Tender Care Learning Center/Ross
Tender Care Learning Center/Ross is a certified child care center in Pittsburgh, PA, with capacity for 113 children. It holds a Keystone STAR 4 (accredited) rating. Since August 2021, Pennsylvania certification staff have inspected it 5 times and confirmed violations in 1 complaint investigation. The state cited 44 violations, 10 of them core-safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep), most often for building & playground safety (11 of 44). 6 citations came in the last 12 months. Measured by topic-weighted citations per inspection, it is tied for #168 of 251 centers in Pittsburgh and has more citations per inspection than 90% of Pennsylvania certified centers.
Inspection record
Every state visit
What inspectors cited most
Citations, newest first
In the Middle Infants Classroom there was peeling paint behind the bookshelf next to the window. In the Middle Toddler Classroom there was peeling paint above the bookshelf beside the window.
The file for Child #1, an Older Toddler, and Child #5, a Preschool Aged Child, contained Health Reports that had been updated in an interval greater than 12 months.
The file for Child #3, enrolled for more that 60 days at the facility, did not contain documentation of a 3rd dose of the DTAP and Pneumococcal vaccinations as required based on the child's age as per the ACIP recommended schedule. The file for Child #4, enrolled for more that 60 days at the facility, did not contain documentation of a 2nd dose of the DTAP, HIB, Pneumococcal, and Polio vaccinations as required based on the child's age as per the ACIP recommended schedule.
The file for Staff #1 contained a Health Assessment that stated they had a communicable disease. There was no accompanying documentation stating the condition and the risk it might pose to other exposed to this individual.
Based on the Fire Detection System Annual Letters, there was a gap in the documentation exceeding 1 year where the smoke detectors were not tested, 6/5/24 and 6/10/25.
The file for Child #2 and Child #5 contained an emergency contact form that was not updated within 6 months of the previous update.
At approximately 1:10 PM, the fire alarm in the facility was activated. During the evacuation it was observed that Staff #2 was supervising 8 children including 2 older toddlers and 6 young toddlers.
At approximately 1:10 PM, the fire alarm in the facility was activated. During the evacuation four staff who were on duty but were not providing childcare during naptime were observed reentering the facility premises after leaving the facility premise to purchase lunch. Due to the four staff leaving the premises, it was observed that Staff #2 was left out of ratio during the fire evacuation with 8 children including 2 older toddlers and 6 young toddlers.
*At approximately 10:30 AM in the Preschool Classroom, Staff #3 identified 5 Preschool Aged children as part of their assigned group. At this time, Staff #4 identified 4 Preschool Aged children as part of their assigned group. Cert Rep observed 10 Preschool Aged children receiving care in the classroom, therefore leaving Child #9 not identified as being in an assigned primary group.
**At approximately 10:30 AM in the Preschool Classroom, Staff #3 identified 5 Preschool Aged children as part of their assigned group. At this time, Staff #4 identified 4 Preschool Aged children as part of their assigned group. Cert Rep observed 10 Preschool Aged children receiving care in the classroom, therefore leaving Child #9 not identified as being in an assigned primary group.
Show 34 older citations
The Preschool Readiness Classroom 3 lacked the telephone numbers of the nearest hospital, police department, fire department, ambulance and poison control center posted by the telephone.
The first aid kit located in the Preschool Classroom lacked sterile gauze pads.
In the Preschool Classroom there was a pillowcase that was ripped on three of the four corners and not in good repair. This pillowcase covered a vinyl pillow.
In the Young Toddler and the Preschool Classroom there were multiple rest mats that were ripped and had exposed foam. These items were accessible to the children in are who are still placing items in their mouths.
Although the files for Child #4 and #5, preschool aged children, contained Health Reports at the time of the Renewal Inspection, it was observed that the Health Reports for Child #4 and #5 were updated in an interval greater than 12 months.
The file for Child #8, an infant, lacked a written formula and feeding schedule obtained from the parent.
At approximately 11:00 AM, 9 children were observed receiving care in the Preschool Readiness 2 Classroom space that has a designated maximum capacity of 8.
The Middle Infants Classroom lacked a written plan of daily activities and routines
The Emergency Contact Forms for Child #1, #3, #5, and #6 lacked the enrolling parents work address and telephone number.
The Emergency Contact Form for Child #2 lacked the health insurance coverage policy number for the child.
The Emergency Contact information was not present in the PreK Room for Child #7. The child was present and receiving care in the room.
The Preschool Readiness Classroom lacked a written plan identifying the means of transporting a child to emergency care and staffing provisions in the event of an emergency.
The file for Staff #1 contained transcripts in a foreign language and therefore their credentials could not be determined.
*At approximately 10:25am in the Young Infant Room an 11-month-old infant was observed sleeping on a mat on the floor which was located on the outside of an 'L' shaped room divider made up of multiple column post panels, a solid plywood panel, and a see thru panel. Staff person #1 and Staff person #2 were observed to be inside the 'L' shaped room divider and given how they were positioned inside of the divider, the solid plywood panel on the room divider created a visual barrier impeding both staff's ability to adequately supervise the 11-month-old infant who was sleeping on the opposite side of the 'L' shaped room divider.
**At approximately 10:25am in the Young Infant Room an 11-month-old infant was observed sleeping on a mat on the floor which was located on the outside of an 'L' shaped room divider made up of multiple column post panels, a solid plywood panel, and a see thru panel. Staff person #1 and Staff person #2 were observed to be inside the 'L' shaped room divider and given how they were positioned inside of the divider, the solid plywood panel on the room divider created a visual barrier impeding both staff's ability to adequately supervise the 11-month-old infant who was sleeping on the opposite side of the 'L' shaped room divider.
In the Preschool Readiness Room an electrical outlet located on the wall in the dress up area was observed to lack one protective cover. In the Preschool Room an electrical outlet on the wall in the block area was observed to lack one protective cover.
In the Preschool Readiness Room the first-aid kit was observed to lack scissors.
In the Young Toddler Room six mats used for sleeping were observed to not be labeled for the use of a specific child.
The child file for Child #1, who is a young toddler, was observed to contain health reports that were conducted more than 6 months apart; those health report dates are dated 9/16/22 and 8/26/21. The child file for Child #2, who is a young toddler, was observed to contain health reports that were conducted more than 6 months apart; those health report dates are dated 9/21/22 and 2/15/22.
The child file for Child #4, contained an initial health report that is dated more than 60 days after initial enrollment.
The child file for Child #3 contained a current financial agreement and emergency contact form that were not reviewed and updated by the parent every 6 months. The dates of review for the financial agreement form were 8/7/23, 1/1/23, 8/8/22, 12/19/21 and for the emergency contact form were 8/6/23, 1/1/23, 8/8/22, 12/19/21.
According to staff statements, on 5/23/23 at approximately 11:00am, as Staff #1 and #2 transitioned their group of 8-9 young toddlers from the outside playground to return inside, Child #1 separated from the group and was eventually observed outside unsupervised and alone for an undetermined amount of time (3-4 minutes). At this time Staff: Child ratio was 0:1.
According to staff statements, on 5/23/23 at approximately 11:00am, as Staff #1 and #2 transitioned their group of 8-9 young toddlers from the outside playground to return inside, Child #1 separated from the group and was eventually observed outside unsupervised and alone for an undetermined amount of time (3-4 minutes).
According to staff statements, on 5/23/23 at approximately 11:00am, as Staff #1 and #2 transitioned their group of 8-9 young toddlers from the outside playground to return inside, Child #1 separated from the group and was eventually observed outside unsupervised and alone for an undetermined amount of time (3-4 minutes).
*According to staff statements, on 5/23/23 at approximately 11:00am, as Staff #1 and #2 transitioned their group of 8-9 young toddlers from the outside playground to return inside, Child #1 separated from the group and was eventually observed outside unsupervised and alone for an undetermined amount of time (3-4 minutes).
The child file for Child #1, who was a young toddler at the time, was observed to contain an updated health report dated 9/21/22 which was conducted more than 6 months from the previously dated 7/29/21 health report on file.
The child file for Child #2, who is a preschool aged child, was observed to lack an updated health report; the most recent health report on file is dated 5/27/21.
In the Young Toddler room, at approximately 11:20am, a soiled diaper was observed on top of the changing table and had not been immediately discarded into a plastic-lined hands-free covered can.
The staff file for Staff person #1 contained current mandated reporter training dated 7/21/21 which was not renewed within 60 months from the previously existing mandated reporter certificate dated 1/23/16.
The child file for Child #3 contained a financial agreement form that was not reviewed and updated by the parent at least once in a 6-month period; the dates of the two most recent updates were 8/22/22 and 1/31/20 for the financial agreement
In the pre-K 1 room, there were multiple sleep mats with tears in multiple areas that exposed the stuffing inside.
In the middle infant room, there were two sleep mats with tears in multiple areas that exposed the stuffing inside and had small pieces coming apart that were less than 1 inch in diameter and were accessible to children who are still placing objects in their mouths. On the outdoor toddler play space, the poured-in-place surface had multiple areas with loose beads coming apart from the surface that were less than 1 inch in diameter and were accessible to children who are still placing objects in their mouths.
The facility's emergency plan lacked a plan that provides for accommodations for infants and toddlers.
The file for staff person #1, with a start date of 1-6-21, had pediatric first-aid and CPR training dated 7-11-21 that was over 90 days after their start date.
“Core safety” marks citations about supervision and staff ratios, discipline and caregiver conduct, background checks, child protection and safe sleep, the topics our score weights most. Pennsylvania’s records don’t grade violations by severity. “Follow-up” marks a violation re-cited at a follow-up visit, counted once. How scores work.
Complaint investigations and reported incidents
Pennsylvania’s search lists complaint investigations in which the state found at least one violation (“verified complaints”). It does not say what a complaint alleged, or whether every violation relates to it. Incident investigations look into something that happened at the center; self-reported violations are ones the center reported to the state itself.
Daily rates
| Age group | Full time, per day | Part time, per day |
|---|---|---|
| Newborn (Under 6 Weeks) | $79.60 | $64.00 |
| Infant (6 Weeks-12 mos.) | $79.60 | $64.00 |
| Young Toddler (13-24 mos.) | $77.20 | $61.20 |
| Older Toddler (25-36 mos.) | $77.20 | $61.20 |
| Preschool (37 mos.- Entering K) | $65.20 | $51.60 |
| Young School-Age (K-3rd gr.) | $65.20 | $34.00 |
The daily price the center lists in Pennsylvania’s COMPASS search for families paying privately. The state notes that rates are subject to change and programs don’t have to share them, so confirm with the center. See what daycare costs in Pennsylvania.
About this center
Common questions
Has Tender Care Learning Center/Ross had any serious violations?
Pennsylvania cited 10 violations since 2021 on the topics Daycare Record treats as core safety (supervision, staff ratios, discipline, background checks, child protection or safe sleep). The most recent, on Oct 7, 2024 (staff ratios): “At approximately 1:10 PM, the fire alarm in the facility was activated. During the evacuation it was observed that Staff #2 was supervising 8 children including 2 older toddlers and 6 young toddlers.” Pennsylvania’s records don’t grade violations by severity; each citation is listed in full above.
Have there been complaints about Tender Care Learning Center/Ross?
Pennsylvania lists 1 complaint investigation since 2021 in which it found at least one violation; the violations are listed above. Its search shows these “verified complaints” but not what a complaint alleged, or whether every violation relates to it.
What is Tender Care Learning Center/Ross’s Keystone STARS rating?
STAR 4 (accredited), effective Aug 26, 2026. Keystone STARS is Pennsylvania’s quality rating program for child care, from STAR 1 to STAR 4. It measures program quality, not inspection results, so read both.
How does Tender Care Learning Center/Ross compare with other daycares in Pittsburgh?
It is tied for #168 of 251 centers in Pittsburgh by topic-weighted citations per inspection, and has more citations per inspection than 90% of Pennsylvania certified centers with enough inspection history to compare.
When was Tender Care Learning Center/Ross last inspected?
Oct 27, 2025 (renewal). The state cited at least one violation during that visit.
How much does Tender Care Learning Center/Ross cost?
It reported full-time daily rates of $79.60 for newborn, $79.60 for infant, $77.20 for young toddler, $77.20 for older toddler in Pennsylvania’s COMPASS search. Rates can change; confirm with the center.
Who runs Tender Care Learning Center/Ross?
The legal entity on its Pennsylvania certificate is Bradford Child Care Services INC.
Certified centers nearby
90 Houston Run Rd, Pittsburgh · 0.6 mi away About typical KinderCare Learning CTR/Ross TWP
5000 Cheryl Dr, Pittsburgh · 1.3 mi away · 153 spots More citations than most Growing Patch Learning Center
5300 Perry Hwy, Pittsburgh · 1.4 mi away · 51 spots Among the most cited YMCA of Greater PGH/West View Elementary
Perry Highway, West View · 1.4 mi away More citations than most Developing Dreams Child Care and Learnin
3373 Babcock Blvd, Pittsburgh · 1.5 mi away · 38 spots Among the most cited Scott Primary Boys & Girls Clubhouse
705 Scott Ave, Glenshaw · 1.8 mi away More citations than most
Citations are quoted from Pennsylvania Department of Human Services inspection records (Office of Child Development and Early Learning, Bureau of Certification Services), including each finding and the center’s plan of correction. Rule numbers refer mostly to 55 Pa. Code Chapter 3270, the rules for child care centers; a few cite Chapter 20, which covers every certified facility. Pennsylvania’s records don’t grade violations by severity; the “core safety” label and the score are Daycare Record’s.
To check the state’s own record, search the center’s name on COMPASS Child Care Provider Search and open its inspection history. Data refreshed Oct 16, 2026.
Comparing centers? See how to choose a daycare: 30 questions to ask and a printable checklist.
Concerned about this center? See how to report a daycare: which state line to call, what to write down and what happens next.