews, S1 and S2 were working as infant aides in the infant room. S1 and S2 were not being supervised by director, assistant director or fully qualified teacher. This poses a potential risk to the health and safety of persons in care.
Plan of correction due Sep 20, 2023
Type BAug 31, 2023InspectionTraining & qualifications
Mandated reporter training §1596.8662(b)(1)
Based on record review, the licensee did not comply with the section cited above in three of four staff files (S1, S2, S3) reviewed did not complete the renewal of the mandated reporter training every two years as required, which poses/posed a potential health, safety or personal rights risk to persons in care.
Plan of correction due Sep 8, 2023
Type BAug 31, 2023InspectionRecords & paperwork
Changes to infant needs and services plan §101419.3(a)
Based on record review, the licensee did not comply with the section cited above in three of out of five infant files review did not have the needs and service plans updated at least quarterly or as often as necessary. Needs and Service plans were being completed every four to six months, which poses/posed a potential health, safety or personal rights risk to persons in care.
Plan of correction due Sep 11, 2023
Type BAug 31, 2023InspectionHealth & medication
Children's immunizations §101220.1(g)
Based on record review, the licensee did not comply with the section cited above in two of five infant files reviewed did not have documentation of their immunizations, which poses/posed a potential health, safety or personal rights risk to persons in care.
Plan of correction due Sep 14, 2023
Type BNov 22, 2022Case management visit (other)Training & qualifications
Infant Care Aide Teacher Qualifications and Duties §101416.3(b)
Based on LPAs observation and record review on November 22, 2022, S2 was working as an infant aide in the infant room. S2 was working under S1, who is not a director, assistant director or a fully qualified teacher. This poses a potential risk to the health and safety of persons in care.
Plan of correction due Nov 23, 2022
Type ASep 1, 2022InspectionSupervision
Care and supervision of infants §101429(a)(2)(B)(3)(a)
Based on LPA observation, interview and record review, the licensee did not comply with the section cited above in when Child 1 (C1) an infant under 12 months was observed by LPA to be sleeping on their stomach inside a crib for approximately 15 minutes. Staff 1 (S1) did not return C1 to their back for sleeping. C1 did not have a LIC 9227 on file. This poses an immediate health, safety or personal rights risk to persons in care.
Plan of correction due Sep 2, 2022
Type BSep 1, 2022InspectionTraining & qualifications
Staff health screening and personnel requirements §101216(f)
Based on LPA record review, the licensee did not comply with the section cited above when at the time of the inspection the Center did not have at least one staff member who had an in-person pediatric CPR and pediatric first aid certification. All staff present had current online CPR/First aid training which did not meet the Health and Safety Code. This poses/posed a potential health, safety or personal rights risk to persons in care.
Plan of correction due Sep 22, 2022
Type BSep 1, 2022InspectionRecords & paperwork
Infant needs and services plan §101419.2(b)(2)
Based on record review, the licensee did not comply with the section cited above in five of five infant files for children under 12 months of age did not contain a completed Infant Safe Sleep Plan (LIC 9227) which poses/posed a potential health, safety or personal rights risk to persons in care.
Plan of correction due Sep 9, 2022
Type BSep 1, 2022InspectionSupervision
Care and supervision of infants §101429(a)(2)(C)
Based on record review, the licensee did not comply with the section cited above in 10 of 10 infant files reviewed were missing documentation of the 15 minute checks which poses/posed a potential health, safety or personal rights risk to persons in care.
Plan of correction due Sep 6, 2022

About this center

Licensed capacity8 children
License typeInfant center
License statusLicensed
Licensed sinceAug 13, 2004
LicenseeLisa Mc Donald (Burtner)
AdministratorMargaret Quintana
Phone(909) 585-6848
State facility #364815208

Other licenses at this address

Common questions

Does Mc Donald Learning Center take infants?

Yes. It is licensed by California as an infant center.

Has Mc Donald Learning Center had any serious violations?

California issued 4 Type A citations since 2021, its most serious category. The most recent was on Dec 8, 2025, for staff-infant ratio. Each citation is listed in full above.

How does Mc Donald Learning Center compare with other daycares in Big Bear City?

It is tied for #2 of 5 centers in Big Bear City by weighted citations per inspection, and has more citations per inspection than 95% of California licensed centers with enough inspection history to compare.

When was Mc Donald Learning Center last inspected?

Apr 24, 2026. No citations were issued during that visit.

How much does Mc Donald Learning Center cost?

California does not publish individual centers’ prices, so ask Mc Donald Learning Center for its current tuition. For comparison, the median full-time price at licensed centers in San Bernardino County, which includes Big Bear City, was $1,250 a month for infants (about $1,580 today) in the state’s 2021 Regional Market Rate Survey.

Who runs Mc Donald Learning Center?

The licensee is Lisa Mc Donald (Burtner), and the administrator listed with the state is Margaret Quintana.

Licensed centers nearby

Citations are quoted from California Department of Social Services inspection and complaint reports. Type A citations are the state’s most serious category (an immediate risk to children’s health, safety or personal rights); Type B citations are a potential risk. A citation is a finding about one rule, not a judgment about a center overall. Complaint allegations appear here only when the state substantiated them.

To read the full state reports, search facility number 364815208 on the California Care Facility Search. Data refreshed Oct 3, 2026.